Mews PMS vs OpenHotel PMS: Property Management Systems Comparison (2026)

How Does Mews PMS Compare to OpenHotel PMS?

Side-by-side ratings based on 977 verified hotelier reviews on HTR.

	Mews	OpenHotel
HTScore	100	19
Likelihood to Recommend	92%	95%
Ease of Use	4.7/5	4.7/5
Customer Support	4.3/5	4.8/5
Value for Money	4.4/5	4.8/5

Starting Price	From $900/mo	From $600/mo
Verified Reviews	919	58

What Are the Pros and Cons of Mews PMS vs OpenHotel PMS?

After analyzing 977 verified reviews, Mews users most value its ease of use and fast staff adoption, automation and operational efficiency, integrations and open api, while OpenHotel users highlight customer support, user-friendly pms, continuous updates and improvements. Click any theme to see what reviewers say.

Mews	OpenHotel
Pros
+ Ease of use and fast staff adoption ▾ A major theme is that Mews is intuitive, modern, and easy for teams to learn, making onboarding and day-to-day use simpler than legacy PMS systems. Users often say new employees can get productive quickly, though a minority still find some advanced workflows or settings less intuitive.	+ Customer Support ▾ The open availability and responsiveness of customer support teams are highly appreciated among users. Many specifically mentioned the helpfulness of the team during emergencies and the seamless transition to OpenHotel PMS. This support aids in smooth operations, especially during peak seasons or system transitions.
+ Automation and operational efficiency ▾ Reviewers repeatedly say Mews automates routine hotel work such as reservations, check-ins, invoicing, payments, and housekeeping tasks, which reduces manual effort and errors. Many note that this frees staff to spend more time on guests and helps properties operate more efficiently, especially during busy periods.	+ User-friendly PMS ▾ Many users appreciate how easy it is to navigate and use OpenHotel's PMS. The system is intuitive, even for first-time hotel clerks, and it offers seamless transitions from other systems. Users note it is particularly effective for small to medium-sized properties because of its flexible booking grid and comprehensive layout.
+ Integrations and open API ▾ Mews is consistently valued for connecting with third-party systems such as POS, RMS, payment providers, channel managers, and custom tools, with several users praising its open API. Buyers should note that while the ecosystem is strong, some desired integrations still require extra work or are missing entirely for specific use cases.	+ Continuous Updates and Improvements ▾ Users appreciate that OpenHotel is consistently improving and adding features based on user feedback. This dedication ensures the system stays up-to-date with industry standards and evolving hotel needs. Notifications about these updates are shared through inbox notifications, making it convenient for users to stay informed.
+ Online check-in and digital guest journey ▾ Users frequently highlight online check-in, kiosks, and digital key flows as a major benefit, especially for reducing front-desk queues and enabling smoother arrival experiences. Some reviewers also note gaps in consistency for groups, kiosk uploads, and workflow flexibility around key activation.	+ Direct OTA Connections ▾ Several hoteliers praised OpenHotel for its direct connections with major Online Travel Agencies (OTAs) like Booking.com and Expedia. This integration simplifies inventory updates, reduces manual work, and enhances guest booking experiences. Users mention that it allows for better participation in promotions right within the system, aiding revenue management.
Cons
− Reporting, analytics, and BI ▾ Reporting is one of the most discussed areas, with many users wanting more customizable dashboards, better exports, and stronger financial and operational analytics. While some praise the BI/analytics depth, many reviews say reports can be confusing, incomplete, inconsistent, or too limited for multi-property and accounting needs.	− Reporting Capabilities ▾ While many appreciate the detailed and comprehensive reporting options available in OpenHotel, there is a recurring request for customizable reports and improved metrics suited to specific properties. Some users find current reports cluttered with unnecessary information and have suggested enhancements to better meet their needs.
− Billing, invoicing, and payment automation ▾ Billing and payment automation is one of Mews’ most valued strengths, especially for automated charging, room posting from POS, and payment workflows that reduce manual effort. At the same time, reviewers repeatedly cite pain points around invoice splitting, refunds, credit notes, card handling, and transparency of fees.	− Financial Processing ▾ Users noted that OpenHotel has efficient financial processing modules, including organized views of financials, customizable financial reports, and integration with external fiscal systems. However, enhancements are suggested, particularly around real-time tax reporting and card payment interventions.
− Group bookings and complex stay/billing workflows ▾ Group handling is a recurring weak spot, especially for rooming lists, contracts, split billing, group invoices, and multi-room stays. Several users say these workflows are possible but feel cumbersome, with too many clicks or missing flexibility for real hotel operations.	− Group Booking Tools ▾ The system's ability to handle group bookings efficiently resonates with users. OpenHotel allows for different group booking rates and room blocks, with suggestions for color coding to make it easy to identify different groups. However, several reviews suggest further streamlining to simplify the process even more.

