Hub OS Guest in Touch vs. innOrder:
Which Is Right for You?

The Decision

Choosing between Hub OS Guest in Touch and innOrder hinges on your hotel’s core operational needs. While both serve the hotel guest app category, they tackle different aspects of guest interaction: Hub OS focuses on internal communication and operational efficiency, whereas innOrder centers on in-room ordering and revenue generation. Which solution aligns more with your current priorities: improving operational workflows or enhancing guest amenities?

Both platforms aim to elevate guest experiences, but their features, support, and market presence diverge significantly. Your choice depends on whether you need a comprehensive communication tool or a streamlined ordering system. Are you ready to see which product better fits your hotel’s goals?

Is Hub OS Guest in Touch or innOrder Better for Hotels?

Hub OS Guest in Touch and innOrder are designed to enhance different parts of your hotel operation. Hub OS aims to improve internal communication, maintenance, and service management by enabling staff to respond quickly to guest requests and operational issues. Conversely, innOrder specializes in simplifying in-room food and beverage orders, focusing on boosting ancillary revenue and guest convenience.

The key distinction is that Hub OS is a multi-functional management platform with a focus on operational efficiency, boasting a 4.69/5 overall rating from 27 reviews, with recent feedback emphasizing its ease of use and support. innOrder, with only 6 reviews and no recent data, primarily targets in-room ordering, with a user-friendly web app and a 5/5 ease of use rating, but limited overall support or integration data.

If your hotel prioritizes streamlining operational workflows—maintenance, inter-department communication, housekeeping—Hub OS clearly leads with more recent reviews, higher overall ratings, and a broader feature set. If instead, you seek to optimize in-room dining with quick, contactless ordering, innOrder may seem appealing. But given the limited review base and recent feedback, is innOrder truly reliable for your needs?

Hub OS Guest in Touch vs innOrder: Which Should Your Hotel Choose?

If your hotel needs to enhance internal communication and operational workflows, go with Hub OS Guest in Touch. Its ability to manage maintenance requests, improve inter-department collaboration, and monitor KPIs makes it suitable for mid-sized to large hotels seeking efficiency improvements. Plus, with 27 reviews and a strong 4.69/5 rating, it demonstrates consistent performance and recent positive feedback.

On the other hand, innOrder is best for hotels focused on elevating guest experience through in-room food and beverage ordering. Its simple QR code system and flexible web app appeal to hotels prioritizing ancillary revenue and contactless service, especially in North America or regions where in-room dining is a revenue focus. However, its limited reviews and no recent data suggest less proven reliability.

Your decision should hinge on your hotel’s primary priorities: choose Hub OS for operational control and communication, innOrder for guest-facing ordering convenience. Which set of features aligns better with your strategic goals?

Is Hub OS Guest in Touch or innOrder Easier to Use?

Hub OS boasts a high 4.87/5 onboarding rating from 27 reviews, with users noting its intuitive interface and ease of staff adoption. Despite some occasional crashes and synchronization issues, many describe it as straightforward and accessible for all hotel departments, including housekeeping and maintenance teams.

innOrder, despite having a perfect 5/5 ease of use rating from 6 reviews, is praised for its simple QR code scanning and quick order process. Its web app is straightforward, requiring no downloads, but some users wish for real-time order tracking and chat features, which are absent.

Edge: Hub OS — due to its higher review count, recent feedback, and broad usability across hotel departments, it offers better confidence in its user experience and onboarding.

Which Has Better Features: Hub OS Guest in Touch or innOrder?

Hub OS provides a comprehensive set of features aimed at internal operations, including maintenance management, incident reporting, and guest communication, with 3 shared features and none exclusive to it. InnOrder offers 3 unique features: automatic translations for multi-lingual guests, a hotel directory, and an app download, which are tailored to in-room guest engagement.

However, innOrder’s features are narrowly focused on guest service, lacking the broader operational tools present in Hub OS. Conversely, Hub OS’s features support multiple hotel functions but lack dedicated in-room ordering or translation tools.

