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HiRUM HMS vs. TOTVS:
Which Is Right for You?
TLDR
We analyzed 30 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
HiRUM Software Solutions shines in ease of use and customer support .
TOTVS shines .
How Does HiRUM HMS Compare to TOTVS?
Side-by-side ratings based on 30 verified hotelier reviews on HTR.
| HTScore |
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| Likelihood to Recommend |
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| Ease of Use |
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| Customer Support |
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| Value for Money |
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| Starting Price | Contact sales | Contact sales |
| Verified Reviews | 30 | 0 |
What Are the Pros and Cons of HiRUM HMS vs TOTVS?
After analyzing 30 verified reviews, HiRUM Software Solutions users most value its customer support, ease of use, reporting, while TOTVS users highlight . Click any theme to see what reviewers say.
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TOTVS |
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| Pros | |
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+
Customer support
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+
Ease of use
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+
Reporting
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+
Integration with HiSITE
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| Cons | |
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−
User interface
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HiRUM Software Solutions vs TOTVS: Rankings by Hotel Segment
How each product ranks among Hotel Management Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
TOTVS |
|---|---|---|
| Small (10-24 rooms) ▾ | #22 15 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #20 8 reviews | — |
| Large (75-199 rooms) | #13 4 reviews | — |
| X-Large (200+ rooms) | #22 0 reviews | — |
By Property Type
| Segment |
|
TOTVS |
|---|---|---|
| Boutique ▾ | #23 12 reviews | — |
| Luxury ▾ | #19 11 reviews | — |
| Branded / Chain ▾ | #19 6 reviews | — |
| Extended Stay ▾ | #7 19 reviews | — |
By Region
| Segment |
|
TOTVS |
|---|---|---|
| North America | #36 2 reviews | — |
| Europe | #38 0 reviews | — |
How Much Do HiRUM HMS and TOTVS Cost?
Hotel Management Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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TOTVS |
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HiRUM Software Solutions vs TOTVS: The Bottom Line
What hoteliers love
HiRUM’s customer support team is frequently commended for their responsiveness, knowledgeability, and constant efforts to improve user experience. Thi... HiRUM’s customer support team is frequently commended for their responsiveness, knowledgeability, and constant efforts to improve user experience. This support ensures smooth operations and quick resolution of issues.
HiRUM is frequently described as user-friendly and straightforward. Its simplicity in navigation allows users to focus on core hotel management tasks... HiRUM is frequently described as user-friendly and straightforward. Its simplicity in navigation allows users to focus on core hotel management tasks without needing extensive training.
Users appreciate HiRUM’s robust and diverse reporting capabilities. These reports facilitate effective decision-making and operational transparency, c... Users appreciate HiRUM’s robust and diverse reporting capabilities. These reports facilitate effective decision-making and operational transparency, covering various aspects like revenue, bookings, and guest history.
Where hoteliers push back
While generally functional, some users feel the user interface could use an update. Visual elements like the booking ledger and guest screen could be... While generally functional, some users feel the user interface could use an update. Visual elements like the booking ledger and guest screen could be improved for better usability.
Where the ratings diverge most
Frequently Asked Questions About HiRUM HMS vs TOTVS
Can HiRUM HMS replace TOTVS?
It depends on your requirements. HiRUM HMS and TOTVS share many core Hotel Management Software features, but each has unique capabilities. HiRUM HMS offers 13 verified integration partners, while TOTVS offers 0. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. HiRUM HMS leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do HiRUM HMS or TOTVS offer a free plan?
HiRUM HMS: No. TOTVS: No. Neither product currently offers a free tier. Most Hotel Management Software vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank HiRUM HMS and TOTVS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. HiRUM Software Solutions has an HT Score of 13 and TOTVS has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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