Mews vs OpenHotel: Rankings by Hotel Segment

How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.

By Hotel Size

Segment	Mews	OpenHotel
Small (10-24 rooms) ▾	#3 329 reviews	#25 36 reviews
Mews Small hotels say that Mews's Property Management System, highlighted in verified HotelTechReport reviews, excels due to its ease of use, comprehensive automation features, and seamless integration capabilities. These strengths support efficient operations, improve guest experiences, and streamline hotel management. OpenHotel Small hotels say that OpenHotel's Property Management System excels due to its intuitive user interface, responsive customer support, and seamless OTA integrations, according to verified HotelTechReport reviews. These strengths, highlighted consistently, cater effectively to the needs of small properties.
Mid-Size (25-74 rooms) ▾	#1 397 reviews	#39 11 reviews
Mews Mid-sized hotels say that Mews's Property Management System ranks highly in verified HotelTechReport reviews due to its user-friendly interface, seamless integrations, and efficient task automation. These strengths enhance operational workflow, improve guest satisfaction, and streamline hotel management, highlighting its value for Mid-sized properties. OpenHotel Mid-sized hotels say that OpenHotel's Property Management System excels in usability and customer support, according to verified HotelTechReport reviews. Hotels value its intuitive interface, comprehensive reservation management, and responsive service team, which addresses inquiries and issues efficiently.
Large (75-199 rooms) ▾	#3 45 reviews	#50 0 reviews
Mews Large hotels say that Mews's Property Management System ranks highly due to its user-friendly interface, efficient check-in processes, and extensive API integrations, according to verified HotelTechReport reviews. Its intuitive design and responsiveness to user feedback are important strengths for Large hotels. OpenHotel No segment summary available.
X-Large (200+ rooms) ▾	#3 49 reviews	#21 2 reviews
Mews X Large hotels say that Mews's Property Management System ranks highly in verified HotelTechReport reviews for its user-friendly interface, seamless integration capabilities, and effective automation of tasks. X Large establishments appreciate its adaptability, ease of training new staff, and efficient reservation management, making daily operations smoother. OpenHotel No segment summary available.

By Property Type

Segment	Mews	OpenHotel
Boutique ▾	#1 483 reviews	#37 16 reviews
Mews Boutique hotels say that Mews's Property Management System ranks highly due to its intuitive interface, flexible automation, and robust guest integration features. Verified HotelTechReport reviews reveal its strong support team enhances operational efficiency and streamlines daily tasks for boutique establishments. OpenHotel Boutique hotels say that OpenHotel's Property Management System ranks highly according to verified HotelTechReport reviews due to its user-friendly interface, responsive customer service, and efficient integration with booking platforms. This makes it well-suited to meet the dynamic needs of Boutique hotels.
Luxury ▾	#5 220 reviews	#45 4 reviews
Mews Luxury hotels say that Mews's Property Management System enhances operational efficiency, offers seamless automation, and integrates easily with other systems, according to verified HotelTechReport reviews. Its intuitive design and robust support are cited as crucial strengths for luxury hospitality. OpenHotel No segment summary available.
Branded / Chain ▾	#2 170 reviews	#28 9 reviews
Mews Branded hotels say that Mews's Property Management System ranks highly in Branded due to its user-friendly interface, comprehensive automation features, and robust integration capabilities, as noted in verified HotelTechReport reviews. These aspects enhance operational efficiency and guest experiences for Branded hotels. OpenHotel Branded hotels say that OpenHotel's Property Management System ranks highly in verified HotelTechReport reviews due to its user-friendly interface, exceptional customer support, and seamless rate management. These strengths align closely with the operational needs of Branded hotels.
Extended Stay ▾	#1 130 reviews	#43 2 reviews
Mews Extended-Stay-Serviced-Apartments hotels say that Mews's Property Management System is popular due to its intuitive user interface, robust automation features, and seamless integration capabilities, according to verified HotelTechReport reviews. These strengths streamline operations and enhance guest experiences, crucial for extended stays. OpenHotel No segment summary available.

