NewBooks vs. RoomRaccoon HMS:
Which Is Right for You?

The Decision

Choosing the right hotel management system (HMS) can make or break your operational efficiency and guest experience. You’re evaluating NewBooks by Newbook and RoomRaccoon HMS, two solutions designed to streamline hotel workflows, increase revenue, and improve guest satisfaction. While both aim to serve your needs, their core strengths and market presence differ significantly. How do you decide which system truly fits your hotel’s unique requirements?

Is NewBooks or RoomRaccoon Better for Hotels?

Both NewBooks and RoomRaccoon aim to simplify hotel operations, but their focus areas diverge. NewBooks claims to deliver advanced AI-driven solutions for book retailers and publishers, emphasizing inventory and review management, which is not directly tailored for hotel operations. RoomRaccoon, however, is a dedicated hotel management system with a comprehensive suite of features for small to mid-sized hotels, including PMS, channel management, and booking engines.

With only NewBooks available in a niche industry outside hospitality, its review count and recent feedback are nonexistent for hotel use. RoomRaccoon boasts 484 reviews, with recent feedback in the last six months, making its data more relevant and current. Given this, RoomRaccoon is clearly the more tested and proven option for hotels. Are you comfortable adopting a system primarily developed for other industries, or do you need a solution built specifically for hospitality?

RoomRaccoon vs NewBooks: Which Should Your Hotel Choose?

If your hotel needs a robust, all-in-one platform focused on guest management, revenue optimization, and operational automation, RoomRaccoon is the clear choice. Its extensive feature set—over 57 unique hotel-centric functionalities—makes it suitable for independent hotels, boutique properties, and small hotel groups seeking integrated PMS, channel management, booking engine, and automation tools in one system.

Conversely, if your team primarily requires AI-powered content summaries or inventory management for a retail or publishing context, NewBooks might be relevant. But for hospitality-specific needs—such as managing guest profiles, automating post-stay emails, or dynamic pricing—RoomRaccoon’s proven track record with thousands of properties makes it the safer and more effective choice.

In essence, for hotel operations, RoomRaccoon is the established leader, with proven success and recent reviews confirming its value. NewBooks’s focus on publishing and retail means it’s not designed for your hotel’s core functions.

Is NewBooks or RoomRaccoon Easier to Use?

RoomRaccoon enjoys a near-perfect ease of use rating at 4.87 out of 5, based on recent reviews from over 484 users. Customers highlight its intuitive interface, quick onboarding process, and straightforward staff adoption, with many noting that they can train staff in days rather than weeks. One user states, “The system is very user-friendly and easy to learn,” reflecting a smooth implementation experience.

In contrast, NewBooks does not provide any recent user ratings or feedback specific to hotel management, making it impossible to assess its usability in this context. Given the extensive positive reviews and high ratings, the edge clearly goes to RoomRaccoon for user-friendliness.

Which Has Better Features: NewBooks or RoomRaccoon?

RoomRaccoon offers over 57 hotel-specific features, including special offers & discounts, automated post-stay emails, revenue management modules, multi-currency and multi-lingual support, integrated housekeeping, POS, automated night audit, online check-in, and real-time reporting. These features are designed to address the daily needs of independent hotels, boutique properties, and small chains.

NewBooks, on the other hand, does not list any hotel-specific features and appears to lack the depth of operational tools necessary for hotel management. Its features are more aligned with inventory and review management in retail contexts, not hospitality. Therefore, RoomRaccoon’s comprehensive set of features gives it a decisive edge for hotels.

Which Has Better Customer Support: NewBooks or RoomRaccoon?

RoomRaccoon has a customer support rating of 4.74 out of 5, with recent reviews praising their prompt, knowledgeable, and friendly support team. One user mentions, “The patience RoomRaccoon has shown has been outstanding,” indicating high satisfaction with onboarding and ongoing support.

NewBooks has no recent support ratings or reviews related to hotel management, which diminishes confidence in its support quality in this context. Given the current feedback, RoomRaccoon’s support team is the stronger, more reliable partner for hoteliers.

Which Has More Integrations: NewBooks or RoomRaccoon?

RoomRaccoon boasts 88 verified integrations, including key partners like Sage, Epos Now, and many booking and payment platforms, facilitating seamless operations across front and back office systems. Its open API and extensive partner network allow for customization and flexibility.

NewBooks has no listed verified integrations for hotel operations, making it less adaptable for hotels relying on multiple systems. This significant difference makes RoomRaccoon the clear winner in flexibility and connectivity.

Which Do Hoteliers Rate Higher: NewBooks or RoomRaccoon?

RoomRaccoon’s overall rating of 4.95 out of 5, based on 484 recent reviews, indicates high satisfaction among small hotels, boutique hotels, and independent property owners. Hotels like The Glen Boutique Hotel & Spa and Vila Origens have reported increased RevPAR and operational savings, with some praising its automation and user-friendliness.

NewBooks, with zero reviews specific to hotels, cannot be rated by hoteliers. Its lack of hotel-specific feedback confirms that RoomRaccoon is the more trusted and highly rated system among property owners.

How Much Do NewBooks and RoomRaccoon Cost?

RoomRaccoon's pricing starts at a base of $1,000 per month, with no free trial or implementation fee listed. This cost covers its extensive feature set and integrations, offering good value for small to medium-sized hotels seeking an all-in-one solution.

NewBooks does not list any pricing details, likely due to its focus outside hospitality. Its absence of transparent hotel pricing makes RoomRaccoon the more predictable choice for budget planning.

What Type of Hotel Should Use NewBooks?

• Hotels that primarily operate as retail outlets or publishers and require inventory or review management.
• Teams that need AI summaries and personalized content recommendations for books or retail products.
• Small businesses outside hospitality looking for a platform to automate inventory, reviews, and recommendations.
• Not ideal if your hotel needs a comprehensive PMS, channel management, or guest communication tools.

NewBooks is better suited for non-hotel industries, so it's not recommended for your hotel unless your operation is heavily retail-oriented.

What Type of Hotel Should Use RoomRaccoon?

• Small to medium independent hotels, boutique properties, B&Bs, and hostels seeking an all-in-one management system.
• Hotels looking to automate reservations, optimize revenue with AI-driven pricing, and streamline guest communication.
• Properties that need real-time reporting, integrated housekeeping, and multi-channel distribution.
• Teams wanting a platform with over 300 integrations and a high user satisfaction rate.
• Not ideal if you operate a large chain requiring enterprise-level solutions or extensive global reach.

RoomRaccoon is designed for hoteliers aiming for operational efficiency and revenue growth in the independent and boutique segment.

RoomRaccoon vs NewBooks: The Bottom Line for Hotels

RoomRaccoon is a dedicated hotel management system with a solid reputation, extensive feature set, and recent reviews confirming its usability and support. Its market presence in over 34 countries and nearly 500 reviews highlight its reliability for small and independent hotels.

NewBooks, while a compelling platform for retail and publishing, lacks hotel-specific features, recent reviews, and a proven track record within the hospitality industry. Its focus on inventory and review management outside of hotels makes it unsuitable for your operational needs.

If you want a hotel-specific, well-rated, and feature-rich system, RoomRaccoon is the clear choice. It offers the tools, integrations, and support to help your hotel operate smoothly and grow confidently.

Edge: RoomRaccoon.