Infor EzRMS vs. Rate Wise:
Which Is Right for You?

The Decision

Choosing a revenue management system (RMS) is a pivotal decision that can impact your hotel's profitability, operational efficiency, and strategic growth. Infor EzRMS and Rate Wise aim to solve the same core problem: optimizing your hotel’s pricing strategy to maximize revenue and occupancy. While both tools automate and support revenue decisions, they diverge significantly in their approach, complexity, and market presence. Your decision hinges on your hotel’s size, segment focus, and willingness to adapt to a more robust or streamlined platform.

Infor EzRMS offers a comprehensive, feature-rich platform with a long-standing reputation and broad integration capabilities, but it requires more technical knowledge and has a steeper learning curve. Rate Wise, on the other hand, is praised for its ease of use, superior support, and simple integration, making it appealing for hotels seeking straightforward automation. Do you prioritize a broad feature set or user-friendly simplicity?

Is Infor EzRMS or Rate Wise Better for Hotels?

Both Infor EzRMS and Rate Wise target the core revenue management challenge of balancing demand, pricing, and inventory. Infor EzRMS, with its extensive feature set, is designed for hotels that need granular control, deep data analysis, and multi-property management. It excels at scenarios where detailed forecasting, customized reporting, and advanced automation are necessary, especially in complex or large hotel portfolios.

Rate Wise, meanwhile, is tailored for hotels that want quick, reliable rate management with minimal fuss. Its cloud-based setup and user-friendly interface make it ideal for properties that lack dedicated revenue managers or prefer a less complicated system. However, Rate Wise’s narrower feature scope may be limiting for those with complex revenue strategies or multi-property needs.

Your choice depends on whether you need a deeply customizable, feature-rich system (Infor EzRMS) or a more straightforward, easy-to-adopt solution (Rate Wise). Which problem do you want your RMS to solve first: complexity or simplicity?

Infor EzRMS vs Rate Wise: Which Should Your Hotel Choose?

If your hotel needs a highly detailed, customizable revenue management platform capable of managing multiple properties, Infor EzRMS is the better choice. Its 39 reviews, mostly recent, with a high overall rating (4.46/5) and a strong score for ease of use (4.49/5), underscore its suitability for larger or more sophisticated hotel groups. Its extensive feature set, such as real-time price optimization, automated room-type pricing, and enterprise guidelines, makes it ideal for hotels with dedicated revenue teams.

Conversely, if your hotel prioritizes ease of use, fast onboarding, and support, Rate Wise is the clear winner. Boasting a higher overall rating (4.67/5), better customer support (4.82/5), and more recent reviews (11 reviews in the last 6 months), Rate Wise appeals to smaller hotels or properties without specialized revenue teams. Its focus on automation and integration with PMS and channel managers streamlines daily operations with minimal complexity.

In summary, choose Infor EzRMS for extensive control, advanced analytics, and larger portfolios. Opt for Rate Wise if you seek simplicity, excellent support, and faster deployment.

Is Infor EzRMS or Rate Wise Easier to Use?

Ease of use is a crucial factor, especially if your team lacks dedicated revenue managers or training resources. Infor EzRMS has a favorable user rating of 4.49/5, with many users noting its generally intuitive interface and detailed reporting. However, some reviews mention that applying filters and extracting data can be complex, requiring specific knowledge and training, and that system updates sometimes cause disruptions.

Rate Wise scores even higher for usability, with a 4.73/5 rating and frequent praise for its straightforward interface and quick onboarding. Support from the Rate Wise team is also highlighted as a significant advantage, with reviews emphasizing their responsiveness and ability to help hotels adopt the system rapidly. Support and onboarding are rated at 4.91/5, compared to 4.27/5 for Infor.

Edge: Rate Wise.

Which Has Better Features: Infor EzRMS or Rate Wise?

Infor EzRMS offers a broad array of 22 features unique to its platform, including contact management, task management, client communication portals, content management, seating management, guided workflows, mobile app, open pricing, automated room-type pricing, real-time price optimization, and custom reports. These features support complex revenue strategies, multi-property management, and detailed operational control.

Rate Wise has only 2 unique features: pickup analysis and direct PMS integration, but it covers core revenue management essentials effectively. Its simplicity appeals to hotels that need automated rate updates and basic competitive insights without the overhead of managing numerous advanced tools.

