Infor EzRMS vs. proRMS by Qualpro:
Which Is Right for You?

The Decision

Choosing between Infor EzRMS and proRMS hinges on your hotel’s specific needs and operational scope. Infor EzRMS, with its extensive features and global presence, caters to larger, multi-property or chain hotels looking for detailed revenue management insights. Conversely, proRMS appeals to hotels valuing simplicity, ease of use, and targeted analytics, especially in Europe. Your decision should reflect your hotel’s size, complexity, and data management requirements. Are you seeking a deeply integrated system or a straightforward, user-friendly tool?

Both products aim to optimize revenue, but they diverge significantly in their approach and market focus. Infor EzRMS excels in large-scale operations that require complex integrations, detailed reporting, and advanced AI algorithms. proRMS, meanwhile, offers a leaner, more accessible solution with a focus on flexibility and readability. Do you prioritize depth and scalability or simplicity and adaptability?

Finally, consider the recency and volume of reviews—Infor’s limited recent feedback and low review count contrast sharply with proRMS’s recent, positive, and plentiful reviews. The strength of current user feedback for proRMS indicates a more reliable and tested experience today. Do you want to base your choice on more recent insights or long-term legacy?

Infor EzRMS vs proRMS: Which Should Your Hotel Choose?

If your hotel operates multiple properties, especially across regions, Infor EzRMS is the clear pick. Its 39 reviews and high overall rating of 4.46/5—plus recent zero reviews—show a mature platform with a broad global footprint, serving a variety of hotel types from luxury to branded chains. Its extensive set of over 20 shared features and 12 unique modules support complex revenue strategies, making it suited for large or chain hotels demanding detailed data analysis, automation, and integrations with numerous third-party systems.

In contrast, if your hotel is smaller, independent, or primarily city center properties, proRMS’s five-star rating and five out of five customer support score—based on recent reviews—make it an attractive choice. Its user-friendly design, affordability ($700/month), and focus on core functionalities like pricing optimization, group evaluation, and forecasts fit hotels looking for straightforward yet effective revenue management tools. If integration with many systems isn’t critical, proRMS offers a simpler, less overwhelming option.

In summary, for hotels needing a global, feature-rich platform with extensive integrations and multi-property management, Infor EzRMS is the recommended choice. For those seeking a modern, intuitive tool with excellent support at a lower price point, proRMS outperforms.

Is Infor EzRMS or proRMS Easier to Use?

Both products emphasize user experience, but they differ in their ease of adoption. Infor EzRMS scores 4.49/5 on ease of use, with reviews praising its user-friendliness and stable interface. However, some users note that its depth requires specific knowledge, and navigating its extensive features can be complex initially. Its onboarding process is rated at 4.27/5, which is solid but indicates some learning curve.

In contrast, proRMS boasts a perfect 5/5 ease of use rating, emphasizing its design by hoteliers for hoteliers. Its intuitive interface and dynamic report wizard make it straightforward for users to generate insights without extensive training. The smaller team size and collaborative development ensure a more accessible experience overall.

Edge: proRMS.

Which Has Better Features: Infor EzRMS or proRMS?

Infor EzRMS offers a broader set of features—20 shared plus 12 exclusive functionalities—including CRM, content management, mobile apps, and financial forecasting. Its unique features support complex workflows, multi-property management, and automation, adding significant depth to revenue strategies.

proRMS, while featuring fewer total functionalities, concentrates on core revenue management tools—pricing, forecasts, group valuation, and analytics—that are highly effective and easy to use. Its standout features such as the Dynamic Report Wizard and reasoned recommendations provide targeted value without overwhelming users.

Edge: Infor EzRMS.

Which Has Better Customer Support: Infor EzRMS or proRMS?

