eviivo Suite™ PMS vs. HotelTime PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) hinges on your hotel's specific needs, operational complexity, and growth ambitions. Both eviivo Suite™ and HotelTime PMS aim to streamline your operations—yet they address different types of hospitality businesses and user priorities. With eviivo boasting a larger, more recent review base, it currently offers the more reliable and up-to-date user feedback. But which system aligns best with your hotel’s unique demands?

Both products offer solutions for reservations, guest communications, and channel management, yet they diverge in features, target markets, and overall maturity. eviivo suits independent hoteliers, B&Bs, and vacation rentals, emphasizing ease of booking and automation. HotelTime, meanwhile, caters to a broad spectrum from boutique hotels to resorts, supporting extensive integrations and multi-department management. Are you seeking a simple, flexible tool or a comprehensive operational suite?

Is eviivo Suite™ or HotelTime PMS Better for Hotels?

eviivo and HotelTime both aim to simplify hotel management but serve different hotel segments. eviivo, with its focus on independent hotels, B&Bs, and vacation rentals, excels in online booking and guest communication, particularly in markets like the UK and Europe. HotelTime, with a broader scope, supports larger properties, resorts, and groups, offering advanced modules like POS, spa, and extensive integration options.

eviivo's strengths lie in seamless channel synchronization, guest messaging, and ease of use, making it ideal for small to mid-sized independent operators. HotelTime provides a more feature-rich platform with automation, reporting, and operational tools suited for larger or multiservice hotels. Do you prioritize simplicity and speed, or do your operations require a more layered, integrated approach?

eviivo Suite™ vs HotelTime PMS: Which Should Your Hotel Choose?

If your hotel needs a straightforward, cloud-based booking and management platform that helps you focus on guest experience without overwhelming your staff, go with eviivo. Its intuitive design, recent user feedback, and specialized features like guest messaging and mobile app make it ideal for independent hoteliers and vacation rentals.

If your hotel requires a full-service PMS capable of managing multiple departments—reservations, spa, POS, and extensive integrations—and you’re planning to scale or operate multiple properties, HotelTime is the better fit. Its comprehensive modules and strong support for large or complex operations make it the more suitable choice for hotels seeking detailed operational control.

Is eviivo Suite™ or HotelTime PMS Easier to Use?

eviivo garners a higher ease of use rating (4.43/5) with over 191 reviews, many praising its straightforward setup and intuitive interface. Users frequently mention that eviivo’s mobile app enhances management flexibility, with review quotes like, “The app is a godsend—control my bookings from anywhere.” Although some note the interface could be more modern, its simplicity generally minimizes staff training.

HotelTime also impresses with a high user-friendliness score (4.66/5), with reviews emphasizing quick onboarding and an intuitive layout that simplifies complex tasks. However, some users point out that setting up modules can be intricate at first, requiring support. Overall, both are user-friendly; but eviivo's recent reviews and higher satisfaction ratings give it a slight edge.

Edge: eviivo Suite™

Which Has Better Features: eviivo Suite™ or HotelTime PMS?

eviivo offers 44 shared features plus 7 exclusive ones like guest messaging, SMS notifications, and a guest app, emphasizing automation and communication. Notable features unique to eviivo include centralized messaging and shift planning, catering to small-scale operations seeking automation of daily tasks.

HotelTime provides 44 shared features along with 7 unique modules such as guest CRM, spa & wellness, and ID scanning. Its strengths lie in integrated guest profiles, extensive POS capabilities, and rules-based room assignments.

Given the larger number of automation and communication tools in eviivo, it’s more focused on guest engagement and simplicity. HotelTime’s comprehensive departmental modules can better serve larger properties needing multifaceted management.

Edge: eviivo Suite™

Which Has Better Customer Support: eviivo or HotelTime?

eviivo’s reviews highlight consistent responsiveness and a high customer support rating of 4.42/5, with user quotes praising their onboarding guidance and dedicated support teams. Reviewers note the support helps maximize platform features, reducing operational hiccups.

