Noovy PMS vs. protel PMS (by Planet):
Which Is Right for You?

The Decision

Choosing the right PMS can transform your hotel operations, guest experience, and revenue streams. Noovy PMS by Noovy and protel PMS by Planet both aim to streamline workflows, but they differ significantly in scope, user reception, and recent updates. Your decision hinges on whether you prioritize a highly rated, easy-to-use platform or a more extensive, integrable system suited for larger or complex properties.

Both systems address core hotel management needs—reservation handling, guest communication, and reporting—but they diverge in their feature sets, support quality, and market presence. Are you ready to explore which one aligns better with your hotel's growth goals?

Is Noovy PMS or protel PMS Better for Hotels?

Noovy PMS and protel PMS tackle hotel management from different angles. Noovy, founded in 2017, emphasizes simplicity, automation, and affordability, especially for independent and boutique hotels. Its reviews praise its ease of use, fast onboarding, and comprehensive support, backed by 19 recent reviews and a 99% likelihood to recommend.

Conversely, protel, established in 1985, targets a broader hotel spectrum, from individual to resort properties, with a focus on extensive integrations and customization. Its 105 reviews include more recent feedback, but a lower overall rating and support score suggest it’s struggled to maintain satisfaction. Which approach aligns better with your hotel’s size and complexity?

Noovy vs protel: Which Should Your Hotel Choose?

If your hotel is an independent, boutique, or city-center property seeking an intuitive, all-in-one solution at a fair price—around $600/month—Noovy fits well. Its standout features include built-in channel management, online check-in, guest messaging, and automated reminders, making daily operations faster with minimal training.

If you operate a larger hotel, chain, or resort that requires deep integrations, advanced reporting, and multi-property management, protel’s broad ecosystem of 1,200+ integrations and customizable options are more fitting. However, be prepared for longer onboarding times and potential support delays with protel’s more complex infrastructure.

Edge: Noovy.

Is Noovy PMS or protel PMS Easier to Use?

Noovy boasts an impressive ease-of-use rating of 4.84/5, with glowing reviews praising its intuitive interface, minimal training, and rapid onboarding. Users highlight that staff adoption is quick, with many saying it simplifies daily tasks and reduces errors.

Protel’s UI, rated at 4.12/5, is considered functional but can be cluttered and complex, especially in its older versions. Users report a steeper learning curve and slower support response times, impacting daily efficiency.

Edge: Noovy.

Which Has Better Features: Noovy PMS or protel PMS?

Noovy offers 11 features exclusive to its platform, including a channel manager, online check-in, automated reminders, and a housekeeping mobile app—features designed to streamline guest communication and operational automation. Its total of 37 features covers essential hotel needs at a competitive price point.

Protel provides 9 features unique to its system, such as multi-currency support, guest CRM, shift planning, and gift vouchers, along with a vast array of integrations. Its comprehensive ecosystem supports complex operations but may be overkill for smaller properties.

Edge: Noovy.

Which Has Better Customer Support: Noovy PMS or protel PMS?

Noovy’s customer support scores a remarkable 4.89/5, with reviews emphasizing quick, friendly, and effective assistance. Guests often mention that support staff resolve issues promptly, enhancing overall satisfaction.

Protel’s support, rated at 3.95/5, is viewed as inconsistent, with some users citing long response times and difficulty reaching knowledgeable staff. While protel has a long history, recent feedback suggests support is an area needing improvement.

Edge: Noovy.

Which Has More Integrations: Noovy PMS or protel PMS?

Protel’s ecosystem boasts over 1,200 verified integrations, including popular partners like SiteMinder, Revinate, and Bookassist. Its extensive ecosystem supports large, multi-property setups and complex tech stacks.

Noovy demonstrates a more modest but solid selection with 40 verified partners, including Otelier, Hoteliers.com, and HotelTime. While sufficient for many independents, it may limit larger hotel groups requiring broader connectivity.

Edge: protel.

Which Do Hoteliers Rate Higher: Noovy or protel?

Noovy’s reviews are all recent, with a perfect 5/5 rating from 19 reviews and a 99% recommendation rate, indicating high satisfaction among independent hoteliers. Its users praise its speed, support, and user-friendly design.

Protel’s 105 reviews include mixed feedback, with many sentimentally positive but some recent complaints about bugs and slow responses. Its rating of 4.11/5 and a Net Promoter Score of 7.7/5 suggest room for improvement, especially in support.

Edge: Noovy.

How Much Do Noovy and protel Cost?

Noovy charges a flat fee of $600 per room per month, with no implementation fees or trial options. This all-in-one price covers PMS, channel management, and booking engine, making it predictable and transparent.

Protel’s pricing starts at $500/month, but additional modules, integrations, or customization may increase costs. Its flexible, modular pricing means budgets can vary widely based on property size and needs.

What Type of Hotel Should Use Noovy?

• Hotels that prioritize ease of use and quick deployment.
• Independent, boutique, or city-center hotels wanting an all-in-one platform.
• Properties seeking automation features like online check-in and guest messaging.
• Teams aiming to reduce training time and operational errors.
• Budget-conscious hotels that need a cost-effective solution.

Not ideal if your hotel needs complex multi-property management or extensive integrations with legacy systems.

What Type of Hotel Should Use protel?

• Hotels that operate multiple properties or resorts needing extensive integrations.
• Larger hotels or chains that require advanced reporting and customization.
• Hotels with international guests needing multi-currency and multi-lingual support.
• Teams that want a flexible, scalable property management environment.
• Hotels seeking a future-proof system with broad third-party connectivity.

Not ideal if your hotel is small, independent, or prefers a simple, straightforward system without extensive customization.

protel vs Noovy: The Bottom Line for Hotels

The core difference is scope: Noovy’s all-in-one, easy-to-use platform excels for smaller, independent hotels, while protel offers a highly customizable, integration-rich environment more suited to larger or complex properties.

Choose Noovy if you want a quick, reliable system with high user satisfaction, minimal fuss, and straightforward pricing. Opt for protel if your hotel needs the flexibility, advanced features, and extensive integrations that can support rapid growth or multi-property management.

For small to mid-sized hotels seeking simplicity and speed, Noovy is the clear winner. Larger hotels or chains aiming for extensive customization and connectivity should lean toward protel, despite potential support challenges.

This comprehensive comparison provides you with a clear understanding of which PMS aligns with your current needs and future ambitions. Remember, the right choice hinges on your hotel’s size, complexity, and strategic goals.