Infor EzRMS vs. SPOTPILOT:
Which Is Right for You?

The Decision

Choosing between Infor EzRMS and SPOTPILOT hinges on your hotel's specific revenue management needs. Both systems aim to optimize your pricing and boost profitability, but they diverge significantly in capabilities, user experience, and market presence. Infor EzRMS, with its longstanding reputation and extensive integrations, caters more to larger, multi-property brands, whereas SPOTPILOT offers a focused, flexible SaaS solution ideal for smaller or independent hotels. Which aligns better with your operational scale and strategic priorities?

Infor EzRMS has been a leading revenue management system since 1999, boasting a broad feature set and global reach. Meanwhile, SPOTPILOT, founded in 2013, has gained rapid popularity among boutique hotels and small chains, emphasizing automation and ease of integration. As your hotel considers its next revenue tool, which system offers the best fit for your size, segment, and technological ecosystem?

Is Infor EzRMS or SPOTPILOT Better for Hotels?

Both Infor EzRMS and SPOTPILOT address the core challenge of maximizing hotel revenue through optimized pricing and demand forecasting. Infor EzRMS excels in deep data analysis, detailed reporting, and supporting complex multi-property portfolios, but it can be more expensive and complex to implement. Conversely, SPOTPILOT is praised for its straightforward SaaS setup, automation features, and rapid deployment, making it more accessible for smaller hotels or those seeking quick results.

Infor EzRMS’s advanced AI and extensive integrations make it a robust tool for large chains or hotels with complex operations. SPOTPILOT’s user-friendly interface and automation are better suited to independent hotels and boutique properties that value agility and simplicity. Do you need a comprehensive solution for a large portfolio, or a nimble tool that gets the job done efficiently?

Infor EzRMS vs SPOTPILOT: Which Should Your Hotel Choose?

If your hotel operates across multiple locations, requires deep data analysis, and already benefits from a strong tech infrastructure, Infor EzRMS is the clear choice. Its extensive feature set, including contact management, task management, and enterprise guidelines, supports complex revenue strategies for large hotels. However, the system’s higher cost and steeper learning curve may be barriers for smaller teams.

On the other hand, if your hotel is a boutique, independent, or has limited IT resources, SPOTPILOT should be your pick. It offers a streamlined, cloud-based experience with automated yield management, integration with PMS and CRS, and a dashboard designed for fast decision-making. When simplicity, quick implementation, and automation are priorities, SPOTPILOT outperforms EzRMS.

Is Infor EzRMS or SPOTPILOT Easier to Use?

Ease of use is critical in revenue management, and SPOTPILOT scores higher with an average 4.84/5 rating compared to EzRMS’s 4.49/5. SPOTPILOT’s interface is designed for quick onboarding, with a mobile app that, despite some bugs, offers real-time alerts and flexible dashboards. It’s often praised for reducing manual effort, saving up to three hours daily.

Infor EzRMS offers a more traditional, data-heavy interface, which some users find intuitive once familiar but can be overwhelming initially. Its onboarding process is well-structured but may require more time and training to reach proficiency. Edge: SPOTPILOT.

Which Has Better Features: Infor EzRMS or SPOTPILOT?

Infor EzRMS delivers 23 shared features, with an additional nine exclusive to it, including client communication portals, content management, seating management, and enterprise guidelines. These are especially valuable for large, complex hotels needing detailed control over operations.

SPOTPILOT offers a more targeted feature set, including six unique features like multi-property management, scenario analysis, and five-year forecasting, alongside 23 shared features. Its real strength lies in automation, data integration, and an open API, supporting swift strategic adjustments.

For a hotel prioritizing in-depth operational controls, Infor’s richer features are advantageous. For those valuing automation and quick insights, SPOTPILOT’s streamlined features are preferable. Edge: Infor EzRMS.

Which Has Better Customer Support: Infor EzRMS or SPOTPILOT?

SPOTPILOT’s customer support impresses with a 4.74/5 rating, and users frequently commend its responsiveness and proactive engagement. Review quotes mention a highly patient support team and quick problem resolution, although some report delays with bug fixes.