Infor receives a support rating of 4.04/5, with reviews highlighting responsiveness and effective issue resolution. Users appreciate their support team’s quick response time but note that support hours could be expanded. Some mention that system updates occasionally cause temporary issues, though support resolves these promptly.

proRMS scores a perfect 5/5 in customer support, with recent reviews emphasizing its quick, tailored responses and collaborative approach. The small, dedicated team based in Poland provides a highly responsive experience, often praised for their proactive problem-solving and ongoing guidance.

Edge: proRMS.

Which Has More Integrations: Infor EzRMS or proRMS?

Infor boasts 113 verified partner integrations, including key industry players like Oracle Hospitality, Profitroom, and Fairmas. Its extensive partner network enables seamless data flow across PMS, distribution, and revenue systems, supporting complex multi-property environments.

proRMS has only 4 verified partners, with integrations limited to key players like Rentlio, Lighthouse, Oracle, and Profitroom. While sufficient for smaller operations, the limited ecosystem may restrict scalability or deeper system connections.

Edge: Infor EzRMS.

Which Do Hoteliers Rate Higher: Infor EzRMS or proRMS?

Based on recent reviews, proRMS’s 5/5 rating is supported by a high NPS of 10/10, reflecting strong user satisfaction, especially among city center hotels in Europe. Its recent positive feedback emphasizes ease of use, support, and flexibility.

Infor’s overall rating of 4.46/5 with an 8.67/10 NPS score indicates good but slightly less enthusiastic feedback, with some users citing challenges in forecast accuracy and system complexity. Its review count (39) is higher but lacks recent reviews, diminishing confidence in current performance.

Edge: proRMS.

How Much Do Infor EzRMS and proRMS Cost?

Infor does not publish explicit pricing, but as a large enterprise solution, it typically involves custom quotes, implementation fees, and possibly higher ongoing costs. Its pricing structure caters to bigger hotels or chains with more complex needs.

proRMS is priced at a flat $700 per month, with no mention of implementation fees or tiered pricing. Its straightforward pricing appeals to smaller hotels and independent operators, offering transparency and affordability.

What Type of Hotel Should Use Infor EzRMS?

• Hotels that operate across multiple regions and need extensive integrations.
• Chains or groups managing diverse property types—luxury, branded, boutique.
• Properties seeking advanced AI-driven forecasts and automated controls.
• Hotels with dedicated revenue teams capable of managing complex systems.
• Larger hotels or portfolios requiring detailed, customizable reporting.

Not ideal if you prioritize simplicity, quick onboarding, or have limited IT support. Smaller or boutique hotels might find EzRMS overly complex and costly relative to their needs.

What Type of Hotel Should Use proRMS?

• Hotels that value ease of use and quick setup.
• Independent or boutique hotels looking for targeted revenue tools.
• Properties in Europe or city centers seeking reliable, supported solutions.
• Hotels with limited technical staff needing straightforward analytics.
• Teams that want a flexible, collaborative platform with strong user support.

Not ideal if your hotel needs extensive integrations, multi-property management, or highly customized workflows. Larger chains might find proRMS’s scope too narrow.

Infor EzRMS vs proRMS: The Bottom Line for Hotels

Core Difference: Infor EzRMS is a comprehensive, multi-feature system designed for large, complex hotel operations. It offers extensive integrations, AI-driven forecasts, and detailed reporting, making it suitable for global chains and multi-property portfolios.

When to choose Infor EzRMS: If your hotel needs advanced automation, multi-location management, and broad system connectivity, EzRMS’s depth and scalability are unmatched. Its support for complex workflows makes it ideal for larger organizations with dedicated revenue teams.

When to choose proRMS: If your hotel values simplicity, affordability, and fast implementation, proRMS is the better fit. Its user-friendly interface, excellent support, and targeted features serve small to medium-sized hotels excellently.

Definitively, if your hotel operates at scale and requires extensive data and system integration, Infor EzRMS is the stronger option. For hotels prioritizing ease of use, quick results, and dedicated support, proRMS is the optimal choice.