Compare Medallia vs Loop CXM (by Benbria)

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Compare Medallia vs Loop CXM (by Benbria)

Guest Surveys & Feedback vendor comparison between Medallia vs Loop CXM (by Benbria) . Find out which Guest Surveys & Feedback is right for you based on realtime data from 9 verified hotelier reviews across 2 countries.

Ratings Summary

HT Score

Medallia

unranked

Loop CXM (by Benbria)

unranked

Popularity

Medallia

8 verified reviews

Loop CXM (by Benbria)

1 verified reviews

Likelihood to Recommend

Medallia

96%

Loop CXM (by Benbria)

90%

Ease of Use

Medallia

4.6

Loop CXM (by Benbria)

4

ROI

Medallia

4.5

Loop CXM (by Benbria)

4

Implementation

Medallia

4.9

Loop CXM (by Benbria)

Not enough data available

Customer Support

Medallia

4.8

Verified Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Certificate of Excellence

Medallia

Loop CXM (by Benbria)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Medallia

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Other

Social review tracking

Loop CXM (by Benbria)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Medallia

Medallia

vs.

Benbria

vs.

Take recommendations quiz

Customers

Top 3 Segments

Medallia

Other - 87%

Resorts - 13%

Motels - 0%

Loop CXM (by Benbria)

Resorts - 100%

Motels - 0%

Hostels - 0%

Featured clients

-

-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

What Customers Are Saying

Most Recent Review

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Most Positive Review

Medallia

Nice Tool

General Manager from San Francisco (United States)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Most Critical

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

References

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General Info

Screenshots

Integrations

Medallia

Business Intelligence (2) Booking Engine (1) Hotel Reservations Systems (1)

View all integrations (4)

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Event Management Software (3) Housekeeping Software (3)

View all integrations (10)

Recent Company Updates

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Recent Articles

Medallia

Experience Management Leader Medallia Acquires Zingle, a Leading Multi-Channel Mobile Messaging and Customer Engagement Technology

Nearly 2-in-5 Hospitality Workers Considering or Have Plans to Leave their Job in the Next Two Months

2 years ago

Loop CXM (by Benbria)

Using Contactless Channels To Enter a New Era of Running a Hotel

4 Hotel Tech Tools for the Post-Pandemic Travel Surge

2 years ago

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