Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
innRoad vs. roommaster PMS:
Which Is Right for You?
TLDR
We analyzed 392 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
innRoad shines in ROI — especially for brand properties (4.6/5) , with exclusive features like Tablet/Kiosk Check-in and Lobby Kiosk.
roommaster shines when it comes to customer support — especially for brand properties (5.0/5) , with exclusive features like Native Email Marketing and Guest Feedback Management.
How Does innRoad Compare to roommaster PMS?
Side-by-side ratings based on 392 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | From $300/mo | From $500/mo |
| Verified Reviews | 292 | 100 |
What Are the Pros and Cons of innRoad vs roommaster PMS?
After analyzing 392 verified reviews, innRoad users most value its reporting and revenue management, booking engine and ota integration, tape chart, while roommaster users highlight reservation management, centralized data management, cloud and mobile access. Click any theme to see what reviewers say.
|
|
|
|---|---|
| Pros | |
|
+
Reporting and Revenue Management
▾
|
+
Reservation Management
▾
|
|
+
Booking Engine and OTA Integration
▾
|
+
Centralized Data Management
▾
|
|
+
Tape Chart
▾
|
+
Cloud and Mobile Access
▾
|
|
+
Pricing Suggestions with Ampliphi
▾
|
|
| Cons | |
|
−
System Glitches
▾
|
−
Report Generation
▾
|
|
−
Credit Card Processing
▾
|
−
User Interface Experience
▾
|
|
−
Mobile Compatibility and App
▾
|
−
Group Booking Capabilities
▾
|
innRoad vs roommaster: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
|
|---|---|---|
| Small (10-24 rooms) ▾ | #6 179 reviews | #30 26 reviews |
| Mid-Size (25-74 rooms) ▾ | #16 47 reviews | #13 54 reviews |
| Large (75-199 rooms) ▾ | #13 11 reviews | #31 3 reviews |
| X-Large (200+ rooms) ▾ | #9 5 reviews | #32 1 reviews |
By Property Type
| Segment |
|
|
|---|---|---|
| Boutique ▾ | #12 96 reviews | #22 35 reviews |
| Luxury ▾ | #15 45 reviews | #34 8 reviews |
| Branded / Chain ▾ | #16 33 reviews | #24 15 reviews |
| Extended Stay ▾ | #13 17 reviews | #27 6 reviews |
By Region
| Segment |
|
|
|---|---|---|
| North America ▾ | #3 275 reviews | #10 62 reviews |
| Europe ▾ | #34 5 reviews | #29 11 reviews |
| Asia Pacific | #39 1 reviews | — |
| Middle East | #34 0 reviews | #27 0 reviews |
The Decision
Choosing the right property management system (PMS) is crucial for your hotel's operational efficiency and revenue growth. innRoad and roommaster both aim to simplify hotel management, but they approach this goal differently. innRoad emphasizes ease of use, integrations, and revenue boosts, while roommaster focuses on centralized data, detailed reporting, and operational control. Which system aligns best with your hotel’s specific needs?
Are you prioritizing more recent reviews and a higher overall rating? innRoad’s larger review base and fresher feedback give it a noticeable edge. Its strong user sentiment signals a more current and trusted solution for hoteliers.
Is innRoad or roommaster Better for Hotels?
Both innRoad and roommaster serve as comprehensive PMS solutions, but they diverge in their core strengths. innRoad is designed for ease of access, online booking, and revenue optimization, making it ideal for properties seeking direct booking growth and OTA connectivity. roommaster, however, centers on centralized data, detailed reporting, and workflow automation, appealing more to hotels with complex operations or multiple properties.
innRoad’s cloud platform allows access from any device with a focus on user-friendliness, while roommaster boasts over 270 built-in reports and deep integrations for data-driven decision-making. Does your hotel need a system that’s quick to implement and easy for staff? Or one that offers granular control over operations and detailed reports? The choice hinges on your hotel’s scale and operational complexity.
innRoad vs roommaster: Which Should Your Hotel Choose?
If your hotel needs to increase direct bookings and simplify OTA management, innRoad is the clear choice. Its high-rated booking engine and channel management features have helped properties see up to a 35% boost in direct bookings, supported by a 4.7/5 overall rating from 238 reviews. For hotels prioritizing revenue growth and online presence, innRoad’s features and recent positive feedback make it a compelling option.
On the other hand, if your hotel requires detailed operational insights, robust reporting, and centralized reservation management, roommaster fits better. With more recent reviews and a higher overall rating (4.33/5 from 83 reviews), roommaster excels in automating workflows and providing real-time business intelligence. Its focus on operational control benefits larger or multi-property hotels seeking consistency and detailed analytics.
Is innRoad or roommaster Easier to Use?
innRoad’s user interface receives a 4.49/5 rating, praised for its intuitive tape chart, simple navigation, and mobile optimization. Customers highlight its easy onboarding and quick learning curve, although some mention glitches that occasionally slow down operations. Its strong support team further eases staff adoption, making it suitable for properties with limited IT staff.
roommaster’s interface scores 4.22/5, praised for its visual portal and central dashboards. While functional, some reviews call for a more streamlined user experience and improvements in mobile access. Its comprehensive feature set can require more initial training, but experienced users find the system manageable.
