Noovy vs. roommaster HMS:
Which Is Right for You?

The Decision

Choosing between Noovy by Noovy and roommaster HMS hinges on your hotel's specific needs, operational complexity, and growth ambitions. Both products aim to streamline hotel management, but they target different hotel segments and offer distinct features.

Noovy is a newer, all-in-one platform designed to simplify operations with a focus on user-friendliness and connectivity, especially suited for boutique and small to mid-sized hotels. roommaster, with its decades-long presence, emphasizes extensive customization, robust reporting, and integration capabilities, often appealing to larger or more complex properties.

Are you seeking a straightforward, modern system with comprehensive connectivity, or a more customizable, report-driven solution? Your decision depends on what your hotel values most in management efficiency.

Is Noovy or roommaster Better for Hotels?

Noovy and roommaster both serve hotel management needs but diverge significantly in their approach and target markets. Noovy, with its recent reviews and 21 total reviews—none in the last six months—has a reputation for ease of use, fast onboarding, and a straightforward all-in-one system. It’s ideal if your hotel prioritizes simplicity, modern interfaces, and integrated booking and revenue management.

Conversely, roommaster boasts over 129 reviews, with 32 recent ones, indicating a more established presence and ongoing customer engagement. Its strength lies in complex reporting, deep integrations, and flexibility, making it suitable for properties with more intricate operational requirements or multi-property portfolios.

The real question: Are you looking for a fresh, easy-to-implement system or an experienced, adaptable platform with extensive features?

Noovy vs roommaster: Which Should Your Hotel Choose?

If your hotel needs a modern, simple solution with quick deployment and minimal technical fuss, Noovy is the better fit. It offers an intuitive interface, a built-in PMS, channel management, booking engine, and guest communication tools, all for just €£$5 per room per month.

If, however, your hotel requires detailed customization, advanced reporting, and integration capabilities to support complex operations—especially if you manage multiple properties—roommaster is the more appropriate choice. It provides 30 features exclusive to its platform, including revenue management, guest CRM, and online support, tailored for larger or more intricate hotel operations.

In essence, choose Noovy for ease and speed; pick roommaster for depth and adaptability.

Is Noovy or roommaster Easier to Use?

Noovy’s ease of use is reflected in a 4.62/5 UI rating and positive review comments highlighting its user-friendly, online, no-install approach. Customers praise its fast onboarding and straightforward navigation, making staff training quick and simple. The identical high marks from recent reviews suggest your team will adopt Noovy with minimal friction.

roommaster scores slightly lower at 4.41/5 but is still viewed as user-friendly, especially for staff familiar with traditional systems. Its drag-and-drop reservations and role-based dashboards facilitate operational efficiency, although its older interface can sometimes feel less modern.

Edge: Noovy.

Which Has Better Features: Noovy or roommaster?

Noovy offers 11 unique features, including multi-lingual support, online checkout, tablet/Kiosk check-in, and integrated CRS—features that enhance guest experience and operational speed. Its mobile app and centralized messaging streamline internal communication, giving it an edge in guest engagement.

roommaster provides 30 features exclusive to its platform, such as gift vouchers, guest feedback management, spa & wellness modules, channel management, revenue tools, and guest CRM. Its extensive feature set supports larger operations with diverse needs.

While roommaster’s feature count is higher, Noovy’s focus on core automation and guest-centric features makes it a practical choice for hotels seeking simplicity. However, for advanced revenue and guest relationship management, roommaster leads.

Edge: roommaster.

Which Has Better Customer Support: Noovy or roommaster?

Noovy’s customer support scores a 4.71/5, with reviewers praising its fast, friendly, and reliable service. The recent reviews mention excellent support, with clients feeling confident that help is readily available when needed.

roommaster’s support scores 4.34/5, with many users citing quick response times and helpful technical assistance. However, some reviews note occasional frustrations with post-update issues and system stability.

Given the more recent and higher ratings, Noovy’s support appears more responsive and better suited to fast-paced hotel environments.

Edge: Noovy.

Which Has More Integrations: Noovy or roommaster?

