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myCloud Hospitality PMS vs. RoomRaccoon PMS:
Which Is Right for You?
TLDR
We analyzed 313 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
myCloud Hospitality PMS shines in customer support — especially for brand properties (0.0/5) , with exclusive features like Guest CRM and Native Email Marketing.
RoomRaccoon shines when it comes to user interface and experience — especially for independent properties (4.1/5) , with exclusive features like Housekeeping Mobile App.
How Does myCloud Hospitality PMS Compare to RoomRaccoon PMS?
Side-by-side ratings based on 313 verified hotelier reviews on HTR.
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| Ease of Use |
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| Value for Money |
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| Starting Price | From $900/mo | From $1,000/mo |
| Verified Reviews | 104 | 209 |
What Are the Pros and Cons of myCloud Hospitality PMS vs RoomRaccoon PMS?
After analyzing 313 verified reviews, myCloud Hospitality PMS users most value its support team, user-friendliness, integration with otas, while RoomRaccoon users highlight user interface and experience, all-in-one system, automated emails and documents. Click any theme to see what reviewers say.
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Support Team
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User Interface and Experience
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User-friendliness
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All-in-one System
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Integration with OTAs
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Automated Emails and Documents
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Detailed Reporting
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Mobile Application
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Service and Support
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System Slowness
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Integration Limitations
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System Bugs and Stability Issues
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myCloud Hospitality PMS vs RoomRaccoon: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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|---|---|---|
| Small (10-24 rooms) ▾ | #14 67 reviews | #10 90 reviews |
| Mid-Size (25-74 rooms) ▾ | #19 29 reviews | #17 27 reviews |
| Large (75-199 rooms) ▾ | #27 3 reviews | #14 7 reviews |
| X-Large (200+ rooms) | #34 1 reviews | #19 0 reviews |
By Property Type
| Segment |
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| Boutique ▾ | #16 48 reviews | #9 100 reviews |
| Luxury ▾ | #14 49 reviews | #9 64 reviews |
| Branded / Chain ▾ | #12 35 reviews | #14 29 reviews |
| Extended Stay ▾ | #36 2 reviews | #7 28 reviews |
By Region
| Segment |
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| North America ▾ | #41 1 reviews | #24 7 reviews |
| Europe ▾ | #50 0 reviews | #5 123 reviews |
| Asia Pacific ▾ | #7 93 reviews | #31 4 reviews |
| Middle East | #19 1 reviews | #31 1 reviews |
The Decision
Choosing the right property management system (PMS) can significantly impact your hotel's efficiency, guest satisfaction, and revenue. Both myCloud Hospitality PMS and RoomRaccoon aim to streamline operations, but they cater to different hotel types and operational needs. While myCloud offers a more extensive feature set with a focus on larger or chain hotels, RoomRaccoon emphasizes simplicity and automation for smaller, independent properties. Which platform aligns better with your hotel’s goals?
Are you seeking a system that supports complex operations and wide integrations, or do you need an intuitive solution that gets the basics right? Let’s explore how these two products compare across key areas.
Is myCloud Hospitality PMS or RoomRaccoon Better for Hotels?
myCloud Hospitality PMS and RoomRaccoon both aim to improve hotel management but approach this with different strengths. myCloud’s core advantage lies in its extensive integrations, detailed reporting, and advanced features like contactless check-in and digital payments, making it suitable for medium to large hotels seeking comprehensive control. Conversely, RoomRaccoon prioritizes user-friendliness, automation, and affordability, which appeals to small hotels and independents.
Both platforms have strong customer satisfaction, but myCloud’s more recent reviews and higher review count indicate a broader and more current user base. So, which one better suits your hotel’s size, complexity, and growth plans?
myCloud Hospitality PMS vs RoomRaccoon: Which Should Your Hotel Choose?
If your hotel operates at a larger scale, such as a resort, branded chain, or property with multiple locations, myCloud Hospitality PMS is the better fit. It offers 21 exclusive features like multi-currency support, guest CRM, and mobile device notes, ideal for complex, multi-property management. Its integration ecosystem (29 verified partners) supports extensive third-party connections, which larger hotels often require.
In contrast, RoomRaccoon is tailored for small hotels, boutique properties, or independent operators wanting a simple, all-in-one platform that combines PMS, booking engine, and channel management. Its 13 unique features, including yield management and mobile check-in, are designed to automate daily tasks and increase revenue without overwhelming staff.
In summary, choose myCloud if your hotel needs multi-property management and advanced integrations; opt for RoomRaccoon if your focus is simplicity, automation, and rapid onboarding.
Is myCloud Hospitality PMS or RoomRaccoon Easier to Use?
Ease of use is crucial for staff adoption and daily efficiency. myCloud Hospitality PMS boasts a high UI/UX rating of 4.79/5 based on reviews, with users praising its smooth, intuitive interface and detailed reports. However, some mention that the system's depth can require training, and the absence of a mobile app is a drawback.
