hotelkit vs. Sabre vs. Optii Solutions: Which is a Better Fit?

hotelkit (Staff Engagement)

Messaging & Communication

Scheduled campaigns

Schedule internal announcements in advance and track engagement with read receipts
New hire training workflows
Company newsfeed
Video chat
Notifications
Group Chats
1-to-1 chat
Auto-translate

Content Management

File and document management
Organization chart
Auto-translate

Feedback & Surveys

Employee surveys

Benefits & Recognition

Employee recognition & tagging

Workflow Automation

Repetitive workflow chatbots

Use chatbots to automate, facilitate, and respond to common HR or IT requests.
New hire training workflows
Notifications
Auto-translate

Analytics & Reporting

Engagement analytics dashboard

Other

Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Service Recovery/Escalation

Nuvola (by Sabre)

Task Management

Work Prioritization
File Library Support (images, documents and videos)
Asset Tracking
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Inspection
Deep cleaning
Preventative maintenance module
Real time task tracking
Virtual logbook
Lost & found module
Late checkouts

Messaging & Collaboration

Message Routing
Team goal setting (e.g. rewards sign-ups, satisfaction)
In app translation
Mobile access on any device

Escalations & Alerts

Service Recovery/Escalation

Reporting

Analytics dashboard
Multi-property portfolio monitoring
Print old records
Meter Reading
Compensation Tracking

Automation

Automated Replies

Set auto responses to frequent guest requests
Message Templates

Create and have a library of templated messages for frequent requests
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Templates

Message Templates

Create and have a library of templated messages for frequent requests

Other

In app translation
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Service Recovery/Escalation
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Optii Chat

Messaging & Communication

Scheduled campaigns

Schedule internal announcements in advance and track engagement with read receipts
New hire training workflows
Company newsfeed
Video chat
Notifications
Group Chats
1-to-1 chat
Auto-translate

Content Management

File and document management
Organization chart
Auto-translate

Feedback & Surveys

Employee surveys

Benefits & Recognition

Employee recognition & tagging

Workflow Automation

Repetitive workflow chatbots

Use chatbots to automate, facilitate, and respond to common HR or IT requests.
New hire training workflows
Notifications
Auto-translate

Analytics & Reporting

Engagement analytics dashboard

Other

What Customers Are Saying

Most Recent Review

Amazing daily usage

General manager

Staff Cooperation

Optii gets an A+ from Oceanic Enterprises!

Operations Manager

Most Positive Review

Significantly improved internal communication

Managing Director

An all in one program to fit any hotel need

Guest Services Agent

Flexible and able to accommodate the changing needs of a business

Maintenance Manager

Most Critical

Clear, well thought-out organization tool.

Center Manager

Cloud

Director of Front office

Optii saves time, keeps team together and you dont miss anything so its great for Engagamnet and Customer satisfaction. It does save time and money

General Manager

References

Chema Apostolo
Corporate Operations Director EMEA at Radisson Hotel Group

Claude Bulté
Regional Director, Radisson Hotel Group Baltics & Spain Radisson Hotel Group