How Does HotelTime PMS Compare to Stayntouch?

Side-by-side ratings based on 915 verified hotelier reviews on HTR.

	HOTELTIME	Stayntouch
HTScore	91	91
Likelihood to Recommend	93%	94%
Ease of Use	4.7/5	4.7/5
Customer Support	4.8/5	4.7/5
Value for Money	4.5/5	4.6/5

Starting Price	From $600/mo	From $800/mo
Verified Reviews	549	366

What Are the Pros and Cons of HotelTime PMS vs Stayntouch?

After analyzing 915 verified reviews, HOTELTIME users most value its user interface and learning curve, technical support, reporting and analytics, while Stayntouch users highlight user-friendly interface, integration and onboarding, system performance and reliability. Click any theme to see what reviewers say.

HOTELTIME	Stayntouch
Pros
+ User Interface and Learning Curve ▾ While the system’s intuitive interface and ease of learning are generally appreciated, a few users mention initial challenges due to the complexity of features offered. Overall, once users become familiar with the system, it significantly enhances efficiency and simplifies hotel operations.	+ User-Friendly Interface ▾ The system's intuitive design allows for easy navigation, making it suitable for training new staff quickly. The visual and organizational elements are highlighted as aiding faster task execution and enhancing staff capability, thus improving guest interactions.
+ Technical Support ▾ While the support team's responsive and helpful nature is appreciated, some reviews suggest that extended hours for technical support would further enhance user experience, ensuring assistance at all times, especially for international users.	+ Integration and Onboarding ▾ Stayntouch is noted for its seamless integration and smooth onboarding processes, facilitated by individual support from staff like David and Julia. The guidance provided by these individuals was deemed invaluable, particularly for system transition and setup.
+ Reporting and Analytics ▾ HotelTime's robust reporting features are praised for providing comprehensive data insights into occupancy, revenue, and customer satisfaction. Users appreciate the variety of reports available for management, yet some desire more customization and advanced visualizations within the tool itself to better suit individual hotel needs.	+ System Performance and Reliability ▾ Stayntouch is generally reliable without major outages, providing continuous support via the cloud. Although positive, some users express concerns over the speed of addressing complex issues amidst rapid company growth.
+ System Stability and Updates ▾ Users frequently emphasize the system's stability and the regular updates that reflect current hotel needs, valuing the enhancement and expansion of features. Nonetheless, some reviews note the inconvenience caused by update-related outages and the time it takes for new features to be fully integrated.	+ Reservation Management ▾ Stayntouch PMS excels in managing reservations, with users appreciating the ease of booking and managing room assignments. The quick check-in/check-out processes enhance operational efficiency, and room diary improvements are suggested for better forward planning.
Cons
− Customization Options ▾ Some users voice a need for more customizable features, particularly in terms of reporting and interface personalization, which would allow hotels to better tailor the PMS to their specific operational strategies and guest services.	− Room Management and Housekeeping ▾ Room assignments and housekeeping functionalities receive positive feedback for enhancing operational efficiency. However, users request better functionality in room diary visibility and tasks scheduling to address specific management needs.
− Automation Features ▾ The automation capabilities in HotelTime, such as invoice processing and reservation management, are frequently mentioned for saving significant time for staff. Users highlight these features as reducing manual workload and minimizing the risk of human error, although they also express a desire for enhanced automation in guest communication and reporting.	− Reservation Management ▾ Stayntouch PMS excels in managing reservations, with users appreciating the ease of booking and managing room assignments. The quick check-in/check-out processes enhance operational efficiency, and room diary improvements are suggested for better forward planning.
− Mobile Optimization ▾ Users appreciate the mobile compatibility of HotelTime, yet some reviews indicate that further optimization is needed to improve the experience on phones, specifically for remote management or access from smaller screens.	− Rate and Revenue Management ▾ Some users find rate management efficient but suggest improvements for non-expert users. Revenue management features, although not highlighted by all, are considered useful when coupled with the system's reporting capabilities.

HOTELTIME vs Stayntouch: Rankings by Hotel Segment

How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.

