iPortal (by Tiger TMS) vs. STAY Guest App:
Which Is Right for You?

The Decision

Choosing the right guest app for your hotel depends on your specific needs, operational goals, and guest experience strategy. Both iPortal by TigerTMS and STAY Guest App aim to enhance guest engagement and streamline hotel services, but they do so quite differently. Your choice hinges on whether you prioritize a comprehensive, integrated platform or a feature-rich, user-friendly app with extensive functionalities.

TigerTMS’s iPortal is a mobile guest services solution with a focus on integrating with PMS systems and boosting hotel revenues. STAY, on the other hand, offers a highly rated guest experience OS known for its ease of use and broad feature set. Which aligns better with your property’s priorities?

Is iPortal by TigerTMS or STAY Guest App Better for Hotels?

Both products aim to improve guest satisfaction and operational efficiency, but their approaches vary. iPortal emphasizes integration with existing PMS systems, providing a centralized hub for services like guest chat, bill viewing, and HVAC control, ideal for hotels seeking a seamless tech ecosystem. STAY focuses on digitizing hotel services for both staff and guests, with a suite of features designed for straightforward implementation and high guest engagement.

TigerTMS has a long-standing presence since 1979 but has no recent review data, making its current relevance uncertain. STAY, founded in 2012, boasts over 200 recent reviews, with a 3/5 overall rating and a highly impressive 96% likelihood to recommend. Its recent reviews highlight rapid onboarding, intuitive design, and strong customer support, making it the more credible choice today. Considering the recent reviews and high user recommendation, STAY is the clearer choice for most hoteliers. Would your hotel benefit from a more integrated or more feature-rich solution?

STAY Guest App vs iPortal by TigerTMS: Which Should Your Hotel Choose?

If your hotel needs a quick-to-implement, easy-to-use guest app that enhances operational efficiency and guest satisfaction, STAY is the better option. Its 4.78/5 ease of use score and over 200 recent reviews indicate high adoption success, especially for hotels aiming to digitize services like room orders, local recommendations, and multilingual support.

If, however, your hotel requires deep PMS integration and a platform focused mainly on guest communication, bill management, HVAC, and auto check-out, iPortal’s integration capabilities might be advantageous. Yet, with no recent reviews or clear user satisfaction data, STAY’s proven track record makes it the safer pick for most properties.

Is iPortal by TigerTMS or STAY Guest App Easier to Use?

STAY’s UI/UX rating stands at an impressive 4.78/5, supported by a straightforward CMS and easy onboarding process. Users praise its intuitive design, quick setup, and minimal staff training. In contrast, TigerTMS’s lack of recent reviews and a 0/5 ease of use score suggest limited real-world feedback, leaving its usability unverified.

Given the high review count and recent positive comments, edge: STAY. Your team will likely find STAY’s interface more accessible, reducing resistance and speeding up staff adoption.

Which Has Better Features: iPortal by TigerTMS or STAY Guest App?

STAY offers 14 distinct features, including chatbot, automated replies, message routing, room service ordering, local recommendations, multilingual support, mobile checkout, and guest profiles. These features are designed to enhance operational capacity and guest satisfaction directly. TigerTMS’s iPortal, by comparison, provides no additional features beyond basic integration functions, which are not detailed or recent.

In terms of feature depth and variety, edge: STAY. Its comprehensive suite supports diverse guest interactions and operational needs, making it more versatile.

Which Has Better Customer Support: iPortal by TigerTMS or STAY Guest App?

STAY’s recent reviews consistently highlight excellent customer support, with ratings around 4.83/5 and comments emphasizing quick, helpful responses. Users mention that support is “efficient and friendly” even without 24/7 phone support, with many appreciating the onboarding process.

TigerTMS’s support ratings are unavailable, and reviews are nonexistent in recent months. Without recent positive feedback, the edge goes to STAY, ensuring your hotel will likely receive prompt, effective support.

Which Has More Integrations: iPortal by TigerTMS or STAY Guest App?

TigerTMS integrates with 28 verified partners, including major PMS, POS, and revenue systems like Oracle Hospitality, Mews, RMS, and Protel. STAY connects with 20 verified partners, including PMS systems like hotelkit, Vingcard, and Amadeus, plus notable integrations like SiteMinder.

While TigerTMS has a slight edge in total integrations, STAY’s partner list covers key systems used by most hotels. Given the importance of reliable integrations, edge: TigerTMS, but only if your existing systems are supported.

Which Do Hoteliers Rate Higher: iPortal by TigerTMS or STAY Guest App?

STAY’s recent reviews demonstrate a strong preference among hoteliers, with a 9.59/5 NPS score and 96% likelihood to recommend. Hotels of various sizes, including chains like NH Hotels and Riu, praise its ease of use, operational impact, and guest satisfaction.

In contrast, TigerTMS has no recent reviews or ratings, making it impossible to gauge current hotel sentiment. The clear choice: STAY, with proven positive feedback and high satisfaction among recent users.

How Much Do iPortal by TigerTMS and STAY Guest App Cost?

STAY charges a straightforward base price of $300 per month, with no free tier, implementation fees, or hidden charges noted. TigerTMS does not list any pricing details or trial options, which raises concerns about transparency and affordability.

Given the transparent pricing and proven value, edge: STAY. Your hotel can budget with confidence and evaluate ROI effectively.

What Type of Hotel Should Use iPortal by TigerTMS?

• Hotels that prioritize PMS integration and centralized guest management.
• Large hotel chains seeking to unify guest data across multiple properties.
• Properties with existing PMS systems seeking to expand functionality within a unified platform.
• Hotels with complex operational needs requiring bill management, HVAC control, and auto check-out.

Not ideal if:

• Your hotel emphasizes rapid deployment with minimal setup.
• You need a feature-rich, customizable guest app.
• You prefer strong user reviews and recent customer satisfaction data.

What Type of Hotel Should Use STAY Guest App?

• Hotels seeking a user-friendly, quick-to-implement digital guest experience.
• Properties that want to reduce front desk queues, boost service efficiency, and increase revenue.
• Hotels with a focus on sustainability, reducing paper use, and digital communication.
• Hotels with diverse guest profiles, especially those requiring multilingual support.

Not ideal if:

• Your hotel primarily needs PMS integration with limited guest-facing features.
• You operate in regions lacking language support, or require phone support.
• Your property prefers a more customizable or enterprise-level platform.

STAY Guest App vs iPortal by TigerTMS: The Bottom Line for Hotels

The core difference: STAY offers an easy-to-use, feature-rich guest app with high recent satisfaction and a proven track record. iPortal, while comprehensive in theory, lacks recent user feedback and reviews, making its effectiveness uncertain today.

Choose STAY if you want a reliable, well-rated solution that enhances operational efficiency and guest experience through a broad feature set. Opt for iPortal only if your hotel requires deep PMS integration and you’re prepared to navigate unverified support and usability claims.

For most properties, especially those new to digital guest services or seeking rapid results, STAY is the safer, more confident decision. Its recent reviews, high satisfaction scores, and extensive functionalities make it the recommended choice to elevate your hotel’s guest experience now.