Cloudbeds HMS vs. Preno HMS:
Which Is Right for You?

The Decision

Choosing between Cloudbeds HMS and Preno HMS hinges on your hotel's specific needs and growth ambitions. Cloudbeds, with its extensive feature set and broad market presence, is tailored for properties seeking scalability and comprehensive integration. Preno appeals to hoteliers prioritizing simplicity, user-friendliness, and cost-effective operations. Your decision should reflect whether you need a powerful, all-in-one platform or a straightforward, efficient management system.

Both products aim to streamline hotel operations, but Cloudbeds offers a more mature, globally proven solution. Consider whether your team values a system with deeper integrations and extensive features or prefers a more lightweight, easy-to-learn platform.

Is Cloudbeds or Preno Better for Hotels?

Cloudbeds and Preno both address core hotel management challenges—booking, billing, and guest communication—but they diverge significantly in scope. Cloudbeds, founded in 2012, provides a full-service platform with 65 exclusive features and over 190 verified integrations, backed by more than 1,200 recent reviews. Preno, established in 2015, offers a more streamlined system with only four unique features and 17 verified integrations, supported by 58 reviews—none within the last six months.

Cloudbeds’s broad feature set enables complex operations, automation, and scalability, making it suitable for diverse property types. Preno’s simplicity favors smaller hotels or those seeking to optimize existing workflows without the burden of extensive features. Which aligns better with your property’s growth plans and operational complexity?

Cloudbeds vs Preno: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, scalable platform with extensive integrations—especially if you're managing multiple properties or require advanced revenue management—Cloudbeds is the clear choice. Its review score of 4.62/5 from over 1,200 recent reviews confirms strong user satisfaction, especially among boutique hotels, hostels, and resorts.

Conversely, if your team values ease of use, quick onboarding, and cost-effectiveness, Preno’s simple interface and high ease-of-use rating (4.86/5) make it the better fit. Preno's focus on core functionalities with fewer features suits small to medium-sized hotels prioritizing operational efficiency over extensive customization. If your goal is growth without complexity, Preno is the pragmatic pick.

Is Cloudbeds or Preno Easier to Use?

Cloudbeds’s UI scores 4.58/5, praised for its intuitiveness and quick onboarding, but some users note that advanced features can present a learning curve. Its onboarding process is rated 4.41/5, and support reviews highlight responsiveness, though response times during peak periods can slow down.

Preno outperforms slightly in ease of use with a rating of 4.86/5, supported by positive reviews emphasizing its straightforward interface and quick staff adoption. Support support is rated 4.69/5, with users describing their experience as "quick and reliable," and onboarding as "easy to learn."

Edge: Preno.

Which Has Better Features: Cloudbeds or Preno?

Cloudbeds offers 65 exclusive features, including PMS connectivity, revenue management, multi-channel distribution, group management, automated night audits, and integrated payment processing—features that significantly enhance operational control. Its extensive feature suite supports larger or more complex properties.

Preno provides only four features unique to its platform: native email marketing, guest CRM, POS, and basic automation. While sufficient for small hotels, it lacks the depth of automation and operational tools Cloudbeds offers.

Edge: Cloudbeds.

Which Has Better Customer Support: Cloudbeds or Preno?

Cloudbeds’s support is rated 4.38/5, with reviews highlighting fast, attentive responses and overall helpfulness. Users appreciate its 24/7 online support, though some mention occasional slower responses during busy times.

Preno’s customer support surpasses with a rating of 4.69/5, praised for quick, reliable assistance and ongoing support that clients say "continues to impress." Reviewers note that Preno’s support team is highly responsive and personable, making onboarding and troubleshooting straightforward.

Edge: Preno.

Which Has More Integrations: Cloudbeds or Preno?

Cloudbeds boasts 190 verified partners, including major OTAs and integrations like SiteMinder, TrustYou, and Lightspeed, facilitating comprehensive connectivity. Shared integrations—like GuestTraction and Revinate—are complemented by many exclusive to Cloudbeds, supporting diverse operational needs.

Preno's 17 verified partners include essential platforms like Xero, Bookboost, and Zingle, but its smaller integration network limits flexibility for complex multi-system setups. Its fewer integrations are sufficient for small hotels but less adaptable for larger operations.

Edge: Cloudbeds.

Which Do Hoteliers Rate Higher: Cloudbeds or Preno?

Cloudbeds’s overall rating is 4.62/5, based on over 1,200 recent reviews, with 91% likelihood to recommend. It receives high marks across segments, especially among boutique hotels and hostels, with some users praising its ability to streamline operations and increase bookings.

Preno’s rating is 76.2/100, with 95% of users recommending it, but the lack of recent reviews limits confidence in current performance. Its simplicity is praised by small-hotel operators, but larger properties may find it lacking.

Edge: Cloudbeds.

How Much Do Cloudbeds and Preno Cost?

Cloudbeds’s pricing starts at $500/month, with no free tier or trial, reflecting its enterprise-grade features. Preno charges $600/month, also without a trial, positioning it as a slightly more expensive but equally streamlined option for small properties.

Cost considerations should align with your hotel’s size and complexity. Cloudbeds’s broader capabilities justify the price for larger or growing properties, while Preno’s straightforward pricing appeals to smaller hotels seeking efficiency.

What Type of Hotel Should Use Cloudbeds?

• Hotels looking for an all-in-one, scalable property management system.
• Properties that manage multiple channels and require extensive automation.
• Hotels planning to expand or diversify their offerings.
• Teams that want integrated revenue management, guest communication, and payment tools.
• Hotels that value extensive reporting and analytics for strategic decisions.

Not ideal if your property prefers a lightweight solution with minimal features or has a very tight budget.

What Type of Hotel Should Use Preno?

• Small to medium hotels seeking simple, easy-to-use management software.
• Properties prioritizing quick onboarding and staff training.
• Hotels that want to improve booking accuracy with integrated channel management.
• Teams that want a streamlined system without complex automation.
• Hotels that use Xero or other supported integrations and need reliable support.

Not ideal if your hotel requires advanced revenue management, multiple integrations, or extensive automation.

Cloudbeds vs Preno: The Bottom Line for Hotels

Cloudbeds is a comprehensive, feature-rich system designed for hotels seeking growth and operational complexity. Its extensive integrations, automation, and proven market presence make it ideal for medium to large properties or growing boutique hotels.

Preno excels as a simple, user-friendly solution suited for small and mid-sized hotels that focus on core management tasks and rapid staff onboarding. It’s best for properties that want an efficient, straightforward system without the need for extensive customization.

If your hotel needs a flexible, scalable platform, Cloudbeds is the superior choice, offering a proven track record and extensive features. For smaller properties prioritizing ease of use and reliable support, Preno provides a streamlined, effective alternative.