The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 549 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Acigrup shines .
HOTELTIME shines in ease of use and customer support — especially for brand properties (4.9/5) , with exclusive features like Payment processing and Guest CRM.
Side-by-side ratings based on 549 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $600/mo |
| Verified Reviews | 0 | 549 |
After analyzing 549 verified reviews, Acigrup users most value its , while HOTELTIME users highlight user interface and learning curve, technical support, reporting and analytics. Click any theme to see what reviewers say.
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User Interface and Learning Curve
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Technical Support
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Reporting and Analytics
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System Stability and Updates
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Customization Options
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Automation Features
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Mobile Optimization
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Acigrup |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #5 219 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #3 238 reviews |
| Large (75-199 rooms) ▾ | — | #2 46 reviews |
| X-Large (200+ rooms) ▾ | — | #8 7 reviews |
By Property Type
| Segment | Acigrup |
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| Boutique ▾ | — | #5 239 reviews |
| Luxury ▾ | — | #3 241 reviews |
| Branded / Chain ▾ | — | #4 143 reviews |
| Extended Stay ▾ | — | #4 49 reviews |
By Region
| Segment | Acigrup |
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| North America | — | #52 4 reviews |
| Europe ▾ | — | #2 384 reviews |
| Asia Pacific ▾ | — | #5 111 reviews |
| Middle East ▾ | — | #1 21 reviews |
Choosing between Acigrup’s Hospitality Software and HOTELTIME PMS hinges on your hotel’s specific needs and operational scale. Both systems aim to streamline hotel management, but they diverge significantly in features, user experience, and market presence. While Acigrup offers a limited or nonexistent online presence and has no recent reviews, HOTELTIME boasts over 430 reviews, a high overall rating, and detailed user feedback. Which platform aligns better with your hotel’s ambitions?
Acigrup’s offering appears to be a more basic or less established platform, whereas HOTELTIME presents itself as a comprehensive, well-supported system with a broad feature set. Your decision should consider the depth of features, ease of implementation, and support structures. Are you prepared for a more robust solution, or is a simpler system sufficient?
Both Acigrup and HOTELTIME aim to improve operational efficiencies, but only HOTELTIME offers a fully cloud-based, feature-rich platform proven in the market. Acigrup scores zero on all ratings, reviews, and market presence metrics, making it impossible to assess its effectiveness or reliability.
HOTELTIME, with a 4.83/5 overall rating from 433 reviews and recent positive feedback, demonstrates consistent performance across multiple hotel segments. It also offers extensive integration options and a global presence in over 32 countries. Do you want a proven platform with established support, or are you considering an unverified solution?
If your hotel needs a reliable, scalable PMS with extensive integrations and a track record of customer satisfaction, go with HOTELTIME. Its robust feature set, including booking engines, revenue management, and CRM, makes it suitable for both independent and larger properties.
If your hotel requires a very basic, possibly older or less supported system, or if budget constraints are paramount, Acigrup might seem appealing — but the lack of recent reviews or demonstrated market presence suggests higher risk. For most hotels seeking stability and growth, HOTELTIME offers a clear advantage.
With a 4.66/5 ease of use rating from HOTELTIME’s reviews and numerous positive comments on its intuitive interface, HOTELTIME clearly outperforms Acigrup, which has a 0/5 rating and no user reviews. Users praise HotelTime’s simple navigation, onboarding process, and staff training resources.
Conversely, Acigrup provides no recent feedback on user experience, support, or onboarding. Without demonstrable ratings or reviews, it’s impossible to confidently assess its usability. Edge: HOTELTIME.
HOTELTIME offers 51 features, including advanced modules like POS, guest CRM, revenue management, online check-in, automated night audit, and integrated payment processing. Many of these features are absent in Acigrup, which has no unique or verified capabilities listed.
Acigrup’s lack of features and no available data on its functionalities make it a poor choice for hotels seeking a comprehensive management system. HOTELTIME’s extensive feature set clearly positions it as the more capable platform. Edge: HOTELTIME.
HOTELTIME’s support ratings, at 4.73/5, highlight responsive and knowledgeable assistance, with many reviews emphasizing quick responses and ongoing support. Multiple testimonials praise HOTELTIME’s dedicated onboarding, technical help, and continuous updates.
Acigrup offers no recent reviews, support ratings, or testimonials, making it impossible to gauge its support quality. Given HOTELTIME’s proven track record, it’s the safer bet for reliable support. Edge: HOTELTIME.
