Incert vs. MyStay:
Which Is Right for You?

The Decision

Choosing between Incert and MyStay hinges on your hotel’s specific needs, budget, and operational priorities. Incert provides a multi-property, scalable platform with a focus on voucher sales and marketing modules, while MyStay centers on guest communication, contactless check-in, and upselling. Both aim to boost revenue and guest experience but differ significantly in features and coverage. So, which platform aligns better with your hotel’s growth plans?

Is Incert or MyStay Better for Hotels?

Incert, a longstanding player in the eTourism space since 2007, offers a flexible, modular system tailored to a variety of hotel types—from boutique to international chains—primarily in Europe. MyStay, founded in 2016, has a broader global presence with a focus on contactless solutions, guest engagement, and revenue maximization through personalized communication, mainly serving hotels in Europe, North America, and beyond.

Incert’s strength lies in its extensive integrations (15 partners) and features like multi-property dashboards, gift vouchers, and automated fulfillment tasks, making it ideal for hotel groups managing multiple properties. MyStay, with more recent reviews and 41 user feedbacks, is highly rated for ease of use, guest interaction, and its ability to support contactless check-in and upselling.

Both products aim to increase revenue, but Incert provides a comprehensive online shop environment, whereas MyStay emphasizes guest communication and upselling. If your hotel needs a broad, customizable e-commerce solution, Incert might be more suitable. If your focus is on guest engagement, contactless service, and personalized offers, MyStay could better meet your needs.

Incert vs MyStay: Which Should Your Hotel Choose?

If your hotel requires a scalable, multi-property platform with extensive integrations, Incert is the clear choice. It’s best for resorts, family-run establishments, and chains that want tailored online sales, vouchers, and flexible marketing tools, especially in Europe.

On the other hand, if your hotel prioritizes seamless guest communication, online check-in/out, and targeted upselling, MyStay is more fitting. It’s especially suited for boutique hotels, serviced apartments, and properties seeking contactless solutions with a focus on increasing revenue per guest, with a broader international footprint.

For hotels needing a robust, customizable booking and voucher system with multi-property management, Incert’s modularity is an advantage. If your hotel leans toward improving guest interaction and simplifying operations through automation, MyStay offers a more streamlined, user-friendly approach.

Is Incert or MyStay Easier to Use?

Incert scores a perfect 5/5 for ease of use, with a straightforward backend and flexible setup options, making staff adoption relatively smooth. Users report that the platform's complexity can be mitigated with support, but the initial process may require some patience, particularly in creating voucher campaigns.

MyStay, slightly edging at 4.85/5, is praised for its intuitive user interface, quick onboarding, and simple integration with PMS systems. Reviewers mention that staff can learn the system rapidly, and automated features reduce manual workload.

Edge: Incert

Which Has Better Features: Incert or MyStay?

Incert offers 5 shared features, with three unique: gift vouchers & prepaid experiences, automated fulfillment routing, and a multi-property/chain dashboard. These focus on online sales, campaign management, and multi-property oversight, which can streamline complex hotel operations.

MyStay provides 4 features exclusive to its platform: guest segmentation & targeting, multi-channel delivery (email, SMS, WhatsApp), offer orchestration, and A/B testing. These support personalized communication and targeted upselling to maximize guest spend.

In total, MyStay boasts 9 core features, emphasizing guest engagement and revenue boost, while Incert is more focused on multi-property sales and voucher management.

Edge: MyStay

Which Has Better Customer Support: Incert or MyStay?

Incert’s support receives a perfect 5/5 rating, with reviews citing prompt, solution-oriented assistance that keeps operations running smoothly. Customers appreciate their responsiveness, especially for operational challenges involving voucher campaigns and platform setup.

MyStay also scores 4.85/5, with users praising their support team’s helpfulness and responsiveness. Reviewers highlight the platform’s continuous improvements and the team’s proactive communication, contributing to a positive experience.

Edge: Incert

Which Has More Integrations: Incert or MyStay?

MyStay offers 30 verified integrations, including popular PMS systems like RoomRaccoon, Preno, and WuBook, along with channel managers and booking engines. Incert has 15 verified partners, including Oracle Hospitality and Mews, with some unique integrations like dailypoint™ and ASA Hotelsoftware.

Both platforms support key hotel systems, but MyStay’s broader integration network allows more flexibility for hotels using diverse technology stacks.

Edge: MyStay

Which Do Hoteliers Rate Higher: Incert or MyStay?

Incert has only 4 reviews, with no recent feedback, making it difficult to gauge current satisfaction. Meanwhile, MyStay’s 41 reviews, all within the last six months, yield an overall rating of 4.82/5, with a likelihood to recommend at 96%.

Hotels in North America and Europe particularly praise MyStay’s ease of use, automation, and support, making it the more trusted platform based on recent user feedback.

Edge: MyStay

How Much Do Incert and MyStay Cost?

Incert does not publicly disclose pricing details; it offers tailored solutions, likely requiring direct contact for a quote. MyStay charges a flat $400 monthly fee, with no implementation or setup fees, making it straightforward to budget.

Given the lack of transparent Incert pricing, budget-conscious hotels may prefer MyStay’s predictable monthly fee for planning purposes.

What Type of Hotel Should Use Incert?

• Hotels that operate multiple properties or chains needing centralized dashboards.
• Hotels focused on online voucher sales and marketing campaigns.
• Resorts or family-run establishments with a flexible, scalable system.
• Hotels that require tailored integrations with third-party systems.
• Hotels seeking modular solutions that grow with their business.

Not ideal if:

• You need a quick, out-of-the-box guest engagement platform.
• Your focus is solely on in-stay communication or contactless check-in.
• You prefer a platform with extensive international customer support.

What Type of Hotel Should Use MyStay?

• Boutique hotels, serviced apartments, and small chains focused on guest experience.
• Hotels prioritizing contactless check-in/out and automated communication.
• Properties interested in upselling and targeted marketing.
• Hotels in regions with broad international markets, including North America, Europe, and beyond.
• Hotels wanting a simple, fast-to-deploy system with many integrations.

Not ideal if:

• You require complex multi-property management or voucher systems.
• Your hotel doesn’t prioritize guest communication or contactless services.
• You prefer a platform with extensive offline enterprise integrations.

The Bottom Line for Hotels

Incert provides a comprehensive, scalable platform focused on multi-property management, online sales, and campaign flexibility. It’s suited for larger chains or resorts that want control over their online sales environment and marketing campaigns.

MyStay offers a straightforward, contactless-centric platform with strong guest communication, upselling, and integration options. It excels in delivering personalized guest experiences and maximizing revenue per guest, especially for boutique hotels and properties seeking quick deployment.

If your hotel needs a broad, customizable online sales solution, Incert is the better pick. But if your priority is seamless guest interaction, contactless service, and upselling, MyStay is the more suitable choice.

Our Verdict

Incert’s extensive integrations and multi-property features make it ideal for chains and resorts with complex sales strategies. Its focus on vouchers and marketing tools suits hotels aiming to increase ancillary revenue through online channels.

MyStay’s emphasis on guest communication, contactless solutions, and upselling positions it as the top choice for hotels prioritizing guest satisfaction and operational efficiency, especially in regions with high contactless adoption.

Given the more recent reviews, broader user feedback, and higher overall rating, MyStay emerges as the stronger option for most hotels today. It offers a balance of ease of use, comprehensive features, and proven support that can help your team deliver a better guest experience and increase revenue.