By Region

Segment	Mews	OpenHotel
North America ▾	#8 106 reviews	#14 54 reviews
Mews Na hotels say that Mews's Property Management System excels based on verified HotelTechReport reviews due to its intuitive interface, seamless integration capabilities, and robust support team. These features streamline check-ins and operations, significantly enhancing efficiency and guest satisfaction for Na hotels. OpenHotel Na hotels say that OpenHotel's Property Management System ranks highly based on verified HotelTechReport reviews, highlighting its user-friendly interface, efficient customer service, and seamless OTA booking updates as key strengths important to Na hotels.
Europe ▾	#1 660 reviews	—
Mews Europe hotels say that Mews's Property Management System excels due to its intuitive user interface, robust automation features, and seamless integration capabilities, creating operational efficiency. Verified HotelTechReport reviews highlight Europe hotels' appreciation for smooth guest experiences, enhanced team productivity, and simplified daily operations. OpenHotel No segment summary available.
Asia Pacific ▾	#10 17 reviews	—
Mews Ap hotels say that Mews's Property Management System is highly rated in verified HotelTechReport reviews for its intuitive interface, seamless integration capabilities, and robust automation features. These attributes significantly enhance operational efficiency, reduce manual tasks, and improve guest service, which are crucial for Ap hotels. OpenHotel No segment summary available.
Middle East ▾	#28 8 reviews	—
Mews Me hotels say that Mews's Property Management Systems excel in user-friendliness, continuous feature updates, and robust integration capabilities, according to verified HotelTechReport reviews. Me hotels value its ease of use for staff and its capacity for seamless third-party system integration. OpenHotel No segment summary available.

The Decision
Choosing between Mews PMS and OpenHotel PMS hinges on your hotel's size, operational complexity, and growth ambitions. Both systems aim to streamline property management, but they diverge significantly in user experience, feature depth, and market reach. Mews offers a more extensive ecosystem and recent reviews, making it the more reliable choice for modern, scalable hotel operations. Are you ready to pick a system that will support your hotel's future growth?

Is Mews PMS or OpenHotel PMS Better for Hotels?

Mews and OpenHotel both serve property management needs, but they approach the challenge differently. Mews, with its cloud-native architecture and over 750 reviews, provides a flexible, automation-rich platform that supports complex operations. OpenHotel, with fewer recent reviews and a narrower regional presence, is designed for smaller, straightforward properties seeking an all-in-one solution. The key question is: which aligns better with your hotel's specific needs and growth plans?

Mews PMS vs OpenHotel PMS: Which Should Your Hotel Choose?

If your hotel needs a platform with extensive integrations, automation, and scalability, go with Mews. Its broad feature set, including guest CRM, online check-in, and real-time reporting, makes it ideal for boutique and independent hotels aiming to grow. If simplicity and affordability are your priorities, and your property is small or regional, OpenHotel's user-friendly interface and integrated booking tools may fit better. However, the more recent reviews and larger user base favor Mews for long-term success.

Is Mews PMS or OpenHotel PMS Easier to Use?

Mews boasts a high ease-of-use rating at 4.7/5, with many reviews praising its intuitive interface, modern design, and quick onboarding—some users highlight how staff can log in from anywhere and work remotely. OpenHotel is similarly rated at 4.71/5, with users appreciating its straightforward setup and helpful support, especially for smaller teams. Nevertheless, Mews' more sophisticated features sometimes require more learning upfront. Edge: Mews.

Which Has Better Features: Mews PMS or OpenHotel PMS?

Mews offers 36 unique features, including a guest CRM, integrated ID scanner, automated space management, and a guest app—none of which are available in OpenHotel. OpenHotel provides a solid core PMS with yield management, OTA connections, and group booking tools but lacks the extensive automation and guest engagement features of Mews. For advanced operational needs, Mews' feature depth gives it the edge.

Which Has Better Customer Support: Mews PMS or OpenHotel PMS?

