HotelRunner PMS vs. RoomRaccoon PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can define the efficiency, revenue, and guest experience at your hotel. Both HotelRunner PMS and RoomRaccoon PMS aim to streamline operations, but their strengths and focus areas differ significantly. Your choice depends on your hotel’s size, complexity, and growth plans—are you looking for a robust, highly reviewed system or a user-friendly platform with extensive integrations?

HotelRunner offers a well-rated, comprehensive PMS tailored for a broad range of properties, while RoomRaccoon shines with its ease of use and deep feature set for small to medium hotels. Which of these will best meet your hotel’s current and future needs?

Is HotelRunner PMS or RoomRaccoon PMS Better for Hotels?

HotelRunner PMS and RoomRaccoon PMS both serve to centralize hotel operations, but they cater to different hotel profiles. HotelRunner provides a broad set of features with a focus on simplifying daily tasks and increasing revenue, especially for properties that want a scalable solution. RoomRaccoon, meanwhile, emphasizes ease of use, automation, and integration for smaller hotels and independents.

HotelRunner’s higher review count (16 latest reviews, zero in last six months) indicates a more established presence, but RoomRaccoon’s recent reviews (5 in last six months) and higher rating (4.88/5) suggest a more current, active user base. Are you prioritizing a proven, mature platform or a fresh, highly-rated system?

HotelRunner vs RoomRaccoon: Which Should Your Hotel Choose?

If your hotel needs a versatile, globally available PMS with extensive onboarding and support, HotelRunner is the better fit. Its features such as native email marketing, online 24/7 support, and a broad regional footprint make it ideal for hotels seeking a comprehensive, scalable platform.

If your hotel is a small or independent property looking for simplicity, automation, and strong integration with booking channels, RoomRaccoon is the smarter choice. Its highly favorable reviews, especially from small hotels, emphasize ease of use, automation, and direct booking growth—ideal for hotels wanting to do more with less effort.

Is HotelRunner PMS or RoomRaccoon PMS Easier to Use?

HotelRunner scores a 4.81/5 on ease of use, with reviewers praising its user-friendly interface and well-designed onboarding process. Users mention that the platform simplifies daily operations, especially for larger teams managing multiple properties.

RoomRaccoon also scores highly at 4.74/5, with users highlighting its intuitive design and straightforward navigation. Many praise how quickly new staff can learn and operate the system, especially appreciating the automation features that reduce manual work.

Edge: HotelRunner.

Which Has Better Features: HotelRunner PMS or RoomRaccoon PMS?

HotelRunner offers 23 shared features plus 6 unique ones, including native email marketing, digital registration, and mobile notes. Its features cater to larger operations, with tools designed to automate guest communication and support complex workflows.

RoomRaccoon boasts 23 shared features but excels in 28 unique functionalities like guest profiles, EPoS, real-time reporting, online check-in, ID scanning, and shift planning. It provides a comprehensive set of automation, yield management, and guest engagement tools tailored for small hotels.

Edge: RoomRaccoon.

Which Has Better Customer Support: HotelRunner PMS or RoomRaccoon PMS?

HotelRunner’s customer support scores a perfect 5/5, with reviews emphasizing the availability of ongoing training and support that makes operations smoother. Users appreciate quick assistance and proactive onboarding, which helps reduce operational hiccups.

RoomRaccoon’s support scores 4.53/5, with reviews citing helpful agents but occasional delays during peak times. Some users report frustration with slow response times, especially when resolving complex system bugs.

Edge: HotelRunner.

Which Has More Integrations: HotelRunner PMS or RoomRaccoon PMS?

HotelRunner integrates with 17 verified partners, including key global OTAs like Airbnb, Expedia, and Agoda, plus specialized tools like Oracle Hospitality and IDeaS. Its integrations support a wide array of operational needs, making it suitable for larger or multi-property hotels.

RoomRaccoon offers 88 verified integrations, including major OTAs, payment gateways, and revenue tools, with 8 shared partners like Stripe and Expedia. Its extensive marketplace allows for flexible customization, especially for small hotels seeking specific integrations.

Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: HotelRunner PMS or RoomRaccoon PMS?

HotelRunner’s latest reviews (all 16 are 5/5) are predominantly from boutique, city center, and B&B segments, indicating strong satisfaction among smaller properties. No recent reviews suggest a shift in their user experience.

RoomRaccoon’s recent reviews (5 in the last six months) overwhelmingly rate it 5/5, especially praised for automating processes and increasing revenue. Its reviews span small hotels, boutique properties, and independent operators, with consistent high ratings.

Edge: HotelRunner.

How Much Do HotelRunner PMS and RoomRaccoon PMS Cost?

HotelRunner’s pricing starts at a straightforward $100 per month, with no free tier or trial info available. Its transparent flat fee simplifies budgeting for hotels of all sizes.

RoomRaccoon charges $1,000 upfront, with no ongoing monthly fees, making it a higher-cost option. Its pricing may be more suited for hotels seeking a long-term, all-in-one platform with extensive features.

What Type of Hotel Should Use HotelRunner PMS?

• Hotels that seek a scalable, globally supported PMS capable of managing multiple properties.
• Properties prioritizing native marketing tools like email campaigns.
• Hotels needing advanced support and onboarding services.
• Larger hotels, resorts, and conference venues with complex operational needs.

Not ideal if:

• You are a small or boutique hotel seeking simplicity over extensive enterprise features.
• Your budget is limited to a monthly subscription under $200.
• You prefer an all-in-one platform with strong automation for small teams.

What Type of Hotel Should Use RoomRaccoon PMS?

• Independent hotels, boutique inns, and small resorts wanting a user-friendly, integrated PMS.
• Teams that value automation, real-time reporting, and yield management.
• Hotels looking to grow direct bookings and reduce reliance on OTAs.
• Properties with limited IT support that prioritize ease of use.

Not ideal if:

• You operate a large hotel chain or complex property needing more advanced, multi-layered management tools.
• Your hotel requires extensive customization beyond the existing features.
• You prefer a system with a higher price point and more extensive enterprise integrations.

RoomRaccoon vs HotelRunner: The Bottom Line for Hotels

HotelRunner offers a broad, scalable PMS supported by numerous integrations and a global presence. It is ideal for larger properties or groups that need a flexible, support-rich platform.

RoomRaccoon excels in simplicity, automation, and integration for small to medium hotels. It’s especially suitable if your hotel is independent, growth-oriented, and values user-friendliness.

If your hotel is a small operation or independent, choose RoomRaccoon for its ease of use, recent high ratings, and active support. For larger, multi-property hotels with complex needs, HotelRunner’s extensive features and support may be the better fit.

Final verdict: For most small to mid-sized hotels with a focus on automation and direct growth, RoomRaccoon offers a more compelling, recent, and highly-rated option. Larger hotels or chains should consider HotelRunner’s broad, scalable platform with extensive regional support.