myCloud Hospitality PMS vs. RoomRaccoon PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can significantly impact your hotel's efficiency, guest satisfaction, and revenue. Both myCloud Hospitality PMS and RoomRaccoon aim to streamline operations, but they cater to different hotel types and operational needs. While myCloud offers a more extensive feature set with a focus on larger or chain hotels, RoomRaccoon emphasizes simplicity and automation for smaller, independent properties. Which platform aligns better with your hotel’s goals?

Are you seeking a system that supports complex operations and wide integrations, or do you need an intuitive solution that gets the basics right? Let’s explore how these two products compare across key areas.

Is myCloud Hospitality PMS or RoomRaccoon Better for Hotels?

myCloud Hospitality PMS and RoomRaccoon both aim to improve hotel management but approach this with different strengths. myCloud’s core advantage lies in its extensive integrations, detailed reporting, and advanced features like contactless check-in and digital payments, making it suitable for medium to large hotels seeking comprehensive control. Conversely, RoomRaccoon prioritizes user-friendliness, automation, and affordability, which appeals to small hotels and independents.

Both platforms have strong customer satisfaction, but myCloud’s more recent reviews and higher review count indicate a broader and more current user base. So, which one better suits your hotel’s size, complexity, and growth plans?

myCloud Hospitality PMS vs RoomRaccoon: Which Should Your Hotel Choose?

If your hotel operates at a larger scale, such as a resort, branded chain, or property with multiple locations, myCloud Hospitality PMS is the better fit. It offers 21 exclusive features like multi-currency support, guest CRM, and mobile device notes, ideal for complex, multi-property management. Its integration ecosystem (29 verified partners) supports extensive third-party connections, which larger hotels often require.

In contrast, RoomRaccoon is tailored for small hotels, boutique properties, or independent operators wanting a simple, all-in-one platform that combines PMS, booking engine, and channel management. Its 13 unique features, including yield management and mobile check-in, are designed to automate daily tasks and increase revenue without overwhelming staff.

In summary, choose myCloud if your hotel needs multi-property management and advanced integrations; opt for RoomRaccoon if your focus is simplicity, automation, and rapid onboarding.

Is myCloud Hospitality PMS or RoomRaccoon Easier to Use?

Ease of use is crucial for staff adoption and daily efficiency. myCloud Hospitality PMS boasts a high UI/UX rating of 4.79/5 based on reviews, with users praising its smooth, intuitive interface and detailed reports. However, some mention that the system's depth can require training, and the absence of a mobile app is a drawback.

RoomRaccoon scores slightly lower at 4.74/5 but is praised for its straightforward, user-friendly design and quick onboarding process. Its simplified interface minimizes the learning curve, especially for small teams or less tech-savvy staff.

Edge: myCloud Hospitality PMS. While both are easy to navigate, myCloud’s comprehensive interface is slightly more polished, especially for larger teams needing detailed control.

Which Has Better Features: myCloud Hospitality PMS or RoomRaccoon?

myCloud Hospitality PMS leads with 21 features exclusive to it, including multi-lingual capabilities, online support, gift vouchers, digital registration, guest messaging, and mobile app support. Its features support complex operations, compliance (GDPR, PCI), and advanced automation.

RoomRaccoon offers 13 unique features, such as its integrated booking engine, yield management, inventory control, and a mobile housekeeper app. Although fewer in number, these features focus on automating core tasks and boosting revenue efficiently.

Overall, myCloud’s broader feature set makes it suitable for larger or multi-faceted hotels, but RoomRaccoon’s targeted automation is ideal for small, independent hotels.

Edge: myCloud Hospitality PMS, for its extensive feature set tailored to complex operations and compliance needs.

Which Has Better Customer Support: myCloud Hospitality PMS or RoomRaccoon?

Customer support greatly influences your experience, especially during onboarding or troubleshooting. myCloud Hospitality PMS has an impressive support rating of 4.83/5, with reviews highlighting quick, helpful responses from dedicated teams. Users frequently mention that support is proactive and responsive, with one reviewer stating, "The team has always been available to assist."

