HiRUM HMS vs. Planet HMS:
Which Is Right for You?

The Decision

Choosing the right hotel management software can dramatically impact your operations, guest satisfaction, and revenue. HiRUM HMS by HiRUM Software Solutions, with its established Australian presence and extensive hotel client base, offers a mature, trusted property management system. In contrast, Planet HMS positions itself as an all-in-one platform emphasizing integrated bookings, payments, and a customizable marketplace. Your decision hinges on whether you prioritize proven reliability and support or an integrated, flexible system for growth. Which aligns better with your current needs?

Is HiRUM HMS or Planet HMS Better for Hotels?

Both solutions aim to streamline hotel operations but approach this goal differently. HiRUM HMS focuses on core property management functions, trust accounting, and seamless integration with its HiSITE channel manager, making it ideal for hotels seeking a tried-and-true PMS. Planet HMS emphasizes an integrated platform with a high converting booking engine, payments, and marketplace that appeals to properties aiming for direct bookings and operational flexibility.

The key divergence is their customer base and regional presence. HiRUM, predominantly serving Australian and a few other regional markets, boasts a solid reputation with over 1,200 properties and a high customer satisfaction score of 4.78/5 for support, backed by 27 recent reviews. Planet, with its broader global reach and 194 verified integrations, lacks recent reviews and customer feedback, which raises questions about its current market performance.

Your choice depends on whether you seek a system with extensive backing, ongoing support, and proven stability (HiRUM) or a more modern, feature-rich platform that promises growth and customization but lacks recent validation (Planet). Are you comfortable with a platform that has a stronger support ecosystem and customer loyalty? Or are you willing to risk newer technology for potentially more features?

HiRUM HMS vs Planet HMS: Which Should Your Hotel Choose?

If your hotel needs a reliable, well-supported property management system with a strong regional presence, go with HiRUM HMS. It suits hotels that value ease of use, robust reporting, and proven support, especially if your operation is in Australia or similar markets. Its high customer support rating (4.78/5) and long-standing market presence make it a safe choice for hotels prioritizing stability.

However, if your hotel is looking for a flexible, integrated platform capable of handling multiple functions from reservations to payments and marketplace integrations, Planet HMS might appeal more. It targets hotels eager to increase direct bookings, automate the guest journey, and customize their tech stack. But be cautious: it lacks recent user reviews, which makes assessing current support and performance difficult.

Your decision should depend on whether you value a mature, support-backed platform or seek a more modern, potentially scalable system—even if it comes with some uncertainty. Which approach aligns with your future growth plans?

Is HiRUM HMS or Planet HMS Easier to Use?

HiRUM HMS’s ease of use is reflected in its 4.63/5 UI/UX rating, making it straightforward for staff to navigate. Its onboarding process, rated 4.88/5, and comprehensive e-learning resources facilitate quick staff adoption. Users note its simple navigation, allowing your team to manage daily tasks efficiently and with minimal training.

Planet HMS, while promising a unified platform, currently lacks publicly available user ratings or detailed feedback on usability. Its marketing highlights a mobile-optimized booking engine and integrations, but without recent reviews, it’s difficult to confirm how intuitive or user-friendly it remains today.

Edge: HiRUM HMS, with more recent positive reviews and high onboarding ratings, clearly offers a smoother user experience.

Which Has Better Features: HiRUM HMS or Planet HMS?

HiRUM provides core property management features, including trust accounting, detailed reporting, and integration with its HiSITE channel manager. While it may not have the extensive marketplace integrations of Planet, it excels in operational reliability and compliance. The platform is versatile enough for various property types, especially resorts, boutique hotels, and apartments.

Planet touts a high level of flexibility with over 194 verified integrations, including a built-in booking engine, payments, and a marketplace for third-party tools. It aims to be a one-stop shop for operations, marketing, and guest management. However, the lack of detailed, recent reviews makes it hard to verify if these capabilities are fully operational at scale.

Edge: Planet HMS, due to its broader array of integrations and features, offers more options for customization and growth, assuming it performs as marketed.

Which Has Better Customer Support: HiRUM HMS or Planet HMS?

HiRUM’s customer support is rated at 4.78/5, with reviews highlighting prompt, helpful, and knowledgeable assistance. Users describe their support team as proactive and dedicated, emphasizing a strong relationship that ensures smooth operations and quick issue resolution.

Planet’s support experience is undocumented, with no recent reviews or ratings available in the source material, creating uncertainty about its support quality. Without confirmed feedback, it’s difficult to assess whether Planet’s support matches HiRUM’s high standards.

Edge: HiRUM HMS, with its proven customer support rating and positive user feedback, offers more confidence in ongoing assistance.

Which Do Hoteliers Rate Higher: HiRUM HMS or Planet HMS?

Given the available data, HiRUM HMS is the clear leader in user ratings, with a 3.5/5 overall score based on 27 reviews. Its recent review activity and high NPS score of 9.85/10 reflect strong satisfaction, particularly among resort and boutique hotel segments.

Planet HMS, lacking recent reviews or ratings, provides no data to compare. This absence suggests that it might not have as active or satisfied a user base, or simply that its market is less established.

Edge: HiRUM HMS, benefiting from recent, well-documented reviews and high satisfaction ratings.

How Much Do HiRUM HMS and Planet HMS Cost?

Pricing information for both products is unavailable from the source data. Neither offers a freemium model, monthly flat rate, nor clear trial options, which complicates direct comparison. It’s likely that pricing depends on hotel size, features, and regional support, requiring direct inquiry.

What Type of Hotel Should Use HiRUM HMS?

• Hotels that prioritize proven stability and support, especially in Australia or nearby regions.
• Resorts, boutique hotels, and apartments seeking reliable property management with robust reporting.
• Teams that value trust accounting, end-of-month ease, and integration with channel managers.
• Hotels with a preference for a system that’s been tested and supported for over 25 years.

Not ideal if your hotel relies heavily on cloud-first, mobile-friendly solutions, or if you need extensive marketplace integrations not supported natively.

What Type of Hotel Should Use Planet HMS?

• Hotels aiming for a comprehensive, all-in-one platform combining PMS, bookings, and payments.
• Properties focused on boosting direct bookings via a mobile-optimized booking engine.
• Teams that want a customizable integrations marketplace to tailor their tech stack.
• Hotels looking to modernize operations with a cloud-based solution designed for scalability.

Not ideal if your hotel requires a well-established support network or relies on proven, mature PMS systems with extensive user feedback.

The Bottom Line for Hotels

HiRUM HMS stands out as a mature, support-backed property management system with a proven track record in Australia and select other regions. Its strengths lie in ease of use, support quality, and core PMS features, making it suitable for hotels that want stability and reliable support.

Planet HMS offers an expansive, flexible platform emphasizing integrated bookings, payments, and marketplace integrations. It’s better suited for hotels willing to adopt a newer solution with a focus on direct revenue growth and customization, but its lack of recent user feedback warrants caution.

Choose HiRUM if your hotel values a tested, stable system with ongoing support. Opt for Planet if you seek innovative features and a unified platform to scale operations, provided you’re comfortable with some risk until more user feedback surfaces.

Your decision should align with your hotel’s growth trajectory and support needs. Both platforms aim to improve efficiency, but only one currently demonstrates a clearer, more validated track record.