LIKE MAGIC vs. NexGenGuest:
Which Is Right for You?

The Decision

Choosing between LIKE MAGIC and NexGenGuest hinges on the core needs of your hotel. LIKE MAGIC offers a comprehensive, all-in-one guest app primarily serving European hotels with a focus on operational automation and guest experience. Meanwhile, NexGenGuest emphasizes high engagement and revenue through low-touch, web-based tools, mostly serving North American resorts and boutique hotels. Both aim to enhance guest interactions, but their approaches and strengths differ considerably.

LIKE MAGIC’s broad feature set, recent reviews, and higher review count give it an edge in reliability and ongoing support. NexGenGuest's niche focus on engagement and high satisfaction ratings make it appealing for specific hotel types, but its limited regional presence and smaller user base create some uncertainty. Which product better aligns with your hotel’s strategic goals?

Is LIKE MAGIC or NexGenGuest Better for Hotels?

LIKE MAGIC and NexGenGuest both serve as communication platforms designed to improve guest engagement and operational management. LIKE MAGIC’s Swiss-made app provides a complete digital guest journey, from booking to post-stay, with features like AI responses, digital keys, and request management, aiming to streamline hotel operations. NexGenGuest, in contrast, operates as a web-based system that emphasizes real-time engagement, promotions, and targeted communication, often integrated with property management systems like Opera.

LIKE MAGIC surpasses NexGenGuest in recent reviews, with 26 reviews in the last six months compared to NexGenGuest’s none. The higher review count and a 99% likelihood to recommend make LIKE MAGIC’s performance and support more trustworthy. NexGenGuest’s approach is more niche, focusing on high engagement and marketing, which may suit boutique resorts or properties emphasizing personalized marketing over operational automation.

Are you seeking a fully integrated operational platform or a targeted engagement system? Your hotel’s size, region, and strategic focus will determine the better fit.

LIKE MAGIC vs NexGenGuest: Which Should Your Hotel Choose?

If your hotel needs a comprehensive guest app that automates booking, check-in, and operations while boosting revenue, LIKE MAGIC is the ideal choice. Its extensive feature set and recent positive reviews—especially from European hotels—highlight its ability to streamline complex operations and improve guest satisfaction.

If your hotel prioritizes high guest engagement, marketing, and targeted communication, especially in North America or boutique settings, NexGenGuest should be your pick. Its user-friendly platform and positive feedback on communication tools make it well-suited for properties aiming to increase guest interaction and upsell opportunities.

For hotels with a focus on operational efficiency and automation, LIKE MAGIC clearly leads. Conversely, if your goal is to drive engagement and personalized marketing with a simpler, web-based system, NexGenGuest is preferable.

Is LIKE MAGIC or NexGenGuest Easier to Use?

LIKE MAGIC has a high ease-of-use rating of 4.96/5, with onboarding rated at 4.8/5. Reviewers praise its intuitive, mobile-first interface, and seamless integration with existing systems, leading to quick staff adoption. Some users note a desire for more customization options, but overall, its user experience is considered modern and straightforward.

NexGenGuest’s platform scores slightly lower at 4.75/5 but remains user-friendly, with reviews emphasizing its simplicity and ease of configuration. The company’s quick support and ongoing improvements facilitate smooth adoption, especially for small teams without extensive tech support.

Edge: LIKE MAGIC

Which Has Better Features: LIKE MAGIC or NexGenGuest?

LIKE MAGIC offers 10 verified features, including request management, app download, payments, and AI-powered responses—features NexGenGuest lacks. Its unique features like request management and integrated payments broaden its operational scope. NexGenGuest provides core engagement tools and one additional unique feature: local recommendations.

LIKE MAGIC's features focus on automating operations, guest journey management, and revenue generation, while NexGenGuest emphasizes guest communication, marketing, and real-time engagement. Both platforms are feature-rich, but LIKE MAGIC’s broader offering and more verified features give it a decisive advantage.

Edge: LIKE MAGIC

Which Has Better Customer Support: LIKE MAGIC or NexGenGuest?

LIKE MAGIC demonstrates a support rating of 4.85/5, with recent reviews praising its quick, responsive support team that responds proactively to issues. Users highlight the platform’s ongoing updates and effective onboarding processes, making support a reliable part of their experience.

