Infor HMS vs. Noovy PMS:
Which Is Right for You?

The Decision

Choosing between Infor HMS and Noovy PMS largely depends on your hotel's size, operational complexity, and specific needs. Both systems aim to streamline hotel management, but they differ significantly in features, user experience, and market focus. Your team needs a PMS that fits your operational style and growth plans. So, which of these two solutions aligns best with your hotel’s objectives?

Is Infor HMS or Noovy PMS Better for Hotels?

Both Infor HMS and Noovy PMS are property management systems designed to improve daily operations, guest experience, and revenue management. Infor HMS offers a traditional, highly customizable platform with extensive integrations and a focus on larger or more complex hotels, especially in Europe and North America. Conversely, Noovy PMS is a modern, all-in-one, cloud-based system with a focus on independent hotels and smaller properties, emphasizing ease of use and automation. Do you need a deeply customizable system or a straightforward, integrated platform?

Infor HMS’s broader feature set shines in complex environments where detailed customization and robust operational tools are essential. It excels in automating revenue management, reporting, and work order processes, making it suitable for hotels with diverse operational needs. Noovy PMS simplifies operations through automation and integration, offering a user-friendly interface that reduces training time and operational errors. Are you leaning toward a flexible, feature-rich platform or a simple, cost-effective solution?

Infor HMS vs Noovy PMS: Which Should Your Hotel Choose?

If your hotel requires a highly adaptable system with extensive integration options, particularly for larger or branded hotels, Infor HMS is the better choice. Its deep customization, advanced reporting, and scalability make it ideal if your team manages complex workflows or plans expansion.

On the other hand, if your hotel is an independent property seeking a straightforward, affordable solution that consolidates PMS, channel management, and booking engine, Noovy PMS is more suitable. Its focus on ease of use, automation, and cost-efficiency appeals to small to mid-sized hotels aiming to improve efficiency without extensive training or complexity.

In summary, choose Infor HMS if you prioritize customization and operational depth, and Noovy PMS if you value simplicity, affordability, and quick onboarding.

Is Infor HMS or Noovy PMS Easier to Use?

Based on recent reviews and ratings, Noovy PMS clearly outperforms Infor HMS in ease of use. Noovy’s user-friendly interface receives a 4.84/5 rating, with users praising its straightforward design, quick onboarding, and reliable support, leading to high staff adoption. Conversely, Infor HMS scores 3.88/5 on ease of use, with some users mentioning its somewhat dated interface and a learning curve associated with its customization options.

Additionally, recent reviews indicate noovy’s platform is more intuitive, requiring less staff training and minimizing operational errors. Edge: Noovy PMS.

Which Has Better Features: Infor HMS or Noovy PMS?

Infor HMS offers 20 unique features, including guest profiles and on-premise deployment, catering to complex, large-scale operations. Its strengths lie in detailed customization, customizable reports, and integration with operational systems like revenue management and work orders.

Noovy PMS boasts a richer feature set with 30 unique functionalities, such as integrated CRS, booking engine, digital registration, guest messaging, automated payment requests, real-time reporting, and mobile housekeeping. Its comprehensive all-in-one approach simplifies management for smaller hotels without sacrificing key automation tools.

Overall, Noovy’s broader feature count and integrated tools give it the edge for small and mid-sized hotels seeking simplicity and automation. Edge: Noovy PMS.

Which Has Better Customer Support: Infor HMS or Noovy PMS?

Customer support ratings favor Noovy PMS, with a 4.89/5 score based on recent reviews, compared to Infor’s 4.04/5. Its users consistently commend support for friendliness, responsiveness, and quick issue resolution. Many reviews note that Noovy’s support team is available 24/7, often resolving issues within hours, which is critical for small hotels needing prompt assistance.

Infor HMS’s support is rated at 4.04/5, with some reviews mentioning delays or issues during system updates and bugs that take time to fix. While support is generally responsive, the recent absence of reviews suggests less current feedback.

Edge: Noovy PMS.

Which Has More Integrations: Infor HMS or Noovy PMS?

