Exely HMS vs. Innkeeper's Advantage HMS:
Which Is Right for You?

The Decision

Choosing the right hotel management software is essential to streamline operations, increase revenue, and provide a seamless guest experience. Both Exely HMS by Exely and Innkeeper's Advantage HMS aim to meet these needs but approach the challenge differently. Exely offers a comprehensive, globally available platform with strong channel management and automation features, while Innkeeper's Advantage focuses on simplicity, affordability, and tailored solutions for small properties. Which solution aligns better with your hotel's specific needs and growth plans?

Is Exely HMS or Innkeeper’s Advantage HMS Better for Hotels?

Both products aim to simplify hotel management but serve different segments and operational complexities. Exely provides an all-in-one cloud system integrating PMS, booking engine, reputation management, and a broad suite of features, making it suitable for hotels seeking extensive automation and customization. Innkeeper's Advantage emphasizes ease of use, affordability, and essential tools tailored for small inns, B&Bs, and boutique hotels.

While Exely boasts more extensive features and a broader regional reach, Innkeeper’s Advantage excels in intuitive design and customer support for smaller-scale properties. Do you prioritize a feature-rich platform capable of supporting complex operations, or a straightforward solution that minimizes training and setup time?

Exely HMS vs Innkeeper’s Advantage: Which Should Your Hotel Choose?

If your hotel operates at a larger scale, with multiple properties or a desire for advanced automation, go with Exely. Its robust feature set—including multi-currency, online check-in/out, rate shopping, and POS—caters well to hotels with complex needs and regional expansion ambitions.

If your property is a small inn, B&B, or boutique seeking affordability and straightforward management, Innkeeper's Advantage is the better fit. Its simple interface, customizable rates, and strong support are ideal for properties focused on guest experience and operational efficiency without the complexity of larger systems.

Is Exely HMS or Innkeeper’s Advantage HMS Easier to Use?

Exely’s user experience is rated 4.88/5, with praise for its intuitive interface and smooth daily integration, making onboarding faster for larger teams. However, its extensive features might require more initial training, especially for staff unfamiliar with hotel management software.

Innkeeper’s Advantage scores slightly lower at 4.74/5 but stands out for its simplicity and tailored onboarding for small teams. It offers a straightforward, accessible platform that small property teams can adopt quickly.

Edge: Innkeeper’s Advantage.

Which Has Better Features: Exely or Innkeeper’s Advantage?

Exely offers 29 shared features plus 9 unique to it, including multi-currency, online check-in, online checkout, guest feedback management, and POS. These tools support larger hotels seeking automation, revenue management, and multi-region operations.

Innkeeper’s Advantage provides 29 shared features and 16 unique functionalities, such as guest app, automated assignments, shift planning, integrated CRS, and digital registration—features specifically valuable for small properties seeking efficiency and guest engagement.

The decisive difference lies in the depth of features for automation and customization. Edge: Exely.

Which Has Better Customer Support: Exely or Innkeeper’s Advantage?

Exely’s support is highly rated at 4.9/5, with reviews emphasizing prompt, helpful responses and continuous improvement. Users appreciate the technical assistance that enables smooth daily operations, especially during onboarding.

Innkeeper’s Advantage scores slightly higher at 5/5, with reviews highlighting their patient, responsive, and personalized support, which is crucial for small teams needing quick answers. Users also value the approachable, human touch in support interactions.

Edge: Innkeeper’s Advantage.

Which Has More Integrations: Exely or Innkeeper’s Advantage?

Exely boasts 8 verified partner integrations, including major players like Oracle Hospitality, Booking.com, and IDeaS, offering more options for complex, multi-channel operations. Its extensive integrations support larger hotel networks and advanced revenue strategies.

Innkeeper’s Advantage has 4 verified partners, including RemoteLock and QuickBooks Online, focusing on essential integrations for small properties. While fewer in number, these integrations effectively streamline core operations for boutique or small inns.

Edge: Exely.

Which Do Hoteliers Rate Higher: Exely or Innkeeper’s Advantage?

Exely’s recent reviews, with a total of 48—more than Innkeeper’s Advantage’s 34—show a slightly higher overall rating (81.7/100 vs. 77.3/100). Larger hotels and boutique properties using Exely appreciate its automation and channel management, though some mention system performance during peak times.

Innkeeper’s Advantage scores well among small innkeepers, particularly for support and ease of use, though its overall rating is slightly lower. The most recent reviews favor Exely’s broader feature set and scalability, making it the preferred choice for larger or growing hotels.

Edge: Exely.

How Much Do Exely and Innkeeper’s Advantage Cost?

Exely charges a base price of $400, with no trial, free tier, or monthly per-room fee. Its higher price reflects its extensive feature set and targeted enterprise capabilities.

Innkeeper’s Advantage offers a lower base price of $100, with no ongoing fees or trial info available. Its affordability is a key selling point for small properties seeking essential management tools without a significant investment.

What Type of Hotel Should Use Exely?

• Hotels with multiple properties or plans to expand regionally or globally.
• Larger properties with complex operations, requiring automation and customization.
• Hotels seeking integrated POS, multi-currency, or online check-in/out.
• Properties with dedicated revenue and marketing teams needing detailed analytics and rate shopping.

Not ideal if your hotel is small, with minimal staffing, or a tight budget.

What Type of Hotel Should Use Innkeeper’s Advantage?

• Small inns, B&Bs, boutique hotels, and cabins focusing on guest experience.
• Properties seeking an affordable, straightforward management system.
• Teams that want quick onboarding and responsive support.
• Hotels that prefer an intuitive interface with essential automation.

Not ideal if you need extensive integrations, multi-property management, or advanced automation.

The Bottom Line for Hotels

Exely’s core advantage is its comprehensive, feature-rich platform tailored for larger hotels and chains looking to automate and scale. It’s ideal if you need extensive customization, multi-region support, and advanced revenue tools, despite a higher price point and complexity.

Innkeeper’s Advantage stands out for small properties that prioritize ease of use, affordability, and dedicated support. Its core features cover the essentials, making it suitable for inns and boutique hotels seeking efficiency without the complexity of larger systems.

If your hotel aims for growth and automation, Exely’s extensive capabilities and recent reviews make it the stronger choice. But if you run a small inn or B&B that values simplicity and personalized support, Innkeeper’s Advantage will serve you well with less investment and faster onboarding.

In conclusion, for larger, more complex operations, Exely’s broad feature set and recent performance make it the preferred option. For small, independent properties focused on guest experience and ease, Innkeeper’s Advantage is a better fit.