Nonius Mobile vs. STAY Guest App:
Which Is Right for You?

The Decision

Choosing the right guest app is crucial to enhancing your hotel’s guest experience and operational efficiency. Both Nonius Mobile by Nonius and STAY Guest App aim to digitize guest interactions, but they differ significantly in terms of features, support, and market presence. Your decision should hinge on which product aligns best with your specific needs and strategic goals.

Nonius offers a comprehensive digital journey platform with advanced features like mobile check-in and payments, but it lacks recent reviews and an overall rating, raising questions about current user satisfaction. Meanwhile, STAY boasts a robust user base, recent positive reviews, and high satisfaction scores, making it the more reliable choice for most hoteliers today.

Is Nonius Mobile or STAY Guest App Better for Hotels?

Both products aim to streamline guest communications and services through mobile technology, but their market presence and user feedback differ dramatically. Nonius has been around since 2005 and provides a suite of digital solutions, including online check-in, guest apps, and digital dining, yet it has no recent reviews or data on customer satisfaction. This absence raises concerns about its current usability and support.

STAY, founded in 2012, has a more recent and active presence, with over 200 reviews in the last six months alone and a 4/5 overall rating. Its high NPS score and 96% likelihood to recommend indicate strong recent user satisfaction. Given the current data, STAY’s reviews suggest your team will experience more reliable support and a better overall user experience.

Do these differences matter for your hotel’s needs and expectations?

STAY Guest App vs Nonius Mobile: Which Should Your Hotel Choose?

If your property is seeking a user-friendly platform with proven impact on guest satisfaction, STAY is the clear choice. It’s trusted by over 1,000 hotels globally, with many reports highlighting improved operational efficiency, reduced queues, and increased revenue—like the case at VIVA Wyndham and NH Hotels.

Nonius may appeal if you require a broader suite of digital solutions beyond guest engagement, such as mobile check-in and payments, especially if you’re already familiar with Nonius’s ecosystem. However, without recent reviews or a high overall rating, it’s less certain that Nonius will meet your expectations in 2024.

For most hoteliers looking for a reliable, well-supported guest app, STAY offers a safer, more tested option.

Is Nonius Mobile or STAY Guest App Easier to Use?

Ease of use is a key factor, especially for staff adoption and guest engagement. STAY’s interface receives a high rating of 4.78/5, with reviews describing it as intuitive, simple to update, and straightforward for both staff and guests. Many users praise its quick onboarding process, with a support rating of 4.83/5.

Nonius, on the other hand, scores zero in ease of use and has no recent reviews to gauge current usability. Its lack of recent feedback indicates it may be outdated or less user-friendly today.

Edge: STAY Guest App.

Which Has Better Features: Nonius Mobile or STAY Guest App?

STAY offers 10 shared features with Nonius, plus four unique ones—chatbot, message routing, automated replies, and mobile app—adding flexibility and automation. Nonius has only two unique features: payments and mobile check-in.

STAY’s advanced features, particularly its chatbot and messaging routing, improve guest communication and staff efficiency. Its feature set aligns well with hotels prioritizing guest engagement automation and real-time communication, giving it a clear edge.

Edge: STAY Guest App.

Which Has Better Customer Support: Nonius Mobile or STAY Guest App?

Customer support is critical for smooth onboarding and ongoing success. STAY’s support ratings are high at 4.83/5, with reviews emphasizing helpful, responsive service that makes implementation easier. Its clients report quick resolutions and strong post-sales support.

Nonius, lacking recent reviews, offers no current data on support quality. Historically, its support ratings are unknown or unverified, which could pose a risk for hotels needing reliable assistance.

Edge: STAY Guest App.

Which Has More Integrations: Nonius Mobile or STAY Guest App?

Nonius has an impressive 44 verified partners, including major systems like Oracle Hospitality, Mews, and SiteMinder, offering extensive integration options. STAY has 20 verified partners, including key players like Hotelkit, Winhotel, and Civitfun, with 9 shared integrations.

While Nonius supports more integrations overall, STAY’s partnerships with leading PMS and channel managers are sufficient for most hotels. If extensive integrations with niche systems are crucial, Nonius may be preferable; otherwise, STAY’s core integrations are strong enough.

Edge: Nonius Mobile.

Which Do Hoteliers Rate Higher: Nonius or STAY?

Since Nonius has no recent reviews or ratings, it cannot be reliably compared based on current user feedback. Conversely, STAY’s 206 reviews in the last six months with a 4/5 rating reflect current, positive sentiment.

Hoteliers across segments—especially those in the mid-market and chain hotels—favor STAY’s ease of use and support, making it the more trusted option today.

Edge: STAY Guest App.

How Much Do Nonius and STAY Cost?

Nonius does not provide publicly available pricing information, suggesting a customized quote process. STAY charges a base price of $300 per month, with no implementation or hidden fees, making costs transparent for decision-making.

If budget transparency is critical, STAY’s straightforward pricing simplifies comparison and planning. Without pricing details for Nonius, it’s hard to gauge ROI or affordability.

What Type of Hotel Should Use Nonius Mobile?

• Hotels seeking a comprehensive digital platform to boost sales and operational efficiency.
• Properties that want integrated online check-in, digital dining, and loyalty programs.
• Larger hotels or chains that can leverage extensive integrations and advanced features.
• Hotels prioritizing mobile payments and check-in for a seamless guest experience.

Not ideal if your hotel needs immediate support or recent user reviews, or if you prefer a simple, straightforward guest app.

What Type of Hotel Should Use STAY Guest App?

• Hotels aiming to improve operational efficiency and guest satisfaction through digitization.
• Properties that want an easy-to-use platform with high user satisfaction.
• Hotels looking for proven results in reducing queues and increasing revenue.
• Independent hotels or chains seeking quick deployment with strong local support.

Not ideal if your hotel has complex, niche operational needs beyond standard guest services, or if you require extensive third-party integrations.

STAY vs Nonius: The Bottom Line for Hotels

The core difference lies in recent user feedback and overall market validation. STAY has a clear edge thanks to its high review count, strong recent ratings, and proven impact on guest satisfaction and operational efficiency.

If your hotel prioritizes ease of use, support, and a product with current positive reviews, STAY is the better choice. It’s trusted by hundreds of hotels worldwide and delivers tangible benefits in guest experience and staff productivity.

Nonius, despite its broad feature set and extensive integrations, lacks recent reviews and high user satisfaction ratings, making it a riskier investment. It may suit larger, tech-savvy properties with existing Nonius systems, but for most hotels, STAY provides a safer, more reliable path forward.

In conclusion, for most hoteliers today, STAY Guest App is the recommended option, especially if recent reviews and high user satisfaction are your priorities.