Noovy vs. RoomRaccoon HMS:
Which Is Right for You?

Is Noovy or RoomRaccoon Better for Hotels?

Noovy and RoomRaccoon both address core hotel management needs by combining property management, channel management, and booking engine functions into single platforms. They streamline front desk operations, distribution, and guest communications, reducing manual tasks and enabling better revenue management.

The fundamental divergence lies in their market focus and feature sets. Noovy, with 27 reviews and a perfect 5/5 rating, excels in straightforward usability and automation, targeting city center hotels and boutique properties primarily in Europe and North America. RoomRaccoon, with a far larger base of 573 reviews averaging 4.8/5, emphasizes extensive integrations, automation, and features supporting ancillary revenue, appealing broadly to independent hotels including B&Bs and vacation rentals across 34 countries. Both solve the operational complexity of managing multiple hotel functions, but Noovy suits hotels seeking simplicity with strong channel connectivity, while RoomRaccoon fits properties that prioritize a rich feature ecosystem and scalability.

Noovy vs RoomRaccoon: Which Should Your Hotel Choose?

If you operate a small to medium boutique or city center hotel in Europe or North America, Noovy’s 5/5 overall rating from 27 users and strong scores in customer support (4.8/5) make it a compelling choice. Its emphasis on ease of use and automation simplifies front desk workflows and online distribution, backed by users who highlight its reliability and fast support. However, Noovy lacks recent review activity, so prospective buyers should verify current support responsiveness.

If your property is an independent B&B, resort, or extended stay in a diverse region including Europe, Africa, or South America, RoomRaccoon offers a mature platform with 573 reviews averaging 4.8/5 overall, 4.9/5 ease of use, and extensive features like automated upselling and housekeeping management. Its review volume supports a well-established product, although its review activity has sharply declined recently (92% fewer reviews in the last six months compared to prior periods), indicating potential shifts in customer feedback or product changes. Properties needing advanced integrations and a broad partner ecosystem should lean towards RoomRaccoon.

Data on luxury and branded hotels favors RoomRaccoon for those segments, while Noovy’s strength lies in city center and boutique hotels. Both products have limited presence in budget and hostel segments, with RoomRaccoon showing more diversity in user types but with fewer reviews per segment.

Is Noovy or RoomRaccoon Easier to Use?

RoomRaccoon holds a slight advantage in ease of use with a combined ease of use and onboarding rating averaging 4.85/5 versus Noovy’s 4.6/5. Reviewers consistently praise RoomRaccoon’s intuitive interface, which shortens training time and enables staff to adapt quickly, a critical factor in daily hotel operations. One general manager credited RoomRaccoon with saving hours on staff training and streamlining manual tasks.

Noovy users also commend its user-friendly design and straightforward workflows, highlighting easy reservation creation and fast guest communication. However, some found the interface could be improved for small operators, noting occasional navigation challenges with complex pricing or OTA settings.

Overall, RoomRaccoon’s higher onboarding score (4.8/5 vs. 4.5/5) and larger user base with similar feedback reinforce its lead in staff adoption and ease of getting started.

Edge: RoomRaccoon.

Which Has Better Features: Noovy or RoomRaccoon?

RoomRaccoon offers 21 unique hotel-relevant features not found in Noovy, including post-stay and pre-stay automated emails, loyalty program integration, multi-currency support, wedding and corporate booking modules, guest-facing app, shift planning, and ancillary revenue tracking. These features enhance guest engagement, revenue management, and operational oversight, particularly for hotels focused on upselling, events, and multi-property staffing.

Noovy provides 14 exclusive features such as native email marketing, direct billing, guest CRM, tablet/kiosk check-in, a housekeeping mobile app, integrated central reservation system (CRS), rules-based and automated room assignments, and SMS guest messaging. These capabilities streamline front desk workflows, simplify guest check-in on tablets, and automate operational tasks like housekeeping and room allocation, which directly reduce labor and errors in smaller hotels or those seeking strong automation at check-in.

While Noovy’s unique features focus on operational automation and guest communication, RoomRaccoon delivers a broader feature set that supports revenue management, marketing, and event-specific needs. With RoomRaccoon offering 21 unique features versus Noovy’s 14, properties needing advanced upselling and multi-channel guest engagement will find RoomRaccoon more comprehensive.

Edge: RoomRaccoon.

Which Has Better Customer Support: Noovy or RoomRaccoon?

Noovy rates customer support and onboarding at 4.8/5 and 4.5/5 respectively, while RoomRaccoon scores 4.7/5 and 4.8/5. Although RoomRaccoon’s onboarding outperforms Noovy’s, its slightly lower customer support rating reflects mixed user experiences. Multiple RoomRaccoon reviews express frustration with limited support hours (9-5 only, no weekend coverage) and slow responsiveness during peak booking times, which is critical for weekend operations.

Conversely, Noovy’s reviewers consistently praise fast, friendly support and availability to resolve complex issues, with one user calling it "very helpful" and "courteous." The lack of recent reviews for Noovy limits confirmation of ongoing support quality, but its stable overall rating suggests reliable service.

Given RoomRaccoon’s broader user base and more frequent onboarding assistance balanced against reported support availability issues, and Noovy’s strong support ratings and positive testimonials, the customer support edge goes to Noovy for its higher satisfaction and responsiveness.

Edge: Noovy.

Which Has More Integrations: Noovy or RoomRaccoon?

