Hi Romina, Thank you for your review! We are happy to hear that you are a fan of Revinate. Further...
Ratings Snapshot
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Ranked #2 out of 39 in Reputation Management
Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreRevinate (Reputation) Overview
Revinate (Reputation) Overview
Revinate helps hotels know more about their guests so they can deliver personalized experiences that create valuable relationships and lifelong customers. Using guest data combined with our reputation management, surveys and marketing automation technology, hotels can understand and engage their audiences like never before. Revinate is easy to use and requires minimal technical expertise so anyone...
About Revinate View website
Founded in 2009 | Headquarters in San Francisco United States | 400 employeesRevinate takes hoteliers to new heights of performance through data-driven solutions that cultivate deeper relationships with guests. As the global leader in CD...
Other Products by Revinate
Integrates with
- Property Management Systems
- Rate Shopping & Market Intelligence
- Revenue Management Systems
What customers love about Revinate (Reputation)
Marketing Manager in San Diego (United States)
Clean interface, easy to use, robust reporting, and many different ways to view data. It was easy to implement and is a tool I have used at multiple properties since it makes it so easy to monitor and manage our online r...
Marketing Manager in Los Angeles (United States)
Easy to use and navigate; daily & weekly update emails; captures all social review sites; user-friendly dashboard
Digital Marketing Manager from Resorts in Westmont (United States)
It has a modern, easy to use interface design, it connects to most third party sites, and it pulls helpful reports
Expert Q&A and Partner Recommendations
What does this product or service do well?
It collects guest data from multiple sources, in on single platform. Improves guest experience, understand guests. Its well established and allows hoteliers to drive revenue and build better guest relationships
by Tatiana Taylor (IDeaS) on December 15, 2021
See more answers (20)What differentiates this product or service from the competition?
All data and communications is centralized in one platform, which saves time - this also includes taking actions on the reviews ( both negative and positive), It’s a well-connected system and very user friendly.
by Tatiana Taylor (IDeaS) on December 15, 2021
See more answers (20)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
With all data in one place, Revinate saves time and gives hoteliers a good understanding of customers, providing granular data on guest experience which can support with optimization revenue and profitability.
by Tatiana Taylor (IDeaS) on December 15, 2021
See more answers (20)Clients & references
References & testimonials
Revinate easily saves us 8 hours a week, if not more, by pulling content from thousands of sources into a single location. It easily pays for itself each month in time savings.
We didn't want a cookie cutter program but rather, something that was unique and tailored to the needs of our guests and teammates
Case studies
- Royal Garden Achieved 40% Repeat Booking Rate With Revinate
- Royal Garden Hotel
- City Center Hotels in
- Customer Story: Segmentation Success For Hotel Group
- Menin Hospitality
- Boutiques in Miami
Active Markets
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Mexico
- Canada
- United Kingdom
- Ireland
- Germany
- Switzerland
- Indonesia
December 17, 2021
Revinate (Reputation) Review: Satisfiying Solution
General Manager from Luxury Hotels in Erding (Germany)
What do you like most?
We use Revinate already for around three years and are very satisfied with the outcome: not only in terms of usebility, but also - and most important - in terms of revenue generated through this Provider-...
What do you dislike or think could be improved?
As Revinate switched to the new "all in one" Dashboard in the backend, we do not see any other point for critics.
December 16, 2021
Revinate (Reputation) Review: Revinate Revives Campaigns
General Manager from Limited Service & Budget Hotels in Whistler (Canada)
What do you like most?
- Easy to use - intuitive - Minimal support required - CRM, Guest feedback, campaigns and reports in one easy-to-use platform
What do you dislike or think could be improved?
add web and cart abandonment that links directly to the CRM and trigger campaigns. A text functionality is also needed
December 16, 2021
Revinate (Reputation) Review: fantastic increase in e-mail revenue versus previous partner
Director of Sales & Marketing from Resorts in Sunny Isles Beach (United States of America)
What do you like most?
Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.
What do you dislike or think could be improved?
I would like the ability to pull summary of guest stays by state versus a full list our guests by nmae.
December 15, 2021
Revinate (Reputation) Review: Vital Guest Service Tool
Marketing tools specialists from Bed & Breakfast & Inns in (Sweden)
What do you like most?
Easy to use and navigate. The dashboard is super helpful on a daily basis of tracking trends and seeing where we stand. One of the best things is that it allows us to analyze our competitors and see how w...
What do you dislike or think could be improved?
If we could reply to B.com reviews or other chan els directly without the need to log in to the 3rd parties extranets
December 15, 2021
Revinate (Reputation) Review: Easy to use platform
Training & Quality from Branded Hotels in Sankt-Peterburg (Russian Federation)
What do you like most?
Quantity of the information Different feedback collecting tools Analysis option Possibilities to add big number of uses Tickets tool Good App for iPhones Easy to navigate on the site
What do you dislike or think could be improved?
Speed of Revinate App downloading App for Android Xiomi versions All the rest is GOOOD!!! THANK YOU! More detailed training/on line - please
December 15, 2021
Revinate (Reputation) Review: Intuitive tool to analyze guest sentiments and manage reviews
Head of E-Commerce from City Center Hotels in Berlin (Germany)
What do you like most?
- intuitive dashboard and interface - group functionalities - good reportings in different categories, download center - automatic alerts and reports - easy review management and filter options by cha...
What do you dislike or think could be improved?
- automatic publishing of reviews on external channels without having to log in separately - integration of external CRM system surveys
Pricing
Recent News & Content
Recent articles
Recent press releases
Resources & reports
Guide to Hotel Loyalty: How to successfully navigate the modern loyalty landscape
Hotel Covid-19 Recovery: How to Build a Marketing Strategy that Wins Bookings
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Regional Marketing Manager from Boutiques in New Orleans (United States)
The Revinate platform is very user friendly and provides a very good snapshot of your review rating in comparison to your competitive set. I like the way all the information is displayed and the ease of extracting infor...