NewBook (PMS) vs. Preno:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can significantly impact your hotel's operations, revenue, and guest satisfaction. Both NewBook and Preno aim to streamline your daily tasks and improve management, but they differ in features, support, and user experience. Your decision hinges on which platform aligns best with your hotel’s size, segment, and regional needs.

While NewBook boasts more extensive features, Preno's recent reviews and larger user base suggest it might be the more reliable option. Are you ready to dive into the specifics?

Is NewBook or Preno Better for Hotels?

Both NewBook and Preno serve hotels seeking to simplify operations and boost bookings, but they do so with different strengths. NewBook offers a broader set of features like multi-currency support, guest CRM, and integrated payment terminals, making it suitable for hotels with complex needs or multiple revenue streams. Preno, on the other hand, focuses on ease of use, strong integration with tools like Xero and SiteMinder, and a straightforward interface.

NewBook’s lower review count (16 reviews, with no recent feedback) means its data is less current, whereas Preno’s 144 reviews, including recent ones, provide more reliable insights into ongoing performance. Given this, which platform aligns with your hotel’s operational complexity?

NewBook vs Preno: Which Should Your Hotel Choose?

If your hotel needs advanced features such as multi-lingual support, gift vouchers, or integrated payment terminals, NewBook is the better fit. Its comprehensive guest CRM and wellness modules cater well to resorts, boutique hotels, and properties offering diverse services. Conversely, if you prioritize a user-friendly interface, robust channel management, and seamless integration with accounting tools like Xero, Preno is ideal—especially for boutique hotels, motels, and properties emphasizing operational simplicity.

For hotels with a focus on multi-property management and detailed reporting, Preno’s superior review scores and recent feedback make it a more dependable choice. Your decision should depend on your property’s specific requirements.

Is NewBook or Preno Easier to Use?

Based on current ratings and reviews, Preno’s ease of use stands out, with a 4.78/5 UX rating, compared to NewBook’s 4.69/5. Support and onboarding reviews favor Preno as well, with users praising its intuitive layout and helpful onboarding experiences. NewBook’s support staff is rated perfect at 5/5, and users mention the platform’s power and customization, but some note a steeper learning curve.

Edge: Preno.

Which Has Better Features: NewBook or Preno?

NewBook offers 10 features exclusive to it—guest CRM, multi-currency, wellness modules, and integrated payment terminals—making it suitable for properties needing advanced guest communications and multi-service management. Preno provides 10 unique features, including real-time status updates, automated space optimization, and drag-n-drop tapecharts, which enhance operational efficiency.

Both platforms share 20 features, but NewBook’s added guest management and multi-lingual capabilities give it an edge for properties with diverse guest bases. However, Preno’s real-time reporting and automation tools are highly valued.

Edge: NewBook.

Which Has Better Customer Support: NewBook or Preno?

NewBook’s customer support scores a perfect 5/5, with reviews highlighting prompt, knowledgeable assistance and regular updates that help maximize platform use. Users appreciate NewBook’s dedicated support team and solution-driven updates that keep them competitive.

Preno’s 4.8/5 support score is also impressive, with reviewers describing the team as responsive and helpful, especially during onboarding. Some mention occasional delays, but overall, Preno’s customer service remains highly rated.

Edge: NewBook.

Which Has More Integrations: NewBook or Preno?

Preno slightly surpasses NewBook with 17 verified partners versus NewBook’s 16. Shared integrations include SiteMinder, Revinate, and RoomPriceGenie, providing reliable channel and reputation management.

Unique integrations for NewBook include GuestRevu and D-Edge, while Preno’s exclusive partners like Xero, Lightspeed, and TrustYou expand its connectivity options. If your hotel relies heavily on specific integrations, Preno’s broader partner list offers more flexibility.

Edge: Preno.

Which Do Hoteliers Rate Higher: NewBook or Preno?

Preno’s reviews are more numerous and recent, giving it the edge in current user satisfaction. Its 4.72/5 rating from 138 reviews, including recent feedback, reflects strong and consistent performance across hotel segments like boutique hotels and motels.

NewBook’s limited reviews (only 16, with no recent feedback) mean its ratings are less reliable today. Hoteliers especially appreciate Preno’s ease of use, support, and ongoing updates.

Edge: Preno.

How Much Do NewBook and Preno Cost?

NewBook’s pricing starts at $1,000 per month with no free trial, while Preno’s base price is $800 monthly, also without a trial. Neither platform offers flexible billing options like per-room charges or freemium models, which can influence your total cost depending on your hotel size.

Given the current data, Preno’s lower base price and recent reviews make it a more cost-effective choice for many properties.

What Type of Hotel Should Use NewBook?

• Hotels that need extensive guest management features, such as CRM, profiles, and wellness modules.
• Properties offering multi-currency or multi-lingual support, especially in international markets.
• Resorts, vacation rentals, and villas seeking a central platform to manage diverse services.
• Hotels that prioritize customizable communication and integrated payment options.
• Teams that want a platform capable of handling complex billing, gift vouchers, and digital registration.

Not ideal if you prefer a simple, straightforward system focused on ease of use or have limited staff training resources.

What Type of Hotel Should Use Preno?

• Boutique hotels and motels looking for an intuitive, easy-to-use PMS.
• Properties emphasizing real-time status updates, automation, and dynamic pricing.
• Hotels that rely heavily on channel managers like SiteMinder, with a need for seamless integration.
• Hotels seeking strong accounting integration, especially with Xero.
• Teams that value customer support, mobile access, and quick onboarding.

Not ideal if your hotel requires extensive guest profiles or wellness features, as these are absent from Preno’s core offerings.

Preno vs NewBook: The Bottom Line for Hotels

At its core, NewBook offers a broader feature set tailored to properties with complex needs, multi-service offerings, and multi-language requirements. Its extensive guest management options and diverse modules make it suitable for resorts and larger properties needing detailed customization. However, its limited recent reviews mean its current support and user satisfaction data are less reliable.

Preno, with more reviews and a higher recent review count, proves to be a more dependable choice for boutique hotels, motels, and properties prioritizing ease of use, quick onboarding, and seamless integrations. Its focus on automation and real-time updates helps streamline operations and improve guest experiences.

If your hotel values extensive features and multi-service management, and you’re comfortable with less recent data, NewBook may suit you. But if reliability, strong support, and current user satisfaction matter most, Preno is the clear choice.

In conclusion, for most hoteliers evaluating these two options today, Preno’s recent reviews and higher user ratings make it the more trusted platform. Its focus on simplicity, support, and integration aligns well with the needs of boutique and small to mid-sized hotels looking to improve operational efficiency without complexity.