Hudini Mobile App vs. Guest Services by SmartStay:
Which Is Right for You?

The Decision

Your hotel’s guest experience hinges on how well your digital tools serve both operational needs and guest expectations. Hudini’s Mobile App by Hudini offers a comprehensive, integrated guest engagement platform with a proven track record, while Guest Services by SmartStay by Liverton provides a feature-rich experience with a focus on digital check-in and upselling. Both products aim to streamline operations and elevate guest satisfaction, but which one aligns better with your hotel’s specific requirements?

The key lies in understanding how each platform addresses your core needs: is it seamless guest interaction, advanced integrations, or robust customization? Let’s compare both to see which fits your hotel’s strategy.

Is Hudini or Liverton Better for Hotels?

Hudini and Liverton are both designed to enhance guest experiences through digital solutions, but their core focus diverges. Hudini’s platform emphasizes comprehensive in-room services, guest messaging, and multimedia entertainment, making it ideal for hotels wanting a multi-device, all-in-one engagement system. Liverton’s platform specializes in digital check-in, upselling, and QR-based F&B orders, aiming to streamline operations from arrival to in-room service.

While Hudini boasts a higher review count (29 vs. 7) and more recent feedback, Liverton’s strengths lie in its specialized features like self-check-in, digital compendium, and multi-lingual support. Which approach aligns better with your hotel’s guest engagement and operational goals?

Hudini vs Liverton: Which Should Your Hotel Choose?

If your hotel needs a versatile guest app that integrates with multiple hotel systems, supports mobile check-in/out, and offers rich in-room features, Hudini is the clear choice. Its reviews highlight strong guest engagement capabilities, seamless integrations, and a high likelihood to recommend (96%).

However, if your focus is on digital check-in, upselling, and in-room service via QR codes, especially with a desire for more control over room selection and packages, Liverton’s platform suits those needs. Its core strengths include robust upsell options, pre-arrival customization, and integrations with POS and PMS.

For hotels seeking a comprehensive guest app, Hudini’s richer feature set and recent positive reviews make it the preferred option. If your priority is specialized check-in and upselling, Liverton provides targeted tools to fulfill those functions.

Is Hudini or Liverton Easier to Use?

Hudini’s user interface scores a 4.79/5, praised for its intuitive design and straightforward guest and staff workflows. Its onboarding process is rated 4.67/5, with many users citing ease of implementation and staff adoption, though some mention communication during deployment could improve.

Liverton’s platform, with a 4.57/5 ease of use rating, is also noted for its clean, tidy interface and swift support. However, it received fewer recent reviews, and some users found initial trial setups challenging.

Edge: Hudini — its higher review count, recent positive feedback, and slightly higher usability rating tip the scale.

Which Has Better Features: Hudini or Liverton?

Hudini offers 11 features exclusive to its platform, including request management, guest messaging, web app, hotel directory, guest profiles, local recommendations, payments, room service ordering, mobile checkout, and mobile check-in. These cover most guest engagement touchpoints within a single platform.

Liverton has 20 unique features, primarily focused on digital check-in, upselling, multilingual support, document scanning, ID verification, and integration with door lock systems. It excels in pre-arrival customization and in-room F&B ordering via QR codes.

While Liverton has more features, Hudini’s offerings are more tailored to in-room guest services. The choice depends on whether you prioritize broad engagement features or targeted check-in and upsell functionalities.

Edge: Liverton — with 20 features, offers a broader suite of functionalities, especially for check-in and upselling.

Which Has Better Customer Support: Hudini or Liverton?

Hudini’s customer support scores 4.72/5, with reviews praising their responsiveness, availability, and problem-solving. Clients highlight their proactive approach, especially during deployment, though some suggest their communication during development could be more structured.

Liverton’s support scores 4.29/5, with reviews indicating timely responses and knowledgeable staff but also noting occasional disagreements and room for more proactive communication. Their smaller support team (16 employees) may limit responsiveness compared to Hudini.

Edge: Hudini — higher support ratings, more recent reviews, and a larger support team give it the edge.

Which Has More Integrations: Hudini or Liverton?

Hudini boasts 15 verified partners, including prominent systems like Oracle Hospitality, Mews, Signify, SALTO, and Infor. Its extensive integration network allows for connecting various hotel management, payment, and access control systems, simplifying operations.

Liverton has 8 verified partners, including Shiji Group, RMS, Cloudbeds, and SIHOT. While it covers critical integrations like PMS and POS, it offers fewer options for connecting with third-party hotel systems.

Edge: Hudini — more verified integrations expand its flexibility and operational compatibility.

Which Do Hoteliers Rate Higher: Hudini or Liverton?

Hudini’s recent reviews indicate a strong preference, with a 9.55/10 NPS score and a 96% likelihood to recommend. Hoteliers appreciate its guest engagement features, integrations, and support, especially in luxury and resort segments.

Liverton’s reviews, with a 9.29/10 NPS and 93% likelihood to recommend, reflect satisfaction but are limited in recency and volume. Its users, mainly in hotel chains and mid-scale properties, value its upselling and check-in features.

Given the larger review base and recent positive feedback, Hudini’s ratings are more reliable.

Edge: Hudini — higher, more recent reviews and ratings make it the better-rated platform.

How Much Do Hudini and Liverton Cost?

Hudini’s pricing starts at $200 per month, with no trial or implementation fees, making it accessible for hotels seeking a straightforward, all-in-one guest app. Liverton costs $500 per month, also without trial or setup fees, reflecting its broader feature set and integrations.

Price should be weighed against feature depth and support; Hudini’s lower cost coupled with high ratings suggests better value for many hotels.

What Type of Hotel Should Use Hudini?

• Hotels that want a versatile guest engagement platform with in-room service, messaging, and multimedia features.
• Hotels prioritizing seamless integration with existing hotel systems.
• Properties aiming for a scalable, device-agnostic app across mobiles, kiosks, tablets, and IPTV systems.
• Hotels seeking to push additional revenue through in-app services, room ordering, and IPTV content.
• Hotels that value strong support and a high user satisfaction score.

Not ideal if your hotel primarily needs digital check-in or upselling capabilities without extensive guest engagement features.

What Type of Hotel Should Use Liverton?

• Hotels focusing on efficient digital check-in, including room selection and package upsells.
• Properties wanting QR-based food and beverage ordering in rooms and venues.
• Hotels seeking integrated pre-arrival customization and multilingual support.
• Hotels that value flexible in-room service requests tied directly to PMS and POS.
• Hotels interested in integrating door lock systems with their guest app.
• Chains or properties aiming to enhance operational efficiency through simplified guest interfaces.

Not ideal if your hotel requires a broad guest engagement platform or advanced IPTV integrations.

Hudini vs Liverton: The Bottom Line for Hotels

Hudini centers on delivering a comprehensive guest engagement experience through a single, integrated app, perfect for hotels aiming to elevate guest satisfaction with multimedia, messaging, and in-room services. Its extensive integrations, high ratings, and feature-rich platform make it suitable for properties that want a full-service guest app.

Liverton excels in digital check-in, upselling, and QR-based F&B orders, making it ideal for hotels prioritizing operational efficiency and targeted guest upselling. Its focus on pre-arrival customization and ease of in-room ordering provides a streamlined experience but with fewer integrations and a narrower feature set.

Choose Hudini if your hotel needs an all-in-one guest engagement system with robust support and integrations. Opt for Liverton if your main goal is digital check-in, upselling, and in-room QR service with a focus on operational simplicity.