Infor HMS vs. innRoad:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is critical for your hotel’s operational efficiency and guest experience. Infor HMS offers a robust, cloud-based solution tailored for larger or more complex hotels, while innRoad provides a simpler, more accessible platform favored by small to mid-sized properties. Both systems aim to streamline management tasks, but their strengths and limitations vary significantly—so which one aligns better with your hotel’s needs?

This guide will compare Infor HMS and innRoad across key areas to help you make a confident decision.

Is Infor HMS or innRoad Better for Hotels?

Both Infor HMS and innRoad address core hotel management challenges: reservations, guest profiles, and operational coordination. Infor HMS excels with its extensive customization, cloud security, and integration options, making it ideal for hotels needing a tailored, scalable system. innRoad, by contrast, simplifies reservation management and increases bookings through its user-friendly interface and OTA integrations.

However, Infor HMS has fewer recent reviews—none in the last six months—limiting current support insights, and its overall rating (4.04/5) is lower than innRoad’s (4.7/5). innRoad’s more frequent updates and higher user satisfaction (89% likelihood to recommend) suggest it’s the more reliable choice today. Are you looking for a system that’s more adaptable or easier to use?

innRoad vs Infor HMS: Which Should Your Hotel Choose?

If your hotel is a small to mid-sized property, prioritizing ease of use, rapid onboarding, and direct revenue growth, innRoad is the better fit. Its 238 reviews—more than five times Infor’s—provide recent insights showing strong customer satisfaction, especially among budget and boutique hotels.

Conversely, if your hotel requires extensive customization, multi-lingual support, or on-premise deployment, Infor HMS suits larger operations with complex workflows. Given its limited recent reviews and a lower overall rating, Infor seems more appropriate for hotels with dedicated tech teams and specific integration needs. Which profile best describes your hotel’s scale and tech maturity?

Is Infor HMS or innRoad Easier to Use?

innRoad’s UI and onboarding experience are highly rated at 4.28/5 and 4.49/5, respectively, reflecting a straightforward setup and intuitive daily use. Multiple reviews emphasize how staff find innRoad’s interface “easy to navigate,” and its tape chart especially praised for visual clarity and drag-and-drop functionality.

Infor HMS scores 3.64/5 for onboarding and 3.88/5 for ease of use, with some users describing its interface as “not pretty” or less intuitive. Frequent server issues and bug reports also impact user confidence. Edge: innRoad.

Which Has Better Features: Infor HMS or innRoad?

innRoad offers a significantly broader suite of features—39 unique features compared to Infor’s 3 exclusive offerings—covering channel management, booking engines, revenue tools, and mobile check-in. InnRoad’s features like online check-in, guest messaging, and task management enhance operational flexibility.

Infor HMS’s exclusive features focus on guest profiles, multi-lingual support, and on-premise deployment, which are less comprehensive. If advanced features like integrated CRS or gift vouchers are vital, innRoad leads. For simple, tailored guest profiles, Infor might suffice. Edge: innRoad.

Which Has Better Customer Support: Infor HMS or innRoad?

Both products are praised for support, but innRoad’s 4.54/5 rating surpasses Infor’s 4.04/5, with many reviews highlighting their “helpful,” “reliable,” and “24/7 support” teams. InnRoad customers frequently mention fast resolutions and dedicated support advisors.

Infor’s support is described as “prompt and professional,” but some users report delays during system glitches and bugs. Given the larger review base with recent feedback, innRoad’s support remains more consistent. Edge: innRoad.

Which Has More Integrations: Infor HMS or innRoad?

Infor HMS boasts 113 verified partners, including major brands like Oracle and Trevo, while innRoad has 34 partners, with 12 shared with Infor. innRoad’s integrations cover OTAs, payment gateways, and channel managers, supporting streamlined operations.

However, Infor’s broader partner ecosystem enables deeper system customization for large hotels. If extensive integration options are a priority, Infor leads. For ease and quick setup, innRoad’s more curated list is sufficient. Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or innRoad?

innRoad’s overall rating of 4.7/5 is significantly higher than Infor’s 4.04/5, based on 238 reviews versus 46. innRoad’s recent reviews emphasize ease of use, revenue growth, and support, especially for small and boutique hotels.

Infor’s reviews are fewer and more mixed, with some praising customization but others citing system bugs and support delays. For current, high satisfaction ratings, innRoad holds the edge.

Edge: innRoad.

How Much Do Infor HMS and innRoad Cost?

Infor’s pricing is not publicly listed, which suggests it may be tailored or higher-end. innRoad’s flat rate of $300 per month provides transparency and an accessible pricing model for small hotels or chains.

If budget transparency and affordability are priorities, innRoad’s predictable monthly fee makes it easier to plan expenses. Without concrete Infor pricing data, innRoad’s model is clearer. Edge: innRoad.

What Type of Hotel Should Use Infor HMS?

• Hotels needing extensive customization and multi-lingual support.
• Large, complex properties with multiple brands or on-premise security needs.
• Hotels requiring deep integration with operational systems like revenue or work order management.
• Properties that value scalability and automation in revenue management and reporting.

Not ideal if you prefer quick setup with minimal tech support or operate a small property with straightforward needs.

What Type of Hotel Should Use innRoad?

• Small to mid-sized hotels seeking quick implementation and ease of use.
• Properties aiming for a significant boost in direct bookings, with features like a high-converting booking engine.
• Hotels prioritizing 24/7 live customer support and minimal system glitches.
• Properties that want mobile-ready solutions and real-time updates without extensive customization.

Not ideal if your hotel needs on-premise deployment or complex multi-language support for international markets.

innRoad vs Infor HMS: The Bottom Line for Hotels

At its core, Infor HMS is a scalable, customizable system aimed at larger hotels with complex needs. Its strengths lie in its deep integration options, multi-lingual capabilities, and extensive automation, but recent reviews highlight support and usability challenges.

innRoad emerges as the superior choice for most hoteliers today, especially small to mid-sized properties seeking a user-friendly, highly rated system that improves revenue and simplifies operations. Its frequent updates, positive reviews, and transparent pricing make it a compelling pick.

Choose Infor HMS if your hotel requires a tailored, enterprise-level PMS with extensive integration. Opt for innRoad if you want a reliable, easy-to-use system that drives bookings and enhances operational efficiency without complexity.