Based on features, Infor EzRMS clearly leads for hotels that require detailed control and automation across multiple properties. Edge: Infor EzRMS.

Which Has Better Customer Support: Infor EzRMS or Rate Wise?

Support quality can make or break your experience with an RMS. Infor EzRMS's support scores 4.04/5, with reviews praising their responsiveness and helpfulness, though some note support could be more dedicated or faster for urgent issues. Given its larger user base, support may sometimes feel less personalized.

Rate Wise's customer support is rated at an impressive 4.82/5, with reviews emphasizing the team's availability, responsiveness, and proactive assistance. Many users cite their support as a key reason for choosing Rate Wise, especially for quick onboarding and ongoing assistance.

Edge: Rate Wise.

Which Has More Integrations: Infor EzRMS or Rate Wise?

Integration breadth is critical for streamlining your workflows. Infor EzRMS boasts 113 verified partners, including major PMS, CRS, and channel management providers like SiteMinder, Oracle Hospitality, and D-Edge. This extensive network supports complex, multi-system setups, making EzRMS suitable for large hotel groups with varied tech stacks.

Rate Wise has only 11 verified integrations, with key partners like PMS providers and some distribution channels. Shared integrations include familiar platforms like SiteMinder and Oracle Hospitality, but the smaller partner network may limit flexibility for some hotels.

Edge: Infor EzRMS.

Which Do Hoteliers Rate Higher: Infor EzRMS or Rate Wise?

Recent reviews reveal Rate Wise's higher overall ratings (4.67/5) and a stronger likelihood to recommend (96%) compared to Infor EzRMS (4.46/5 and 86%). Rate Wise’s reviews from hotels of all sizes, especially resorts and boutique hotels, highlight its simplicity and support.

Infor EzRMS, despite its extensive capabilities, receives mixed reviews on ease of use, with some users citing a learning curve and system complexity. Hoteliers in larger or more complex portfolios tend to rate Infor higher for its control, but overall satisfaction is slightly lower.

Edge: Rate Wise.

How Much Do Infor EzRMS and Rate Wise Cost?

Pricing details for both products are not publicly disclosed. Infor EzRMS typically involves an implementation fee and customized quotes based on hotel size and requirements, indicative of its enterprise focus. Rate Wise offers a straightforward, subscription-based model without listed prices, often appealing for smaller hotels seeking predictable costs.

Your actual costs will depend on your hotel’s size, feature needs, and whether you opt for additional consultancy or support services.

What Type of Hotel Should Use Infor EzRMS?

• Hotels with large portfolios or multiple properties requiring centralized control.
• Hotels with dedicated revenue teams and analysts who can leverage sophisticated features.
• Properties aiming for granular control over rate settings, forecasting, and automation.
• Chains seeking extensive integration options and customizable workflows.

Not ideal if:

• Your hotel is small or lacks a dedicated revenue manager.
• You need quick deployment with minimal training.
• Your operational focus is on simplicity rather than detailed control.

What Type of Hotel Should Use Rate Wise?

• Small to medium-sized hotels or boutique properties seeking simple revenue automation.
• Hotels without dedicated revenue management teams, wanting an easy-to-use platform.
• Properties valuing excellent support and quick onboarding.
• Hotels that prefer integration with existing PMS and channel managers without extensive customization.

Not ideal if:

• Your hotel has complex multi-property revenue strategies.
• You require advanced analytics, detailed forecasting, or custom reporting.
• Your focus is on managing large portfolios with detailed controls.

Infor EzRMS vs Rate Wise: The Bottom Line for Hotels

Infor EzRMS offers a comprehensive, feature-rich solution ideal for larger hotels or hotel groups with complex revenue strategies. Its extensive integrations and advanced automation make it suitable for properties that need granular control and detailed analytics, but it demands a higher level of expertise and investment.

Rate Wise excels in simplicity, support, and quick deployment, making it perfect for smaller hotels, boutique properties, or those new to revenue management. Its higher customer satisfaction ratings and more recent reviews demonstrate its effectiveness for properties prioritizing ease and reliable support.

For hotels seeking depth, control, and extensive integrations, Infor EzRMS is the clear choice. Conversely, if your priority is user-friendliness, support, and straightforward automation, Rate Wise is the better fit. Your decision should align with your hotel’s size, complexity, and resource availability.