OpenHotel PMS vs. RoomRaccoon PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is critical for your hotel's operations, guest experience, and revenue. Both OpenHotel PMS and RoomRaccoon PMS aim to streamline these areas, but they serve different hotel profiles and priorities. OpenHotel boasts a higher overall rating and more recent reviews, indicating stronger and more current user satisfaction. Which system best fits your hotel's specific needs?

Is OpenHotel or RoomRaccoon Better for Hotels?

OpenHotel and RoomRaccoon are both designed to simplify hotel management, but they target different segments and offer distinct strengths. OpenHotel’s platform emphasizes integrated channel management, yield management, and website creation, with a focus on small to medium-sized properties primarily in North America and Europe. RoomRaccoon, on the other hand, combines PMS, booking engine, channel manager, and accounting into a single platform, with a focus on independent hotels and small properties across Europe, Africa, and North America.

OpenHotel has a smaller review count (57) with no recent reviews in the last six months, but its reviews reflect a high level of satisfaction, especially around customer support and ease of use. RoomRaccoon has a larger review base (169), with recent reviews in the last six months, making its data more reflective of current user experiences. Given the recency and volume of reviews, RoomRaccoon’s overall user sentiment appears more current and robust.

Both systems solve core hotel management challenges—reservation handling, guest communication, and revenue optimization—but OpenHotel’s strength lies in its channel management and detailed reporting, while RoomRaccoon excels in automation and integration. Which of these core competencies aligns better with your hotel's priorities?

RoomRaccoon vs OpenHotel: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, all-in-one platform that simplifies reservation workflows, automates guest communication, and offers a robust booking engine, RoomRaccoon is the better choice. Its user-friendly interface, automatic guest communication, and built-in revenue tools suit small to mid-sized independent hotels and vacation rentals.

If your team prioritizes detailed reporting, direct OTA integrations, and strong channel management alongside a website builder, OpenHotel is advantageous. It’s particularly suited for properties that require a dedicated channel manager and value personalized customer support, especially in North America and Europe.

For hotels seeking a flexible, scalable system with automation at the core, RoomRaccoon’s larger feature set and recent reviews make it the more dependable option. Conversely, if your focus is on detailed financial reporting and direct OTA connectivity, OpenHotel’s specialized offerings may be more appropriate.

Is OpenHotel or RoomRaccoon Easier to Use?

OpenHotel has a user rating of 4.71/5, with many reviewers citing its intuitive layout and straightforward navigation, especially for small teams. However, some users find its interface a bit dated and the learning curve slightly steeper, especially when dealing with reporting or advanced features.

RoomRaccoon scores slightly higher at 4.74/5, with reviewers praising its clean, modern interface and ease of onboarding. Its mobile app and automation features are frequently highlighted as time-savers, and hotels report quick adoption by staff.

Both systems offer onboarding ratings of 4.61/5, indicating strong initial training and setup experiences. Overall, RoomRaccoon’s contemporary design and automation tools give it a slight edge in ease of use.

Which Has Better Features: OpenHotel or RoomRaccoon?

OpenHotel offers 4 exclusive features, including native email marketing, digital registration, and guest communication via SMS, which help with direct marketing and guest onboarding. RoomRaccoon outpaces this with 32 unique features, including a mobile app, guest CRM, integrated CRS, multi-currency support, inventory management, and real-time reporting, among others.

RoomRaccoon’s extensive suite supports automation, guest engagement, and revenue management more comprehensively, with features like yield rules, automated assignments, online check-in, and a drag-and-drop tapechart. If advanced automation and operational versatility are priorities, RoomRaccoon’s feature list provides a clear advantage.

Edge: RoomRaccoon.

Which Has Better Customer Support: OpenHotel or RoomRaccoon?

OpenHotel’s support scores 4.82/5, with reviews emphasizing highly personalized and responsive service. Customers appreciate the ongoing proactive updates and the availability of dedicated support staff like Peter Coleman and Valerie Herrin, who help during emergencies and system transitions.

