Revinate (Reputation)

4.5 (148 REVIEWS)

HTR Score icon
HT Score  
87 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Revinate (Reputation)

4.5 (148 REVIEWS)

Ranked 4 (out of 50) in Reputation Management

Hotel reputation fuels success

Bell avatar Bell - AI powered product analyst

I analyzed all of Revinate’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Revinate Marketing for its significant impact on increasing online booking revenue by efficiently aggregating and managing guest feedback from multiple sources. The system enables targeted email campaigns, comprehensive reputation management, and detailed analytics. However, hoteliers suggest improvements in invalid email detection, integration flexibility with PMS, and email design customization, underscoring an overall positive but evolving experience.

Partners say

Industry experts recommend Revinate for its comprehensive guest data management and personalized marketing capabilities. The platform excels in advanced analytics, seamless integration with property systems, and robust email marketing tools. Unique features include nuanced sentiment analysis, group functionality, and rapid implementation. Critical insights highlight occasional complexity in setup and a need for more customization options.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Bryan, Alexandra, Jenna and 45 others

Read their recommendations

Support

Supportive

Hoteliers often praise the customer support for Revinate’s Reputation Management product, highlighting its availability and responsiveness. They note that support is accessible through multiple channels such as chat, phone, and email, and issues are resolved promptly. The expertise of the support staff is frequently mentioned, with users appreciating their knowledge and effectiveness in addressing concerns. Additionally, hoteliers find the onboarding process smooth, with support aiding in setup and training for new users. The availability of resources like FAQs, tutorials, and documentation also receives positive mention for being helpful and informative.

VP Operations

12 months ago

Verified

... Seamless service ...

See full review

Automation

Streamlined

Hoteliers often highlight automation in Revinate’s Reputation Management product as a critical area for improvement. They suggest refining its capability to automatically detect invalid email addresses, which would enhance workflow efficiency by reducing manual errors. This enhancement would allow Revinate to serve as a more effective tool in automating repetitive tasks, ultimately benefiting hotel revenue and guest services.

Digital Marketing Officer

12 months ago

Verified

... Revinate should improve in terms of automatically detecting iinvalid email addresses. Revinate could enhance its capabilities by refining its automatic detection of invalid email addresses. ...

See full review

Digital Marketing Officer

12 months ago

Verified

... Revinate as Catalyst to improve Hotel Revenue and Guest Service ...

See full review

Value

Balanced

Hoteliers often view Revinate as a valuable tool for enhancing hotel revenue and guest service. They appreciate its overall contribution to improving business outcomes, finding that the investment in its Reputation Management product delivers sufficient benefits relative to the cost. Hoteliers recognize the importance of its features and capabilities, noting that while it largely meets expectations, there is room for enhancement, particularly in the precise detection of invalid email addresses to further increase its value proposition.

Digital Marketing Officer

12 months ago

Verified

... Revinate as Catalyst to improve Hotel Revenue and Guest Service ...

See full review

Digital Marketing Officer

12 months ago

Verified

... Revinate as Catalyst to improve Hotel Revenue and Guest Service ...

See full review

Digital Marketing Officer

12 months ago

Verified

... Revinate should improve in terms of automatically detecting iinvalid email addresses. Revinate could enhance its capabilities by refining its automatic detection of invalid email addresses. ...

See full review

Functionality

Balanced

Hoteliers often highlight the core functionality of Revinate's Reputation Management product, emphasizing its ability to effectively handle key tasks such as booking and reporting. Users praise the software for its reliability, noting minimal issues with bugs or system downtime. Its scalability is also valued, as the product can grow alongside expanding business needs, supporting more users or properties. Clients appreciate the completeness of features offered, ensuring that all expected tools are available for efficient operations. Additionally, the automation capabilities are well-regarded, particularly for streamlining processes like billing and reporting. The customization options for workflows and templates are noted as a strong point, allowing hotels to adapt the software to their specific requirements. Finally, the insights and reporting features are considered actionable and straightforward, aiding in decision-making processes.

