Compare Medallia vs Loop CXM (by Benbria) vs Revinate (Surveys)

Medallia

Medallia

8 reviews
Benbria

Loop CXM (by Benbria)

1 reviews
Revinate

Revinate (Surveys)

146 reviews

Compare Medallia vs Loop CXM (by Benbria) vs Revinate (Surveys)

Guest Surveys & Feedback vendor comparison between Medallia vs Loop CXM (by Benbria) vs Revinate (Surveys). Find out which Guest Surveys & Feedback is right for you based on realtime data from 155 verified hotelier reviews across 40 countries.

Medallia

Medallia

Ranked 8 (out of 25)

4.8
8 reviews
View profile
Benbria

Benbria

Ranked 14 (out of 25)

4.5
1 reviews
View profile
Revinate

Revinate

Ranked 4 (out of 25)

4.7
146 reviews
View profile

Ratings Summary

HT Score

Medallia

unranked HTScore Icon

Loop CXM (by Benbria)

unranked HTScore Icon

Revinate (Surveys)

84 HTScore Icon
Popularity

Medallia

8 verified reviews

Loop CXM (by Benbria)

1 verified reviews

Revinate (Surveys)

146 verified reviews
Likelihood to Recommend

Medallia

96%

Loop CXM (by Benbria)

90%

Revinate (Surveys)

93%
Ease of Use

Medallia

4.6

Loop CXM (by Benbria)

4

Revinate (Surveys)

4.7
ROI

Medallia

4.5

Loop CXM (by Benbria)

4

Revinate (Surveys)

4.5
Implementation

Medallia

4.9

Loop CXM (by Benbria)

Not enough data available

Revinate (Surveys)

4.6
Customer Support

Medallia

4.8

Verified Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Revinate (Surveys)

4.6

Verified Customer Support

Certificate of Excellence

Medallia

Loop CXM (by Benbria)

Revinate (Surveys)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Loop CXM (by Benbria)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Revinate (Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Medallia
vs.
Benbria
vs.
Revinate

Customers

Top 3 Segments

Medallia

Other - 87%
Resorts - 13%
Motels - 0%

Loop CXM (by Benbria)

Resorts - 100%
Motels - 0%
Hostels - 0%

Revinate (Surveys)

Resorts - 23%
Boutiques - 18%
Luxury Hotels - 14%
Featured clients
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Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Revinate Average Revinate

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Loop CXM (by Benbria)

Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Revinate (Surveys)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Custom Price Quote
Medallia
vs.
Benbria
vs.
Revinate

What Customers Are Saying

Most Recent Review

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Revinate (Surveys)

Revinate as Catalyst to improve Hotel Revenue and Guest Service

Digital Marketing Officer from Pasay (Philippines)
Most Positive Review

Medallia

Nice Tool

General Manager from San Francisco (United States)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Revinate (Surveys)

Learning

Guest Services Supervisor
Most Critical

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing

Revinate (Surveys)

Great Control and management tool for guest reputation

Area GM
References
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General Info

Screenshots
Integrations

Medallia

Business Intelligence (2) Booking Engine (1) Hotel Reservations Systems (1)

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Event Management Software (3) Housekeeping Software (3)

Revinate (Surveys)

Property Management Systems (40) Hotel Management Software (21) Booking Engine (13)
Recent Company Updates
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