HiRUM HMS vs. HotelRunner HMS:
Which Is Right for You?

The Decision

Choosing between HiRUM HMS by HiRUM Software Solutions and HotelRunner HMS involves evaluating core functionalities, user experience, and overall value. Both platforms aim to streamline hotel operations, but they serve different hotel profiles and come with distinct features and strengths. Your decision should hinge on your property type, operational needs, and the importance you place on recent reviews and integrations.

While HiRUM offers a long-standing presence with a dedicated Australian support team, HotelRunner has expanded globally, with a broader feature set and more recent user feedback. Which product aligns best with your hotel’s operational complexity and growth ambitions?

Is HiRUM or HotelRunner Better for Hotels?

Both HiRUM and HotelRunner are designed to simplify hotel management, but they approach this goal differently. HiRUM primarily targets larger, often independent or resort properties, with a focus on trust accounting, detailed reporting, and seamless integration with their proprietary HiSITE channel manager. Its stand-alone, on-premise setup limits cloud access, which can be a drawback for hotels seeking mobility and remote access.

In contrast, HotelRunner is built as a cloud-based platform, emphasizing ease of use, online visibility, and a comprehensive suite of marketing tools. It offers a broader array of features—15 in total—such as multi-currency, booking engine, website development, and revenue management, making it more suitable for boutique hotels or properties with a strong online presence.

Given the recent activity and higher review count, HotelRunner’s platform is more current and adaptable for tech-savvy hotels. Are you looking for a proven, reliable system with deep back-office integration or a flexible, online-focused platform?

HotelRunner vs HiRUM: Which Should Your Hotel Choose?

If your hotel needs robust back-end management, detailed financial reporting, and trusted support for complex operations, HiRUM is the clear choice. Its 27 reviews in the last six months—more recent than HotelRunner’s two—show a high likelihood to recommend (99%) and strong overall ratings (3.5/5), especially praised for its trust accounting and end-of-month processes.

On the other hand, if your hotel prioritizes online visibility, channel management, multi-currency handling, and a streamlined booking process, HotelRunner’s features and 14 recent reviews make it a compelling option. Its 5/5 rating from boutique hotels underscores its effectiveness for smaller, digitally focused properties.

In summary, choose HiRUM if your operations are complex and require detailed financial and operational controls. Opt for HotelRunner if your focus is on online marketing, reservations, and a user-friendly interface for smaller or boutique hotels.

Is HiRUM or HotelRunner Easier to Use?

HiRUM boasts a high ease-of-use rating at 4.63/5, with users appreciating its straightforward navigation and support resources. However, some reviews suggest the user interface could benefit from an update, especially concerning visual elements like the booking ledger and guest screens.

HotelRunner’s UI is similarly rated at 4.64/5, with users describing it as very user-friendly and efficient. Its cloud-based nature allows for easier access across devices, and recent reviews highlight a quick onboarding process, with some room for improvement in staff training on advanced features.

Edge: HotelRunner. Its cloud platform and recent positive feedback suggest a slightly easier, more modern experience.

Which Has Better Features: HiRUM or HotelRunner?

HiRUM offers a core property management system with essential features like trust accounting, online booking, and reporting. It lacks the variety of additional modules found in HotelRunner, which includes 15 unique features such as multi-currency, channel management, booking engine, website development, and revenue management.

HotelRunner’s feature set extends beyond basic PMS functions, enabling properties to handle marketing, reservations, and guest engagement from a single platform. The breadth of features makes it more suitable for hotels seeking an all-in-one online solution, whereas HiRUM excels in financial control and operational reporting.

Edge: HotelRunner. Its diverse, integrated features cater to a broader range of hotel needs and online marketing efforts.

Which Has Better Customer Support: HiRUM or HotelRunner?

HiRUM’s support scores are higher, with a rating of 4.78/5 and frequent praise for responsiveness, knowledgeable staff, and ongoing support efforts. Users frequently commend their Australian-based team for quick resolution and helpful guidance.