By Hotel Size

Segment	HOTELTIME	Stayntouch
Small (10-24 rooms) ▾	#5 219 reviews	#18 51 reviews
HOTELTIME Small hotels say that HOTELTIME's Property Management System (PMS) earns high rankings in verified HotelTechReport reviews for its user-friendly interface, reliable customer support, and seamless integration capabilities. These features are crucial for efficiently managing daily operations and guest satisfaction in Small hotels. Stayntouch Small hotels say that Stayntouch's Property Management System ranks highly in verified HotelTechReport reviews due to its user-friendly interface, efficient training processes, and exceptional customer support. These features are particularly beneficial for the operational needs of Small hotels.
Mid-Size (25-74 rooms) ▾	#3 238 reviews	#5 208 reviews
HOTELTIME Medium hotels say that HOTELTIME's Property Management System, praised in verified HotelTechReport reviews, excels due to its intuitive interface, reliable cloud-based access, and responsive customer support. These strengths are particularly valued by Medium hotels for streamlining operations and enhancing guest experiences. Stayntouch Medium hotels say that Stayntouch’s Property Management System is easy to use with strong support and integration capabilities, according to verified HotelTechReport reviews. Recurring strengths include its user-friendly interface, cloud-based architecture, and simplified training process, crucial for medium-sized operations.
Large (75-199 rooms) ▾	#2 46 reviews	#7 29 reviews
HOTELTIME Large hotels say that HOTELTIME's Property Management System is praised in verified HotelTechReport reviews for its intuitive design, seamless cloud-based remote access, and excellent customer support, which are crucial features for efficient operations and scalability in large hotel environments. Stayntouch Large hotels say that Stayntouch's Property Management System earns high ratings in verified HotelTechReport reviews for its user-friendly interface, seamless integration capabilities, and robust training support, which collectively improve operational efficiency for large hospitality operations.
X-Large (200+ rooms) ▾	#8 7 reviews	#2 58 reviews
HOTELTIME X Large hotels say that HOTELTIME's Property Management System is highly rated due to verified HotelTechReport reviews highlighting its ease of use, reliable automation features, and seamless integration capabilities. These strengths make it a valuable tool for large-scale hotel operations. Stayntouch X Large hotels say that Stayntouch's Property Management System is highly regarded due to its user-friendly interface, seamless onboarding, and robust integration capabilities. Verified HotelTechReport reviews consistently highlight its ease of use, accessibility on any device, and effective real-time updates, benefiting both staff and management.

By Property Type

Segment	HOTELTIME	Stayntouch
Boutique ▾	#5 239 reviews	#6 220 reviews
HOTELTIME Boutique hotels say that HOTELTIME's Property Management System ranks highly in verified HotelTechReport reviews due to its intuitive interface, user-friendly design, and responsive customer support, all of which are essential for managing the unique needs of Boutique accommodations efficiently. Stayntouch Boutique hotels say that Stayntouch's Property Management Systems ranks highly due to its user-friendly interface, reliable customer support, and seamless integration with other systems, according to verified HotelTechReport reviews. These features are critical for Boutique hotels, enhancing operational efficiency and guest satisfaction.
Luxury ▾	#3 241 reviews	#6 180 reviews
HOTELTIME Luxury hotels say that HOTELTIME's Property Management System ranks highly in verified HotelTechReport reviews due to its user-friendly interface, reliable customer support, and seamless integration with other systems, crucial strengths for efficient luxury hotel operations. Stayntouch Luxury hotels say that Stayntouch's Property Management System excels due to its user-friendly interface, robust customer support, and seamless integration capabilities, as highlighted in verified HotelTechReport reviews. These strengths ensure operational efficiency and enhanced guest experiences, crucial factors for luxury establishments.
Branded / Chain ▾	#4 143 reviews	#3 152 reviews
HOTELTIME Branded hotels say that HOTELTIME's Property Management Systems ranks highly in verified HotelTechReport reviews for its user-friendly interface, reliable customer support, and effective integration with third-party systems, which are vital strengths for their operational efficiency. Stayntouch Branded hotels say that Stayntouch's Property Management System ranks highly due to its user-friendly interface, efficient mobile functionality, and effective customer support, according to verified HotelTechReport reviews. These features are particularly beneficial for enhancing operations and guest experiences in Branded hotels.
Extended Stay ▾	#4 49 reviews	#14 17 reviews
HOTELTIME Extended-Stay-Serviced-Apartments hotels say that HOTELTIME's Property Management System excels due to its intuitive interface, responsive customer support, and efficient handling of check-ins and reservations. Verified HotelTechReport reviews highlight these strengths as crucial for their operations. Stayntouch Extended-Stay-Serviced-Apartments hotels say that Stayntouch's Property Management System excels due to its user-friendliness, ease of training staff, and efficient check-in process, according to verified HotelTechReport reviews. The system's mobile accessibility and seamless integrations enhance operational efficiency in these establishments.

