Loopon Pre-Stay vs. MyStay:
Which Is Right for You?

The Decision

Choosing the right upselling platform is critical to boosting your hotel's revenue and guest experience. Both Loopon Pre-Stay and MyStay aim to streamline guest communication and enhance upselling opportunities. However, Loopon’s lack of recent reviews and a significantly lower overall rating make it difficult to gauge its current effectiveness. Meanwhile, MyStay boasts a higher review count, recent positive feedback, and a robust feature set, positioning it as the more reliable choice. Are you ready to make a data-backed decision?

Is Loopon Pre-Stay or MyStay Better for Hotels?

Loopon Pre-Stay promises a unified approach to guest communication, combining pre-stay emails, in-stay chat, and post-stay feedback within a single platform. Yet, it has zero reviews in the last six months and an overall rating of 0/5, indicating a lack of recent user feedback or updates. Conversely, MyStay has a strong reputation with 41 reviews, all recent, and a high rating of 4.82/5. Its recent reviews praise its ease of use, support, and feature richness, making it more trustworthy for your hotel’s needs.

Both products aim to improve guest engagement and revenue, but only MyStay has active, current user reviews confirming its effectiveness. Loopon’s absence of recent reviews suggests limited ongoing development or customer satisfaction. With MyStay’s recent 96% likelihood to recommend and consistent positive comments, it’s clear which platform currently performs better and deserves your attention. Do you want to base your decision on recent, verified user experiences?

MyStay vs Loopon: Which Should Your Hotel Choose?

If your hotel needs a comprehensive upselling and guest communication platform with modern features, go with MyStay. It’s suitable for hotels that prioritize digital contactless services, personalized communication, and revenue growth through targeted offers. If your focus is on a fully integrated system that combines pre-stay emails, in-stay feedback, and post-stay campaigns, MyStay’s all-in-one approach makes it the clear choice.

If, however, your hotel only requires basic communication tools without advanced segmentation or multi-channel delivery, Loopon’s limited feature set might suffice. But keep in mind, the lack of recent reviews and a zero score suggests that its reliability and feature updates are questionable. For hotels seeking proven, feature-rich solutions, MyStay is the safer, more effective option.

Is Loopon Pre-Stay or MyStay Easier to Use?

MyStay excels with a 4.85/5 ease-of-use rating based on recent reviews, with hoteliers praising its intuitive interface, straightforward onboarding, and seamless PMS integration. Users describe it as a “perfect helper,” with easy setup and clear communication workflows. In contrast, Loopon’s usability score is zero, and there are no recent reviews to confirm its user experience or onboarding efficiency. The lack of current feedback raises concerns about its ease of adoption.

Given the positive comments and high ratings, Edge: MyStay.

Which Has Better Features: Loopon Pre-Stay or MyStay?

MyStay offers nine distinct features not available in Loopon, including guest segmentation, room upgrade merchandising, multi-channel delivery, ancillary product merchandising, offer templates, offer orchestration, digital payments, and A/B testing. These features enable targeted marketing and personalized guest experiences, directly impacting revenue. Loopon, on the other hand, provides no exclusive features and has no features listed beyond its basic communication functions.

With a broader, more advanced feature set, Edge: MyStay.

Which Has Better Customer Support: Loopon Pre-Stay or MyStay?

MyStay’s recent reviews highlight exceptional support and onboarding, with a 4.85/5 support rating. Users mention “great cooperation” and “continuous support,” reflecting satisfaction with responsiveness and helpfulness. Loopon’s support score is zero, and there are no recent reviews to gauge its current customer service quality. The absence of recent feedback suggests limited ongoing support or unresolved issues.

Edge: MyStay.

Which Has More Integrations: Loopon Pre-Stay or MyStay?

MyStay connects with 30 verified partners, including major PMS systems like Kwentra and RoomRaccoon, plus popular channel managers like WuBook. It shares four common integrations with Loopon, which has only 11 verified partners, including Protel and Sirvoy. The wider integration network allows MyStay to fit more seamlessly into diverse hotel tech stacks.

Edge: MyStay.

Which Do Hoteliers Rate Higher: Loopon or MyStay?

Since Loopon has no recent reviews, it cannot be rated by hoteliers today. MyStay, with 41 recent reviews and an overall rating of 4.82/5, is clearly preferred by hoteliers across segments like boutique hotels, serviced apartments, and city-center hotels. This consistent, high rating indicates strong user satisfaction and confidence in the platform’s performance.

Edge: MyStay.

How Much Do Loopon and MyStay Cost?

Loopon does not publicly disclose its pricing or offer a trial. Conversely, MyStay charges a flat $400 monthly fee, with no mention of additional implementation costs or tiered plans. While the price is straightforward, the higher initial cost may be justified by its extensive features and proven support.

Edge: MyStay.

What Type of Hotel Should Use Loopon Pre-Stay?

• Hotels that seek a simple, unified guest communication platform without needing advanced segmentation or multi-channel options.
• Properties focused primarily on basic pre-stay email campaigns and feedback collection.
• Small hotels or boutique properties with limited budgets and no requirement for sophisticated upselling tools.
• Hotels that are comfortable with unverified or outdated platforms, given Loopon’s lack of recent reviews.
• Properties where minimal ongoing support and updates are acceptable.

Not ideal if your hotel needs modern features, active support, or proven customer satisfaction.

What Type of Hotel Should Use MyStay?

• Hotels aiming to maximize revenue through targeted upselling and personalized communication.
• Properties implementing contactless check-in/out via digital platforms.
• Hotels that want to leverage guest data for segmentation and tailored marketing.
• Properties seeking a platform with extensive integrations and a proven track record.
• Hotels in need of ongoing support, feature updates, and recent user feedback.

Not ideal if your hotel prefers a low-tech, basic communication approach without automation or segmentation.

MyStay vs Loopon: The Bottom Line for Hotels

The core difference is that MyStay offers a comprehensive, feature-rich platform with recent, positive user reviews, while Loopon remains largely unreviewed and limited in scope. If your hotel values proven results, modern capabilities, and active support, MyStay is the clear choice.

Choose MyStay if you need advanced segmentation, multi-channel delivery, contactless check-in, and a platform trusted by dozens of hotels worldwide. Its higher rating and recent reviews demonstrate its ongoing development and user satisfaction.

Opt for Loopon only if you have minimal needs, are comfortable with outdated or unverified software, and are willing to accept potential risks associated with limited support. For most hotels seeking growth and efficiency, MyStay offers the better, safer investment.