Medialog vs. Stayntouch:
Which Is Right for You?

The Decision

Choosing between Medialog and Stayntouch hinges on your hotel's specific needs, operational priorities, and budget. Medialog claims to cover all hotel and restaurant management tasks from reservation to check-out, with a focus on reliability and a long-standing presence in France. Stayntouch, on the other hand, is a cloud-based PMS praised for its ease of use, mobile capabilities, and extensive integrations, especially in North America. Which system aligns better with your growth plans and guest experience goals?

The core difference lies in deployment and focus: Medialog offers a hybrid system with on-premise options, emphasizing traditional reliability, while Stayntouch delivers a cloud-native experience designed for scalability and flexibility. Both aim to streamline operations, but your choice depends on whether you prefer a more established, locally supported system or a modern, cloud-first platform. Are you ready to prioritize ease of use and integrations over a more classical setup?

Is Medialog or Stayntouch Better for Hotels?

Medialog’s strength is its long history in the European hotel and restaurant markets, with a focus on stability and comprehensive management including POS, guest CRM, gift vouchers, and native email marketing. Its review scores are nonexistent, but its feature set and regional presence suggest a traditional solution suited for hotels needing on-premise or hybrid systems. Stayntouch, with over 300 reviews and a 4.56/5 rating, excels in usability, customer support, and mobile features, making it more appealing to hotels prioritizing guest engagement and staff mobility.

While Medialog’s 5 exclusive features like EPoS and native email marketing target specific operational needs, Stayntouch’s 26 unique features such as kiosk check-in, guest app, and real-time reporting directly enhance guest experiences and staff productivity. The recent reviews for Stayntouch emphasize its intuitive interface and strong customer support, whereas Medialog’s lack of recent reviews leaves its current performance less transparent. Which system's strengths align more closely with your hotel’s operational goals?

Stayntouch vs Medialog: Which Should Your Hotel Choose?

If your hotel seeks a cloud-based, mobile-friendly PMS with proven scalability and extensive integrations, go with Stayntouch. Its user ratings, recent reviews, and broad adoption by boutique, branded, and independent hotels make it a clear leader for properties looking to modernize operations and enhance guest experiences. Medialog might still serve hotels needing an on-premise or hybrid solution with specialized features like gift vouchers or EPoS, but its lack of recent reviews diminishes confidence in current support and functionality.

For hotels aiming to streamline daily operations, drive revenue through automation, and utilize open APIs for third-party tools, Stayntouch is the recommended choice. Conversely, if your hotel prefers a long-established system with a focus on local support and traditional management features, Medialog may be suitable—though it lacks recent validation of its performance. Ultimately, the decision hinges on your hotel’s tech strategy and customer service priorities.

Is Medialog or Stayntouch Easier to Use?

Stayntouch’s UI scores a remarkable 4.7/5, with reviews highlighting its intuitive design, fast onboarding, and ease of staff training. Multiple reviewers praise how quickly new staff learn the system and how its mobile and cloud features simplify daily tasks. Medialog’s UI score is zero, and no recent reviews are available, which hampers confidence in its user-friendliness today.

Stayntouch’s onboarding process, rated 4.58/5, is described as efficient and supported by dedicated staff, with many users noting how it improves operational efficiency immediately. Medialog’s interface and onboarding remain unverified in recent contexts, making Stayntouch the clear winner here. Edge: Stayntouch.

Which Has Better Features: Medialog or Stayntouch?

Stayntouch offers 26 features exclusive to its platform, including online check-in/out, guest app, automated space optimization, shift planning, integrated payment terminals, drag-and-drop tapechart, and guest messaging—features that directly support guest engagement and operational agility. Medialog has 5 unique features like EPoS, guest CRM, gift vouchers, native email marketing, and on-premise deployment, geared more towards traditional management needs.

While both systems share 23 features, the breadth of Stayntouch’s additional features significantly boosts its versatility, especially in mobile, contactless, and automation capabilities. This focus on guest-facing and operational tools makes Stayntouch more adaptable for hotels seeking innovation. Edge: Stayntouch.

