Matrix SMS vs. MeetingPackage (Venue & Sales Management):
Which Is Right for You?

The Decision

Choosing the right hotel sales software can significantly impact your revenue, operational efficiency, and guest experience. Both Matrix SMS by M1 Intel and MeetingPackage’s Venue & Sales Management aim to streamline your meetings and events sales processes, but they approach this goal differently. Matrix offers a sales-focused CRM with robust lead management, while MeetingPackage emphasizes online booking, automation, and integration for event services. Which one aligns best with your hotel’s priorities?

Is Matrix SMS by M1 Intel or MeetingPackage Better for Hotels?

Both products target hotel sales improvements, but they serve different needs. Matrix SMS is a sales management system designed for high-level lead and pipeline control, offering features like deep search, Kanban boards, and real-time analytics. MeetingPackage, on the other hand, automates online bookings, offers dynamic pricing, and integrates with PMS systems to handle meeting room reservations.

Matrix’s strengths lie in managing your sales pipeline and tracking deals across multiple properties, making it ideal if your team focuses heavily on prospecting and relationship-building. MeetingPackage excels in simplifying the booking process for meeting spaces, reducing operational costs, and increasing online conversion rates.

While MeetingPackage has a broader user base with 62 reviews and recent feedback, Matrix’s fewer reviews and a total of 18 reviews with recent activity suggest a smaller but more focused product. Both platforms offer solutions to improve revenue, but their core functions diverge—are you looking to better manage your sales pipeline or streamline online bookings?

Matrix SMS by M1 Intel vs MeetingPackage: Which Should Your Hotel Choose?

If your hotel needs a comprehensive sales pipeline tool with client relationship management, go with Matrix SMS. Its strengths are in managing leads, tracking deals, and gaining insights through real-time reporting, making it suitable for hotels with dedicated sales teams or multiple properties with complex sales processes.

On the other hand, if your hotel prioritizes simplifying meeting & event bookings, increasing online conversions, and automating operational tasks, MeetingPackage offers a more tailored solution. Its automation features, real-time availability, and integration capabilities are ideal for hotels that want to reduce manual work and improve guest booking experiences.

For hotels with a focus on proactive sales management and detailed pipeline control, Matrix is the more fitting choice. Conversely, properties seeking to enhance booking ease and operational automation should lean toward MeetingPackage.

Is Matrix SMS by M1 Intel or MeetingPackage Easier to Use?

Matrix SMS boasts a near-perfect ease of use rating at 4.94/5, with users highlighting its intuitive interface, quick onboarding, and straightforward navigation. Reviewers also mention that staff adoption is smooth, with no significant learning curve reported.

MeetingPackage scores slightly lower at 4.6/5 but is still highly rated for usability. Users appreciate its simple online booking process and ease of managing real-time availability, though some mention room for UI improvements, especially in reporting and analytics.

Given recent reviews, Matrix’s UI appears more polished, and the platform’s onboarding process is highly rated, making it easier for your team to adapt quickly. Edge: Matrix SMS.

Which Has Better Features: Matrix SMS or MeetingPackage?

Matrix SMS offers a unique feature: a pipeline CRM, enabling your sales team to manage leads, track deals, and view performance metrics centrally. It also provides deep search, Kanban boards, and real-time reporting, totaling 8 shared features with MeetingPackage and an exclusive CRM.

MeetingPackage, however, adds features like e-signatures and payments & invoicing, offering 2 features not available in Matrix. It also supports online quotation sending, dynamic pricing, and instant booking capabilities, making it a more complete solution for online sales.

While MeetingPackage provides more features tailored to booking automation, Matrix’s CRM focus makes it the better choice if your priority is managing sales relationships. Edge: MeetingPackage, due to its additional booking-centric tools.

Which Has Better Customer Support: Matrix SMS or MeetingPackage?

Both products are well-rated for support, but Matrix SMS has a slight edge with a 4.89/5 score and recent reviews emphasizing its responsiveness and proactive communication. Users praise the team’s openness to feedback and quick resolution of issues.

MeetingPackage’s support is similarly highly rated at 4.81/5, with users noting fast online chat responses and helpful guidance. Reviewers appreciate their personalized approach, but some mention that reporting and analytics support could improve.

Considering recent reviews, Matrix’s support team appears more responsive and engaged, making it the more dependable choice for your hotel’s ongoing needs. Edge: Matrix SMS.

Which Do Hoteliers Rate Higher: Matrix SMS or MeetingPackage?

MeetingPackage’s overall rating of 4.56/5 surpasses Matrix’s 0/5 (as M1 Intel scores a 0, indicating no overall rating). Its 62 reviews, with recent activity (8 reviews in last 6 months), demonstrate a solid user base actively sharing feedback.

Matrix’s reviews are limited, with only 18 reviews and an overall score of 0, which suggests less recent or less comprehensive data. When considering overall satisfaction, meeting package’s higher ratings and more recent reviews make it the preferred choice.

Hoteliers in all segments, especially those emphasizing online booking and automation, tend to rate MeetingPackage higher. Edge: MeetingPackage.

How Much Do Matrix SMS by M1 Intel and MeetingPackage Cost?

Matrix’s base price is $400/month, with no trial, freemium, or additional fees listed. Its higher cost reflects its focus on sales pipeline management and in-depth analytics.

MeetingPackage costs $200/month, with similar no-trial or freemium options. Its lower price point makes it more accessible for smaller hotels or those just starting to automate meeting sales.

If budget is a critical factor, MeetingPackage provides a more affordable option; however, if your hotel values a comprehensive sales CRM, the extra cost of Matrix may be justified.

What Type of Hotel Should Use Matrix SMS by M1 Intel?

Hotels that should consider Matrix are those with dedicated sales teams, multiple properties, or complex sales processes, including:

• Hotels with a focus on corporate or group sales
• Chains seeking centralized pipeline management
• Hotels prioritizing detailed analytics and lead tracking
• Teams aiming for faster deal closing and improved data control

Not ideal if your hotel’s primary goal is online booking automation or basic meeting space management. Smaller properties with no dedicated sales staff may find Matrix’s features excessive or too complex.

What Type of Hotel Should Use MeetingPackage?

Hotels that benefit most from MeetingPackage include:

• Independent hotels wanting to increase online sales
• Properties managing multiple event spaces and long-term bookings
• Hotels seeking automation of meeting room reservations
• Establishments aiming to reduce manual booking work and operational costs
• Hotels that want to offer seamless customer experiences via instant booking

Not ideal if your hotel relies solely on traditional offline sales or if you need a dedicated CRM for lead management. Smaller properties with minimal event activity may find the platform’s features unnecessary.

Matrix SMS vs MeetingPackage: The Bottom Line for Hotels

Matrix SMS is a sales-focused platform designed for hoteliers who want to control and optimize their pipeline processes. Its strengths are in lead management, deal tracking, and providing detailed insights, making it ideal for hotels with active sales teams or multiple properties targeting corporate or group markets.

MeetingPackage is better suited for hotels looking to automate online bookings, streamline operational workflows, and offer real-time availability for meetings and events. Its automation, integrations, and ease of online booking make it a strong choice for properties that want to grow their event revenue with less manual effort.

If your hotel needs a robust sales management system with detailed tracking, go with Matrix SMS. If you want to enhance your online booking capabilities and automate event sales, MeetingPackage is the clearer choice.