Resly PMS vs. RoomRaccoon PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can be a daunting task, especially with two strong contenders: Resly PMS by Resly and RoomRaccoon PMS by RoomRaccoon. Both aim to streamline operations and improve guest experiences, but they differ significantly in maturity, features, and regional presence. Resly, built specifically for management rights and short-term holiday letting, offers an intuitive platform, while RoomRaccoon, a more established system, provides extensive integrations and automation for independent hotels.

Ultimately, your decision should be based on your property type, operational needs, and the level of support you require. Are you seeking a niche system tailored for holiday management or a versatile, scalable platform for various hotel segments?

Is Resly PMS or RoomRaccoon PMS Better for Hotels?

Resly PMS, despite its recent emergence, targets a niche market of holiday rentals and management rights, emphasizing simplicity and compliance. It integrates functions like trust accounting and guest communication within an easy-to-use interface, aiming to reduce administrative complexity.

RoomRaccoon, on the other hand, has been on the market since 2017 and boasts nearly 170 reviews in the past six months, with a 4.88/5 rating and a 94% likelihood to recommend. Its broader feature set, extensive integrations, and global presence make it a more mature choice for diverse hotel operations. Given the recency and volume of reviews, RoomRaccoon’s platform is more validated by user experience. Would you prefer a specialized solution or a proven, all-in-one management platform?

RoomRaccoon vs Resly: Which Should Your Hotel Choose?

If your hotel primarily operates as an independent boutique or small property seeking a comprehensive, user-friendly system, RoomRaccoon is the better fit. It’s proven to increase revenue through dynamic pricing, automate guest communication, and streamline booking processes, especially for small to mid-sized hotels.

Resly is ideal if your focus is on management rights, short-term holiday lettings, and trust accounting within a simplified workflow. It offers 15 unique features tailored for holiday rentals, including guest messaging, digital registration, and GDPR compliance, making it suitable for management companies or operators in that niche.

In summary, choose RoomRaccoon if you want a mature, flexible platform with high user satisfaction and broad integrations. Opt for Resly if your hotel’s operations revolve around holiday lettings and trust accounting, and you prioritize simplicity over extensive features.

Is Resly PMS or RoomRaccoon PMS Easier to Use?

RoomRaccoon’s high ease-of-use rating (4.74/5 from over 169 reviews) reflects its intuitive design, onboarding support, and positive staff adoption experiences. Users frequently mention that the platform is "easy to learn" and "simplifies daily operations," even for those new to PMS technology.

Resly, with a 0/5 rating, offers no data on usability, but its targeted niche suggests a focus on simplified trust accounting and holiday management. However, the limited reviews and absence of recent user feedback make it difficult to assess its user-friendliness confidently.

Edge: RoomRaccoon.

Which Has Better Features: Resly PMS or RoomRaccoon PMS?

RoomRaccoon offers 21 features exclusive to its platform, including revenue management, automated night audits, multi-currency support, analytics dashboards, and integrated payment terminals—making it a comprehensive system for small hotels. Its total of 30 shared features also include automation, guest communication, and reporting tools.

Resly, with only 15 unique features, emphasizes guest communication via SMS, native email marketing, and tablet check-in—focused mainly on holiday rental management. While tailored for specific needs, it lacks advanced features like revenue management or multi-currency support.

Edge: RoomRaccoon.

Which Has Better Customer Support: Resly PMS or RoomRaccoon PMS?

RoomRaccoon’s customer support, rated 4.53/5 with a robust review count, is praised for responsiveness and helpful onboarding. Users say, "Support is quick and eager to help," which ensures smoother implementation and problem resolution.

Resly, with no recent reviews or ratings, provides no concrete data on support quality. This absence suggests lesser validation for its customer service and could be a concern for hotels needing reliable assistance.

Edge: RoomRaccoon.

Which Has More Integrations: Resly PMS or RoomRaccoon PMS?

RoomRaccoon offers 88 verified partners, including major OTAs, payment gateways, and software integrations like Sage, Paxxio, and RevControl, facilitating extensive connectivity. It supports two-way real-time data exchange, simplifying multi-channel management.

Resly, with just 2 verified partners, has limited integration options, which may hinder hotels that rely on a broad tech ecosystem. Its partnership network is minimal, reducing flexibility for future integrations.

Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: Resly PMS or RoomRaccoon PMS?

RoomRaccoon’s reviews, predominantly recent, reflect a high hotelier satisfaction rate, with a 4.88/5 overall rating and 94% likelihood to recommend. Small hotel segments, especially boutique properties, frequently praise its automation, ease of use, and revenue growth.

Resly lacks recent review data and ratings, making it difficult to assess hotel satisfaction. Its limited feedback suggests it’s not yet broadly tested or proven in the field.

Edge: RoomRaccoon.

How Much Do Resly PMS and RoomRaccoon PMS Cost?

Resly’s pricing details are not publicly available, indicating it may be customized or on a different model. RoomRaccoon charges a flat $1,000 base price with no ongoing monthly fees, making it straightforward for budgeting.

The absence of transparent pricing for Resly requires direct inquiry, which could complicate budgeting decisions. RoomRaccoon’s clear pricing structure offers better predictability.

What Type of Hotel Should Use Resly PMS?

• Hotels that operate management rights or short-term holiday rentals, focusing on trust accounting and simplified booking management.
• Teams that prioritize compliance with GDPR, PCI, and SOC2 standards.
• Properties seeking a niche platform built for holiday lettings and management companies.
• Not ideal if your hotel needs extensive integrations, dynamic pricing, or multi-property management.

Resly is best suited for niche operators within holiday rental markets, needing compliance and straightforward operations.

What Type of Hotel Should Use RoomRaccoon PMS?

• Small independent hotels, boutique properties, and hostels seeking an all-in-one platform.
• Hotels aiming to increase revenue through automated pricing and direct bookings.
• Property owners wanting extensive integrations with OTAs, payment systems, and reporting tools.
• Teams that value user-friendly interfaces and responsive support.
• Not ideal if your hotel is large-scale, requires complex enterprise features, or handles multiple properties at a corporate level.

RoomRaccoon is suited for small to mid-sized hotels eager for automation, revenue growth, and operational simplicity.

RoomRaccoon vs Resly: The Bottom Line for Hotels

RoomRaccoon offers a proven, feature-rich platform with high hotelier satisfaction, making it the safer choice for most hotels today. Its extensive integrations, automation, and support make it ideal for small and independent properties seeking growth and efficiency.

Resly provides a specialized solution for holiday rental operators and management rights, focusing on compliance and simplicity. It’s best if your hotel operates in that niche and does not require broad integrations or advanced revenue management.

Choose RoomRaccoon if you need a versatile, scalable system with a track record of user satisfaction. Opt for Resly if your property’s core needs revolve around holiday lettings, trust accounting, and simplified workflows.

This comparison highlights the strengths and limitations of each platform, enabling you to make an informed decision aligned with your hotel’s size, operational complexity, and growth ambitions.