HOTELTIME boasts 58 verified integrations with third-party systems, including channel managers, booking engines, and POS solutions, enabling a highly connected hotel tech stack. Many shared partners and a variety of integrations support diverse operational needs.
Acigrup has no verified integration partnerships or listed third-party connections. For hotels prioritizing extensive connectivity, HOTELTIME provides a clear advantage. Edge: HOTELTIME.
HOTELTIME’s reviews, with an average rating of 4.83/5 from 433 reviews, show broad satisfaction across property types, especially resorts, boutique hotels, and city center hotels, with recent reviews reinforcing its reliability. Hotels of all sizes report positive impacts on operations and guest satisfaction.
Acigrup has no recent reviews or ratings, making it impossible to determine user satisfaction or compare it to HOTELTIME. Given the volume and recency of HOTELTIME’s reviews, it’s the preferred choice. Edge: HOTELTIME.
Acigrup’s pricing details are unavailable, with no trial, flat fees, or monthly rates listed, suggesting a less transparent or less developed pricing model. Conversely, HOTELTIME charges a straightforward $600/month, with no implementation fees and no trial period.
The transparency and clarity of HOTELTIME’s pricing make budgeting easier for your hotel. The lack of data for Acigrup is a major drawback. Edge: HOTELTIME.
Not ideal if:
Not ideal if:
The core difference lies in market presence and feature completeness. HOTELTIME offers a proven, feature-rich platform trusted by over 650 properties worldwide, with extensive reviews and recent positive feedback.
If your hotel needs a reliable, fully supported PMS with broad integrations and user satisfaction, HOTELTIME is the clear choice. Acigrup’s lack of reviews, features, and recent activity make it a risky, less suitable option for most hoteliers.
For hotels aiming to optimize operations, boost guest satisfaction, and future-proof their tech stack, HOTELTIME provides the stability and capabilities your team needs. Only consider Acigrup if minimal features and unverified support are acceptable trade-offs for your specific, very limited scope.
According to HTR's product database, Hospitality Software and HotelTime PMS share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Acigrup |
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| Ancillary revenue tracking | ||
| Calendar view | ||
| EPoS | ||
| Guest CRM | ||
| Integrated CRS | ||
| Payment processing |
Showing top differences. 39 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"We needed to change an on-site system we were using as we wanted to move our operation forward. We achieved that with HotelTime systems. They are reliable, and stable and offer fea..."
No published case study for this goal yet.
"In 2018 we were choosing a system for our first completely self-service ART and design hotel. We decided on HotelTime and after 4 years I have to say that the choice was the right..."
What hoteliers love
While the system’s intuitive interface and ease of learning are generally appreciated, a few users mention initial challenges due to the complexity of... While the system’s intuitive interface and ease of learning are generally appreciated, a few users mention initial challenges due to the complexity of features offered. Overall, once users become familiar with the system, it significantly enhances efficiency and simplifies hotel operations.
While the support team's responsive and helpful nature is appreciated, some reviews suggest that extended hours for technical support would further en... While the support team's responsive and helpful nature is appreciated, some reviews suggest that extended hours for technical support would further enhance user experience, ensuring assistance at all times, especially for international users.
HotelTime's robust reporting features are praised for providing comprehensive data insights into occupancy, revenue, and customer satisfaction. Users... HotelTime's robust reporting features are praised for providing comprehensive data insights into occupancy, revenue, and customer satisfaction. Users appreciate the variety of reports available for management, yet some desire more customization and advanced visualizations within the tool itself to better suit individual hotel needs.
Where hoteliers push back
Some users voice a need for more customizable features, particularly in terms of reporting and interface personalization, which would allow hotels to... Some users voice a need for more customizable features, particularly in terms of reporting and interface personalization, which would allow hotels to better tailor the PMS to their specific operational strategies and guest services.
The automation capabilities in HotelTime, such as invoice processing and reservation management, are frequently mentioned for saving significant time... The automation capabilities in HotelTime, such as invoice processing and reservation management, are frequently mentioned for saving significant time for staff. Users highlight these features as reducing manual workload and minimizing the risk of human error, although they also express a desire for enhanced automation in guest communication and reporting.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Hospitality Software and HotelTime PMS share many core Property Management Systems features, but each has unique capabilities. Hospitality Software offers 0 verified integration partners, while HotelTime PMS offers 58. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. HotelTime PMS leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Hospitality Software: No. HotelTime PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Acigrup has an HT Score of 0 and HOTELTIME has 91. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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