OpenHotel’s support score of 4.82/5 is driven by personalized, responsive service, with reviews emphasizing the helpfulness of its small support team. Mews, rated at 4.27/5, receives praise for its support but sometimes faces criticism for bugs or slow resolutions. Given the recent reviews' focus and the larger user base, OpenHotel’s support appears more consistent. Edge: OpenHotel.

Which Has More Integrations: Mews PMS or OpenHotel PMS?

Mews boasts 336 verified partners, including major channel managers and property solutions, offering a wide array of integrations—many exclusive. OpenHotel has only 12 verified partners, sharing a few with Mews but lacking the breadth of third-party connectivity. If integrations are crucial to your operations, Mews' extensive ecosystem provides a clear advantage.

Which Do Hoteliers Rate Higher: Mews PMS or OpenHotel PMS?

Mews has a 4.62/5 overall rating based on 758 reviews, with recent feedback highlighting its automation and flexibility—especially from boutique and hostel properties. OpenHotel’s higher rating at 4.81/5 is based on fewer reviews, mostly from small properties, emphasizing ease of use and support. The larger, more recent review count for Mews suggests a more reliable and evolving platform. Edge: Mews.

How Much Do Mews and OpenHotel Cost?

Mews charges a base fee of $900 monthly, with no implementation or per-room charges, providing transparency and scalability for growing hotels. OpenHotel’s pricing is not publicly disclosed but appears to be a subscription-based model without setup fees, often favored by smaller operators. Considering features and market presence, Mews' pricing aligns with its extensive capabilities and larger scale.

What Type of Hotel Should Use Mews PMS?

Hotels that require scalable, automation-rich management.
Boutique, independent, or hostel operators aiming for growth.
Properties seeking extensive integrations and guest engagement tools.
Teams that prefer cloud-native, mobile access, and real-time reporting.
Not ideal if: your hotel is very small with minimal operations; you prefer a simple, budget-friendly system without advanced features.

What Type of Hotel Should Use OpenHotel PMS?

Small to medium-sized properties needing an all-in-one, easy-to-use platform.
Hotels prioritizing cost-effectiveness and quick onboarding.
Operators who value personalized support and straightforward features.
Properties with limited technical staff or regional focus.
Not ideal if: you require extensive automation, advanced guest CRM, or broad integrations; you plan to scale rapidly or need multi-property management.

Mews vs OpenHotel: The Bottom Line for Hotels

Mews and OpenHotel both target different hotel segments. Mews offers a flexible, automation-heavy platform suited for hotels seeking growth and operational sophistication, while OpenHotel provides a straightforward, user-friendly solution for smaller properties.

If your hotel needs scalability, extensive integrations, and automation, go with Mews for its superior review score, feature set, and recent user feedback. For smaller, regional hotels prioritizing ease of use and support, OpenHotel remains a strong contender, especially given its higher recent ratings and personal service.

In conclusion, choose Mews if you want a future-proof, highly connected PMS that can grow with your hotel. Opt for OpenHotel if you seek simplicity, direct support, and cost-effective property management—especially in regional markets.

How Much Do Mews PMS and OpenHotel PMS Cost?

Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.

	Mews	OpenHotel
Starting Price	From $900/mo	From $600/mo

Feature Comparison: Mews PMS vs OpenHotel PMS

These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.