By Region

Segment	HOTELTIME	Stayntouch
North America ▾	#52 4 reviews	#4 262 reviews
HOTELTIME No segment summary available. Stayntouch Na hotels say that Stayntouch's Property Management System ranks highly, according to verified HotelTechReport reviews. Key strengths include user-friendly navigation, effective mobile functionalities for remote management, and responsive customer support, making it popular among Na hotels for operational efficiency and improved staff training capabilities.
Europe ▾	#2 384 reviews	#12 64 reviews
HOTELTIME Europe hotels say that HOTELTIME's Property Management System is highly rated due to its intuitive, user-friendly interface, seamless cloud-based access from any device, and prompt, supportive customer service. Verified HotelTechReport reviews highlight these strengths as crucial for European hotels. Stayntouch Europe hotels say that Stayntouch's Property Management Systems rank highly due to their user-friendly interface, excellent customer support, and seamless integration capabilities, as highlighted in verified HotelTechReport reviews.
Asia Pacific ▾	#5 111 reviews	#21 3 reviews
HOTELTIME Ap hotels say that HOTELTIME's Property Management Systems, based on verified HotelTechReport reviews, are highly valued for their user-friendly interface and responsive customer support. These strengths significantly align with Ap hotels’ priorities for reliable operations and efficient issue resolution. Stayntouch No segment summary available.
Middle East ▾	#1 21 reviews	—
HOTELTIME Me hotels say that HOTELTIME's Property Management System is valued for its user-friendly interface and efficient automation features, as highlighted in verified HotelTechReport reviews. Recurring strengths include comprehensive reporting capabilities, enhanced mobile accessibility, and effective operational management tools. Stayntouch No segment summary available.

How Much Do HotelTime PMS and Stayntouch Cost?

Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.

	HOTELTIME	Stayntouch
Starting Price	From $600/mo	From $800/mo

Which Features Does HotelTime PMS Have That Stayntouch Doesn't (and Vice Versa)?

According to HTR's product database, HotelTime PMS and Stayntouch share 42 features. Here are the key differences — features one has that the other lacks.

Feature	HOTELTIME	Stayntouch
Automated Assignments
Centralized Messaging
EPoS
Gift Vouchers
Guest App
Guest CRM
Guest CRM
Guest Communication (SMS Messaging)
Guest profiles
SOC2 Complaint
Shift Planning
Spa & Wellness Module

Showing top differences. 4 more features differ between these products.

Real-World Results: HOTELTIME vs Stayntouch by Business Goal

We analyzed 13 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.

Increase Operational Efficiency

Chateau Mcely Small

+ Accommodation is run by HotelTime PMS, restaurant by HotelTime Vento ePOS and spa services by Hoteltime Libero software. One platform takes care of everything, systems are perfectly integrated.

+ Being cloud-based, HotelTime Solutions allows the chateau's team to offer the best possible services because they have access to all the data they need from anywhere which means they can see what their guests like and need anytime and make the best informed decisions.

+ A luxurious boutique property needs proper information to be run smoothly and wisely. HotelTime robust reports offer everything management and staff need.

"We needed to change an on-site system we were using as we wanted to move our operation forward. We achieved that with HotelTime systems. They are reliable, and stable and offer fea..."

Petra Horáková

Deputy Managing Director

Snowflake Mountain Resort & Spa Small

+ Efficiency and Time Savings | The integration with Stayntouch PMS and Owner Relations not only enhances efficiency but also empowers staff to provide better service to guests. Without the need for completing many administrative tasks manually and manual data input for reports, Stoweflake employees are able to have much more engaging interactions with guests.

+ Accuracy and Reporting | With the integration, Stoweflake can generate detailed automated reports on revenue and expenses, track maintenance costs, and schedule routine repairs. These reports are invaluable for informed decision-making and future revenue forecasting.

"Before leveraging Stayntouch PMS and Owner Relations, much of our old accounting processes were completed manually, including printing and hand-delivering statements to units, and..."

Shannon Green

General Manager

Improve Guest Experience

Nezvalova Archa Small

+ Thanks to HotelTime Solutions and third-party systems integrated with it the hotel automated accommodation services which means the guests are autonomous and the hotel needs minimum staff.

+ If guests want anything to eat/drink, they simply enter the restaurant, select the food and/or drinks, mark everything at the self-service cash registers and pay. It is also possible to cook there

+ Whole operation works smoothly, all the guests need is a mobile phone through which they order accommodation, pay for it, unlock all doors, pay for food and check in/out.