HotelTime surpasses this with a support rating of 4.73/5, with users emphasizing its proactive assistance, particularly during implementation and module setup. Testimonials describe their support as “helpful and efficient,” with some noting extended hours would be beneficial.

While both are highly rated, the slightly higher recent satisfaction score and detailed support reviews favor HotelTime.

Edge: HotelTime PMS

Which Has More Integrations: eviivo or HotelTime?

eviivo integrates with 32 verified partners, including major OTAs and channel managers like TripAdvisor, Booking.com, and PriceLabs. Shared partners include eRevMax and Canary Technologies, with additional integrations like GuestRevu and Feratel.

HotelTime boasts 58 verified partners, including popular tools such as STAAH, AeroGuest, and Quanta. It also offers extensive third-party integrations like RevControl, Lybra Tech, and My Green Butler, supporting sustainability initiatives.

HotelTime’s broader integration ecosystem makes it more adaptable for hotels with complex tech stacks or multi-department needs.

Edge: HotelTime PMS

Which Do Hoteliers Rate Higher: eviivo or HotelTime?

HotelTime’s average review score of 4.83/5 is based on 433 reviews, with most hotel segments—particularly city center hotels and resorts—praising its features and support. Recent reviews highlight its reliability and comprehensive tools, with comments like “It literally could facilitate all the requirements we had.”

eviivo’s ratings are significantly lower at 0.93/5 from 191 reviews, with many recent comments focused on frustrations over support, system stability, and forced conversions. The recent review count and higher ratings for HotelTime underscore its stronger market perception.

Edge: HotelTime PMS

How Much Do eviivo and HotelTime Cost?

eviivo’s pricing starts at $700 per month, with no free tier or trial mentioned. Its pricing is fixed, but details on discounts or scalability are not provided.

HotelTime charges $600 per month, also without a free trial or implementation fees. Its pricing appears competitive, especially considering its broader feature set.

Both platforms are similarly priced on a monthly basis, but eviivo’s higher review volume and recent feedback suggest its value proposition is more proven.

What Type of Hotel Should Use eviivo?

• Hotels that operate independently, such as B&Bs, vacation rentals, and boutique inns.
• Teams seeking an easy-to-use platform focused on online bookings and guest communication.
• Properties that prioritize automation in guest messaging and simple channel management.
• Small to mid-sized operators aiming for rapid deployment with minimal training.
• Not ideal if your hotel needs extensive departmental modules or multi-property management.

eviivo is best for properties emphasizing guest engagement and booking efficiency, especially in the UK and European markets.

Not ideal if: You need multi-department support, advanced automation, or large-scale integrations.

What Type of Hotel Should Use HotelTime?

• Hotels of all sizes, including resorts and multi-property groups seeking an integrated operational system.
• Teams needing extensive modules like POS, spa, and guest CRM.
• Properties aiming to automate reservations, billing, and departmental workflows.
• Hotels looking for a scalable platform with strong third-party integrations.
• Not ideal if you operate a small, independent hotel prioritizing simplicity over comprehensive features.

HotelTime works well for hotels that require a full-stack solution, with a focus on automation, multi-department management, and real-time data.

Not ideal if: You prefer a lightweight, plug-and-play solution without extensive setup.

Hotel management systems showdown: The bottom line

eviivo and HotelTime both serve distinct hotel markets, yet their core differences are clear. eviivo’s focus on independent, small-scale properties and guest communication sets it apart, especially with its superior recent review feedback. HotelTime’s broader feature set, extensive integrations, and higher hotel rating reflect its suitability for larger, multi-department hotels.

Choose eviivo if you prioritize ease of use, automation, and recent positive feedback from similar properties. Resort to HotelTime if your operation demands a more comprehensive, multi-channel management system with robust departmental modules.

If your property is small, independent, and emphasizes direct bookings, eviivo offers a proven, user-friendly platform. Conversely, for larger hotels or chains needing detailed control and integrations, HotelTime's full suite of features makes it the more dependable option.

In summary, eviivo is ideal for startups, B&Bs, and vacation rentals looking to streamline bookings and guest communication. HotelTime is better suited for established hotels seeking a scalable, multi-department PMS with extensive integration capabilities.