RoomRaccoon scores slightly lower at 4.74/5 but is praised for its straightforward, user-friendly design and quick onboarding process. Its simplified interface minimizes the learning curve, especially for small teams or less tech-savvy staff.
Edge: myCloud Hospitality PMS. While both are easy to navigate, myCloud’s comprehensive interface is slightly more polished, especially for larger teams needing detailed control.
Which Has Better Features: myCloud Hospitality PMS or RoomRaccoon?
myCloud Hospitality PMS leads with 21 features exclusive to it, including multi-lingual capabilities, online support, gift vouchers, digital registration, guest messaging, and mobile app support. Its features support complex operations, compliance (GDPR, PCI), and advanced automation.
RoomRaccoon offers 13 unique features, such as its integrated booking engine, yield management, inventory control, and a mobile housekeeper app. Although fewer in number, these features focus on automating core tasks and boosting revenue efficiently.
Overall, myCloud’s broader feature set makes it suitable for larger or multi-faceted hotels, but RoomRaccoon’s targeted automation is ideal for small, independent hotels.
Edge: myCloud Hospitality PMS, for its extensive feature set tailored to complex operations and compliance needs.
Which Has Better Customer Support: myCloud Hospitality PMS or RoomRaccoon?
Customer support greatly influences your experience, especially during onboarding or troubleshooting. myCloud Hospitality PMS has an impressive support rating of 4.83/5, with reviews highlighting quick, helpful responses from dedicated teams. Users frequently mention that support is proactive and responsive, with one reviewer stating, "The team has always been available to assist."
RoomRaccoon’s support scores lower at 4.53/5, with some reviews citing slower response times and frustration during system bugs. While many users praise its friendliness, others note that support can be inconsistent during busy periods.
Edge: myCloud Hospitality PMS. Its higher support rating and positive recent reviews suggest a more reliable support experience.
Which Has More Integrations: myCloud Hospitality PMS or RoomRaccoon?
Integration flexibility is vital for tailoring your hotel tech stack. myCloud Hospitality PMS offers 29 verified partners, including key players like Sage, SiteMinder, and Revinate. Its open API allows connectivity with popular payment systems, CRM, and booking engines, supporting diverse operational needs.
RoomRaccoon boasts a larger total of 88 verified partners, including its own integrations with OTAs, payment providers, and a broad marketplace of plugins like Paxxio and RevControl. It integrates directly with many tools, simplifying workflow automation.
Edge: RoomRaccoon. Its broader integration ecosystem supports a wider variety of third-party solutions, especially for small hotels seeking plug-and-play options.
Which Do Hoteliers Rate Higher: myCloud Hospitality PMS or RoomRaccoon?
Review scores reflect real-world satisfaction. myCloud’s overall rating of 4.81/5 from 95 reviews and a recent NPS score of 9.03/10 demonstrate consistent, strong approval. Hotels in various segments, especially boutique and resort categories, rate it highly—independent hotels give it 4.5/5.
RoomRaccoon has an even higher overall rating of 4.88/5 from 169 reviews, with a recent NPS of 9.09/10. Its user base, mainly small and boutique hotels, consistently praises its ease of use, automation, and revenue growth results.
Edge: RoomRaccoon. Its higher review count and slightly elevated recent ratings underscore its popularity among small hotel operators.
How Much Do myCloud Hospitality PMS and RoomRaccoon Cost?
Pricing is straightforward but slightly different. myCloud Hospitality PMS costs $900 per month with no extra implementation or setup fees, reflecting its enterprise-grade features. RoomRaccoon is priced at $1,000 per month, also without additional charges.
Both are subscription-based cloud solutions, so ongoing costs are predictable. Larger hotels may find myCloud’s price justified by its extensive features, while smaller hotels might prefer RoomRaccoon’s slightly higher but more streamlined offering.
What Type of Hotel Should Use myCloud Hospitality PMS?
- Hotels that operate across multiple properties or have complex operational needs.
- Hotels that require extensive integrations with OTAs, CRM, and other third-party solutions.
- Properties seeking advanced automation, detailed reporting, and compliance features like GDPR and PCI.
- Chains or resorts with a need for centralized management and multi-currency/language support.
Not ideal if your hotel is small, independent, or prefers a simple, cost-effective solution.
What Type of Hotel Should Use RoomRaccoon?
- Independent hotels or boutique properties looking for an easy-to-use all-in-one platform.
- Small hotels that want automation to reduce manual tasks and increase revenue.
- Properties that prioritize guest experience with features like online check-in and automated communication.
- Hotels focused on increasing direct bookings and optimizing revenue through dynamic pricing.
Not ideal if your hotel operates at a large scale or requires complex multi-property management and extensive integrations.
