INTELITY Guest Experience Management System (GEMS) vs. LIKE MAGIC (Staff App):
Which Is Right for You?

The Decision

Choosing between INTELITY GEMS and LIKE MAGIC comes down to balancing your hotel’s operational complexity with your focus on guest engagement. While INTELITY GEMS aims to centralize and streamline your entire operation, LIKE MAGIC emphasizes automating routine guest interactions and staff tasks. What are your top priorities: detailed management of guest requests and internal workflows, or automation that reduces staff workload? Both promise efficiency, but their core focus differs markedly.

INTELITY offers a broad suite of features tailored to multi-layered operational needs, whereas LIKE MAGIC simplifies and automates guest journey tasks. Your decision should consider whether you need a comprehensive operations platform or a streamlined guest-centric automation tool. Are you ready to prioritize detailed control or seamless automation?

Is INTELITY GEMS or LIKE MAGIC Better for Hotels?

INTELITY GEMS and LIKE MAGIC serve different hotel needs, making their suitability vary by property type and operational goals. INTELITY primarily targets hotels seeking a full-service operations platform with extensive integrations and departmental oversight, making it a strong fit for larger, complex properties. LIKE MAGIC, on the other hand, is better suited for hotels aiming to automate guest interactions and reduce staffing requirements, especially smaller or lean-operated properties.

The key divergence is in their design focus: INTELITY offers a feature-rich ecosystem with 42 exclusive features and over 56 integrations, supporting sophisticated workflows. LIKE MAGIC delivers two unique features and a highly automated experience, with a focus on simplified, self-service guest and staff interactions. Do you need in-depth management tools or automation that minimizes manual tasks?

INTELITY vs LIKE MAGIC: Which Should Your Hotel Choose?

If your hotel needs a comprehensive operations system with extensive integrations, detailed analytics, and multi-department management, go with INTELITY. Its 25 reviews and recent feedback highlight its strength in managing complex workflows, guest content, and service requests, ideal for resorts, branded hotels, and properties with multiple touchpoints.

If your hotel prioritizes automating routine guest and staff interactions to reduce labor costs and improve guest satisfaction, LIKE MAGIC is your choice. Its 16 reviews, with recent ones showing high satisfaction, point to a platform that excels in seamless automation, especially for smaller or lean teams. For high-touch, operational control, choose INTELITY; for automation-driven efficiency, pick LIKE MAGIC.

Is INTELITY or LIKE MAGIC Easier to Use?

INTELITY scores a 4.6/5 for ease of use, with positive reviews praising its user-friendly interface and straightforward onboarding. Its staff appreciate the intuitive dashboards and content management tools, though some mention initial setup challenges, particularly around training staff on its broader feature set.

LIKE MAGIC scores a perfect 5/5, with reviews emphasizing its simple, clean interface and quick learning curve. Users comment on how fast their team adapts and how the platform reduces training time. Edge: LIKE MAGIC.

Which Has Better Features: INTELITY or LIKE MAGIC?

INTELITY offers a vast array of 42 unique features, including analytics dashboards, guest messaging, digital menus, in-room controls, and integrations with over 56 partners like POS, PMS, and access systems. Its features support both front-of-house and back-of-house needs, making it suitable for large hotels with complex operations.

LIKE MAGIC provides just 2 exclusive features: virtual logbook and multi-property monitoring. While fewer in number, these features focus on automating routine tasks across multiple properties, offering a streamlined experience. Edge: INTELITY.

Which Has Better Customer Support: INTELITY or LIKE MAGIC?

INTELITY has a strong support rating of 4.7/5, with users citing prompt responses and reliable onboarding assistance. Reviewers appreciate their dedicated support during implementation, although some mention that initial setup can be challenging without technical expertise.

LIKE MAGIC scores an even higher 4.88/5, with reviews highlighting their proactive, responsive support and rapid issue resolution. Users feel supported throughout their onboarding and daily use. Edge: LIKE MAGIC.

Which Has More Integrations: INTELITY or LIKE MAGIC?

INTELITY boasts 56 verified partners, including major integrations like SALTO, Oracle Hospitality, Mews, and Adyen. Its extensive partner network enables deep customization and connecting to most existing hotel systems, ideal for properties needing flexible, multi-system compatibility.

LIKE MAGIC has 10 verified partners, including notable integrations with Triptease and TrustYou, focusing on core functionalities like PMS, messaging, and access. While fewer, these cover essential automation needs for many hotels. Edge: INTELITY.

Which Do Hoteliers Rate Higher: INTELITY or LIKE MAGIC?

INTELITY’s reviews, with a total count of 25 and recent feedback, rate it an impressive 4.67/5, with many properties praising its operational control and guest content management. Resorts and boutique hotels, in particular, value its comprehensive system.

LIKE MAGIC’s 16 reviews show a perfect 5/5 rating, with recent reviews emphasizing automation success and operational efficiency improvements. Smaller hotels and lean teams particularly appreciate its simplicity and automation. For higher overall ratings, edge: INTELITY.

How Much Do INTELITY and LIKE MAGIC Cost?

INTELITY does not publicly disclose pricing details, which suggests a customized quote based on property size and needs. It is likely more expensive, reflecting its extensive features and integrations.

LIKE MAGIC has a clear starting price of $1,100/month, with no mention of setup fees or additional costs. This predictable pricing appeals to hotels looking for transparent costs. If budget is a concern, LIKE MAGIC offers a straightforward option, but INTELITY’s comprehensive suite may justify higher investment.

What Type of Hotel Should Use INTELITY?

• Hotels seeking a complete operations platform with extensive integrations and departmental management (resorts, branded hotels, large boutique properties).
• Teams that need detailed analytics, multi-channel guest communication, and in-room content control.
• Properties with complex workflows requiring automation and real-time staff alerts.
• Hotels aiming to centralize all operational data into a single dashboard for better oversight.

Not ideal if your hotel is smaller, with limited staff, or primarily focused on automating guest interactions without complex internal workflows.

What Type of Hotel Should Use LIKE MAGIC?

• Hotels aiming to automate routine guest interactions, check-in, and service requests.
• Lean teams seeking to reduce staffing costs while maintaining guest satisfaction.
• Properties with multiple locations that need a centralized monitoring system.
• Hotels with a focus on digital self-service check-in/out, messaging, and minimal staff intervention.

Not ideal if your property requires deep operational control, extensive integrations, or in-depth analytics beyond automation.

The Bottom Line for Hotels

INTELITY GEMS offers a comprehensive platform suited for large, complex properties that need detailed operational management. Its extensive feature set and integrations make it ideal for properties with diverse departments and high guest service standards. If your hotel prioritizes control, content management, and operational insights, INTELITY will serve you well.

LIKE MAGIC excels in automating routine tasks, reducing staffing needs, and providing a streamlined digital guest experience. Its simple interface, high support scores, and automation focus make it perfect for smaller properties or hotels aiming to improve efficiency without heavy system complexity.

For hotels that require deep operational oversight and extensive integrations, choose INTELITY. For those looking to automate and simplify guest interactions, LIKE MAGIC is the smarter choice. Be decisive: your hotel’s operational needs and guest service goals should guide your selection.