Infor HMS stands out with 113 verified partner integrations, including major companies like SiteMinder, Revinate, and RateGain. These extensive integrations support large hotel chains and properties with complex operational ecosystems. However, some integrations are more tailored to enterprise needs.

Noovy PMS has 40 verified partners, including key OTAs such as Booking.com, Expedia, and Shiji Group. Its integration suite is robust for smaller hotels, providing direct connectivity to OTAs, revenue tools, and payment providers. It covers all essential channels and revenue management functions for independent hotels.

For hotels seeking a broad, enterprise-level integration network, Infor’s platform is superior. But for most independent properties or small chains, Noovy’s integration scope is sufficient. Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or Noovy PMS?

Recent reviews reveal Noovy PMS’s higher satisfaction levels, with a 5/5 overall rating and a 9.89/5 NPS score, indicating strong user loyalty. Hoteliers across various segments, especially boutique and city center hotels, express high satisfaction with its ease of use and support.

Infor HMS scores an overall 4.04/5, with less recent reviews and a lower NPS of 7.15/5, reflecting more mixed feedback and less enthusiasm. Its ratings are driven by large hotel chains and complex environments, but smaller hotels find its interface less intuitive.

Overall, Noovy PMS enjoys higher hotel ratings, especially among independent and boutique hotels. Edge: Noovy PMS.

How Much Do Infor HMS and Noovy PMS Cost?

Infor HMS does not publicly list its pricing, suggesting a custom quote approach tailored to large or complex hotel properties. This often makes it more expensive and less transparent for smaller hotels.

Noovy PMS offers a clear, transparent rate of €5 per room per month, with no implementation fees or hidden costs. This straightforward pricing appeals strongly to independent hotels and small chains seeking predictable expenses.

If cost transparency and affordability matter most, Noovy PMS provides a decisive advantage. Edge: Noovy PMS.

What Type of Hotel Should Use Infor HMS?

• Hotels that require extensive customization, such as large upscale or branded properties.
• Chains with multiple properties needing centralized control and reporting.
• Hotels with complex operational workflows, including revenue management, work orders, and detailed guest profiling.
• Properties that prioritize integration with enterprise systems like accounting or distribution platforms.
• Hotels that plan to scale and expand, requiring a flexible, scalable PMS.

Not ideal if you are a small independent hotel seeking simplicity or a quick setup.

Not ideal if…

• You need a low-cost, easy-to-learn system.
• Your hotel has minimal operational complexity.
• You prefer a cloud-native, user-friendly interface without extensive customization.

Edge: Infor HMS.

What Type of Hotel Should Use Noovy PMS?

• Independent hotels, boutique properties, or small chains focusing on simplicity and automation.
• Hotels wanting an all-in-one system, combining PMS, channel management, and booking engine.
• Properties seeking affordable, transparent pricing with quick onboarding.
• Hotels that value real-time reporting, mobile housekeeping, and guest communication tools.
• Owners who want to reduce operational errors and improve guest experiences with automation.

Not ideal if you operate a large hotel chain or require extensive customization.

Not ideal if…

• You need highly tailored operational workflows.
• Your hotel’s revenue management is highly complex.
• You prefer a system with deep enterprise integrations or extensive branding options.

Edge: Noovy PMS.

The Bottom Line for Hotels

The core difference between Infor HMS and Noovy PMS lies in their target markets and feature depth. Infor offers a highly customizable, enterprise-grade platform suited for large or complex hotel groups, while Noovy provides a user-friendly, all-in-one solution tailored for independent hotels and small chains.

Choose Infor HMS if you need extensive customization, integration, and scalability, especially for larger operations. Opt for Noovy if your focus is on ease of use, automation, affordability, and rapid onboarding with sufficient features for small to mid-sized hotels.

In conclusion, your decision should reflect your hotel’s operational size, complexity, and growth ambitions. For most independent hotels looking for a straightforward, support-driven platform, Noovy PMS is the clear winner. Larger or chain hotels with complex needs should consider Infor HMS for its customization and scalability.

Note: This analysis is based on the latest reviews and feature data for Infor HMS and Noovy PMS, reflecting their current market standings.