Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Infor HMS vs. RoomRaccoon PMS:
Which Is Right for You?
TLDR
We analyzed 256 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Infor shines when it comes to ease of use , with exclusive features like On premise.
RoomRaccoon shines in ease of use and customer support — especially for independent properties (4.1/5) , with exclusive features like Integrated Payment Terminal & Card Reader and Transactional Emails (booking, folios, etc).
How Does Infor HMS Compare to RoomRaccoon PMS?
Side-by-side ratings based on 256 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | Contact sales | From $1,000/mo |
| Verified Reviews | 47 | 209 |
What Are the Pros and Cons of Infor HMS vs RoomRaccoon PMS?
After analyzing 256 verified reviews, Infor users most value its ease of use, reporting, integration, while RoomRaccoon users highlight user interface and experience, all-in-one system, automated emails and documents. Click any theme to see what reviewers say.
|
|
|
|---|---|
| Pros | |
|
+
Ease of Use
▾
|
+
User Interface and Experience
▾
|
|
+
Reporting
▾
|
+
All-in-one System
▾
|
|
+
Integration
▾
|
+
Automated Emails and Documents
▾
|
|
+
Housekeeping Module
▾
|
|
| Cons | |
|
−
Support
▾
|
−
Service and Support
▾
|
|
−
Ease of Use
▾
|
−
Integration Limitations
▾
|
|
−
Updating Issues
▾
|
−
System Bugs and Stability Issues
▾
|
Infor vs RoomRaccoon: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
|
|---|---|---|
| Small (10-24 rooms) ▾ | #44 8 reviews | #10 90 reviews |
| Mid-Size (25-74 rooms) ▾ | #25 24 reviews | #17 27 reviews |
| Large (75-199 rooms) ▾ | #19 9 reviews | #14 7 reviews |
| X-Large (200+ rooms) | #24 2 reviews | #19 0 reviews |
By Property Type
| Segment |
|
|
|---|---|---|
| Boutique ▾ | #28 24 reviews | #9 100 reviews |
| Luxury ▾ | #23 26 reviews | #9 64 reviews |
| Branded / Chain ▾ | #29 8 reviews | #14 29 reviews |
| Extended Stay ▾ | #31 6 reviews | #7 28 reviews |
By Region
| Segment |
|
|
|---|---|---|
| North America ▾ | #22 20 reviews | #24 7 reviews |
| Europe ▾ | #24 17 reviews | #5 123 reviews |
| Asia Pacific | #28 1 reviews | #31 4 reviews |
| Middle East | — | #31 1 reviews |
The Decision
Choosing a property management system (PMS) is critical for your hotel's operations, guest experience, and revenue. Both Infor HMS and RoomRaccoon aim to streamline your workflows, but they serve different hotel types and operational needs. Infor HMS, with its extensive enterprise features and global reach, is tailored for larger or more complex properties. RoomRaccoon, built primarily for independent hotels and small operators, centers on simplicity and automation. How do these differences influence your decision?
Is Infor HMS or RoomRaccoon Better for Hotels?
Infor HMS and RoomRaccoon both solve core hospitality management problems like reservations, guest communication, and revenue tracking. Infor HMS excels with its deep customization, extensive integrations, and scalability, making it suitable for larger or multi-property groups. RoomRaccoon simplifies these tasks through an all-in-one platform designed for ease of use, fast onboarding, and automation, especially for smaller hotels or independents. Do you need a flexible enterprise solution or a straightforward, efficient system?
While Infor HMS offers advanced features like customizable reports and extensive third-party integrations, RoomRaccoon’s strength lies in its intuitive interface and automation tools that reduce manual work. Both platforms aim to improve operational efficiency, but Infor’s complexity can require a steeper learning curve, whereas RoomRaccoon prioritizes user-friendliness. Are you seeking a system that scales with growth or one that gets the job done quickly with minimal fuss?
Infor HMS vs RoomRaccoon: Which Should Your Hotel Choose?
If your hotel needs a robust, customizable platform capable of managing multiple properties, complex workflows, and extensive integrations, go with Infor HMS. Its advanced reporting, on-premise options, and global presence make it suitable for larger, branded, or luxury hotels aiming for enterprise-level control.
If your hotel is a small or independent operation prioritizing ease of use, fast onboarding, and automated management, RoomRaccoon is the better choice. Its all-in-one system, with integrated booking engine, channel manager, and automation features, helps smaller teams grow revenue and streamline daily tasks without complexity.
For hotels seeking scalability, Infor HMS’s tailored solutions and broad regional reach make it ideal. Conversely, if rapid deployment, simplicity, and automation are critical, RoomRaccoon will serve your needs more effectively.