VP Operations

12 months ago

Verified

... Actually I can't see any immediate needs for improvement. Always timely with their reports which are clear and concise. Even personnel changes at Revinate are seamless from a customers perspective. ...

See full review

Digital Marketing Officer

12 months ago

Verified

... Revinate Marketing has substantially increased online booking revenue for Belmont Hotel Manila. Since the commencement of our partnership in 2020 up to the present, the hotel has successfully generated Php 18,712,253 through bookings facilitated by Revinate Marketing. Revinate Guest Feedback provides a simplified ...

See full review

Digital Marketing Officer

12 months ago

Verified

... Revinate as Catalyst to improve Hotel Revenue and Guest Service ...

See full review
Powered by AI

Hoteliers Most Frequently Mention

Reputation Management
Targeted Email Marketing & Customization
System Integration
Customer Support & Training
Comprehensive Feedback Aggregation
Analytics and Reporting
Email Design Customization
Revenue Generation & Booking Efficiency
Email Invalid Address Detection

What Types of Hotels Revinate is Popular For

Size

123 | Large (75-199 room)

55 | Medium (25-74 room)

9 | Small (10-24 room)

105 | X-Large (200+ room)

13 | X-Small (1-9 room)

Country

139 | United States of America

18 | United Kingdom

16 | Canada

12 | Australia

11 | Mexico

11 | Germany

11 | Ireland

7 | Switzerland

7 | Singapore

5 | Philippines

5 | Sweden

4 | United Arab Emirates

4 | Indonesia

3 | Austria

3 | Thailand

2 | Poland

2 | China

2 | Italy

2 | New Zealand

2 | Maldives

2 | India

2 | France

2 | Russian Federation

2 | Belgium

2 | Ecuador

1 | Grenada

1 | Chile

1 | Spain

1 | Netherlands

1 | Argentina

1 | Portugal

1 | Nepal

1 | Georgia

1 | Norway

1 | Jamaica

1 | Japan

1 | South Africa

1 | Latvia

1 | Colombia

1 | Barbados

1 | Vietnam

Type

103 | Bed & Breakfast & Inns

122 | Boutiques

115 | Branded Hotels

11 | Casinos

82 | City Center Hotels

56 | Airport/Conference Hotels

13 | Extended Stay & Serviced Apartments

8 | Hostels

62 | Limited Service & Budget Hotels

148 | Luxury Hotels

7 | Motels

129 | Resorts

7 | RV Parks & Campgrounds

7 | Vacation Rentals & Villas

Region

166 | North America

70 | Europe

28 | Asia Pacific

14 | Oceania

5 | Middle East

5 | South America

3 | Central America

1 | Africa

Category

14 | Hotel Reservations Systems

7 | Hotel Sales Software

46 | Upselling Software

35 | Guest Messaging Software

148 | Reputation Management

193 | Hotel CRM & Email Marketing

146 | Guest Surveys & Feedback

What is Revinate?

Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Revinate (Reputation) is a comprehensive reputation management software tailored for the hospitality industry. It aggregates and manages guest feedback from a range of online sources, allowing hoteliers to efficiently monitor and respond to reviews. The platform's intuitive interface provides detailed analytics and insights into guest sentiment, enabling hotels to make informed decisions to improve guest experiences. Key features of Revinate (Reputation) include targeted email campaigns and automated survey tools that enhance guest engagement and satisfaction. By leveraging advanced analytics and segmentation, hoteliers can personalize their marketing efforts to drive loyalty and increase online bookings. Despite some areas for improvement, such as email customization and integration flexibility with existing Property Management Systems (PMS), the platform remains a vital tool for enhancing guest relations and boosting revenue.

