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Loopon In-Stay
5.0 (1 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Loopon In-Stay
Unranked in Guest Messaging Software
Digital guest communication for hotels that truly care about their guests.
87% recommended by 21 hotels
More than 50% of Loopon’s reviews come from Sweden.
What is Loopon?
Founded in 2008 | Headquarters in Goteborg, Sweden | 11 employees
Loopon In-Stay is a comprehensive digital guest communication platform designed specifically for hotels. The software integrates seamlessly with existing operations to enhance guest interaction through real-time chat, feedback collection, and concierge services, all without requiring guests to download any apps. This unified system supports the entire guest journey, offering features such as Pre-Stay welcome emails and commission-free up-selling, In-Stay chat and feedback, Post-Stay feedback and reputation management, and Next-Stay marketing campaigns. By consolidating all communication tools into one easy-to-use platform, Loopon In-Stay helps hotels deliver a cohesive and personalized guest experience while gaining valuable insights to improve service.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Loopon products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Loopon Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Loopon Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Loopon
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Loopon's Provided Description:
"Chat, realtime feedback, info and concierge services without asking your guests to download anything. We are on a mission to provide hotels with the best holistic approach to digital guest communication by unifying all tools hotels need to communicate with their guests in one beautiful and easy-to-use system. Our tool integrates Pre-Stay welcome e-mails & commission-free up-selling, In-Stay chat & feedback, Post-Stay feedback & reputation management and Next-Stay marketing campaigns and website chat. With all guest communication in one single tool the hotel is able to offer a guest journey composed of a single conversation and experience, where the hotel is able to learn more about the guest with every single message. "
FAQs
Loopon In-Stay Alternatives
Not sure if Loopon is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:
Capabilities
Loopon doesn’t have any benefits or use cases available
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Loopon Reviews Summary
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Recommended by
Achievements
This vendor's trending score is rising, Loopon In-Stay is the #59 most trending product in the Guest Messaging Software category (out of 73) and the #1301 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreLoopon’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Loopon Pricing
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Hotelier Rating
Looking for specific info?
10
Easy to use and very reliable
General Manager from 100 to 199 room City Center Hotel in Gothenburg (Sweden)
Verified
2 years ago
The system is very easy to learn and to use. Gives a very good overview. Convenient to reply to guests feedback or to pass on to another head of department. Relevant statistics to use for internal purposes. Always easy to get support in case it´s needed. Very reliable.
Sweden
Sweden
General Manager
Large Hotel
- 1
It looks like Loopon is not recommended by any hotels
Check out the top 10 most recommended Loopon alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Hoteliers want a bespoke and personal design when interacting and communicating with guests throughout the entire journey. In our latest partnership with Loopon, we’re elevating this further, by integrating Loopon’s extensive review engine into AeroGuest’s communication platform. This will allow hotels to seamlessly distribute tailored review requests, aligned with their unique property, while also gaining invaluable insights to continually enhance the overall guest experience.
Showing all answers to: "What does this product or service do well?"
Hoteliers want a bespoke and personal design when interacting and communicating with guests throughout the entire journey. In our latest partnership with Loopon, we’re elevating this further, by integrating Loopon’s extensive review engine into AeroGuest’s communication platform.
This will allow hotels to seamlessly distribute tailored review requests, aligned with their unique property, while also gaining invaluable insights to continually enhance the overall guest experience.
Question:
What differentiates this product or service from the competition?
Answer:
Hotels want a strict design when interacting and communicating with guests. The Loopon platform allows us to add a dynamic Guest Review link to the AeroGuest communication platform enabling hotels to send the review request exactly when they want and how they want - whether the link is received via In-App Messages, E-mail, or Text. The result is more guest reviews and a more coherent guest experience than any competitor.
Showing all answers to: "What differentiates this product or service from the competition?"
Hotels want a strict design when interacting and communicating with guests. The Loopon platform allows us to add a dynamic Guest Review link to the AeroGuest communication platform enabling hotels to send the review request exactly when they want and how they want - whether the link is received via In-App Messages, E-mail, or Text. The result is more guest reviews and a more coherent guest experience than any competitor.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Take a look at the AI-driven response suggestion module. It is really good and comprehensive. It makes use that you reply to all guest reviews thoroughly and politely, making the guest feel heard and appreciated.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Take a look at the AI-driven response suggestion module. It is really good and comprehensive. It makes use that you reply to all guest reviews thoroughly and politely, making the guest feel heard and appreciated.
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Support
Unverified
Loopon has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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