Is Infor HMS or RoomRaccoon Easier to Use?
RoomRaccoon outshines Infor HMS on ease of use, with a review-based score of 4.74/5 versus Infor’s 3.88/5. Hoteliers find RoomRaccoon’s interface modern, straightforward, and quick to learn, with many reviews praising its intuitive design and minimal training requirements.
Infor HMS’s interface, while functional and customizable, is often described as less visually appealing and more complex, which can slow staff adoption. Onboarding for Infor tends to be more involved, and some users report a steeper learning curve due to its extensive feature set.
Support responsiveness is generally rated higher for RoomRaccoon, and its user interface is often highlighted as a key factor in rapid staff adoption. Edge: RoomRaccoon.
Which Has Better Features: Infor HMS or RoomRaccoon?
RoomRaccoon offers a broader set of features—33 unique features compared to Infor’s 2—focusing on automation, guest engagement, and ease of reservation management. Its standout features include a built-in channel manager, booking engine, guest communication tools, yield management, and integrated POS.
Infor HMS provides 18 shared features with RoomRaccoon, plus two exclusive ones: online 24/7 support and on-premise deployment. Its unique capabilities include customizable reports, dataspy features, and advanced revenue management, but it lacks the extensive automation seen in RoomRaccoon.
If feature richness and automation are your priorities, especially for small to medium hotels, RoomRaccoon is the better choice. Edge: RoomRaccoon.
Which Has Better Customer Support: Infor HMS or RoomRaccoon?
Infor HMS’s support scores 4.04/5, with reviews often mentioning prompt professional assistance. Users appreciate the responsiveness, especially during onboarding, but some report delays or bugs during system updates that impact operations.
RoomRaccoon scores higher at 4.53/5, with many reviews highlighting friendly, fast, and effective support, particularly during critical periods. Hotelers frequently mention that support teams are eager to implement feedback and resolve issues quickly, though some still note occasional delays.
Given the more recent reviews and higher ratings, RoomRaccoon’s support is more consistently praised. Edge: RoomRaccoon.
Which Has More Integrations: Infor HMS or RoomRaccoon?
Infor HMS boasts 113 verified partners, including major brands like SiteMinder, Revinate, and RateGain, with 25 shared partners with RoomRaccoon. Its integration set is extensive, especially suited for larger properties needing complex system connectivity.
RoomRaccoon has 88 verified partners, including key integrations like TrustYou, IVvy, and Upsellguru. It offers seamless connection to OTAs, payment systems, and property systems, with many integrations designed for smaller hotels.
For broader, enterprise-level integrations, Infor leads. But for flexible, hotel-specific integrations, RoomRaccoon’s platform is sufficiently versatile. Edge: Infor HMS.
Which Do Hoteliers Rate Higher: Infor HMS or RoomRaccoon?
RoomRaccoon’s overall rating of 4.88/5, with 169 reviews, indicates higher user satisfaction than Infor’s 4.04/5 from 46 reviews. Recent reviews for RoomRaccoon describe it as “extremely intuitive,” “saving us hours daily,” and “helping us grow RevPAR by 60%,” reflecting strong current user sentiment.
Infor’s ratings are lower and more mixed, with some praising its customization but others frustrated by bugs, server downtimes, and less engaging UI. Larger hotels and boutique properties tend to prefer Infor’s extensive features, but smaller operators favor RoomRaccoon’s simplicity.
Given the volume and recency, RoomRaccoon’s higher ratings make it the more trusted choice among hoteliers today. Edge: RoomRaccoon.
How Much Do Infor HMS and RoomRaccoon Cost?
Infor HMS does not publicly list its pricing, often providing custom quotes based on hotel size and needs, which can be expensive for smaller hotels. It typically targets larger or multi-property operators with higher budgets.
RoomRaccoon charges a flat fee of $1,000 per month, with no additional setup or hidden fees, making it transparent and affordable for small hotels and independents. Its pricing structure is designed to be accessible without sacrificing core functionality.
If budget and transparency are priorities, RoomRaccoon offers an easier path with predictable costs. Edge: RoomRaccoon.
What Type of Hotel Should Use Infor HMS?
Hotels that should consider Infor HMS include:
- Large or multi-property groups needing centralized control
- Hotels with complex workflows and extensive integration requirements
- Brands seeking enterprise-grade customization and scalability
- Properties with IT teams capable of managing a more complex system
Not ideal if your hotel is small, independent, or prioritizes ease of use and quick setup. Infor’s extensive features may be overwhelming for smaller teams seeking straightforward management.
What Type of Hotel Should Use RoomRaccoon?
