Newhotel vs. RoomRaccoon HMS:
Which Is Right for You?

Is Newhotel or RoomRaccoon Better for Hotels?

Newhotel and RoomRaccoon serve hotel management but differ sharply in scope and market fit. Newhotel is a comprehensive, multi-lingual, multi-currency PMS combining front-office, POS, spa, event, and condo management in one integrated platform. It targets larger or complex properties needing diverse operational modules worldwide, with a presence in only one country but spanning six regions. RoomRaccoon is an all-in-one cloud HMS designed primarily for independent hoteliers and small properties, combining PMS, channel manager, and booking engine with automated upselling and AI pricing. It supports over 34 countries with 87 verified integrations.

Both products tackle the core hotel challenge of streamlining operations and boosting revenue. They centralize booking management, automate communications, and integrate with OTAs. However, Newhotel’s limited review data and fewer features beyond core PMS functions contrast with RoomRaccoon’s extensive feature set and broad user base, particularly among small hotels and B&Bs. RoomRaccoon’s focus on automation and ancillary revenue tools differentiates it operationally from Newhotel’s more traditional PMS approach.

Newhotel vs RoomRaccoon: Which Should Your Hotel Choose?

If you operate a small to medium independent hotel, B&B, or boutique property, RoomRaccoon is the stronger choice. Its 573 reviews averaging 4.8/5 overall—including 299 from B&Bs and 248 from boutique hotels—show wide market acceptance and satisfaction in these segments. The platform’s automation of pre/post-stay emails, dynamic pricing, and integrated upselling directly improve revenue and reduce manual workload, as confirmed by multiple case studies reporting RevPAR increases of 22% to 331% and significant time savings.

For larger, multi-departmental hotels, resorts, or multi-ownership properties requiring spa, event, or condo management, Newhotel’s broader operational modules may fit better. However, Newhotel’s single review rating of 3/5 and limited feature count beyond guest feedback management suggest caution. Its more rigid, sometimes unintuitive interface reported by users may increase training and adoption time, unlike RoomRaccoon’s praised ease of use.

Review data for Newhotel is minimal, and RoomRaccoon’s recent review activity has dropped sharply—from an average of 12.5 reviews per six months over two years to only 1 recently—indicating ratings may not fully reflect current product performance. This should be factored into decision-making for both products.

Is Newhotel or RoomRaccoon Easier to Use?

RoomRaccoon scores 4.9/5 on ease of use and 4.8/5 on onboarding across 573 reviews, reflecting strong user feedback on intuitive design and quick staff training. Reviewers highlight how its user-friendly interface reduces training time and operational friction, enabling front desk teams to focus on guest service instead of troubleshooting software.

Newhotel rates 4/5 on both ease of use and onboarding, but this is based on a single review. The reviewer notes Newhotel is “learned fast to use” but “a bit rigid, and sometimes unintuitive,” suggesting mixed frontline experiences. This could lead to longer adjustment periods or occasional workflow inefficiencies.

Both platforms invest in simplifying user adoption, but RoomRaccoon’s extensive and consistent positive feedback from hundreds of users provides stronger evidence of ease for varied hotel teams.

Edge: Even.

Which Has Better Features: Newhotel or RoomRaccoon?

RoomRaccoon offers 46 hotel-specific features that Newhotel lacks, including dynamic rate and revenue management modules, automated pre- and post-stay email communications, online check-in/out, an integrated payment terminal, guest apps, multi-currency and multi-lingual support, and group booking functionalities. These features significantly automate front desk workflows, enhance guest experience, and generate ancillary revenue, supporting operational and financial goals.

Newhotel’s only unique feature is guest feedback management, useful for collecting and analyzing guest satisfaction data but less impactful on day-to-day operations compared to RoomRaccoon’s broader automation and upselling tools.

Both share 11 foundational features like PMS core functions and channel management, but RoomRaccoon’s extensive automation and revenue optimization features provide operational leverage at the front desk and management level that Newhotel does not.

Edge: RoomRaccoon.

Which Has Better Customer Support: Newhotel or RoomRaccoon?

RoomRaccoon’s customer support rates 4.7/5 with onboarding at 4.8/5 based on 573 reviews. Many users praise the company’s responsiveness and hands-on approach during setup and daily use. However, some reviewers mention limited support hours (9-5, email and slow webchat) and no weekend availability, which can be problematic during peak booking times. A negative review explicitly warns that weekend support gaps may force switching systems.

Newhotel rates 4/5 for both support and onboarding, but this is from only one review, limiting confidence in the data. The user did not specify support responsiveness but noted software rigidity and intuitiveness issues, which may indirectly reflect on support needs.

Overall, neither product’s support ratings differ by more than 0.3 points with sufficient reviews, and both appear to provide adequate service with different limitations.

Edge: Even.

Which Has More Integrations: Newhotel or RoomRaccoon?