RoomRaccoon’s support, rated at 4.53/5, receives praise for friendliness but faces criticism for slower response times and inconsistent issue resolution, especially during busy periods. Some users mention frustrations with limited support hours and unresolved bugs.

Given recent reviews and overall ratings, OpenHotel’s support quality is more consistently praised, making it the stronger choice for hotels prioritizing reliable assistance.

Edge: OpenHotel.

Which Has More Integrations: OpenHotel or RoomRaccoon?

OpenHotel offers 12 verified partner integrations, including key players like Whistle, SiteMinder, and RateGain, with six shared partners. Its integrations focus on channel management, reputation management, and marketing tools, but it has fewer options overall compared to RoomRaccoon.

RoomRaccoon boasts 88 verified partner integrations, including popular systems like Sage, Paxxio, and RevControl, with significant flexibility for connecting PMS, CRS, and payment gateways. Its extensive marketplace supports easier customization and automation.

For hotels that rely on multiple third-party tools or plan to expand their tech stack, RoomRaccoon’s broader integration options provide a notable advantage.

Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: OpenHotel or RoomRaccoon?

OpenHotel’s reviews are limited, but the existing ratings reflect high satisfaction, especially for small properties in North America and Europe, with an overall score of 4.81/5. Recent reviews are scarce, but the feedback is consistent around dedicated support and ease of use.

RoomRaccoon’s reviews, with over 169 entries and recent feedback, average 4.88/5 overall, with many praise for automation, revenue tools, and user-friendliness. Users from small hotels and boutique properties particularly highlight increased revenue and simplified management.

Given the volume and recency, RoomRaccoon enjoys a higher and more current hoteliers’ rating.

Edge: RoomRaccoon.

How Much Do OpenHotel and RoomRaccoon Cost?

OpenHotel does not list pricing publicly or offer a freemium model, indicating a potential custom quote based on property size and needs. Its value is often linked to its integrated suite and personalized support.

RoomRaccoon charges a flat base fee of $1,000 per month, with no additional costs for integrations or channel management. Its transparent pricing makes budgeting straightforward, especially for small properties seeking an all-in-one system.

Budget-conscious hotels may prefer RoomRaccoon’s clear pricing structure, while larger or more complex properties might negotiate custom quotes with OpenHotel.

What Type of Hotel Should Use OpenHotel?

• Hotels that need a reliable, integrated platform with strong channel management and website creation tools.
• Small to medium-sized properties seeking personalized support and detailed reporting.
• Hotels in North America and Europe that prioritize OTA connectivity and yield management.
• Teams that value dedicated customer service and regular platform updates.

Not ideal if your hotel relies heavily on social media or Airbnb, as Airbnb integration remains limited.

What Type of Hotel Should Use RoomRaccoon?

• Independent hotels, boutique inns, and small property operators looking for a user-friendly, all-in-one PMS.
• Hotels that want automation, guest communication, and revenue management in one platform.
• Properties seeking seamless OTA and channel integrations without complex setups.
• Hotels prioritizing online check-in, digital guest profiles, and dynamic pricing.

Not ideal if your hotel requires advanced features for large-scale enterprise management or extensive customization beyond the platform’s scope.

RoomRaccoon vs OpenHotel: The Bottom Line for Hotels

OpenHotel offers a solid, support-focused platform suited to small and medium properties that need a reliable channel management system. Its higher overall rating and recent reviews confirm its effectiveness, especially in North America and Europe.

RoomRaccoon excels as an all-in-one, automation-rich system favored by independent hotels seeking to maximize efficiency and revenue with fewer manual tasks. Its larger feature set, recent positive reviews, and broader integrations make it the smarter choice for most small hotel operators today.

For properties prioritizing ongoing support, detailed reporting, and OTA connectivity, OpenHotel is a dependable option. But if your hotel’s aim is to scale operations, automate workflows, and boost revenue, RoomRaccoon should be your pick.