Edge: innRoad.
Which Has Better Features: innRoad or roommaster?
innRoad offers 8 features exclusive to its platform, including multi-lingual support, website development, multi-currency, drag-and-drop tape chart, tablet/Kiosk check-in, housekeeping mobile app, ancillary revenue tracking, and lobby kiosk. These add-ons support flexible, customer-facing operations and revenue opportunities.
roommaster provides 12 unique features, such as EPoS, native email marketing, guest feedback management, centralized messaging, automated reminders, guest app, ID scanning, employee messaging, rules-based room assignments, and SOC2 compliance. These features enhance operational automation and data security.
With 48 shared features, both systems cover core PMS functions. Your choice depends on whether you need more front-end tools (innRoad) or back-end automation and security (roommaster).
Edge: innRoad (slightly due to broader marketing and revenue features).
Which Has Better Customer Support: innRoad or roommaster?
innRoad’s customer support is highly rated at 4.54/5, with reviews emphasizing prompt, professional, and friendly service. Customers frequently mention support staff’s patience and responsiveness, especially during onboarding and troubleshooting. Many users appreciate the live, 24/7 support, which is critical for resolving urgent issues promptly.
roommaster’s support scores 4.25/5, with praise for quick responses and ease of troubleshooting in some cases. However, reviews also note inconsistency and a need for better support training, especially when issues involve complex configurations.
Edge: innRoad.
Which Has More Integrations: innRoad or roommaster?
innRoad boasts 34 verified partner integrations, including major OTAs and software like QuickBooks, Cisco Meraki, and Impulsify. Its integration ecosystem supports seamless connectivity for property marketing, accounting, and operations.
roommaster offers 56 verified integrations, including Sage, Volo, GuestCentric, and Otelier. Its broader partner network provides extensive options for channel management, financial software, and guest engagement tools.
While roommaster has more integrations overall, innRoad’s focus on online travel agency connections and revenue tools makes it a more versatile choice for properties heavily reliant on online distribution.
Edge: roommaster.
Which Do Hoteliers Rate Higher: innRoad or roommaster?
innRoad’s reviews are more recent, with 17 reviews in the last six months, supporting a higher overall rating of 4.7/5. Hoteliers across segments praise its ease of use, customer support, and booking engine, with one saying, “Our room revenue is up 50% year over year because of innRoad.”
roommaster, with 83 reviews overall, holds a rating of 4.33/5. Its users appreciate the operational control and detailed reporting but note that some features require more refinement. Larger hotels and chains tend to rate it higher due to its scalability.
Edge: innRoad.
How Much Do innRoad and roommaster Cost?
innRoad charges a flat monthly fee of $300, with no hidden fees, implementation costs, or freemium options. Its predictable pricing supports budget planning for small and medium properties seeking a straightforward, all-in-one solution.
roommaster’s base price is $500 per month, with no mention of additional setup fees or freemium options. Its higher cost reflects its extensive features and focus on larger hotels or multi-property management.
Your decision may hinge on budget constraints versus feature needs. innRoad is more affordable for small to midsize hotels, while roommaster’s price points suit hotels requiring advanced operational control.
What Type of Hotel Should Use innRoad?
Hotels that will benefit most from innRoad include:
- Small to midsize independent hotels aiming to boost direct bookings.
- Properties seeking integration with multiple OTAs and a high-converting booking engine.
- Hotels that prioritize ease of use, quick onboarding, and strong customer support.
- Properties looking for revenue management tools and mobile check-in options.
- Hotels with a focus on online presence and seamless channel management.
Not ideal if your hotel relies heavily on sophisticated operations, complex group management, or multi-property control.
Not ideal if you need multi-language support or advanced POS features not included in innRoad.
What Type of Hotel Should Use roommaster?
Hotels best suited for roommaster include:
- Larger or multi-property hotels needing centralized data and consistent workflows.
- Properties requiring extensive reporting, customized dashboards, and automation.
- Hotels seeking deep integration with financial and guest engagement systems.
- Properties focusing on operational automation and security compliance.
- Hotels with complex group booking needs or detailed operational workflows.
Not ideal if your hotel is a small boutique or relies mainly on direct bookings without complex operational needs.
Not ideal if your team prefers a more visual, front-facing system with a focus on guest-facing technology.
roommaster vs innRoad: The Bottom Line for Hotels
innRoad is a user-friendly, revenue-focused PMS with a high rating and recent reviews backing its ease of use and support. It excels for smaller and midsize hotels aiming to grow direct bookings and streamline operations without extensive customization.
roommaster offers a broader feature set centered on operational control, detailed reporting, and multi-property management. It’s better suited for larger hotels or chains that require centralized data and automation.
If your hotel wants a straightforward, well-supported system with a focus on online revenue, innRoad is the preferred choice. For hotels needing detailed control, extensive reporting, and multi-location management, roommaster is the better fit.
Ultimately, innRoad’s recent review volume and higher ratings make it the more reliable recommendation for most hoteliers today.
