The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 565 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
HOTELTIME shines in workflow efficiency and ease of use — especially for RV park properties (4.8/5), with exclusive features like Payment processing and Guest CRM.
Side-by-side ratings based on 565 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $600/mo |
| Verified Reviews | 0 | 565 |
After analyzing 565 verified reviews, Acigrup users most value its , while HOTELTIME users highlight workflow efficiency and ease of use, support and responsiveness, reservations and availability management. Click any theme to see what reviewers say.
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Workflow efficiency and ease of use
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Support and responsiveness
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Reservations and availability management
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Reporting and analytics
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Billing, invoicing, and accounting
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Guest profiles and guest data management
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Rate management and pricing controls
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Acigrup |
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| Small (10-24 rooms) ▾ | — | #5 224 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #3 238 reviews |
| Large (75-199 rooms) ▾ | — | #3 51 reviews |
| X-Large (200+ rooms) ▾ | — | #8 7 reviews |
By Property Type
| Segment | Acigrup |
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| Boutique ▾ | — | #4 248 reviews |
| Luxury ▾ | — | #3 246 reviews |
| Branded / Chain ▾ | — | #4 145 reviews |
| Extended Stay ▾ | — | #4 49 reviews |
By Region
| Segment | Acigrup |
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| North America | — | #52 4 reviews |
| Europe ▾ | — | #2 384 reviews |
| Asia Pacific ▾ | — | #5 117 reviews |
| Middle East ▾ | — | #1 21 reviews |
Hospitality Software by Acigrup and HotelTime PMS by HOTELTIME differ sharply in market presence, feature set, and proven value. Hospitality Software by Acigrup has no verified reviews or user feedback, no verified features or integrations, and no market footprint. HotelTime PMS by HOTELTIME, in contrast, serves over 650 properties in 25+ countries with a comprehensive cloud-based platform that supports reservations, housekeeping, billing, and revenue management.
Both products aim to solve the core hotel challenge of managing reservations, guest services, and operations efficiently. However, HotelTime provides a mature, integrated platform with documented operational benefits and broad integration options. Acigrup lacks public evidence of deployment or performance, making it impossible to assess real-world hotel fit or operational impact.
If you manage a hotel or resort seeking a proven, cloud-based PMS with integrations to POS, channel managers, and payment gateways, HotelTime PMS is the clear choice based on 565 verified reviews and extensive feature coverage. Its 4.6/5 overall rating, sustained over time with 33 recent reviews averaging 4.4/5, supports reliability and satisfaction across boutique, luxury, city-center, and resort segments.
For properties requiring a mature PMS with features like housekeeping management, revenue reporting, and guest CRM, Acigrup’s lack of verified data and user feedback means choosing it entails significant risk and uncertainty. No review volume or integration evidence exists to support adoption. Thus, only hotels with unique circumstances or exploratory interest in unproven software might consider Acigrup, knowing the absence of operational evidence.
Hospitality Software by Acigrup provides no data on ease of use or onboarding. HotelTime PMS rates 4.7/5 for ease of use and 4.6/5 for onboarding across 565 reviews, indicating a generally intuitive interface that supports quick staff adoption. Reviewers note some complexity in module setup but overall find the system accessible for front desk and operational teams.
Given the absence of any comparable data for Acigrup, HotelTime’s proven user experience gives it a decisive advantage in operational usability, staff training time, and workflow integration.
Edge: Even.
Hospitality Software by Acigrup lists zero verified features, while HotelTime PMS offers at least 53 distinct functionalities tailored to hotel operations. HotelTime’s features cover POS integration, CRS, payment processing, guest CRM, housekeeping modules, group bookings, automated night audit, mobile apps, revenue management, booking engine, channel manager, and digital registration, among others.
Operationally, these features allow front desk teams to process check-ins/check-outs with real-time availability, housekeeping staff to update room status via mobile apps, revenue managers to analyze ADR and RevPAR reports, and marketing teams to utilize native email marketing tools. The absence of any verified features for Acigrup means it cannot currently compete on functionality.
Edge: HotelTime PMS by HOTELTIME.