RoomRaccoon vs myCloud Hospitality PMS: The Bottom Line for Hotels
myCloud Hospitality PMS offers a comprehensive management system with extensive integrations, advanced automation, and detailed analytics, making it suitable for medium to large hotels or chains. It excels in environments where operational complexity, compliance, and multi-property oversight are priorities.
RoomRaccoon shines as a user-friendly, automation-focused platform for small hotels and independent operators. It simplifies reservations, streamlines guest communication, and offers tools to boost revenue with less effort.
If your hotel needs broad control, multi-property features, and sophisticated integrations, go with myCloud. If your goal is quick setup, automation, and increasing direct bookings without complexity, RoomRaccoon is the better choice.
How Much Do myCloud Hospitality PMS and RoomRaccoon PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $900/mo | From $1,000/mo |
Which Features Does myCloud Hospitality PMS Have That RoomRaccoon PMS Doesn't (and Vice Versa)?
According to HTR's product database, myCloud Hospitality PMS and RoomRaccoon PMS share 38 features. Here are the key differences — features one has that the other lacks.
| Feature |
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| 2-way real time integrations | ||
| Analytics dashboard | ||
| Gift Vouchers & Prepaid Experiences | ||
| Guest CRM | ||
| Inventory Management | ||
| Multi-Currency Support | ||
| Multi-currency | ||
| Multi-lingual | ||
| Native Email Marketing | ||
| Online 24/7 support | ||
| PMS connectivity | ||
| Unlimited Channels (no additional cost) |
Showing top differences. 22 more features differ between these products.
Real-World Results: myCloud Hospitality PMS vs RoomRaccoon by Business Goal
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
No published case study for this goal yet.
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
No published case study for this goal yet.
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
myCloud Hospitality PMS vs RoomRaccoon: The Bottom Line
What hoteliers love
Although not a unique feature, the exemplary customer support is a recurring theme. Users consistently praise the responsiveness and helpfulness of th... Although not a unique feature, the exemplary customer support is a recurring theme. Users consistently praise the responsiveness and helpfulness of the support team, highlighting their role in resolving issues promptly.
Hoteliers consistently praise the intuitive and user-friendly interface of mycloud PMS. This ease of use helps in quick staff training and smooth dail... Hoteliers consistently praise the intuitive and user-friendly interface of mycloud PMS. This ease of use helps in quick staff training and smooth daily operations, making it accessible even for employees without extensive technical knowledge.
Users frequently mention mycloud's seamless integration with online travel agencies like Booking.com, Agoda, and Expedia. This integration streamlines... Users frequently mention mycloud's seamless integration with online travel agencies like Booking.com, Agoda, and Expedia. This integration streamlines the booking process, increases hotel occupancy rates, and simplifies rate management, enhancing revenue opportunities for hoteliers.
Where hoteliers push back
Several reviews highlight the absence of a mobile application as a significant shortcoming. Users express a need for a mobile app to manage operations... Several reviews highlight the absence of a mobile application as a significant shortcoming. Users express a need for a mobile app to manage operations on the go, which they believe would further enhance the system's flexibility and usability.
Some users report occasional slowness in the mycloud PMS, often attributing it to internet connectivity issues. While the cloud-based nature is benefi... Some users report occasional slowness in the mycloud PMS, often attributing it to internet connectivity issues. While the cloud-based nature is beneficial, it also means the system's performance can be affected by network speed.
Ranks higher for
Unique capabilities
What hoteliers love
Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, t... Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, there are suggestions for improvement, especially for mobile and tablet versions of the system to enhance usability further.
RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidat... RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidation helps streamline operations and eliminate the need for multiple software solutions. Many reviews highlight how this feature saves time and makes management easier.
Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Aut... Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Automated invoicing and pre/post-stay emails are frequently mentioned benefits. Users also commend the customization options for these automated functionalities.
Where hoteliers push back
While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomR... While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomRaccoon's support team. Long wait times for issue resolution, especially during critical operational periods, are common complaints.
Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs.... Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs. Users express their desire for more seamless integrations to avoid manual work and additional expenses.
Ranks higher for
Unique capabilities
Frequently Asked Questions About myCloud Hospitality PMS vs RoomRaccoon PMS
Can myCloud Hospitality PMS replace RoomRaccoon PMS?
It depends on your requirements. myCloud Hospitality PMS and RoomRaccoon PMS share many core Property Management Systems features, but each has unique capabilities. myCloud Hospitality PMS offers 29 verified integration partners, while RoomRaccoon PMS offers 88. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. myCloud Hospitality PMS leads in ease of use at 4.8/5 vs 4.8/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do myCloud Hospitality PMS or RoomRaccoon PMS offer a free plan?
myCloud Hospitality PMS: No. RoomRaccoon PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank myCloud Hospitality PMS and RoomRaccoon PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. myCloud Hospitality PMS has an HT Score of 75 and RoomRaccoon has 80. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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