How Much Do innRoad and roommaster PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
|
|
|
|
|---|---|---|
| Starting Price | From $300/mo | From $500/mo |
Which Features Does innRoad Have That roommaster PMS Doesn't (and Vice Versa)?
According to HTR's product database, innRoad and roommaster PMS share 48 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
|
|---|---|---|
| Automated reminders | ||
| Centralized Messaging | ||
| Drag-n-Drop Tapechart | ||
| EPoS | ||
| Guest Feedback Management | ||
| Lobby Kiosk | ||
| Multi-currency | ||
| Multi-lingual | ||
| Native Email Marketing | ||
| Point of Sale | ||
| Tablet/Kiosk Check-in | ||
| Website Development |
Showing top differences. 8 more features differ between these products.
Real-World Results: innRoad vs roommaster by Business Goal
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"In the first year, we had a 100% increase in revenue with innRoad and are about to see big growth in 2022 again. As far as using the product, I love the tape-chart and creating a r..."
No published case study for this goal yet.
"My favorite part about innRoad is the great customer support staff that are very responsive and always helps me get any issues resolved in a timely manner."
"From my point of view as an asset manager that has the responsibility to tell the owners about their investment, roommaster gives me all that information. It's easy to report and e..."
No published case study for this goal yet.
"We’re an independent hotel surrounded by giants, but roomMaster gave us the tools we needed to stand tall alongside them."
innRoad vs roommaster: The Bottom Line
What hoteliers love
While generally positive, some reviews mention the need for quicker resolution times and better communication about updates and fixes. Despite this, u... While generally positive, some reviews mention the need for quicker resolution times and better communication about updates and fixes. Despite this, users find the 24/7 support invaluable for troubleshooting any issues.
The reporting features are considered detailed and customizable, aiding in financial tracking and decision-making. Revenue management tools help to dy... The reporting features are considered detailed and customizable, aiding in financial tracking and decision-making. Revenue management tools help to dynamically adjust room rates and increase profitability. Some users suggest further report customization for more tailored insights.
Users love the seamless integration with OTAs and a responsive booking engine that drives direct bookings and reduces overbookings. This has led to si... Users love the seamless integration with OTAs and a responsive booking engine that drives direct bookings and reduces overbookings. This has led to significant revenue boosts for many properties. However, issues were noted with third-party integrations sometimes losing details.
Where hoteliers push back
Users report intermittent glitches with the system, such as the Tape Chart freezing, rate changes not being user-friendly, and the overall system perf... Users report intermittent glitches with the system, such as the Tape Chart freezing, rate changes not being user-friendly, and the overall system performing slowly at times. These issues occasionally impact booking and check-in processes.
InnRoad's integrated credit card processing is a well-received feature, although users note the need for better handling of chargebacks and disputes.... InnRoad's integrated credit card processing is a well-received feature, although users note the need for better handling of chargebacks and disputes. The inclusion of PCI compliance and secure payment processing is appreciated.
Ranks higher for
Unique capabilities
What hoteliers love
While some users experience excellent customer support, others find inconsistencies. They suggest that improvements in support agent expertise and und... While some users experience excellent customer support, others find inconsistencies. They suggest that improvements in support agent expertise and understanding of user issues are needed for a more satisfying experience.
Reservation handling is noted as a strong point, with users finding RoomMaster user-friendly and effective for managing reservations, including group... Reservation handling is noted as a strong point, with users finding RoomMaster user-friendly and effective for managing reservations, including group bookings. However, some see room for improvement, particularly in handling rooming lists and group check-ins.
RoomMaster's shift from disjointed manual methods to centralized data management is highly praised for reducing errors and improving the reliability o... RoomMaster's shift from disjointed manual methods to centralized data management is highly praised for reducing errors and improving the reliability of hotel operations. Users appreciate having all reservations, guest information, and financial data in one secure platform, enhancing workflow efficiency.
Where hoteliers push back
RoomMaster's report generation, while helpful, is identified as an area needing improvement. Users demand more efficiency and effectiveness in creatin... RoomMaster's report generation, while helpful, is identified as an area needing improvement. Users demand more efficiency and effectiveness in creating and exporting reports, suggesting that enhancements could streamline analysis tasks.
Some users note the need for improvements in user experience, particularly emphasizing the need to eliminate repetitive tasks like frequent logins, wh... Some users note the need for improvements in user experience, particularly emphasizing the need to eliminate repetitive tasks like frequent logins, which can affect the seamlessness of using the software for daily tasks.
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About innRoad vs roommaster PMS
Can innRoad replace roommaster PMS?
It depends on your requirements. innRoad and roommaster PMS share many core Property Management Systems features, but each has unique capabilities. innRoad offers 34 verified integration partners, while roommaster PMS offers 56. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. innRoad leads in ease of use at 4.5/5 vs 4.1/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do innRoad or roommaster PMS offer a free plan?
innRoad: No. roommaster PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank innRoad and roommaster PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. innRoad has an HT Score of 31 and roommaster has 83. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Property Management Systems Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
Get personalized product recommendations
Product recommendations advisor