No verified customer support data exists for Hospitality Software by Acigrup. HotelTime PMS scores 4.7/5 on customer support and 4.6/5 on onboarding from 565 reviews, with users frequently praising the support team’s responsiveness and professionalism. Reviewers note fast resolution of issues and helpful onboarding processes that reduce downtime and accelerate system adoption.
Without comparable data for Acigrup, HotelTime’s documented support quality is a significant operational advantage for hotels depending on vendor responsiveness.
Edge: Even.
Hospitality Software by Acigrup has zero verified integrations. HotelTime PMS offers 60 verified partner integrations, including key industry solutions such as Profitroom, Bookboost, RevControl, Customer Alliance, STR, and Net Affinity/Smarthotel. These connectors enable seamless data exchange with channel managers, booking engines, revenue management systems, and guest feedback platforms.
For hotels requiring a connected technology stack and streamlined revenue management, HotelTime’s integration ecosystem is critical. Acigrup’s lack of integrations presents a direct operational limitation in expanding or enhancing tech workflows.
Edge: HotelTime PMS by HOTELTIME.
Hospitality Software by Acigrup has no user ratings. HotelTime PMS has a 4.6/5 overall rating from 565 reviews, with 33 recent reviews maintaining a strong 4.4/5 score. Hotels of all types rate HotelTime highly: luxury (4.6/5, 260 reviews), resorts (4.6/5, 230 reviews), boutique (4.6/5, 251 reviews), and city center hotels (4.7/5, 190 reviews).
This volume and consistency across diverse segments confirm HotelTime’s broad market acceptance and operational suitability. Without any data, Acigrup cannot claim comparable market validation.
Edge: Even.
Hospitality Software by Acigrup does not publish pricing details, nor offer freemium, monthly flat, or per-room pricing. No trial information is available.
HotelTime PMS lists a base price of $600.00 (currency presumably USD), with no implementation fee or trial period. This price point reflects a comprehensive cloud PMS with full features and integrations, designed for properties requiring scalable and reliable software.
Without pricing transparency from Acigrup, cost comparisons are impossible, adding financial risk to its unknown operational value.
Not ideal if:
Not ideal if:
The core difference between Hospitality Software by Acigrup and HotelTime PMS by HOTELTIME is that HotelTime is a well-established, cloud-based PMS with a proven track record, extensive features, and broad integrations, while Acigrup offers no public evidence of deployment, features, or support. HotelTime serves over 650 properties worldwide with a 4.6/5 rating from 565 reviews, making it a credible choice for hotels looking for operational efficiency and integration.
Choose HotelTime PMS if you need an all-in-one, cloud solution that manages reservations, housekeeping, billing, and guest profiles with real-time data access, plus integration with POS and channel managers. Its 53 verified features and 60 integrations support complex workflows and diverse property types, backed by responsive support and detailed onboarding.
Acigrup’s Hospitality Software currently fits only hotels willing to experiment with unproven software lacking public validation of functionality, support, or integration. Without case studies or reviews, hotels face operational uncertainty and higher risk adopting Acigrup over HotelTime.
