Mews PMS vs. NewBook (PMS):
Which Is Right for You?

The Decision

Choosing between Mews PMS and NewBook hinges on your hotel's operational needs, size, and strategic goals. While both systems aim to streamline property management, Mews offers a more extensive set of functionalities, especially suited for complex, multi-property, or tech-forward hotels. NewBook, on the other hand, provides a straightforward, central platform optimized for smaller properties and those prioritizing ease of use. Which platform aligns better with your current priorities?

Both products target similar pain points—booking management, guest communication, operational efficiency—yet diverge significantly in scope and depth. Mews’s focus on automation, integrations, and modern guest experience tools contrasts with NewBook’s centralization and simplicity. Are you ready to invest in a broader, more customizable system or prefer a streamlined, user-friendly approach?

Is Mews PMS or NewBook Better for Hotels?

Mews excels at managing diverse hotel portfolios, especially those needing extensive automation, integrations, and multi-lingual/multi-currency capabilities. Its review count (758) and recent feedback—98 reviews in the last six months—provide a robust, current data foundation, making it a trusted choice for many hotel types. NewBook, with only 16 reviews and no recent feedback, has a smaller, less tested presence but still garners high satisfaction scores (4.75/5). Is your hotel prepared to rely on a platform with a proven, extensive ecosystem?

Mews supports high-volume, complex operations with features like automated room assignments, real-time reporting, and a marketplace with over 336 verified partners, making it suited for larger or tech-savvy hotels. NewBook's simpler interface makes it ideal for small hotels, motels, or hostels seeking an all-in-one platform without extensive customization. Do your operational needs require extensive automation, or is ease of use and quick onboarding your priority?

Which Should Your Hotel Choose: Mews or NewBook?

If your hotel needs advanced automation, multi-property management, or integrates with a broad tech ecosystem, go with Mews. Its comprehensive feature set (31 exclusive features) and extensive partner network make it best for hotels aiming for operational efficiency and scalability. For properties seeking a unified, straightforward platform that covers reservations, billing, reporting, and basic operations, NewBook fits well, especially given its highly-rated support and ease of management.

For boutique hotels, hostels, or properties with limited staff wanting quick setup and intuitive controls, NewBook’s simplicity is advantageous. Conversely, if your hotel has expansion plans or complex revenue management needs, Mews’s flexibility and integrations outweigh the initial learning curve. Which product aligns with your growth trajectory?

Is Mews or NewBook Easier to Use?

Mews’s user interface is rated 4.7/5, with an onboarding score of 4.39/5, and many reviewers praise its modern, intuitive design. However, some users report initial setup challenges and occasional bugs that are typically resolved swiftly. NewBook’s UI scores slightly lower at 4.69/5 but benefits from a more streamlined, less complex interface, with an onboarding score of 4.77/5, and hosts consistently commend its simplicity and customer service.

Overall, Mews’s extensive features can present a steeper learning curve, but support and updates help ease adoption. Edge: NewBook.

Which Has Better Features: Mews or NewBook?

Mews offers a broader range of features—31 unique capabilities—including integrated ID scanning, online check-in/out, guest messaging, task management, and an employee shift planner. Its platform supports multi-lingual and multi-currency operations, along with advanced automation tools like space optimization and automated reminders.

NewBook provides core property management functions, a booking engine, and reporting tools but only two features exclusive to its platform—its simple, central management of operations and support for a variety of accommodation types. Mews’s depth and variety give it an advantage for tech-intensive hotels. Edge: Mews.

Which Has Better Customer Support: Mews or NewBook?

Mews’s support team has an overall rating of 4.27/5, with some reviewers noting that support is generally responsive, though bugs occasionally occur. Customers appreciate their ongoing updates and the support’s willingness to resolve issues promptly.

NewBook’s support scores a perfect 5/5, with reviews emphasizing its dedicated, knowledgeable team and regular, relevant updates that help users maximize platform capabilities. If support quality is your top priority, NewBook’s recent reviews suggest a slight edge, but Mews’s support remains solid. Edge: NewBook.

Which Has More Integrations: Mews or NewBook?

Mews boasts 336 verified partners, including major channel managers, revenue systems, and third-party tools, with 12 shared partners with NewBook. Its extensive marketplace provides a highly adaptable environment for custom integrations, supporting complex operational ecosystems.

NewBook has only 16 verified partners, with some key integrations like booking engines and payment providers, but fewer options for extensive customization. For hotels requiring a broad, connected tech stack, Mews’s integrations are unmatched. Edge: Mews.

Which Do Hoteliers Rate Higher: Mews or NewBook?

Mews maintains a strong overall rating of 4.62/5 based on 758 reviews, with recent feedback in the last six months reinforcing its reliability. Hoteliers across boutique, hostel, and branded segments praise its automation and support.

NewBook’s rating of 4.75/5, based on only 16 reviews, comes from a smaller, highly satisfied user base, mainly boutique and small properties. Given the volume and recency of reviews, Mews’s ratings are more representative of broad user satisfaction. Edge: Mews.

How Much Do Mews and NewBook Cost?

Mews’s pricing starts at $900/month without trial or freemium options, with no implementation fees. NewBook charges $1,000/month, also without trial, but offers a slightly higher base price.

Both platforms are paid monthly, with no mention of tiered or per-room pricing in the available info. Pricing differences are minimal but notable; your decision may hinge on feature needs and support quality.

What Type of Hotel Should Use Mews?

• Hotels that operate multiple properties, especially those requiring centralized management.
• Hotels seeking extensive automation, integrations, and custom workflows.
• Boutique hotels and hostels looking for a flexible, scalable platform.
• Hotels planning to grow or expand, needing a system that adapts to various sizes.
• Teams that prioritize real-time reporting, automated billing, and guest engagement.

Not ideal if you manage a small property with straightforward needs or have limited staff who prefer simplicity.

What Type of Hotel Should Use NewBook?

• Small hotels, motels, or hostels focused on simplicity and quick setup.
• Properties with limited technical resources needing an intuitive platform.
• Hotels that want a central management system without complex integrations.
• Properties prioritizing high support responsiveness and straightforward operations.
• Hotels that prefer a cost-effective, easy-to-learn system with high user satisfaction.

Not ideal if you require advanced automation, extensive integrations, or multi-property management.

The Bottom Line for Hotels

Mews’s core difference lies in its extensive feature set, integrations, and automation for complex or growing hotel portfolios. It offers a flexible, scalable system with a proven track record supported by a large, recent review base reflecting current user satisfaction.

If your hotel values automation, customization, and a broad tech ecosystem, go with Mews. Its comprehensive features and recent high review activity make it the safer, more reliable choice for hotels aiming to scale and innovate.

On the other hand, NewBook’s strength is in its simplicity and dedicated support, making it ideal for small properties or boutique hotels seeking an easy-to-use, cost-effective solution. It’s best if your priority is ease of management with minimal complexity.

Choose Mews if you need a robust, highly customizable PMS that can grow with you. Opt for NewBook if you want straightforward, reliable property management without the fuss.