myCloud Hospitality PMS vs. NewBook (PMS):
Which Is Right for You?

The Decision

Choosing a property management system (PMS) is a strategic move that directly impacts your hotel’s efficiency, guest experience, and revenue. MyCloud Hospitality PMS and NewBook both aim to streamline operations, but they serve different hotel segments and offer varying levels of functionality. Your decision should be based on your hotel’s size, complexity, regional presence, and specific operational needs.

While myCloud Hospitality PMS boasts a higher review count and more recent feedback, NewBook appeals with a straightforward design and strong customer support. Which one aligns best with your hotel’s current and future requirements?

Is myCloud Hospitality PMS or NewBook Better for Hotels?

Both myCloud Hospitality PMS and NewBook address the core needs of hotel management: reservations, front desk operations, and reporting. myCloud emphasizes automation, integrations, and advanced features like contactless check-in and mobile keys, which are increasingly relevant today. Meanwhile, NewBook is praised for its simplicity, extensive support, and focus on booking and operational management.

However, myCloud has a noticeably larger user base, with 95 reviews and recent feedback in the last six months, compared to NewBook’s 16 reviews, all from more recent times. This larger volume makes myCloud’s data more reflective of ongoing performance and customer satisfaction. Do you prioritize a system with a proven, large-scale deployment, or one that offers more straightforward usability?

myCloud Hospitality PMS vs NewBook: Which Should Your Hotel Choose?

If your hotel is a larger property, chain, or operates across multiple regions, go with myCloud Hospitality PMS. Its extensive integrations, feature set (over 31 unique features), and broad regional presence make it well-suited for complex operations. For boutique hotels, resorts, or properties prioritizing ease of use and personalized support, NewBook's straightforward platform and high customer satisfaction ratings are more appealing.

Your choice depends on your hotel’s size and operational complexity. For multi-property management and advanced automation, myCloud clearly leads. For smaller, independent hotels seeking simplicity and excellent support, NewBook may be a better fit.

Is myCloud Hospitality PMS or NewBook Easier to Use?

myCloud Hospitality PMS scores a 4.79/5 for ease of use, with many reviews highlighting its intuitive interface, detailed reports, and quick setup. Users mention that staff can learn the system rapidly and that it reduces operational friction. However, some note the absence of a mobile app as a drawback, which could hinder on-the-go management.

In contrast, NewBook scores slightly lower at 4.69/5 but is often praised for its straightforwardness and user-friendly design, especially for smaller teams. It’s designed to streamline daily tasks without overwhelming users.

Edge: myCloud Hospitality PMS

Which Has Better Features: myCloud Hospitality PMS or NewBook?

myCloud Hospitality PMS offers a broad array of over 31 features, including multi-currency support, integrated ID scanners, automated reminders, task management, online check-in, and mobile keys—many of which NewBook lacks. NewBook’s key feature is its booking engine and management tools but only includes two features exclusive to it, like its spa & wellness module and on-premise operations.

If your hotel needs advanced automation, multi-lingual support, or integrated digital check-in, myCloud’s extensive feature set gives it a clear advantage. For basic property management and booking needs, NewBook’s simpler suite may suffice.

Edge: myCloud Hospitality PMS

Which Has Better Customer Support: myCloud Hospitality PMS or NewBook?

myCloud Hospitality PMS consistently earns high marks for customer support, with an average rating of 4.83/5 and glowing reviews praising quick, helpful responses. Users describe the support team as responsive and dedicated, often resolving issues promptly.

Meanwhile, NewBook also receives top praise, with a perfect 5/5 rating and reviews highlighting the support team’s knowledge and promptness. Many users say support has been instrumental in their smooth transition and ongoing success.

Edge: NewBook

Which Has More Integrations: myCloud Hospitality PMS or NewBook?

myCloud Hospitality PMS offers 29 verified integrations, featuring popular partners like SiteMinder, Revinate, and D-Edge, along with numerous unique options like Sage, Lybra Tech, and Experience Hotel. Its open API allows even more connections, making it highly adaptable.

NewBook has 16 verified integrations, including key players like TripAdvisor, PriceLabs, and GuestRevu, but it lacks some of the extensive third-party options available through myCloud. If your hotel relies heavily on integrations, myCloud’s broader ecosystem is advantageous.

Edge: myCloud Hospitality PMS

Which Do Hoteliers Rate Higher: myCloud Hospitality PMS or NewBook?

myCloud Hospitality PMS boasts a 4.81/5 overall rating based on 95 reviews, primarily from hotels in North America, Europe, and Asia. Its reviews emphasize operational efficiency, detailed reporting, and customer support.

NewBook’s 4.75/5 rating comes from a smaller, more regionally focused set of reviews, mainly from Australia and nearby markets. Users love its ease of use and customer service but note fewer advanced features.

Given the volume and recency of reviews, myCloud’s higher ratings and broader hotel segment coverage make it the more trusted choice.

Edge: myCloud Hospitality PMS

How Much Do myCloud Hospitality PMS and NewBook Cost?

myCloud Hospitality PMS costs $900 per month, with no additional implementation or setup fees. It follows a subscription model without freemium options.

NewBook costs slightly more at $1,000 per month, also without setup fees, but offers no trial or freemium model. Both are premium solutions, but myCloud’s slightly lower price may appeal to budget-conscious hotels seeking extensive features.

What Type of Hotel Should Use myCloud Hospitality PMS?

• Hotels that operate across multiple regions and require extensive integrations.
• Properties needing automation like contactless check-in, digital payments, and real-time reporting.
• Larger hotels, resorts, or chains looking for scalable management.
• Hotels that value detailed analytics and customization.

Not ideal if you:

• Have a very small property or minimal operational complexity.
• Need a simple, straightforward booking platform without advanced automation.
• Are seeking a low-cost, basic PMS solution.

What Type of Hotel Should Use NewBook?

• Independent hotels, boutique properties, or small resorts prioritizing ease of use.
• Hotels focused mainly on reservations and guest management without complex automation.
• Regions where NewBook’s support and regional presence are strong.
• Hotels that value robust customer support and straightforward onboarding.

Not ideal if you:

• Require extensive automation or advanced integrations.
• Manage a large, multi-property chain.
• Need highly customizable reporting or multi-lingual features.

myCloud Hospitality PMS vs NewBook: The Bottom Line for Hotels

myCloud Hospitality PMS offers a comprehensive, feature-rich platform ideal for hotels seeking automation, extensive integrations, and detailed analytics. Its larger review base and recent positive feedback validate its position as a strong choice for growing, multi-property operators.

NewBook appeals to hotels aiming for simplicity, excellent customer service, and core management features at a potentially lower complexity level. Its focus on support and ease of use makes it suitable for small properties or boutique hotels.

If your hotel needs a scalable, feature-packed PMS with broad regional presence, go with myCloud. For smaller hotels or properties prioritizing straightforward management and dedicated support, NewBook is a compelling option.