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
| Feature | Acigrup |
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Accounting & Finance
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| Direct billing | ||
| RevPaR & ADR Reports | ||
| Multi-currency | ||
| Transactional Emails (booking, folios, etc) | ||
| Automated night audit | ||
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Marketing & Ecommerce
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| Guest Communication (SMS Messaging) | ||
| Native Email Marketing | ||
| Guest profiles | ||
| Guest CRM | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Booking Engine | ||
| Transactional Emails (booking, folios, etc) | ||
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Administration & Configuration
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| Centralized user & role management | ||
| Multi-lingual | ||
| Cloud based | ||
| On premise | ||
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Customer Management
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| Guest Communication (SMS Messaging) | ||
| Guest profiles | ||
| Centralized Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
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Front Office
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| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Mobile App | ||
| Automated night audit | ||
| Calendar view | ||
| Multi-lingual | ||
| Task Management | ||
| Automated reminders | ||
| Guest profiles | ||
| Tablet/Kiosk Check-in | ||
| Payment Requests | ||
| Centralized Messaging | ||
| Automated Space Optimization | ||
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Groups Management
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| Group functionality | ||
| Automated Space Optimization | ||
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Guest Experience
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| Integrated ID & Passport Scanner | ||
| Digital Registration | ||
| Guest App | ||
| Online Check-in | ||
| Online Checkout | ||
| Guest Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
| ID Scanning & Registration Pre-fill | ||
| Lobby Kiosk | ||
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Housekeeping
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| Housekeeping module | ||
| Housekeeping Mobile App | ||
| Real-Time Status Updates | ||
| Automated Assignments | ||
| Real Time Reporting | ||
| Shift Planning | ||
| Employee Messaging | ||
| Online Checkout | ||
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Payments
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| Integrated Payment Terminal & Card Reader | ||
| Direct billing | ||
| Multi-currency | ||
| Payment processing | ||
| Payment Requests | ||
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Reservations Management
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| RevPaR & ADR Reports | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Integrated CRS | ||
| Drag-n-Drop Tapechart | ||
| Rate Management | ||
| Automated Space Optimization | ||
| Rules Based Room Assignments | ||
| Transactional Emails (booking, folios, etc) | ||
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Revenue Management
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| RevPaR & ADR Reports | ||
| Custom rates | ||
| Ancillary revenue tracking | ||
| Revenue management module | ||
| Base Pricing | ||
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Taxes & Compliance
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| PCI Compliant | ||
| GDPR Compliant | ||
| SOC2 Complaint | ||
| Tax Configuration | ||
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Support & Training
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| Online 24/7 support | ||
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Food & Beverage
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Spa
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| Spa & Wellness Module |
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"We needed to change an on-site system we were using as we wanted to move our operation forward. We achieved that with HotelTime systems. They are reliable, and stable and offer fea..."
No published case study for this goal yet.
"In 2018 we were choosing a system for our first completely self-service ART and design hotel. We decided on HotelTime and after 4 years I have to say that the choice was the right..."
What hoteliers love
A common theme across reviews is that HotelTime reduces daily workload through a simple, intuitive workflow for reception, cashiering, and multi-depar... A common theme across reviews is that HotelTime reduces daily workload through a simple, intuitive workflow for reception, cashiering, and multi-department operations. Even when users praise the system overall, some note that too many clicks, pop-ups, or cumbersome edit flows can slow staff down and make training or peak-time operations harder than necessary.
Users frequently mention HotelTime’s support team as a major strength, describing it as fast, reachable, professional, and often able to solve issues... Users frequently mention HotelTime’s support team as a major strength, describing it as fast, reachable, professional, and often able to solve issues immediately. Several reviews say this responsiveness reduces downtime and makes the PMS easier to rely on in daily operations, especially when hotels need quick answers during front desk or accounting work.
Reviewers consistently value HotelTime for making reservation creation, editing, room availability, and room-block handling straightforward and fast.... Reviewers consistently value HotelTime for making reservation creation, editing, room availability, and room-block handling straightforward and fast. The PMS is seen as a tool that improves booking accuracy, supports group reservations, and helps staff manage occupancy in real time, which reduces mistakes and speeds up front office work.
Where hoteliers push back
Many reviews highlight HotelTime’s billing and invoicing flow as a practical strength, especially for proformas, invoices, document matching, and cash... Many reviews highlight HotelTime’s billing and invoicing flow as a practical strength, especially for proformas, invoices, document matching, and cashier work. However, users also point to friction around invoice editing, posting journals, split bills, deposits, currency handling, and accounting reconciliation, indicating this is a high-value but complex workflow.
A smaller but important set of reviews discusses guest profile handling, including storing preferences, duplicate profiles, guest history, and documen... A smaller but important set of reviews discusses guest profile handling, including storing preferences, duplicate profiles, guest history, and document-linked data. Users want richer guest profiles and cleaner merging or search behavior so staff can serve repeat guests faster without creating duplicate records or extra manual cleanup.
Unique capabilities
It depends on your requirements. Hospitality Software and HotelTime PMS share many core Property Management Systems features, but each has unique capabilities. Hospitality Software offers 0 verified integration partners, while HotelTime PMS offers 60. Review the feature comparison above to see where they differ before switching.
Hospitality Software: No. HotelTime PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Acigrup has an HT Score of 0 and HOTELTIME has 92. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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