Compare Revinate (Reputation) vs Customer Alliance vs Xperium (formerly Repup)

Revinate

Revinate (Reputation)

132 reviews
Customer Alliance

Customer Alliance

23 reviews
Xperium

Xperium (formerly Repup)

20 reviews

Compare Revinate (Reputation) vs Customer Alliance vs Xperium (formerly Repup)

Reputation Management vendor comparison between Revinate (Reputation) vs Customer Alliance vs Xperium (formerly Repup). Find out which Reputation Management is right for you based on realtime data from 175 verified hotelier reviews across 44 countries.

Revinate

Revinate

Ranked 2 (out of 39)

4.5
132 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 9 (out of 39)

4.6
23 reviews
View profile
Xperium

Xperium

Ranked 10 (out of 39)

4.6
20 reviews
View profile

Ratings Summary

HT Score

Revinate (Reputation)

96

Customer Alliance

23

Xperium (formerly Repup)

15
Popularity

Revinate (Reputation)

132 verified reviews

Customer Alliance

23 verified reviews

Xperium (formerly Repup)

20 verified reviews
Likelihood to Recommend

Revinate (Reputation)

90%

Customer Alliance

92%

Xperium (formerly Repup)

91%
Ease of Use

Revinate (Reputation)

4.6

Customer Alliance

4.5

Xperium (formerly Repup)

4.6
ROI

Revinate (Reputation)

4.3

Customer Alliance

4.3

Xperium (formerly Repup)

4.7
Implementation

Revinate (Reputation)

4.4

Customer Alliance

4.7

Xperium (formerly Repup)

4.7
Customer Support

Revinate (Reputation)

4.6

Verified Customer Support

Customer Alliance

4.7

Verified Customer Support

Xperium (formerly Repup)

4.7

Verified Customer Support

Certificate of Excellence

Revinate (Reputation)

Customer Alliance

Xperium (formerly Repup)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

Case Management

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

Social review tracking

Reporting Dashboard

SMS text messaging

Case Management

Revinate (Reputation)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Customer Alliance

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Xperium (formerly Repup)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Revinate
vs.
Customer Alliance
vs.
Xperium

Customers

Top 3 Segments

Revinate (Reputation)

Other - 20%
Resorts - 20%
Boutiques - 18%

Customer Alliance

Bed & Breakfast & Inns - 17%
Boutiques - 13%
City Center Hotels - 13%

Xperium (formerly Repup)

Resorts - 45%
City Center Hotels - 35%
Other - 5%
Featured clients

Revinate (Reputation)

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Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

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Pricing

Free trial
Upfront cost
Monthly Subscription
-
Yes
-
Yes ( Less than $500/month )
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-

Revinate (Reputation)

Free trial
Upfront cost -
Monthly Subscription Yes

Customer Alliance

Free trial
Upfront cost -
Monthly Subscription Yes ( Less than $500/month )

Xperium (formerly Repup)

Free trial
Upfront cost -
Monthly Subscription -
Custom Price Quote
Revinate
vs.
Customer Alliance
vs.
Xperium

What Customers Are Saying

Most Recent Review

Revinate (Reputation)

Satisfiying Solution

General Manager

Customer Alliance

Reviews are so important for direct bookings on the website.

Marketing Consultant

Xperium (formerly Repup)

Using this tool for a long time - Love it!

General Manager
Most Positive Review

Revinate (Reputation)

Seamless platform for social engagement monitoring

Marketing Manager from Los Angeles (United States)

Customer Alliance

Improve your daily work with this excellent software.

General Manager

Xperium (formerly Repup)

Repup user from 6 months and loving it

Manager
Most Critical

Revinate (Reputation)

Essential tools for understanding your guests.

Head of Marketing & Sales

Customer Alliance

The whole concept is appreciated from our guests

Director

Xperium (formerly Repup)

Improvement needed

General Manager
References

Revinate (Reputation)

Lisa Juliot
Social Media Community Manager Crown Paradise Club Puerto Vallarta

Lyn Aoki
Senior Director of Guest Service & Brand Standards Aqua-Aston Hospitality

Joe Venton
Digital & Creative Marketing Lead

Sarah Koerffer Seward
Marketing Coordinator Ligula Hospitality Group AB

Mario Gantenbein
Online Marketing Manager Hotel Welcome Inn

Kolbrún Ýr Sigurðardóttir
Digital Marketing Project Manager

Stefanie Volgt
Distribution Manager GCH Hotel Group

Nicole Middleton
Database Marketing Manager Brittain Resorts & Hotels

Misty Moore
Director of Sales and Marketing Inn at Northrup Station

Thulana Fernando
ECommerce Manager Crown & Champa Resorts

Aude Cheronnet
Senior Digital Marketing Manager GCP Hospitality

Lyn Aoki
Senior Director of Guest Services & Brand Standards, Corporate at Aqua-Aston Hospitality Aqua-Aston Hospitality

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General Info

Screenshots
Integrations

Revinate (Reputation)

Booking Engine (5) Hotel Management Software (9) Revenue Management Systems (2)

Customer Alliance

Hotel Management Software (5) Staff Collaboration Tools (1) Property Management Systems (15)

Xperium (formerly Repup)

Hotel Management Software (3) Property Management Systems (8) Channel Managers (1)