Which Has Better Customer Support: Medialog or Stayntouch?

Stayntouch boasts a 4.68/5 customer support rating, with many reviews praising the quick, friendly, and effective support team. Users mention that onboarding is smooth, and support issues are resolved promptly, with some reviewers noting the value of dedicated support staff like Julia and David.

Medialog, with no recent reviews available, has an unverified support reputation, making it difficult to assess current service levels. Given Stayntouch’s recent positive feedback and high ratings, it provides more confidence in ongoing support. Edge: Stayntouch.

Which Has More Integrations: Medialog or Stayntouch?

Stayntouch integrates with 188 verified partners, including major systems like RoomPriceGenie, STAAH, and others, supporting extensive third-party connections. Medialog has fewer, with 41 verified partners — including notable ones like RateGain, Mirai, and Customer Alliance — but fewer integrations overall.

Stayntouch’s open API and broad partner ecosystem allow for more seamless, comprehensive connectivity, essential for hotels expanding their tech stack. Medialog’s more limited integrations could restrict flexibility in complex setups. Edge: Stayntouch.

Which Do Hoteliers Rate Higher: Medialog or Stayntouch?

Stayntouch’s recent reviews emphasize its ease of use, real-time cloud access, and excellent onboarding, with a 4.56/5 rating supported by 317 reviews, many from boutique and branded hotels. Hotels in North America and Europe particularly commend its mobile capacity and guest engagement features.

Medialog, with no recent reviews or ratings, cannot compete in current hotel sentiment. The latest feedback strongly favors Stayntouch, especially for hotels seeking modern, guest-centric solutions. Edge: Stayntouch.

How Much Do Medialog and Stayntouch Cost?

Medialog’s pricing details are not publicly listed but are likely tailored given its traditional setup. Stayntouch charges a base of $800 per month without implementation fees, with no mention of per-room costs or trial options.

While Medialog’s costs remain unclear, Stayntouch’s transparent pricing suggests a higher investment upfront but predictable ongoing expenses. Your decision may depend on budget flexibility and preferred pricing transparency—though, given the feature set, Stayntouch offers more value for its price.

What Type of Hotel Should Use Medialog?

• Hotels that prioritize traditional management features like on-premise POS, native email marketing, and guest CRM.
• Properties with existing infrastructure seeking hybrid solutions combining local servers and cloud access.
• Hotels with a focus on stability, reliability, and long-term support in Europe or Africa.
• Operations that need specialized features such as gift vouchers or EPoS.
• Teams that prefer a system with a well-established presence and long history.

Not ideal if you want a modern, mobile-first platform or plan rapid growth in regions outside Europe, as Medialog’s regional support and recent updates are less clear.

What Type of Hotel Should Use Stayntouch?

• Hotels aiming for a fully cloud-based, mobile-friendly system with real-time updates.
• Multi-property chains looking for robust management and scalable solutions.
• Boutique, branded, and independent hotels focusing on guest experience and automation.
• Properties seeking extensive third-party integrations and open API access.
• Teams that prioritize ease of onboarding, ongoing support, and rapid deployment.

Not ideal if your hotel has a strong preference for on-premise infrastructure or operates in regions where Stayntouch’s presence is limited, though its global reach continues to expand.

Stayntouch vs Medialog: The Bottom Line for Hotels

Stayntouch stands out as the more modern, user-rated option, with extensive reviews and recent positive feedback supporting its ease of use, features, and support. Medialog, despite its long history and specific features, lacks recent validation, making it less compelling for contemporary hotel operations.

If your hotel values ease of adoption, guest engagement, and scalable integrations, go with Stayntouch. If you need a traditional system with specialized hospitality features and are comfortable with limited recent support data, Medialog may still meet your needs—though caution is advised.

In essence, for hotels seeking a system aligned with current trends and guest expectations, Stayntouch is the smarter investment today.