Compare GuestService - Surveys vs Reputation Manager (by Customer Alliance) vs Feedier

Guest Service

GuestService - Surveys

3 reviews
Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews
Feedier

Feedier

0 reviews

Compare GuestService - Surveys vs Reputation Manager (by Customer Alliance) vs Feedier

Guest Survey Software vendor comparison between GuestService - Surveys vs Reputation Manager (by Customer Alliance) vs Feedier. Find out which Guest Survey Software is right for you based on realtime data from 56 verified hotelier reviews across 12 countries.

Guest Service

Guest Service

Ranked 9 (out of 25)

5.0
3 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 5 (out of 55)

4.7
53 reviews
View profile
Feedier

Feedier

Ranked 26 (out of 25)

N/A
0 reviews
View profile

Ratings Summary

HT Score

GuestService - Surveys

unranked HTScore Icon

Reputation Manager (by Customer Alliance)

83 HTScore Icon

Feedier

unranked HTScore Icon
Popularity

GuestService - Surveys

3 verified reviews

Reputation Manager (by Customer Alliance)

53 verified reviews

Feedier

0 verified reviews
Likelihood to Recommend

GuestService - Surveys

100%

Reputation Manager (by Customer Alliance)

94%

Feedier

0%
Ease of Use

GuestService - Surveys

5

Reputation Manager (by Customer Alliance)

4.7

Feedier

0
ROI

GuestService - Surveys

5

Reputation Manager (by Customer Alliance)

4.4

Feedier

0
Implementation

GuestService - Surveys

Not enough data available

Reputation Manager (by Customer Alliance)

4.8

Feedier

Not enough data available
Customer Support

GuestService - Surveys

4.3

Verified Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

Feedier

0

Verified Customer Support

Certificate of Excellence

GuestService - Surveys

Reputation Manager (by Customer Alliance)

Feedier

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

SMS text messaging

Case Management

GuestService - Surveys

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Feedier

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Guest Service
vs.
Customer Alliance
vs.
Feedier

Customers

Top 3 Segments

GuestService - Surveys

Resorts - 100%
Motels - 0%
Hostels - 0%

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%

Feedier

Resorts - 0%
Motels - 0%
Hostels - 0%
Featured clients

GuestService - Surveys

Guest Service doesn’t have any featured brands available

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Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Service Average Guest Service

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

Feedier has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

GuestService - Surveys

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Feedier

Pricing Available By Request
Feedier has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Guest Service
vs.
Customer Alliance
vs.
Feedier

What Customers Are Saying

Most Recent Review

GuestService - Surveys

Reception team

Front Office from (Turkey)

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Feedier

Feedier doesn’t have any clients that have vouched for the product
Most Positive Review

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager

Feedier

Feedier doesn’t have any clients that have vouched for the product
Most Critical

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager

Feedier

Feedier doesn’t have any clients that have vouched for the product
References

GuestService - Surveys

Guest Service doesn’t have any references available
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General Info

Screenshots
Integrations

GuestService - Surveys

Property Management Systems (2) Hotel Restaurant POS Systems (2) Hotel Keyless Entry Systems (1)

Reputation Manager (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

Feedier

Feedier doesn't have any integrations

Recent Company Updates

GuestService - Surveys

Guest Service doesn’t have any recent company updates

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Recent Articles

GuestService - Surveys

Guest Service doesn’t have any recent articles

Feedier

Feedier doesn’t have any recent articles