Infor’s support is rated somewhat lower at 4.04/5, with users appreciating responsiveness but noting occasional delays and issues following updates. Reviews often highlight the need for improved stability and dedicated support for complex integrations. Edge: SPOTPILOT.

Which Has More Integrations: Infor EzRMS or SPOTPILOT?

Infor EzRMS boasts over 113 verified partners, including industry giants such as SiteMinder, Amadeus, and Booking.com, facilitating extensive connectivity across various hotel systems. Its integrations span PMS, CRS, channel managers, and more, supporting large, multi-system environments.

SPOTPILOT has 12 verified partners, including major PMS and channel managers like Mews, HotSoft, and Vertical Booking. While fewer in number, its open API allows for custom integrations tailored to smaller or more agile hotel setups.

If your hotel relies on multiple systems and complex workflows, Infor’s broad integration network is an asset. For flexible, tailored connections, SPOTPILOT’s open API offers a quick, manageable solution. Edge: Infor EzRMS.

Which Do Hoteliers Rate Higher: Infor EzRMS or SPOTPILOT?

SPOTPILOT has a higher overall rating at 4.91/5, with recent reviews from small and boutique hotels praising its automation and ease of use. Its likelihood to recommend score is 98%, reflecting high customer satisfaction.

Infor’s rating is slightly lower at 4.46/5, with larger hotels appreciating its comprehensive features but noting some challenges with complexity and support. Recent reviews show less activity, but those that exist are generally positive.

For a hotel seeking a highly recommended, user-friendly tool, SPOTPILOT leads. Edge: SPOTPILOT.

How Much Do Infor EzRMS and SPOTPILOT Cost?

Pricing for Infor EzRMS is not publicly disclosed; it typically involves a custom quote based on hotel size, portfolio, and features. Implementation and modules can be costly, often making it a significant investment.

SPOTPILOT’s pricing is also not publicly listed, but it operates on a SaaS model without implementation fees or tiered pricing, emphasizing affordability for smaller hotels. Both systems lack a free trial, making direct comparison difficult but indicating tailored quotes.

Your hotel’s budget and expected ROI should guide your choice here, with EzRMS suited for larger budgets and SPOTPILOT for cost-conscious properties.

What Type of Hotel Should Use Infor EzRMS?

Hotels that should consider Infor EzRMS include:

• Large chains or hotel groups managing multiple properties
• Hotels with complex operational needs, such as conference centers or resorts
• Brands requiring extensive integration with PMS, CRS, and distribution channels
• Properties aiming for detailed control over strategies like seating, content management, and enterprise policies

Not ideal if:

• Your hotel is independently operated or small in size
• You need a quick, simple setup
• Your budget is limited

If your hotel needs a robust, scalable revenue system with extensive operational features, EzRMS is a match.

What Type of Hotel Should Use SPOTPILOT?

Hotels that should consider SPOTPILOT include:

• Boutique hotels and independent properties
• Hotels seeking quick deployment and automation
• Properties with limited IT resources or less complex operational needs
• Hotels focused on automation, real-time alerts, and ease of integration

Not ideal if:

• Your hotel relies on highly customized, complex workflows
• You require extensive operational features beyond yield management
• Your property operates in markets where support or features are limited

For hotels prioritizing ease, automation, and agility in revenue management, SPOTPILOT is the better fit.

SPOTPILOT vs Infor EzRMS: The Bottom Line for Hotels

Infor EzRMS offers a deep, feature-rich platform designed for large, complex hotel operations that need detailed control over their revenue strategies. Its extensive integrations and proven track record make it a reliable choice for international chains.

SPOTPILOT provides a highly rated, easy-to-use SaaS solution focused on automation, quick deployment, and cost-efficiency. It’s best suited for boutique hotels, independents, and properties that value agility and real-time decision-making.

Choose EzRMS if your hotel requires a comprehensive, scalable system with in-depth operational features. Opt for SPOTPILOT if you seek a flexible, automated revenue tool that simplifies your revenue management workflow. Ultimately, your decision should reflect your hotel’s size, complexity, and strategic focus.