"In 2018 we were choosing a system for our first completely self-service ART and design hotel. We decided on HotelTime and after 4 years I have to say that the choice was the right..."

Daniel Šram

Operational Manager, Nezvalova Archa

The TWA Hotel Small

+ The TWA Hotel optimizes its operations with Stayntouch's PMS, seamlessly integrating it with multiple platforms, including six restaurants, a custom IBE, and reporting tools. Guests enjoy hassle-free self-check-in via Stayntouch Kiosks, while the hotel's mobile PMS empowers staff to assist guests across its expansive campus. Stayntouch's robust automation enhances housekeeping management, accounting processes, and other back-office tasks, elevating efficiency and service quality throughout the hotel.

+ The TWA Hotel adopts a hybrid booking approach, combining Stayntouch's hourly and nightly booking options, seamlessly integrated with a custom IBE for direct bookings and pricing optimization. Additionally, the hotel efficiently manages contracts with multiple airlines and corporations through Stayntouch's comprehensive Allotment module, catering to its busy airport clientele.

+ The TWA Hotel achieves scalable integrations by utilizing Stayntouch's open APIs to connect their PMS with multiple platforms, including six restaurants, separate POS systems, a custom IBE, and various reporting tools. During the hotel's bustling grand opening, Stayntouch PMS was deployed swiftly in under two weeks, with managers onboarded in just two days. Currently, TWA Hotel staff benefit from 24/7 direct support with a response time of less than one hour.

"As an independent hotel that runs above 100% occupancy on many nights, the TWA Hotel finds Stayntouch integral to our operations."

Jack Runkle

General Manager

HOTELTIME vs Stayntouch: The Bottom Line

HOTELTIME

4.7/5 from 549 reviews

What hoteliers love

User Interface and Learning Curve 68% positive

While the system’s intuitive interface and ease of learning are generally appreciated, a few users mention initial challenges due to the complexity of... While the system’s intuitive interface and ease of learning are generally appreciated, a few users mention initial challenges due to the complexity of features offered. Overall, once users become familiar with the system, it significantly enhances efficiency and simplifies hotel operations.

Technical Support 94% positive

While the support team's responsive and helpful nature is appreciated, some reviews suggest that extended hours for technical support would further en... While the support team's responsive and helpful nature is appreciated, some reviews suggest that extended hours for technical support would further enhance user experience, ensuring assistance at all times, especially for international users.

Reporting and Analytics 80% positive

HotelTime's robust reporting features are praised for providing comprehensive data insights into occupancy, revenue, and customer satisfaction. Users... HotelTime's robust reporting features are praised for providing comprehensive data insights into occupancy, revenue, and customer satisfaction. Users appreciate the variety of reports available for management, yet some desire more customization and advanced visualizations within the tool itself to better suit individual hotel needs.

Where hoteliers push back

Customization Options 75% negative

Some users voice a need for more customizable features, particularly in terms of reporting and interface personalization, which would allow hotels to... Some users voice a need for more customizable features, particularly in terms of reporting and interface personalization, which would allow hotels to better tailor the PMS to their specific operational strategies and guest services.

Automation Features 50% negative

The automation capabilities in HotelTime, such as invoice processing and reservation management, are frequently mentioned for saving significant time... The automation capabilities in HotelTime, such as invoice processing and reservation management, are frequently mentioned for saving significant time for staff. Users highlight these features as reducing manual workload and minimizing the risk of human error, although they also express a desire for enhanced automation in guest communication and reporting.

Ranks higher for

Large (75-199 rooms) #2 vs #7

Mid-Size (25-74 rooms) #3 vs #5

Small (10-24 rooms) #5 vs #18

X-Small (< 10 rooms) #16 vs #31

Unique capabilities

EPoS Guest CRM Guest profiles Spa & Wellness Module Gift Vouchers

4.7/5 ease of use 4.7/5 support 58 integrations

Visit Profile

Stayntouch

4.7/5 from 366 reviews

What hoteliers love

User-Friendly Interface 79% positive

The system's intuitive design allows for easy navigation, making it suitable for training new staff quickly. The visual and organizational elements ar... The system's intuitive design allows for easy navigation, making it suitable for training new staff quickly. The visual and organizational elements are highlighted as aiding faster task execution and enhancing staff capability, thus improving guest interactions.

Integration and Onboarding 93% positive

Stayntouch is noted for its seamless integration and smooth onboarding processes, facilitated by individual support from staff like David and Julia. T... Stayntouch is noted for its seamless integration and smooth onboarding processes, facilitated by individual support from staff like David and Julia. The guidance provided by these individuals was deemed invaluable, particularly for system transition and setup.