Hotels that will benefit from RoomRaccoon include:
- Small and independent hotels seeking simplicity and automation
- Properties aiming for quick onboarding and minimal staff training
- Hotels focusing on increasing direct bookings and ancillary revenue
- Teams that want an all-in-one platform without managing multiple solutions
Not ideal if your hotel needs advanced enterprise features, extensive customization, or multi-property management at a large scale. Its strength is in supporting smaller, growth-oriented operations.
The Bottom Line for Hotels
Infor HMS is a comprehensive, enterprise-level PMS suited for larger hotels and chains that need extensive customization, global support, and deep integrations. Its strengths lie in scalability and tailored control but come with a steeper learning curve and higher costs.
RoomRaccoon shines as a user-friendly, all-in-one solution for small to medium-sized independent hotels. It offers rapid setup, automation, and recent high satisfaction ratings, helping hoteliers grow revenue and improve guest experiences with less effort.
If your hotel prioritizes detailed customization and multi-property management, Infor HMS is the right fit. For small operators seeking simplicity, automation, and quick results, RoomRaccoon is the clearer choice.
How Much Do Infor HMS and RoomRaccoon PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
|
|
|
|
|---|---|---|
| Starting Price | — | From $1,000/mo |
Which Features Does Infor HMS Have That RoomRaccoon PMS Doesn't (and Vice Versa)?
According to HTR's product database, Infor HMS and RoomRaccoon PMS share 18 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
|
|---|---|---|
| Booking Engine | ||
| Channel Manager | ||
| EPoS | ||
| Gift Vouchers | ||
| Integrated CRS | ||
| On premise | ||
| Online 24/7 support | ||
| PMS connectivity |
Showing top differences. 23 more features differ between these products.
Real-World Results: Infor vs RoomRaccoon by Business Goal
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
No published case study for this goal yet.
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
No published case study for this goal yet.
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
Infor vs RoomRaccoon: The Bottom Line
What hoteliers love
Infor HMS is generally considered easy to navigate, with intuitive multi-faceted search options. However, some users find the user interface lacking i... Infor HMS is generally considered easy to navigate, with intuitive multi-faceted search options. However, some users find the user interface lacking in aesthetics and feel it could be more intuitive.
Reporting features are frequently highlighted. Users appreciate both standard reports and the ability to create custom reports, aiding in detailed per... Reporting features are frequently highlighted. Users appreciate both standard reports and the ability to create custom reports, aiding in detailed performance tracking. However, some find that the updates disrupt report formats and functionalities.
Infor HMS is praised for its seamless integration with booking platforms like Booking.com, HRS, and Expedia. This significantly reduces manual entry e... Infor HMS is praised for its seamless integration with booking platforms like Booking.com, HRS, and Expedia. This significantly reduces manual entry errors and improves efficiency in managing reservations.
Where hoteliers push back
Infor HMS's support team is frequently mentioned for their responsiveness and professionalism, crucial for resolving issues promptly. Users appreciate... Infor HMS's support team is frequently mentioned for their responsiveness and professionalism, crucial for resolving issues promptly. Users appreciate how support representatives guide them through problem resolutions.
Infor HMS is generally considered easy to navigate, with intuitive multi-faceted search options. However, some users find the user interface lacking i... Infor HMS is generally considered easy to navigate, with intuitive multi-faceted search options. However, some users find the user interface lacking in aesthetics and feel it could be more intuitive.
Ranks higher for
Unique capabilities
What hoteliers love
Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, t... Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, there are suggestions for improvement, especially for mobile and tablet versions of the system to enhance usability further.
RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidat... RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidation helps streamline operations and eliminate the need for multiple software solutions. Many reviews highlight how this feature saves time and makes management easier.
Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Aut... Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Automated invoicing and pre/post-stay emails are frequently mentioned benefits. Users also commend the customization options for these automated functionalities.
Where hoteliers push back
While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomR... While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomRaccoon's support team. Long wait times for issue resolution, especially during critical operational periods, are common complaints.
Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs.... Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs. Users express their desire for more seamless integrations to avoid manual work and additional expenses.
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Infor HMS vs RoomRaccoon PMS
Can Infor HMS replace RoomRaccoon PMS?
It depends on your requirements. Infor HMS and RoomRaccoon PMS share many core Property Management Systems features, but each has unique capabilities. Infor HMS offers 113 verified integration partners, while RoomRaccoon PMS offers 88. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. RoomRaccoon PMS leads in ease of use at 4.8/5 vs 3.9/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Infor HMS or RoomRaccoon PMS offer a free plan?
Infor HMS: No. RoomRaccoon PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Infor HMS and RoomRaccoon PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Infor has an HT Score of 22 and RoomRaccoon has 80. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Property Management Systems Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
Contents
Get personalized product recommendations
Product recommendations advisor