RoomRaccoon’s support scores lower at 4.53/5, with some reviews citing slower response times and frustration during system bugs. While many users praise its friendliness, others note that support can be inconsistent during busy periods.

Edge: myCloud Hospitality PMS. Its higher support rating and positive recent reviews suggest a more reliable support experience.

Which Has More Integrations: myCloud Hospitality PMS or RoomRaccoon?

Integration flexibility is vital for tailoring your hotel tech stack. myCloud Hospitality PMS offers 29 verified partners, including key players like Sage, SiteMinder, and Revinate. Its open API allows connectivity with popular payment systems, CRM, and booking engines, supporting diverse operational needs.

RoomRaccoon boasts a larger total of 88 verified partners, including its own integrations with OTAs, payment providers, and a broad marketplace of plugins like Paxxio and RevControl. It integrates directly with many tools, simplifying workflow automation.

Edge: RoomRaccoon. Its broader integration ecosystem supports a wider variety of third-party solutions, especially for small hotels seeking plug-and-play options.

Which Do Hoteliers Rate Higher: myCloud Hospitality PMS or RoomRaccoon?

Review scores reflect real-world satisfaction. myCloud’s overall rating of 4.81/5 from 95 reviews and a recent NPS score of 9.03/10 demonstrate consistent, strong approval. Hotels in various segments, especially boutique and resort categories, rate it highly—independent hotels give it 4.5/5.

RoomRaccoon has an even higher overall rating of 4.88/5 from 169 reviews, with a recent NPS of 9.09/10. Its user base, mainly small and boutique hotels, consistently praises its ease of use, automation, and revenue growth results.

Edge: RoomRaccoon. Its higher review count and slightly elevated recent ratings underscore its popularity among small hotel operators.

How Much Do myCloud Hospitality PMS and RoomRaccoon Cost?

Pricing is straightforward but slightly different. myCloud Hospitality PMS costs $900 per month with no extra implementation or setup fees, reflecting its enterprise-grade features. RoomRaccoon is priced at $1,000 per month, also without additional charges.

Both are subscription-based cloud solutions, so ongoing costs are predictable. Larger hotels may find myCloud’s price justified by its extensive features, while smaller hotels might prefer RoomRaccoon’s slightly higher but more streamlined offering.

What Type of Hotel Should Use myCloud Hospitality PMS?

• Hotels that operate across multiple properties or have complex operational needs.
• Hotels that require extensive integrations with OTAs, CRM, and other third-party solutions.
• Properties seeking advanced automation, detailed reporting, and compliance features like GDPR and PCI.
• Chains or resorts with a need for centralized management and multi-currency/language support.

Not ideal if your hotel is small, independent, or prefers a simple, cost-effective solution.

What Type of Hotel Should Use RoomRaccoon?

• Independent hotels or boutique properties looking for an easy-to-use all-in-one platform.
• Small hotels that want automation to reduce manual tasks and increase revenue.
• Properties that prioritize guest experience with features like online check-in and automated communication.
• Hotels focused on increasing direct bookings and optimizing revenue through dynamic pricing.

Not ideal if your hotel operates at a large scale or requires complex multi-property management and extensive integrations.

RoomRaccoon vs myCloud Hospitality PMS: The Bottom Line for Hotels

myCloud Hospitality PMS offers a comprehensive management system with extensive integrations, advanced automation, and detailed analytics, making it suitable for medium to large hotels or chains. It excels in environments where operational complexity, compliance, and multi-property oversight are priorities.

RoomRaccoon shines as a user-friendly, automation-focused platform for small hotels and independent operators. It simplifies reservations, streamlines guest communication, and offers tools to boost revenue with less effort.

If your hotel needs broad control, multi-property features, and sophisticated integrations, go with myCloud. If your goal is quick setup, automation, and increasing direct bookings without complexity, RoomRaccoon is the better choice.