RoomRaccoon integrates with 87 verified partners compared to Noovy’s 41, more than doubling the integration network. Both platforms share 19 common partners, including major OTAs and revenue management systems like SiteMinder, Revinate, and RateGain, which cover essential distribution and guest feedback channels.

RoomRaccoon’s unique integrations include key systems such as Sage accounting, FLEXIPASS keyless access, Becurious digital marketing, and WuBook PMS. This variety supports diverse operational functions from accounting to marketing automation and guest access control, crucial for hotels wanting an all-encompassing ecosystem.

Noovy integrates with industry players like Omnibees, Shiji Group, and Hotel-Spider, which are strong in channel connectivity and guest engagement but fewer in number and operational scope.

Hotels requiring extensive third-party connectivity, especially in accounting, marketing, and guest access, will benefit more from RoomRaccoon’s integration ecosystem.

Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: Noovy or RoomRaccoon?

Noovy holds a perfect overall rating of 5/5 based on 27 reviews, with strong marks in city center hotels (5/5, 17 reviews), airport/conference hotels (5/5, 9 reviews), and boutique hotels (4.9/5, 17 reviews). Its highest segment ratings are consistent across property types but are limited by review count and zero recent reviews.

RoomRaccoon, with 573 reviews averaging 4.8/5 overall, dominates in volume and geographic reach. It scores 4.9/5 in bed & breakfasts (299 reviews), 4.8/5 in boutique hotels (248 reviews), and 4.9/5 in airport/conference hotels (75 reviews). Despite the volume, its recent review activity has dropped 92% in the last six months, from an average of 12.5 reviews per period to just one, suggesting the possibility of changes in user experience or product stability.

Both products excel in segments they serve well: Noovy in city center and airport-focused hotels, RoomRaccoon in B&Bs and boutique hotels. The absence of recent reviews for Noovy and the steep decline for RoomRaccoon mean current ratings should be interpreted with caution.

Edge: Even.

How Much Do Noovy and RoomRaccoon Cost?

Neither Noovy nor RoomRaccoon publish pricing on a per-room or monthly flat fee basis. Noovy lists a base price of $600, while RoomRaccoon’s base price is $1,000. Both products do not charge implementation fees or offer trials.

Without standardized pricing models, the cost comparison depends on property size and required features. Noovy’s marketing indicates an all-in-one system priced around €/$5 per room monthly, which would be highly competitive. RoomRaccoon’s higher base price likely reflects its broader feature set and integrations.

Hotels should request detailed quotes based on their property size and feature requirements to compare total cost of ownership accurately.

What Type of Hotel Should Use Noovy?

• Hotels that prioritize streamlined front desk operations with automated room assignments and integrated housekeeping mobile apps.
• Properties that value native email marketing and SMS guest communication to enhance guest engagement.
• City center and airport/conference hotels, supported by 26 reviews rating Noovy at 5/5 in these segments.
• Boutique hotels seeking an intuitive, all-in-one PMS with integrated payment and booking engine functionality.
• Teams aiming to reduce manual check-in workload via tablet/kiosk check-in and automated payment handling.

Not ideal if:

• Your property requires extensive integrations beyond core OTAs and channel managers.
• You need detailed loyalty program integration or specialized modules for weddings and corporate events.
• You operate in markets outside Noovy’s primary regions or require multi-currency and multi-lingual support.
• You want a large community of users for benchmark data and peer support.

What Type of Hotel Should Use RoomRaccoon?

• Independent B&Bs and boutique hotels with large volumes of user feedback supporting a 4.8-4.9/5 rating across 547 reviews.
• Properties requiring advanced revenue management tools like AI-powered pricing, automated upselling, and post/pre-stay guest messaging.
• Hotels that benefit from a broad partner ecosystem including accounting, keyless access, and digital marketing integrations.
• Teams managing multi-property operations, corporate events, or loyalty programs needing specialized modules.
• Hoteliers aiming to increase ancillary revenue streams and direct bookings, as supported by multiple case studies citing improvements in RevPAR and booking conversion.

Not ideal if:

• You need consistent, 24/7 customer support, as reviewers report limited support hours and responsiveness issues.
• Your property prefers a simpler interface with fewer advanced features to reduce staff training time.
• You operate outside RoomRaccoon’s primary markets or require more localized support.
• Your team is small with limited technical expertise, and complex onboarding might slow adoption.

Noovy vs RoomRaccoon: The Bottom Line for Hotels

Noovy and RoomRaccoon both provide integrated hotel management systems that unify PMS, channel management, and booking engines, but they differ in focus and scale. Noovy emphasizes operational automation, ease of use, and reliable customer support, appealing especially to city center and boutique hotels in Europe and North America. RoomRaccoon targets independent hoteliers needing extensive features, integrations, and sophisticated revenue tools, with a large user base spanning multiple continents.

Choose Noovy when your property values seamless, straightforward workflows with features like rules-based room assignments, tablet check-in, and native SMS marketing that simplify front desk and housekeeping tasks. Its 5/5 rating from city center and airport hotels and positive support feedback confirm its strength in these areas.

Opt for RoomRaccoon if your hotel requires a comprehensive feature set that includes AI pricing, loyalty program integration, multi-currency support, and event modules. Its 573 reviews and multiple case studies demonstrate effectiveness in boosting ancillary revenue and direct bookings, especially for B&Bs and boutique properties.

Note that RoomRaccoon's review volume has dropped sharply in recent months, reducing confidence that its historic ratings fully reflect current performance. Noovy’s smaller review base and lack of recent reviews similarly warrant a cautious approach. Prospective buyers should prioritize product demos and current user references aligned with their property profile before deciding.