Feature	Mews	OpenHotel
▾ Accounting & Finance	100%	80%
Direct billing
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)
Automated night audit
▾ Marketing & Ecommerce	100%	63%
Guest Communication (SMS Messaging)
Native Email Marketing
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine
Transactional Emails (booking, folios, etc)
▾ Administration & Configuration	75%	75%
Centralized user & role management
Multi-lingual
Cloud based
On premise
▾ Customer Management	100%	50%
Guest Communication (SMS Messaging)
Guest profiles
Centralized Messaging
Transactional Emails (booking, folios, etc)
▾ Front Office	92%	34%
Mobile Device Notes & Tasks (Voice-to-Text)
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management
Automated reminders
Guest profiles
Tablet/Kiosk Check-in
Payment Requests
Centralized Messaging
Automated Space Optimization
▾ Groups Management	100%	50%
Group functionality
Automated Space Optimization
▾ Guest Experience	100%	12%
Integrated ID & Passport Scanner
Digital Registration
Guest App
Online Check-in
Online Checkout
Guest Messaging
Transactional Emails (booking, folios, etc)
ID Scanning & Registration Pre-fill
Lobby Kiosk
▾ Housekeeping	100%	13%
Housekeeping module
Housekeeping Mobile App
Real-Time Status Updates
Automated Assignments
Real Time Reporting
Shift Planning
Employee Messaging
Online Checkout
▾ Payments	100%	80%
Integrated Payment Terminal & Card Reader
Direct billing
Multi-currency
Payment processing
Payment Requests
▾ Reservations Management	100%	23%
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart
Rate Management
Automated Space Optimization
Rules Based Room Assignments
Transactional Emails (booking, folios, etc)
▾ Revenue Management	100%	80%
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing
▾ Taxes & Compliance	100%	0%
PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration
▾ Support & Training	100%	100%
Online 24/7 support
▾ Food & Beverage	100%	100%
EPoS
▾ Spa	0%	0%
Spa & Wellness Module

Real-World Results: Mews vs OpenHotel by Business Goal

We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.

Increase Revenue & Reduce Costs

Episode Tbilisi Small

+ Zero connection fee costs

+ 11.9% booking engine conversion rate (average for independent hotels is 3.3%)

+ 9% higher ADR for direct bookings compared to OTAs

"It was vital for us to find a hospitality cloud that would give us the freedom to innovate and move quickly with new technology – that’s one of the main reasons we chose Mews."

Nikoloz Cherkezishvili

Co-Founder & CEO, Episode Hotels

OpenHotel

No published case study for this goal yet.

Increase Operational Efficiency

Aplend Apartments Mid-Size

+ Five properties went live in the space of two weeks

+ One week from welcome call to go live date for several resorts

+ 80% faster to train new staff, cutting time from five working days to just one

"Since moving to Mews, we can be so much more agile in how we operate, both in terms of how we engage with guests and testing out new integrations and tools through Mews Marketplace..."

Matej Matejka

Owner, Aplend Group

OpenHotel

No published case study for this goal yet.

Improve Guest Experience

Leven Manchester Small

+ 33% of guests use online check-in

+ 9% higher ADR for guests who use online check-in

+ Up to an hour saved per day for the front desk team

"We want to provide the best hospitality for guests anywhere in the country, and Mews is definitely the right solution to help us achieve that goal."

Kris Doyle

General Manager, Leven Manchester

OpenHotel

No published case study for this goal yet.

Mews vs OpenHotel: The Bottom Line

Mews

4.6/5 from 919 reviews

What hoteliers love

Ease of use and fast staff adoption 83% positive

A major theme is that Mews is intuitive, modern, and easy for teams to learn, making onboarding and day-to-day use simpler than legacy PMS systems. Us... A major theme is that Mews is intuitive, modern, and easy for teams to learn, making onboarding and day-to-day use simpler than legacy PMS systems. Users often say new employees can get productive quickly, though a minority still find some advanced workflows or settings less intuitive.

Automation and operational efficiency 87% positive

Reviewers repeatedly say Mews automates routine hotel work such as reservations, check-ins, invoicing, payments, and housekeeping tasks, which reduces... Reviewers repeatedly say Mews automates routine hotel work such as reservations, check-ins, invoicing, payments, and housekeeping tasks, which reduces manual effort and errors. Many note that this frees staff to spend more time on guests and helps properties operate more efficiently, especially during busy periods.

Integrations and open API 81% positive

Mews is consistently valued for connecting with third-party systems such as POS, RMS, payment providers, channel managers, and custom tools, with seve... Mews is consistently valued for connecting with third-party systems such as POS, RMS, payment providers, channel managers, and custom tools, with several users praising its open API. Buyers should note that while the ecosystem is strong, some desired integrations still require extra work or are missing entirely for specific use cases.

Where hoteliers push back

Reporting, analytics, and BI 57% negative

Reporting is one of the most discussed areas, with many users wanting more customizable dashboards, better exports, and stronger financial and operati... Reporting is one of the most discussed areas, with many users wanting more customizable dashboards, better exports, and stronger financial and operational analytics. While some praise the BI/analytics depth, many reviews say reports can be confusing, incomplete, inconsistent, or too limited for multi-property and accounting needs.

