Revinate (Reservation Sales Suite) vs. RateTiger CRS (by eRevMax):
Which Is Right for You?

The Decision

Choosing between Revinate and RateTiger CRS hinges on your hotel’s primary needs. Revinate offers a guest-focused reservation sales platform aimed at increasing conversions and capturing leads. RateTiger CRS, on the other hand, is a multi-channel distribution and channel management tool designed to maximize your online presence and streamline operations. Both products solve distinct problems, but their core functions diverge significantly.

Revinate emphasizes converting inbound calls and web leads into bookings, while RateTiger centers on expanding your distribution reach and managing multiple OTAs efficiently. The question is, which aligns better with your hotel’s strategic priorities?

Is Revinate or RateTiger CRS Better for Hotels?

Revinate’s Reservation Sales Suite is tailored for hotels aiming to boost revenue through guest engagement, CRM, and lead management. Its strengths lie in customer relationship management, inbound call handling, and lead conversion, making it ideal for properties focused on direct reservations and personalized guest interactions.

RateTiger CRS excels for hotels that need to widen their distribution channels, automate rate updates, and manage multiple OTAs from a single platform. Its advanced channel management capabilities allow hotels to control rates, policies, and inventory across a vast network of travel agents and meta channels.

If your hotel prioritizes increasing inbound voice reservations and improving guest data management, Revinate is the clear choice. Conversely, if your goal is to optimize online distribution, manage multiple channels seamlessly, and build a strong OTA presence, RateTiger CRS is more suitable.

Is Revinate or RateTiger CRS Easier to Use?

Revinate’s user interface scores 4.73 out of 5, with recent reviews highlighting its intuitiveness and ease of onboarding. Users appreciate the straightforward navigation, especially in lead management and CRM functionalities, which translate into quicker staff adoption.

RateTiger CRS’s UI scores 4.14 out of 5, with reviews noting its complexity but also its effectiveness once mastered. Some users mention the learning curve, but overall, they find it manageable and worth the effort for its powerful distribution tools.

Edge: Revinate.

Which Has Better Features: Revinate or RateTiger CRS?

Revinate’s unique features include centralized user and role management, lead scoring, and contact management, tailored for reservation sales and guest data handling. Its CRM capabilities enable tracking guest interactions and driving personalized marketing efforts.

RateTiger CRS offers a broader suite of features—11 in total—including channel management and OTA distribution, metasearch connectivity, dynamic pricing, multi-property management, PMS integration, and a content management system. These features support comprehensive online distribution and revenue management.

While Revinate excels at guest engagement and lead conversion, RateTiger’s extensive features make it the more versatile tool for distribution and channel management.

Edge: RateTiger CRS.

Which Has Better Customer Support: Revinate or RateTiger CRS?

Revinate’s support team receives a 4.64/5 rating, with reviews praising their responsiveness and dedicated account management. Customers often mention the value of ongoing strategic meetings and personalized support.

RateTiger CRS’s customer support scores slightly higher at 4.71/5, with reviews emphasizing prompt responses and effective resolution. Many users appreciate their sustained support, especially during OTA setup and system updates.

Both platforms boast strong support, but RateTiger’s slightly higher recent ratings suggest a marginal edge in customer service quality.

Edge: RateTiger CRS.

Which Has More Integrations: Revinate or RateTiger CRS?

Revinate connects with 98 verified partners, including property management systems, marketing tools, and analytics platforms, with 30 shared partners like HotelTime and Stayntouch. Its integrations focus on guest data, marketing, and CRM tools.

RateTiger CRS offers 70 verified partners, with shared integrations such as HotelTime and Stayntouch. Its connectivity emphasizes OTA channels, GDS, and content management systems, supporting a broad online distribution network.

While Revinate has more total integrations, RateTiger’s focus on OTA and distribution channels makes it the more comprehensive solution for online reach.

Edge: Revinate.

Which Do Hoteliers Rate Higher: Revinate or RateTiger CRS?

Revinate’s overall rating is a perfect 5/5 based on 11 reviews, with recent feedback highlighting its role in boosting bookings and guest engagement. Luxury hotels, in particular, rate it highly for lead management and CRM features, giving it a strong reputation among high-end properties.

RateTiger CRS’s ratings are less conclusive, with no recent reviews and a lower overall score of 0/5 from 7 reviews. Its user base is more niche, consisting mainly of resorts and boutique hotels, but the lack of recent reviews weakens its credibility.

Given the recency and volume of reviews, Revinate is clearly the higher-rated product.

Edge: Revinate.

How Much Do Revinate and RateTiger CRS Cost?

Pricing for Revinate is not publicly available; it likely depends on your hotel’s size and needs, with a focus on lead management and CRM. Its value is reflected in its high ratings and tailored features.

RateTiger CRS does not publish fixed prices either, but as a comprehensive distribution platform, costs typically involve subscription fees based on distribution volume and property count.

Both products require direct contact for quotes, but Revinate’s clearer value proposition and recent reviews suggest it’s a worthwhile investment if your focus is on reservations and guest data.

What Type of Hotel Should Use Revinate?

• Hotels that prioritize direct reservations and guest engagement.
• Teams aiming to enhance lead capture and conversion rates.
• Properties seeking to increase revenue from inbound calls and web leads.
• Hotels that want a user-friendly CRM integrated with call center functions.
• Hotels focused on providing personalized guest experiences and loyalty.

Not ideal if your primary goal is broad online distribution or OTA management; in that case, RateTiger is better suited.

What Type of Hotel Should Use RateTiger CRS?

• Hotels that need to expand their online reach across multiple OTAs.
• Properties managing multi-property portfolios or chains.
• Teams seeking to automate rate updates and channel management.
• Hotels wanting to optimize their meta search and GDS connectivity.
• Hotels aiming to streamline daily distribution operations from a centralized platform.

Not ideal if your hotel’s focus is on improving direct booking conversions through voice or CRM; Revinate offers more targeted tools for that.

The Bottom Line for Hotels

Revinate and RateTiger CRS serve distinct hotel needs. Revinate is best for properties that want to increase direct reservations, improve guest relationships, and boost inbound call conversions. RateTiger CRS is ideal for hotels prioritizing extensive distribution, OTA management, and online channel control.

If your hotel’s strategy centers on capturing and converting web and voice leads, Revinate’s high reviews, recent data, and comprehensive CRM features make it the more compelling choice. For hotels seeking to broaden their online presence and simplify multi-channel management, RateTiger CRS offers a robust, feature-rich platform.

Ultimately, your decision should align with your hotel’s specific growth goals—whether that’s direct reservation growth or widespread online distribution.

Note: Based on the latest review data, Revinate’s higher review count and more recent feedback make it the stronger candidate for hoteliers seeking a reservations-focused platform.