Edge: Hub OS — because it offers more varied, operationally relevant functionalities, especially for larger hotels seeking integrated management tools.

Which Has Better Customer Support: Hub OS or innOrder?

Hub OS scores 4.74/5 in customer support from 27 reviews, with many hoteliers highlighting its responsive and proactive team. Review excerpts commend their quick issue resolution and attentive service, although some mention occasional technical glitches.

innOrder, rated slightly higher at 4.83/5 from 6 reviews, is praised for its excellent after-sales support and a responsive team that resolves minor glitches efficiently. Still, the limited review count makes it harder to gauge overall support consistency.

Edge: innOrder — due to its marginally higher recent support rating and positive feedback, though the limited review base makes this less definitive.

Which Do Hoteliers Rate Higher: Hub OS or innOrder?

Despite its small review count, innOrder has a slightly higher overall NPS score of 9.83/10 compared to Hub OS’s 9.67/10, reflecting strong user satisfaction. However, the bulk of recent reviews favor Hub OS, with many praising its operational impact and ease of deployment.

In terms of hotel segments, Hub OS enjoys higher ratings across different categories, notably in boutique, luxury, and resort hotels, with some reviews giving it perfect scores. innOrder’s rating data is limited, but its reviews indicate high satisfaction among North American hotels focused on guest experience.

Given the more extensive and recent review data, Hub OS’s ratings are more reliable.

Edge: Hub OS — because of its larger, more recent review base and consistently high scores.

How Much Do Hub OS Guest in Touch and innOrder Cost?

Hub OS does not publicly list its pricing, suggesting a customized quote based on hotel size and needs. InnOrder’s pricing starts at $300 per month, with no mention of discounts or tiered plans.

If budget transparency is critical, innOrder’s predictable flat-rate model might appeal. However, the lack of detailed pricing for Hub OS makes it harder to compare value directly. Consider the comprehensive features of Hub OS and its support when evaluating ROI.

What Type of Hotel Should Use Hub OS Guest in Touch?

• Hotels that want to streamline internal operations, especially maintenance, housekeeping, and inter-department communication.
• Hotels that prioritize operational efficiency and staff collaboration.
• Larger properties or chains seeking a unified management platform.
• Hotels aiming to reduce downtime and improve incident resolution.

Not ideal if your hotel primarily seeks a guest-facing app solely for in-room orders or entertainment, or if you operate on a very tight budget.

What Type of Hotel Should Use innOrder?

• Hotels looking to boost in-room F&B sales with contactless ordering.
• Properties that want an easy-to-use, guest-friendly ordering platform without complex integrations.
• Hotels in regions where contactless dining is a priority.
• Hotels with a focus on quick deployment and minimal staff training.

Not ideal if your hotel needs a robust operational management system or extensive integrations. Also, not recommended for hotels requiring multi-language support or advanced guest engagement features.

Hub OS vs InnOrder: The Bottom Line for Hotels

Hub OS offers a broad suite of operational tools designed to improve internal workflows, reduce response times, and increase staff coordination. Its higher review volume, recent positive feedback, and extensive feature set make it a strong choice for larger or mid-sized hotels seeking to optimize backend processes.

InnOrder excels at simplifying in-room F&B and guest service, making it ideal for hotels where guest experience and revenue from room service are top priorities. Its user-friendly interface and positive reviews suggest it’s well-suited for properties that want an easy, contactless ordering system without complex backend needs.

If your hotel’s focus is on operational control, Hub OS provides the more proven, comprehensive solution. If guest-facing dining is your main goal, innOrder offers a straightforward, effective platform.

In summary: For most hotels aiming for operational excellence backed by recent, extensive reviews, Hub OS Guest in Touch is the recommended choice. For hotels prioritizing in-room ordering and guest experience, innOrder remains a viable, albeit less proven, option.