RoomRaccoon supports 87 verified integrations, more than triple Newhotel’s 27. They share nine common partners including HiJiffy, SiteMinder, and Revinate, essential for channel management and guest engagement. RoomRaccoon’s unique integrations include Sage accounting, FLEXIPASS mobile key access, HQ revenue management tools, and various marketing platforms, enabling a wider operational ecosystem beneficial for independent hotels seeking modern automation and distribution.

Newhotel’s unique integrations focus on specialized hospitality platforms like Omnibees, Profitroom, and IDeaS revenue management, which may suit larger or more complex hotel operations but offer less breadth.

For properties needing extensive third-party connectivity, especially smaller independent hotels, RoomRaccoon’s integration count and variety provide greater flexibility.

Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: Newhotel or RoomRaccoon?

Newhotel’s 3/5 overall rating is based on a single review and thus statistically unreliable. RoomRaccoon’s 4.8/5 rating across 573 reviews reflects robust satisfaction, with segments like Bed & Breakfasts (4.9/5, 299 reviews), Boutique Hotels (4.8/5, 248 reviews), and Luxury Hotels (4.9/5, 156 reviews) consistently giving high marks. RoomRaccoon also scores well in Airport/Conference hotels (4.9/5) and Resorts (4.8/5).

Recent review activity for RoomRaccoon has declined sharply, with only one review in the last six months compared to an average of 12.5 per six months previously, so these ratings may not fully represent the current state of the product or support team.

Given Newhotel’s minimal review presence, RoomRaccoon’s ratings are more credible and widely validated.

Edge: Even.

How Much Do Newhotel and RoomRaccoon Cost?

Newhotel does not publish pricing publicly, and no freemium or flat-rate monthly pricing is available. Without transparent pricing, budgeting and cost comparisons are difficult.

RoomRaccoon’s pricing starts at $1,000, likely a base or setup fee given the absence of monthly flat or per-room fees. No trial option is offered. This transparent pricing structure allows hoteliers to plan financially but may be steep for seasonal or very small operations.

Hotels requiring clear upfront pricing will find RoomRaccoon preferable, though both require direct vendor engagement for detailed quotes.

What Type of Hotel Should Use Newhotel?

• Hotels that require a multi-module system integrating PMS, POS, spa and wellness, events, and condo management.
• Properties needing multi-lingual and multi-currency support for complex fiscal and operational requirements.
• Hotels operating in regions supported by Newhotel’s presence, particularly those needing on-premise or hybrid cloud solutions.
• Teams that prioritize guest feedback management as a component of their service improvement strategy.

Not ideal if:

• Your property is a small independent hotel, B&B, or boutique with limited operational complexity.
• You need extensive automation and upselling features to boost ancillary revenue.
• Front desk teams require an intuitive, flexible interface with quick staff onboarding.
• You depend on transparent pricing and robust customer support coverage.

What Type of Hotel Should Use RoomRaccoon?

• Independent hotels, B&Bs, boutique hotels, and small resorts seeking an integrated PMS, channel manager, and booking engine.
• Properties aiming to increase direct bookings and upsell ancillary services through automated pre/post-stay emails and dynamic pricing.
• Hotels prioritizing a user-friendly interface that minimizes training time and operational errors.
• Teams looking for extensive integrations with payment, accounting, marketing, and keyless access systems.
• Hotels focused on increasing RevPAR and reducing OTA commissions through AI-powered revenue management.

Not ideal if:

• Your hotel needs specialized modules like spa, multi-ownership, or event management not offered.
• You require 24/7 customer support including weekends, as RoomRaccoon’s support is limited to weekdays.
• You operate in countries outside RoomRaccoon’s 34 supported markets or need a local on-premise solution.

Newhotel vs RoomRaccoon: The Bottom Line for Hotels

Newhotel and RoomRaccoon address hotel management from different angles. Newhotel offers a traditional, multi-functional PMS platform suitable for complex properties needing multi-departmental integration, but it has limited review validation and fewer automation features. RoomRaccoon excels as a cloud-based all-in-one HMS designed for independent and small hotels, with extensive automation, integrations, and strong user ratings.

Choose Newhotel if your hotel requires a broad suite of operational tools including spa, events, and condo management, and if your operation is complex enough to justify a less intuitive but more modular system. Its guest feedback management feature may also appeal to hotels emphasizing service quality metrics.

Opt for RoomRaccoon if you run an independent, small to medium hotel, B&B, or boutique property where ease of use, automation, and revenue management are priorities. The product’s 573 reviews averaging 4.8/5 and multiple case studies demonstrating RevPAR growth of up to 331% underpin its strength. However, be aware of the recent 92% drop in review activity, suggesting that current performance or support may differ from past ratings.

Overall, RoomRaccoon stands out for independent hoteliers seeking operational efficiency and revenue growth, while Newhotel fits niche, larger properties requiring diverse modules but with less user feedback to confirm experience.