MHR App vs. STAY Guest App:
Which Is Right for You?

The Decision

Choosing between MHR App by My Hotel Room (MHR) and STAY Guest App hinges on your hotel’s priorities. Both products aim to improve guest experiences and streamline operations via mobile apps, but their approaches, features, and market presence differ sharply. MHR offers a simplified control system for guestroom amenities, while STAY provides a comprehensive guest experience platform that encompasses multiple services. Which one will best meet your hotel’s needs?

Both products aim to digitize guest interactions, but STAY’s broader feature set and larger user base make it the more visible choice. The question is whether your hotel needs a straightforward room control app or a full-service guest experience system.

Is MHR App by My Hotel Room or STAY Guest App Better for Hotels?

MHR is designed to control guestroom amenities—lights, outlets, TV, and A/C—from a mobile device, emphasizing comfort and automation. STAY, on the other hand, covers a wider range of services, including room service, restaurant reservations, local recommendations, and messaging, offering a full suite of tools to enhance guest engagement.

The core difference lies in scope: MHR focuses on in-room control, while STAY provides a complete guest experience platform. STAY's 206 reviews with a recent 4.66/5 score and 96% likelihood to recommend indicate a broader, more enthusiastic customer base. MHR has no recent reviews or ratings, which limits its credibility and confidence in performance.

Are you looking for a simple, in-room control tool or a holistic guest engagement solution?

MHR App vs STAY Guest App: Which Should Your Hotel Choose?

If your hotel needs a basic app to let guests manage their room environment—lights, TV, A/C—without complex integrations, MHR might seem appealing. However, with no recent reviews and zero ratings, it’s hard to verify its effectiveness or user satisfaction.

Conversely, if your hotel requires a versatile platform capable of handling reservations, messaging, local recommendations, and mobile checkouts, STAY is the clear leader. Its user base includes over 1,000 hotels across 67 countries, many of which are large chains like NH Hotels and Riu, with an average rating of 3/5 and recent reviews praising operational efficiencies and guest satisfaction.

For properties seeking broad guest service tools, STAY provides proven results at scale. For those needing simple room controls, MHR remains an unverified, less supported option.

Is MHR App by My Hotel Room or STAY Guest App Easier to Use?

STAY’s user interface is highly rated at 4.78/5, with reviews emphasizing its intuitiveness, ease of content management, and rapid onboarding. Support is rated at 4.83/5, with comments highlighting friendly, responsive service and helpful onboarding.

MHR, lacking recent reviews and scores, provides no concrete data on usability or support. Based on STAY’s proven track record, it’s safe to say that its ease of use surpasses MHR’s. Hotels report that staff and guests can quickly adapt without extensive training.

Edge: STAY Guest App.

Which Has Better Features: MHR App by My Hotel Room or STAY Guest App?

STAY boasts 14 unique features, including chatbots, automated replies, message routing, guest messaging, room service ordering, local recommendations, a hotel directory, multilingual translations, and mobile checkout. MHR doesn’t list any features beyond basic guest control, with no added functionalities.

The breadth of STAY’s features enables your hotel to digitize multiple guest touchpoints, reducing staff workload and enhancing guest satisfaction. Its extensive integration options, with 20 verified partners like Oracle Hospitality and SiteMinder, also add value.

Edge: STAY Guest App.

Which Has Better Customer Support: MHR App by My Hotel Room or STAY Guest App?

STAY’s reviews show a 4.83/5 customer support rating, with hoteliers praising its quick, helpful responses and attentive onboarding. The company's extensive experience with large hotel chains like NH Hotels and Riu backs this up.

MHR offers no recent review data or ratings, making it impossible to assess its support quality. Given STAY’s proven support reputation, it’s the clearer choice for hotels that value responsive, ongoing assistance.

Edge: STAY Guest App.

Which Has More Integrations: MHR App by My Hotel Room or STAY Guest App?

STAY integrates with 20 verified partners, including PMS, CRM, and booking platforms like SiteMinder, Oracle Hospitality, and Winhotel. MHR reports no verified integrations, limiting its ability to connect with your existing systems.

The extensive integration network of STAY streamlines data flow, minimizes manual work, and enhances overall operational efficiency. The lack of integrations with MHR makes it less flexible and scalable.

Edge: STAY Guest App.

Which Do Hoteliers Rate Higher: MHR App by My Hotel Room or STAY Guest App?

STAY has 206 recent reviews with an average rating of 3/5, reflecting a generally positive reception from a large, diverse hotel base. Its high NPS score of 9.59/10 and 96% likelihood to recommend further attest to its popularity.

MHR has no recent reviews or scores, indicating a lack of verified user feedback. Based on available data, STAY is clearly the more trusted and highly-rated solution.

Edge: STAY Guest App.

How Much Do MHR App by My Hotel Room and STAY Guest App Cost?

MHR offers no publicly available pricing details, suggesting it might not be actively marketed or supported. STAY charges a flat fee of $300 per month, with no implementation or setup fees, making it transparent and predictable.

Given the lack of pricing info for MHR, STAY’s straightforward pricing model provides better value clarity for your budgeting process.

What Type of Hotel Should Use MHR App by My Hotel Room?

• Hotels that prioritize guest control over in-room amenities, especially boutique or luxury properties aiming to enhance comfort.
• Teams that want a simple, no-fuss app to give guests easy access to lights, outlets, TV, and A/C.
• Hotels with limited budgets or seeking a basic solution without extensive integrations.
• Hotels with small operations or minimal need for guest engagement beyond room controls.

Not ideal if:

• Your hotel aims to digitize multiple services beyond room control.
• You need a scalable, integrated platform with features like messaging or reservations.
• Your guests expect multilingual support or advanced automation.

What Type of Hotel Should Use STAY Guest App?

• Large hotels and chains seeking a full guest experience platform, including messaging, local recommendations, and mobile checkouts.
• Hotels wanting to reduce front desk queues and streamline service delivery via mobile.
• Properties aiming to increase revenue through digital upselling and service customization.
• Hotels that value real-time analytics and operational insights to improve management.
• Hotels in multiple regions requiring extensive language support and integrations.

Not ideal if:

• Your property primarily requires basic guest room controls.
• You have very limited budgets or prefer a strictly local, manual process.
• Your hotel operates in regions where language options or support hours are limited.

The Bottom Line for Hotels: Which Solution Is Right?

MHR’s focus on in-room control makes it suitable for boutique hotels or properties emphasizing automation of guest comfort. Its simplicity might appeal to hotels with minimal guest service digitalization needs.

STAY, however, offers a broad platform used by leading brands worldwide, delivering a proven track record of improving operational efficiency and guest satisfaction. Its extensive features, integrations, and recent positive reviews position it as the smarter choice for larger or tech-forward hotels.

Choose MHR if you want a basic, single-purpose app for room control, especially if budget is a concern. Opt for STAY if you need a comprehensive guest engagement system that can scale across multiple services and regions.

In summary:
STAY Guest App’s larger user base, recent reviews, and feature set make it the clear leader for hotels wanting a full-service guest experience platform. MHR’s limited customer feedback and narrower scope suggest it’s best suited for properties seeking basic room controls without extensive digital engagement.