Noovy connects with 40 verified partners, including major OTAs and PMS integrations like SiteMinder and Revinate. It also offers integrations with Omnibees, Bookboost, and INTELITY, providing considerable flexibility for small to mid-sized hotels.

roommaster supports 56 verified partners, including notable integrations like Sage, Volo, GuestCentric, and Cendyn, with a stronger focus on complex, multi-system environments. Its channel manager and payment integrations are comprehensive, suitable for larger operations.

If your hotel relies heavily on third-party systems, roommaster’s wider array of integrations might be advantageous. For straightforward connectivity needs, Noovy’s extensive list suffices.

Edge: roommaster.

Which Do Hoteliers Rate Higher: Noovy or roommaster?

Noovy’s 21 reviews, all recent, rate it a perfect 5/5, with an impressive 99% likelihood to recommend. Hotels love its ease of use, connectivity, and support, especially boutique and city center properties.

roommaster’s 129 reviews, with 32 in the last six months, average a solid 4.32/5, with an 89% likelihood to recommend. It’s favored by larger properties like resorts and independent hotels that value its extensive features and customization.

Overall, Noovy’s recent reviews and higher ratings make it the clearer favorite among hoteliers.

Edge: Noovy.

How Much Do Noovy and roommaster Cost?

Noovy charges a flat €£$5 per room per month, with no setup or implementation fees and no free tier. Its all-in-one approach offers high value for small to medium hotels seeking simplicity.

roommaster’s pricing starts at $500 per month, with no mention of additional setup or per-room charges, likely reflecting its more extensive feature set. Its cost may scale up with added modules or integrations.

While both are comparable in price, Noovy’s transparent flat rate offers predictable, budget-friendly pricing for hotels prioritizing ease of access.

What Type of Hotel Should Use Noovy?

• Hotels that want a straightforward, modern PMS with integrated booking, channel management, and guest communication.
• Boutique hotels or city center properties needing fast onboarding and minimal training.
• Small to mid-sized hotels seeking an all-in-one system without complex customization.
• Hotels that prioritize mobile check-in, online checkout, and multi-language support.
• Teams wanting to reduce operational complexity and costs with a single platform.

Not ideal if your hotel:

• Has complex revenue management needs.
• Operates multiple properties with diverse branding.
• Requires highly customizable workflows or detailed reporting.

What Type of Hotel Should Use roommaster?

• Larger hotels or resorts with multiple properties needing comprehensive control and reporting.
• Hotels that require extensive integration with third-party systems and revenue tools.
• Properties that need detailed customization and flexible workflows.
• Hotels with complex operational structures, including spa, wellness, and ancillary services.
• Teams that value in-depth reporting, guest CRM, and detailed guest feedback management.

Not ideal if your hotel:

• Prefers a simple, out-of-the-box solution.
• Operates with limited internet stability or smaller staff.
• Needs a lightweight, affordable system without extensive features.

roommaster vs Noovy: The Bottom Line for Hotels

The core difference is that Noovy offers a modern, easy-to-use all-in-one platform suited for boutique and small hotels, emphasizing simplicity, connectivity, and quick deployment. roommaster, with its broader feature set and integration capabilities, is geared toward larger or more complex properties seeking detailed control and customization.

If your hotel values a quick, user-friendly setup with integrated booking and minimal fuss, Noovy provides distinct advantages, especially given its recent 5/5 ratings and 99% recommendation rate. It’s an excellent choice for hotels aiming to modernize operations without overwhelming staff.

Choose roommaster if your hotel needs extensive customization, advanced reporting, and robust integrations—especially if managing multiple properties or complex services. Its longer track record and larger feature set make it the prime option for established or expanding hotel brands.

For most small to mid-sized hotels prioritizing ease, recent reviews, and high satisfaction, Noovy stands out as the more reliable, user-friendly choice. Larger or multi-property operations should consider roommaster’s depth and flexibility, despite its slightly more complex interface.

In conclusion, both systems are capable, but your choice should align with your hotel’s size, operational complexity, and growth plans. The recent surge in reviews and higher ratings for Noovy suggest it’s currently the stronger candidate for most hoteliers seeking simplicity and modern connectivity.