Capabilities

profile-empty-state.svg

Revinate doesn’t have any benefits or use cases available

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Revinate Reviews Summary

4.5
Very Good
Ease of Use
4.6/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Revinate (Reputation) is the #8 most trending product in the Reputation Management category (out of 50) and the #484 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
87 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Revinate Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Revinate Average Revinate

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Revinate Reviews

Hotelier Rating

Excellent
248
Very Good
41
Average
21
Poor
3
Terrible
3

Property Size

  • X-Small (13)
  • Small (9)
  • Medium (55)
  • Large (123)
  • X-Large (105)

Country

  • United States of America
    United States of America
    (139)
  • United Kingdom
    United Kingdom
    (18)
  • Canada
    Canada
    (16)
  • Australia
    Australia
    (12)
  • Mexico
    Mexico
    (11)
  • Germany
    Germany
    (11)
  • Ireland
    Ireland
    (11)
  • Switzerland
    Switzerland
    (7)
  • Singapore
    Singapore
    (7)
  • Philippines
    Philippines
    (5)
  • Sweden
    Sweden
    (5)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • Indonesia
    Indonesia
    (4)
  • Austria
    Austria
    (3)
  • Thailand
    Thailand
    (3)
  • Poland
    Poland
    (2)
  • China
    China
    (2)
  • Italy
    Italy
    (2)
  • New Zealand
    New Zealand
    (2)
  • Maldives
    Maldives
    (2)
  • India
    India
    (2)
  • France
    France
    (2)
  • Russian Federation
    Russian Federation
    (2)
  • Belgium
    Belgium
    (2)
  • Ecuador
    Ecuador
    (2)
  • Grenada
    Grenada
    (1)
  • Chile
    Chile
    (1)
  • Spain
    Spain
    (1)
  • Netherlands
    Netherlands
    (1)
  • Argentina
    Argentina
    (1)
  • Portugal
    Portugal
    (1)
  • Nepal
    Nepal
    (1)
  • Georgia
    Georgia
    (1)
  • Norway
    Norway
    (1)
  • Jamaica
    Jamaica
    (1)
  • Japan
    Japan
    (1)
  • South Africa
    South Africa
    (1)
  • Latvia
    Latvia
    (1)
  • Colombia
    Colombia
    (1)
  • Barbados
    Barbados
    (1)
  • Vietnam
    Vietnam
    (1)

Region

  • North America
    North America
    (166)
  • Europe
    Europe
    (70)
  • Asia Pacific
    Asia Pacific
    (28)
  • Oceania
    Oceania
    (14)
  • Middle East
    Middle East
    (5)
  • South America
    South America
    (5)
  • Central America
    Central America
    (3)
  • Africa
    Africa
    (1)

Hoteliers say

Hoteliers like Revinate Marketing for its significant impact on increasing online booking revenue by efficiently aggregating and managing guest feedback from multiple sources. The system enables targeted email campaigns, comprehensive reputation management, and detailed analytics. However, hoteliers suggest improvements in invalid email detection, integration flexibility with PMS, and email design customization, underscoring an overall positive but evolving experience.

AI-generated from the text of customer reviews

Reputation Management
Targeted Email Marketing & Customization
System Integration
Customer Support & Training
Comprehensive Feedback Aggregation
Analytics and Reporting
Email Design Customization
Revenue Generation & Booking Efficiency
Email Invalid Address Detection
10

Revinate as Catalyst to improve Hotel Revenue and Guest Service

Digital Marketing Officer from 200 to 499 room Branded Hotel in Pasay (Philippines)

Verified
12 months ago
Revinate Marketing has substantially increased online booking revenue for Belmont Hotel Manila. Since the commencement of our partnership in 2020 up to the present, the hotel has successfully generated Php 18,712,253 through bookings facilitated by Revinate Marketing. Revinate Guest Feedback provides a simplified aggregation of reviews from...
Country Philippines
Digital Marketing Officer
X-Large Hotel
10

Seamless service

VP Operations from 100 to 199 room Boutique in Santa Monica (United States of America)

Verified
12 months ago