Compare AI Review Assistant (by MARA Solutions) vs ALICE Guest Messaging by Actabl vs Sojern Reputation Manager

MARA Solutions

AI Review Assistant (by MARA Solutions)

204 reviews
Actabl

ALICE Guest Messaging by Actabl

410 reviews
Sojern

Sojern Reputation Manager

3 reviews

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Compare AI Review Assistant (by MARA Solutions) vs ALICE Guest Messaging by Actabl vs Sojern Reputation Manager

Reputation Management vendor comparison between AI Review Assistant (by MARA Solutions) vs ALICE Guest Messaging by Actabl vs Sojern Reputation Manager. Find out which Reputation Management is right for you based on realtime data from 617 verified hotelier reviews across 53 countries.

MARA Solutions

MARA Solutions

Ranked 1 (out of 54)

4.8
204 reviews
View profile
Actabl

Actabl

Ranked 4 (out of 74)

4.7
410 reviews
View profile
Sojern

Sojern

Ranked 18 (out of 54)

5.0
3 reviews
View profile

Ratings Summary

HT Score

AI Review Assistant (by MARA Solutions)

100 HTScore Icon

ALICE Guest Messaging by Actabl

87 HTScore Icon

Sojern Reputation Manager

unranked HTScore Icon
Popularity

AI Review Assistant (by MARA Solutions)

204 verified reviews

ALICE Guest Messaging by Actabl

410 verified reviews

Sojern Reputation Manager

3 verified reviews
Likelihood to Recommend

AI Review Assistant (by MARA Solutions)

96%

ALICE Guest Messaging by Actabl

93%

Sojern Reputation Manager

100%
Ease of Use

AI Review Assistant (by MARA Solutions)

4.9

ALICE Guest Messaging by Actabl

4.7

Sojern Reputation Manager

4.3
ROI

AI Review Assistant (by MARA Solutions)

4.6

ALICE Guest Messaging by Actabl

4.5

Sojern Reputation Manager

5
Implementation

AI Review Assistant (by MARA Solutions)

4.8

ALICE Guest Messaging by Actabl

4.6

Sojern Reputation Manager

Not enough data available
Customer Support

AI Review Assistant (by MARA Solutions)

4.8

Verified Customer Support

ALICE Guest Messaging by Actabl

4.5

Verified Customer Support

Sojern Reputation Manager

5

Verified Customer Support

Certificate of Excellence

AI Review Assistant (by MARA Solutions)

ALICE Guest Messaging by Actabl

Sojern Reputation Manager

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

AI Review Assistant (by MARA Solutions)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

ALICE Guest Messaging by Actabl

Unified Inbox

Multi-Channel

Automation

Upselling & Ancillaries

Task & Request Management

Surveys & Feedback

Reporting & Analytics

Compliance & Privacy

Digital Registration & Check-in

Pre-Stay

In-Stay & Post Stay

Back-Office

Artificial Intelligence

Sojern Reputation Manager

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

MARA Solutions
vs.
Actabl
vs.
Sojern

Customers

Top 3 Segments

AI Review Assistant (by MARA Solutions)

Branded Hotels - 25%
City Center Hotels - 17%
Luxury Hotels - 10%

ALICE Guest Messaging by Actabl

Resorts - 27%
Boutiques - 22%
Luxury Hotels - 15%

Sojern Reputation Manager

Boutiques - 67%
Motels - 33%
Resorts - 0%
Featured clients

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any featured brands available

ALICE Guest Messaging by Actabl

Actabl doesn’t have any featured brands available

Sojern Reputation Manager

Sojern doesn’t have any featured brands available

Fit Score for Your Property

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Take the quiz

Pricing

Pricing Benchmark

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

MARA Solutions Average MARA Solutions

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Actabl Average Actabl

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sojern Average Sojern

AI Review Assistant (by MARA Solutions)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

ALICE Guest Messaging by Actabl

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sojern Reputation Manager

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
MARA Solutions
vs.
Actabl
vs.
Sojern

What Customers Are Saying

Most Recent Review

AI Review Assistant (by MARA Solutions)

The future of personal answers for our guests

Jr. Rooms Division Manager from Vienna (Austria)

ALICE Guest Messaging by Actabl

Poor Customer Service

Property & Administration Manager

Sojern Reputation Manager

Effortless Guest Marketing & Messaging: A Game Changer!

FD from Seaside (United States of America)
Most Positive Review

AI Review Assistant (by MARA Solutions)

The tool

Reception from Palma de Mallorca (Balearic Islands)

ALICE Guest Messaging by Actabl

Alice is Great

Front desk agent

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)
Most Critical

AI Review Assistant (by MARA Solutions)

The tool

Reception from Palma de Mallorca (Balearic Islands)

ALICE Guest Messaging by Actabl

Alice-Staff

Housekeeping Manager

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)
References

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any references available

ALICE Guest Messaging by Actabl

Erin Webb
Guest Services Lead Wythe Hotel

Noah Lemaich
Director of Brand Standards SIXTY Beverly Hills

Abraham Rodriguez Director, Front Office
Front Office Director Smyth Tribeca

Michael Hillier
General Manager The Renwick

Sojern Reputation Manager

Sojern doesn’t have any references available

General Info

Screenshots
Integrations

AI Review Assistant (by MARA Solutions)

Direct Booking Tools (2) Guest Survey Software (2) Reputation Management (2)

ALICE Guest Messaging by Actabl

Property Management Systems (28) Hotel Management Software (13) Hotel Restaurant POS Systems (11)

Sojern Reputation Manager

Property Management Systems (13) Booking Engine (11) Channel Managers (6)