NexGenGuest’s support is rated slightly lower at 4.83/5, with reviews emphasizing the team’s responsiveness and user-friendly approach. Customers appreciate the continuous improvements and straightforward communication, but fewer reviews make this less definitive than LIKE MAGIC’s.

Edge: LIKE MAGIC

Which Has More Integrations: LIKE MAGIC or NexGenGuest?

LIKE MAGIC integrates with 10 verified partners, including major PMS and hardware providers like Oracle Hospitality, Mews, and SALTO Systems. Its wide array of integrations supports seamless operation across hotel management systems and third-party platforms.

NexGenGuest offers 3 verified integrations, primarily with Opera, Hapi, and Stayntouch, focusing on North American markets. While sufficient for small, integrated properties, it lacks the extensive ecosystem that LIKE MAGIC provides.

Edge: LIKE MAGIC

Which Do Hoteliers Rate Higher: LIKE MAGIC or NexGenGuest?

LIKE MAGIC's review score is 0/5, but it is rated 4.92/5 by the six recent reviews, predominantly from boutique and resort properties that appreciate its automation and operational features. The reviews, although fewer, are highly positive, reflecting satisfaction with support and features.

NexGenGuest scores 4.92/5 based on six recent reviews, all from boutique hotels and resorts, emphasizing its high engagement and ease of communication. Its smaller user base and regional focus mean fewer reviews but consistently high ratings.

While both products are highly rated, the larger, more recent review base for LIKE MAGIC suggests a more stable and trusted platform.

Edge: LIKE MAGIC

How Much Do LIKE MAGIC and NexGenGuest Cost?

LIKE MAGIC’s pricing starts at $700 per month, with no freemium options, implementation fees, or trial periods. The pricing appears straightforward, but the absence of a free tier means an upfront investment.

NexGenGuest does not publicly list its pricing, making direct comparison difficult. It’s likely customized based on hotel size and needs, which could involve additional costs.

If you seek transparent pricing, LIKE MAGIC provides clarity; for tailored solutions, inquire directly with NexGenGuest.

What Type of Hotel Should Use LIKE MAGIC?

• Hotels that want to automate operational processes like check-in/check-out, payments, and request management.
• Hotels aiming to increase revenue through upselling and digital concierge features.
• Hotels with a focus on enhancing guest experience via personalized, seamless interactions.
• Hotels with a regional presence in Europe or targeting European markets.
• Teams that prefer a Swiss-made, all-in-one solution with proven scalability.

Not ideal if your hotel is a small boutique or resort in North America seeking high engagement marketing tools.

What Type of Hotel Should Use NexGenGuest?

• Resorts and boutique hotels looking to boost guest engagement through real-time communication.
• Hotels prioritizing social media-like interactions, promotions, and personalized marketing.
• Properties that want a simple, web-based system that integrates with existing PMS like Opera.
• Hotels focusing on high guest satisfaction scores and high engagement metrics.
• Teams that prefer a lightweight, user-friendly platform for marketing and communication.

Not ideal if operational automation or extensive integrations are your priority.

LIKE MAGIC vs NexGenGuest: The Bottom Line for Hotels

LIKE MAGIC is a comprehensive guest app that excels in automation, operational efficiency, and revenue generation. Its recent reviews and higher review count make it a dependable choice for hotels seeking a scalable, all-in-one platform that enhances both guest experience and staff productivity.

Choose LIKE MAGIC if your hotel needs a full-service digital guest journey, especially if you operate in Europe or want proven automation tools. It’s ideal for hotels aiming to streamline operations, automate repetitive tasks, and increase revenue.

NexGenGuest is better suited for properties focused on guest engagement, targeted marketing, and high satisfaction scores, particularly in North America. Its lightweight, web-based system fosters high interaction and marketing effectiveness but may lack the operational depth of LIKE MAGIC.

If your priority is a trusted, feature-rich platform with strong support and integrations, LIKE MAGIC is the clear choice. For properties emphasizing guest engagement and marketing in a boutique or resort setting, NexGenGuest remains a compelling option.