HotelRunner’s support rating is slightly lower at 4.5/5, but reviews still mention prompt assistance and positive interactions. Some users note that staff training could be improved, especially regarding the platform’s more advanced features.

Edge: HiRUM. Its higher support rating and consistent positive feedback make it more reliable for hotels that depend on dedicated assistance.

Which Has More Integrations: HiRUM or HotelRunner?

HotelRunner offers 17 verified partners, slightly outpacing HiRUM’s 13. Shared integrations include Airbnb, RoomPriceGenie, and Easyway. HotelRunner’s wider partner network includes major OTAs like Expedia and Agoda, along with property management tools like protel and Oracle Hospitality.

HiRUM’s integrations focus more on analytics, trust accounting, and channel management tied to its core system. HotelRunner’s broader array supports online booking, payment processing, and marketing integrations, which could be more advantageous if your hotel relies heavily on online distribution.

Edge: HotelRunner. Its larger, more diverse partner network provides greater flexibility for online growth and distribution.

Which Do Hoteliers Rate Higher: HiRUM or HotelRunner?

HiRUM’s 27 recent reviews, though fewer in number, give it a 3.5/5 overall rating, with positive comments on its reliability and support. The hotel segments most frequently rated are resorts and independent hotels, but the ratings are mixed, reflecting some limitations in UI and limited cloud access.

HotelRunner’s 14 recent reviews award it a perfect 5/5 rating, especially praised by boutique and small hotels for its ease of use and online features. Its newer reviews indicate strong user satisfaction, particularly in online management and booking efficiency.

Edge: HotelRunner. Its higher recent review count and top-rated feedback make it the preferred choice for hotels valuing online presence and ease of use.

How Much Do HiRUM and HotelRunner Cost?

HiRUM does not publicly list its pricing, which typically involves a quote based on hotel size and requirements. It’s often considered a higher-priced, enterprise-level solution with additional costs for implementation and support.

HotelRunner charges a straightforward $100/month fee, with no implementation or setup costs listed. Its transparent pricing model makes it accessible for smaller hotels or boutique properties seeking an affordable, scalable solution.

What Type of Hotel Should Use HiRUM?

• Hotels that require detailed financial and operational control, such as resorts, large independent properties, or those with complex accounting needs.
• Teams that value robust trust accounting, detailed reporting, and compliance features.
• Hotels with existing IT infrastructure that prefer on-premise or hybrid setups.
• Properties that benefit from a dedicated Australian support team and are comfortable with limited cloud access.

Not ideal if your hotel prefers a cloud-native setup, fast online marketing, or has a small online distribution channel.

What Type of Hotel Should Use HotelRunner?

• Boutique, city, or small hotels looking for a user-friendly platform with strong online visibility features.
• Teams that prioritize online reservations, channel management, and integrated marketing tools.
• Hotels seeking a flexible, cloud-based solution with multi-currency and multi-lingual support.
• Properties aiming to increase bookings through a comprehensive booking engine and website development.

Not ideal if your hotel needs advanced financial controls, detailed trust accounting, or operates in regions where HiRUM’s limited market presence is a concern.

The Bottom Line for Hotels

HiRUM HMS by HiRUM Software Solutions is a comprehensive, trusted system favored for its detailed financial controls, support quality, and long-standing industry presence. Its focus on operational accuracy and reliability makes it ideal for resorts and large independent hotels with complex back-office needs.

HotelRunner HMS offers a broad feature set, a modern cloud platform, and strong online marketing tools. Its recent high ratings, ease of use, and extensive integrations make it suitable for boutique hotels, small properties, or those prioritizing online visibility and booking efficiency.

If your hotel needs deep operational management and precise financial reporting, HiRUM remains the more proven choice. Conversely, if you seek an easy-to-use, online-centric platform with a wide array of marketing features, HotelRunner should be your pick.

In terms of recent reviews and overall ratings, HotelRunner’s more current and positive feedback positions it as the stronger option for forward-looking hotels seeking growth and visibility. However, for stability, detailed control, and support, HiRUM remains a reliable, established solution.