Billing, invoicing, and payment automation 50% negative

Billing and payment automation is one of Mews’ most valued strengths, especially for automated charging, room posting from POS, and payment workflows... Billing and payment automation is one of Mews’ most valued strengths, especially for automated charging, room posting from POS, and payment workflows that reduce manual effort. At the same time, reviewers repeatedly cite pain points around invoice splitting, refunds, credit notes, card handling, and transparency of fees.

Ranks higher for

Large (75-199 rooms) #3 vs #50

Mid-Size (25-74 rooms) #1 vs #39

Small (10-24 rooms) #3 vs #25

X-Large (200+ rooms) #3 vs #21

Unique capabilities

Multi-lingual Multi-currency Guest CRM Guest profiles Integrated CRS

4.7/5 ease of use 4.3/5 support 352 integrations

Visit Website

OpenHotel

4.8/5 from 58 reviews

What hoteliers love

Customer Support 98% positive

The open availability and responsiveness of customer support teams are highly appreciated among users. Many specifically mentioned the helpfulness of... The open availability and responsiveness of customer support teams are highly appreciated among users. Many specifically mentioned the helpfulness of the team during emergencies and the seamless transition to OpenHotel PMS. This support aids in smooth operations, especially during peak seasons or system transitions.

User-friendly PMS 78% positive

Many users appreciate how easy it is to navigate and use OpenHotel's PMS. The system is intuitive, even for first-time hotel clerks, and it offers sea... Many users appreciate how easy it is to navigate and use OpenHotel's PMS. The system is intuitive, even for first-time hotel clerks, and it offers seamless transitions from other systems. Users note it is particularly effective for small to medium-sized properties because of its flexible booking grid and comprehensive layout.

Continuous Updates and Improvements 86% positive

Users appreciate that OpenHotel is consistently improving and adding features based on user feedback. This dedication ensures the system stays up-to-d... Users appreciate that OpenHotel is consistently improving and adding features based on user feedback. This dedication ensures the system stays up-to-date with industry standards and evolving hotel needs. Notifications about these updates are shared through inbox notifications, making it convenient for users to stay informed.

Where hoteliers push back

Reporting Capabilities 47% negative

While many appreciate the detailed and comprehensive reporting options available in OpenHotel, there is a recurring request for customizable reports a... While many appreciate the detailed and comprehensive reporting options available in OpenHotel, there is a recurring request for customizable reports and improved metrics suited to specific properties. Some users find current reports cluttered with unnecessary information and have suggested enhancements to better meet their needs.

Financial Processing 64% negative

Users noted that OpenHotel has efficient financial processing modules, including organized views of financials, customizable financial reports, and in... Users noted that OpenHotel has efficient financial processing modules, including organized views of financials, customizable financial reports, and integration with external fiscal systems. However, enhancements are suggested, particularly around real-time tax reporting and card payment interventions.

Ranks higher for

Motels #12 vs #15

4.7/5 ease of use 4.8/5 support 14 integrations

Visit Profile

Where the ratings diverge most

Customer Support OpenHotel 4.8 vs 4.3 (+0.6)

Value for Money OpenHotel 4.8 vs 4.4 (+0.4)

Frequently Asked Questions About Mews PMS vs OpenHotel PMS

Can Mews PMS replace OpenHotel PMS?

It depends on your requirements. Mews PMS and OpenHotel PMS share many core Property Management Systems features, but each has unique capabilities. Mews PMS offers 352 verified integration partners, while OpenHotel PMS offers 14. Review the feature comparison above to see where they differ before switching.

Which is better for small or independent hotels?

Small hotels should prioritize ease of use and fast onboarding. Mews PMS leads in ease of use at 4.7/5 vs 4.7/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.

Do Mews PMS or OpenHotel PMS offer a free plan?

Mews PMS: No. OpenHotel PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.

How Does HTR Evaluate and Rank Mews PMS and OpenHotel PMS?

The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Mews has an HT Score of 100 and OpenHotel has 19. Here is how the score is calculated.

Criteria Group	Weight	What It Measures
Customer Ratings & Reviews		How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias.
Partner Ecosystem		How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack.
Customer Centricity		How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features.
Reach, Staying Power & Resources		How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity.

Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →