Planet Booking Engine vs. Roiback | Booking Engine:
Which Is Right for You?

The Decision

Choosing a booking engine for your hotel can significantly impact your direct sales, operational efficiency, and guest experience. Both Planet Booking Engine and Roiback aim to streamline reservations, but they do so in very different ways. While Planet's offering is primarily a basic, easy-to-integrate solution with limited support and features, Roiback provides a more comprehensive, feature-rich platform backed by a larger user base and recent positive reviews. The core question: which of these solutions aligns best with your hotel’s needs?

Planet’s booking engine is designed for small, simple operations with straightforward booking needs, whereas Roiback caters to a broader hotel segment requiring advanced features and strong support. Do you prioritize simplicity, affordability, and minimal support, or are you looking for a scalable platform with extensive analytics and personalization?

Is Planet Booking Engine or Roiback Better for Hotels?

Planet Booking Engine, with only 3 reviews and a nearly non-existent recent review footprint, offers a basic reservation tool primarily suited for single-property hotels with simple rate structures. Its low ratings across ease of use, support, and value suggest it struggles to serve hotels with complex needs. Additionally, the lack of recent feedback makes its long-term viability questionable.

Roiback, with 43 reviews and more recent feedback from the last six months, scores a high 72 on the HTScore and a 9/5 NPS, indicating strong user satisfaction. Hotels using Roiback report real growth in direct bookings and appreciate the ongoing feature improvements and dedicated support. Given the stark contrast, it’s clear Roiback’s more recent, extensive reviews and higher ratings make it the more reliable choice for most hotels.

Edge: Roiback

Roiback vs Planet Booking Engine: Which Should Your Hotel Choose?

If your hotel operates a mid-sized property or a portfolio with complex rate structures, multiple channels, and a need for detailed analytics, Roiback is the clear choice. It supports multi-lingual, multi-currency bookings, and offers features like abandoned cart recovery, loyalty integration, and Google Hotel Ads, which are absent from Planet.

Conversely, if your hotel is a small, standalone operation with minimal booking complexity—perhaps a boutique or a single leisure property with simple rates—Planet might suffice. It’s a lightweight option, but its limited features and support make it less suitable as your property scales or if you require nuanced revenue management.

Bottom line: For most hotels seeking growth, Roiback’s extensive features and recent positive reviews make it the better investment. Planet’s simplicity might appeal to very small operators with negligible growth plans, but it is not a sustainable long-term solution.

Edge: Roiback

Is Planet Booking Engine or Roiback Easier to Use?

Planet’s ease of use is rated at 1.67/5, with reviews describing it as a facade-heavy system that often lacks functional depth. Its onboarding process appears weak, and users report frequent frustration navigating limited features that often do not work as intended.

Roiback scores 4.49/5 for ease of use, with many reviews praising its intuitive interface, quick onboarding, and effective support. Customers mention its straightforward setup, support responsiveness, and user-friendly design, which simplifies staff training and guest booking experiences.

Edge: Roiback

Which Has Better Features: Planet Booking Engine or Roiback?

Planet offers only a handful of features, mostly basic reservation and availability display, with no integrations or advanced booking tools. It lacks multi-language support, analytics, or marketing functions, severely limiting its utility for growth-oriented hotels.

Roiback boasts 36 features, including mobile responsiveness, urgency messaging, special offers, multi-room booking, rate plan comparisons, Google and TripAdvisor integrations, loyalty programs, and multiple payment gateways. These enable hotels to target different segments more effectively and optimize revenue.

Edge: Roiback

Which Has Better Customer Support: Planet Booking Engine or Roiback?

Support is a glaring weakness for Planet, with a score of 1/5, and reviews note unresponsive support and lack of product updates. Customers express dissatisfaction with the help database and support agents, citing delays and frustration.

Roiback’s customer support scores 4.72/5, with reviews highlighting quick response times, dedicated account managers, and proactive consulting. Hoteliers appreciate the ongoing advice and tailored solutions that help them maximize the platform’s potential.

Edge: Roiback

Which Has More Integrations: Planet Booking Engine or Roiback?

Planet, with 195 verified partners, offers broader integration options, including popular PMS and channel manager integrations like SiteMinder, RateGain, and Oracle. However, many of these are standard or basic, and the platform’s overall functionality remains limited.

Roiback has 27 verified partners, including major channel managers and PMS providers like GuestCentric, HiJiffy, and Winhotel. Its native integrations are seamlessly connected, enabling real-time updates and reducing manual work.

Edge: Planet (by sheer number of verified partners)

Which Do Hoteliers Rate Higher: Planet Booking Engine or Roiback?

Based on recent reviews, Roiback is rated highly by hotels across segments, especially in the last six months, with a 9/5 NPS and 90% likelihood to recommend. Hotels report increased direct bookings, improved analytics, and strong support.

Planet’s reviews are sparse and mostly negative, with scores around 1/5, and reviews caution against its use for anything beyond the simplest setups. Its lack of recent reviews and poor ratings suggest it is not trusted by hotels currently using or evaluating booking engines.

Edge: Roiback

How Much Do Planet Booking Engine and Roiback Cost?

Planet does not publish pricing details, but reviews hint at a very low or non-existent fee—possibly a free or minimal solution—yet with limited features and support.

Roiback’s base price starts at $500 per month, with no mention of implementation fees or trial options. It offers a transparent subscription model, but its higher cost reflects its more extensive features and support.

Edge: Cost transparency favors Roiback, though affordability may depend on your property’s size and needs.

What Type of Hotel Should Use Planet Booking Engine?

• Hotels with simple booking needs, such as small boutique or leisure properties.
• Hotels that only require a basic online reservation system without integrations.
• Teams seeking a quick, low-cost solution for a single property.
• Hotels with highly proactive staff who can manually manage reservations without automation.

Not ideal if:

• Your hotel has multiple properties or complex rate structures.
• You need detailed analytics or marketing features.
• You rely on integrations with PMS, CRM, or revenue management software.
• You require ongoing support or system updates.

What Type of Hotel Should Use Roiback?

• Hotels aiming to increase direct bookings through advanced features.
• Larger properties or chains with multiple rate plans and segmentation.
• Hotels seeking detailed analytics and reporting to inform strategy.
• Hotels that want multi-language, multi-currency support and global reach.
• Properties looking for a partner to support digital marketing and loyalty programs.

Not ideal if:

• Your hotel is a small, solo operation with minimal booking complexity.
• You prefer a free or very low-cost basic booking engine.
• You do not need extensive integrations or advanced features.
• Your team is uncomfortable with implementing a more sophisticated platform.

Roiback vs Planet Booking Engine: The Bottom Line for Hotels

The fundamental difference lies in scope and sophistication. Planet offers a bare-bones, single-property reservation solution, best suited for very small or simple operations with minimal growth ambitions.

Roiback provides a multi-feature, well-supported platform that fits hotels of various sizes seeking to optimize direct bookings, improve guest experience, and access detailed analytics. Its recent reviews and high ratings confirm it as the more reliable, scalable choice for most hotels.

If your hotel needs a straightforward, low-cost booking tool for a single property, Planet might suffice temporarily. However, if you want to grow revenue and streamline operations, Roiback’s extensive features and support make it the clear winner.

Edge: Roiback