System Performance and Reliability 67% positive

Stayntouch is generally reliable without major outages, providing continuous support via the cloud. Although positive, some users express concerns ove... Stayntouch is generally reliable without major outages, providing continuous support via the cloud. Although positive, some users express concerns over the speed of addressing complex issues amidst rapid company growth.

Where hoteliers push back

Reporting and Analytics 46% negative

While generally praised for accessible reports that support operations, users cite a need for more adaptive reporting features. Some reports lack deta... While generally praised for accessible reports that support operations, users cite a need for more adaptive reporting features. Some reports lack detail or are hard to manipulate, highlighting the need for customizable analytics solutions.

Room Management and Housekeeping 56% negative

Room assignments and housekeeping functionalities receive positive feedback for enhancing operational efficiency. However, users request better functi... Room assignments and housekeeping functionalities receive positive feedback for enhancing operational efficiency. However, users request better functionality in room diary visibility and tasks scheduling to address specific management needs.

Ranks higher for

X-Large (200+ rooms) #2 vs #8

Hostels #5 vs #7

Motels #13 vs #27

Other #3 vs #6

Unique capabilities

Guest App Automated Assignments Shift Planning SOC2 Complaint Guest Communication (SMS Messaging)

4.7/5 ease of use 4.7/5 support 188 integrations

Visit Profile

Frequently Asked Questions About HotelTime PMS vs Stayntouch

Can HotelTime PMS replace Stayntouch?

It depends on your requirements. HotelTime PMS and Stayntouch share many core Property Management Systems features, but each has unique capabilities. HotelTime PMS offers 58 verified integration partners, while Stayntouch offers 188. Review the feature comparison above to see where they differ before switching.

Which is better for small or independent hotels?

Small hotels should prioritize ease of use and fast onboarding. HotelTime PMS leads in ease of use at 4.7/5 vs 4.7/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.

Do HotelTime PMS or Stayntouch offer a free plan?

HotelTime PMS: No. Stayntouch: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.

How Does HTR Evaluate and Rank HotelTime PMS and Stayntouch?

The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. HOTELTIME has an HT Score of 91 and Stayntouch has 91. Here is how the score is calculated.

Criteria Group	Weight	What It Measures
Customer Ratings & Reviews		How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias.
Partner Ecosystem		How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack.
Customer Centricity		How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features.
Reach, Staying Power & Resources		How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity.

Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →

HotelTime PMS vs. Stayntouch:
Which Is Right for You?

How Does HotelTime PMS Compare to Stayntouch?

What Are the Pros and Cons of HotelTime PMS vs Stayntouch?

HOTELTIME vs Stayntouch: Rankings by Hotel Segment

How Much Do HotelTime PMS and Stayntouch Cost?

Which Features Does HotelTime PMS Have That Stayntouch Doesn't (and Vice Versa)?

Real-World Results: HOTELTIME vs Stayntouch by Business Goal

HOTELTIME vs Stayntouch: The Bottom Line

Frequently Asked Questions About HotelTime PMS vs Stayntouch

Can HotelTime PMS replace Stayntouch?

Which is better for small or independent hotels?

Do HotelTime PMS or Stayntouch offer a free plan?

How Does HTR Evaluate and Rank HotelTime PMS and Stayntouch?

Get personalized product recommendations

Let´s lookup your hotel information

Sorry, this functionality is only available for verified hoteliers

HotelTime PMS vs. Stayntouch: Which Is Right for You?

How Does HotelTime PMS Compare to Stayntouch?

What Are the Pros and Cons of HotelTime PMS vs Stayntouch?

HOTELTIME vs Stayntouch: Rankings by Hotel Segment

How Much Do HotelTime PMS and Stayntouch Cost?

Which Features Does HotelTime PMS Have That Stayntouch Doesn't (and Vice Versa)?

Real-World Results: HOTELTIME vs Stayntouch by Business Goal

HOTELTIME vs Stayntouch: The Bottom Line

Frequently Asked Questions About HotelTime PMS vs Stayntouch

Can HotelTime PMS replace Stayntouch?

Which is better for small or independent hotels?

Do HotelTime PMS or Stayntouch offer a free plan?

How Does HTR Evaluate and Rank HotelTime PMS and Stayntouch?

What Other Property Management Systems Comparisons Are Hoteliers Reading?

Get personalized product recommendations

Let´s lookup your hotel information

HotelTime PMS vs. Stayntouch:
Which Is Right for You?