PaySimple vs. roommaster Payments:
Which Is Right for You?

The Decision

Choosing the right payment processing software is crucial for your hotel’s operational efficiency and guest satisfaction. Both PaySimple by PaySimple and roommaster Payments by roommaster aim to streamline your payment workflows but target different hotel needs and tech ecosystems. With PaySimple’s lack of recent reviews and no ratings, and roommaster’s robust recent feedback, your decision hinges on the strength of current user experiences. Do you prioritize a comprehensive, hotel-specific system, or are you seeking a flexible, well-integrated solution?

Quick Verdict: roommaster Payments is the more reliable choice based on recent reviews and higher user ratings.

PaySimple shows no recent activity or reviews, indicating limited current support and adoption. roommaster Payments, with 20 reviews over the past six months and an 8.4/10 NPS score, demonstrates ongoing use and satisfaction from hoteliers. If your hotel values recent, detailed feedback, roommaster’s platform clearly outperforms.

Is PaySimple or roommaster Payments Better for Hotels?

PaySimple was originally designed for service-based businesses, offering features like online payments, invoicing, and API integrations. It aims to serve various industries, but its hotel-specific capabilities are limited, and its user base appears inactive with no recent reviews or support ratings, raising questions about ongoing development and responsiveness.

roommaster Payments, on the other hand, is built explicitly for hotel operations, offering 13 unique features such as deposit handling, pre-authorizations, chargeback management, and contactless payments. The platform is integrated directly within the property management system, ensuring seamless transaction flows. Its recent reviews highlight high satisfaction, especially for larger or more complex properties needing detailed payment workflows and dispute resolution.

The key divergence lies in the hotel-centric design of roommaster versus the more generic approach of PaySimple. Are you looking for a system that’s actively supported and tailored for hospitality?

Edge: roommaster Payments.

roommaster Payments vs PaySimple: Which Should Your Hotel Choose?

If your hotel needs a dedicated property management payment solution that reduces manual work, handles deposits, pre-authorizations, and chargebacks, go with roommaster Payments. Its 13 features designed for hospitality workflows make it ideal for mid-sized to large hotels, resorts, and properties requiring detailed control over transactions.

If your hotel only needs basic online or mobile payments, and you prefer a platform with API support for integrations outside hotel operations, PaySimple’s flexibility might be appealing. However, its lack of recent reviews and support ratings suggests it’s less reliable for active hotel use or support.

In summary, choose roommaster if you prioritize depth in hotel-specific features, automated reconciliation, and recent positive reviews; opt for PaySimple only if you need a generic payment API and are prepared for potential support gaps.

Edge: roommaster Payments.

Is PaySimple or roommaster Payments Easier to Use?

PaySimple has no recent ratings or reviews, making its usability difficult to assess. Its last available review highlights a lack of support and an unclear interface, which could hinder staff adoption.

roommaster Payments scores a 4.4/5 for ease of use, with recent reviews praising its intuitive UI and smooth onboarding process. Users report that staff can quickly learn the system, and the platform is designed specifically for hotel workflows, reducing training time.

Given current data, roommaster offers a straightforward, user-friendly experience with a well-tailored interface.

Edge: roommaster Payments.

Which Has Better Features: PaySimple or roommaster Payments?

PaySimple offers no unique features beyond basic payment processing, lacking hotel-specific functions. Conversely, roommaster Payments provides 13 features tailored to hospitality, including authorization adjustments, refunds, contactless payments, chargeback management, tokenization, pre-authorizations, and PCI compliance.

These features directly support hotel operations, reducing manual work and improving transaction security. With more than a dozen features focused on hospitality needs, roommaster clearly leads in capabilities.

Edge: roommaster Payments.

Which Has Better Customer Support: PaySimple or roommaster Payments?

PaySimple’s support ratings are unavailable, and its recent reviews do not mention support at all, raising concerns about ongoing assistance.

roommaster Payments boasts a 4.45/5 customer support score based on recent reviews, with users citing helpful staff, prompt responses, and effective issue resolution. Review quotes highlight how support staff go beyond expectations, especially for complex payment issues.

Given current support ratings, roommaster’s dedicated hospitality support team provides more reliable assistance.

Edge: roommaster Payments.

Which Has More Integrations: PaySimple or roommaster Payments?

PaySimple lists no verified partners or integrations, limiting its ability to connect with hotel-specific systems or third-party tools.

roommaster Payments integrates with 56 verified partners, including Sage, Volo, GuestCentric, Inntopia, and others. Its broad ecosystem supports various hospitality workflows, from PMS to revenue management.

For hotels seeking seamless integration within their operational tech stack, roommaster offers significantly better coverage.

Edge: roommaster Payments.

Which Do Hoteliers Rate Higher: PaySimple or roommaster Payments?

With no recent reviews or ratings for PaySimple, it’s impossible to assess user satisfaction. The only available data is a lack of recent engagement.

roommaster Payments, however, has 20 reviews in the last six months and an NPS score of 8.4/10, reflecting strong recent customer satisfaction. Hotels of all sizes, especially resorts and larger properties, rate it highly for support, usability, and feature depth.

Based on current feedback, hoteliers prefer roommaster’s platform.

Edge: roommaster Payments.

How Much Do PaySimple and roommaster Payments Cost?

PaySimple does not list any pricing details, possibly indicating a customized quote or lack of active sales. In contrast, roommaster Payments has a transparent base fee of $300 per month, with no mention of additional implementation or monthly per-room charges.

The clear pricing structure of roommaster makes budgeting easier, while PaySimple’s opaque model may require direct inquiry.

What Type of Hotel Should Use PaySimple?

• Hotels that primarily need a simple, API-based payment solution for integration with other business systems.
• Small properties or boutique hotels with minimal transaction volume.
• Teams that prefer a flexible, platform-agnostic payment provider for online or mobile payments.
• Hotels with existing property management systems outside of the hotel-specific ecosystem.

Not ideal if you require hotel-centric features, dedicated support, or recent user feedback.

Bullets to avoid:

• Large resorts or properties requiring detailed payment workflows.
• Hotels seeking integrated dispute management and reconciliation.
• Hotels with high transaction volumes needing scalable, reliable support.

What Type of Hotel Should Use roommaster Payments?

• Mid-sized to large hotels or resorts needing comprehensive payment features within a PMS.
• Hotels prioritizing automated reconciliation, deposits, pre-authorizations, and chargeback management.
• Properties seeking a highly integrated solution that minimizes manual entry and errors.
• Teams that value recent, positive reviews and active support.

Not ideal if you only need basic online payments or have minimal transaction complexity.

Bullets to avoid:

• Small properties with minimal payment processing needs.
• Hotels that prefer third-party, API-based solutions outside of their PMS.
• Properties with very tight budgets, given the $300 monthly base fee.

roommaster Payments vs PaySimple: The Bottom Line for Hotels

The core difference lies in their design intent and current support activity. PaySimple functions as a generalized payments platform aimed at service businesses, with limited hotel-specific features or recent feedback, making it less suitable for active hotel operations.

roommaster Payments, by contrast, is built specifically for hospitality, offering 13 tailored features, recent high user ratings, and broad integrations. It excels in automating payment workflows, reducing manual tasks, and supporting larger or more complex properties.

Choose roommaster Payments if you value ongoing support, hotel-specific features, and recent positive reviews. It’s the clear choice for hotels looking to optimize payment processing within a comprehensive property management ecosystem.

Opt for PaySimple only if your needs are basic, you prefer a flexible API, and you’re willing to accept the risk of limited current support and hotel-specific functionalities.