Revinate (Reputation)

4.5 (147 REVIEWS)

HTR Score icon
HT Score  
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Reputation management that can easily be managed in one place.

Ratings Summary

4.5
Very Good
Ease of Use
4.6/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Revinate (Reputation) is the #5 most trending product in the Reputation Management category (out of 49) and the #125 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
91 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Revinate (Reputation)
Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Using guest data combined with our reputation management, surveys and marketing automation technology, hotels can understand and engage their audiences like never before. Revinate is easy to use and requires minimal technical expertise so anyone can use it to drive loyalty and generate more revenue.

Capabilities

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Revinate doesn’t have any benefits or use cases available

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Revinate Average Revinate

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Popularity by Segment

Size

9 | X-Small (1-9 room)

5 | Small (10-24 room)

46 | Medium (25-74 room)

121 | Large (75-199 room)

110 | X-Large (200+ room)

Country

138 | United States of America

19 | United Kingdom

17 | Canada

13 | Ireland

11 | Germany

11 | Australia

10 | Mexico

8 | Singapore

7 | Switzerland

6 | Netherlands

6 | Philippines

5 | Indonesia

5 | Sweden

4 | United Arab Emirates

3 | Maldives

3 | Austria

3 | Thailand

2 | Russian Federation

2 | New Zealand

2 | Poland

2 | Ecuador

2 | Spain

2 | Belgium

2 | France

1 | India

1 | Greece

1 | Chile

1 | Grenada

1 | China

1 | Jamaica

1 | Jersey

1 | Italy

1 | Argentina

1 | Nepal

1 | Hong Kong

1 | Georgia

1 | Fiji

1 | Norway

1 | Colombia

1 | Japan

1 | South Africa

1 | Latvia

1 | Vietnam

Type

115 | Luxury Hotels

96 | Resorts

89 | Boutiques

86 | Branded Hotels

52 | City Center Hotels

50 | Bed & Breakfast & Inns

25 | Airport/Conference Hotels

25 | Limited Service & Budget Hotels

11 | Extended Stay & Serviced Apartments

7 | Hostels

7 | RV Parks & Campgrounds

7 | Vacation Rentals & Villas

6 | Casinos

3 | Motels

Region

165 | North America

79 | Europe

31 | Asia Pacific

14 | Oceania

5 | Middle East

5 | South America

2 | Central America

1 | Africa

Category

192 | Hotel CRM & Email Marketing

147 | Reputation Management

146 | Guest Surveys & Feedback

46 | Upselling Software

35 | Guest Messaging Software

14 | Hotel Reservations Systems

7 | Hotel Sales Software

Hotelier Rating

Excellent
247
Very Good
41
Average
21
Poor
3
Terrible
3

Property Size

  • X-Small (9)
  • Small (5)
  • Medium (46)
  • Large (121)
  • X-Large (110)

Country

  • United States of America
    United States of America
    (138)
  • United Kingdom
    United Kingdom
    (19)
  • Canada
    Canada
    (17)
  • Ireland
    Ireland
    (13)
  • Germany
    Germany
    (11)
  • Australia
    Australia
    (11)
  • Mexico
    Mexico
    (10)
  • Singapore
    Singapore
    (8)
  • Switzerland
    Switzerland
    (7)
  • Netherlands
    Netherlands
    (6)
  • Philippines
    Philippines
    (6)
  • Indonesia
    Indonesia
    (5)
  • Sweden
    Sweden
    (5)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • Maldives
    Maldives
    (3)
  • Austria
    Austria
    (3)
  • Thailand
    Thailand
    (3)
  • Russian Federation
    Russian Federation
    (2)
  • New Zealand
    New Zealand
    (2)
  • Poland
    Poland
    (2)
  • Ecuador
    Ecuador
    (2)
  • Spain
    Spain
    (2)
  • Belgium
    Belgium
    (2)
  • France
    France
    (2)
  • India
    India
    (1)
  • Greece
    Greece
    (1)
  • Chile
    Chile
    (1)
  • Grenada
    Grenada
    (1)
  • China
    China
    (1)
  • Jamaica
    Jamaica
    (1)
  • Jersey
    Jersey
    (1)
  • Italy
    Italy
    (1)
  • Argentina
    Argentina
    (1)
  • Nepal
    Nepal
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Georgia
    Georgia
    (1)
  • Fiji
    Fiji
    (1)
  • Norway
    Norway
    (1)
  • Colombia
    Colombia
    (1)
  • Japan
    Japan
    (1)
  • South Africa
    South Africa
    (1)
  • Latvia
    Latvia
    (1)
  • Vietnam
    Vietnam
    (1)

Region

  • North America
    North America
    (165)
  • Europe
    Europe
    (79)
  • Asia Pacific
    Asia Pacific
    (31)
  • Oceania
    Oceania
    (14)
  • Middle East
    Middle East
    (5)
  • South America
    South America
    (5)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (1)

Hoteliers say

NEW AI Review summary

Hoteliers like Revinate Marketing for its significant impact on increasing online booking revenue by efficiently aggregating and managing guest feedback from multiple sources. The system enables targeted email campaigns, comprehensive reputation management, and detailed analytics. However, hoteliers suggest improvements in invalid email detection, integration flexibility with PMS, and email design customization, underscoring an overall positive but evolving experience.

AI-generated from the text of customer reviews

Reputation Management
Targeted Email Marketing & Customization
System Integration
Customer Support & Training
Comprehensive Feedback Aggregation
Analytics and Reporting
Email Design Customization
Revenue Generation & Booking Efficiency
Email Invalid Address Detection
10

Revinate as Catalyst to improve Hotel Revenue and Guest Service

Digital Marketing Officer from 200 to 499 room Branded Hotel in Pasay (Philippines)

Verified
6 months ago
Revinate Marketing has substantially increased online booking revenue for Belmont Hotel Manila. Since the commencement of our partnership in 2020 up to the present, the hotel has successfully generated Php 18,712,253 through bookings facilitated by Revinate Marketing. Revinate Guest Feedback provides a simplified aggregation of reviews from...
Country Philippines
Digital Marketing Officer
X-Large Hotel
10

Seamless service

VP Operations from 500+ room Boutique in Virginia Beach (United States of America)

Verified
7 months ago
Very easy to do business with Revinate. Great team here in Singapore who provide great support to our hotel group
Country United States of America
VP Operations
X-Large Hotel
10

CRM system Revinate

Hotel Manager from 100 to 199 room in Utrecht (Netherlands)

Verified
7 months ago
Revinate gives us the ability to review mass information efficiently and respond to guests promptly. It also allows us to contact guests effectively to provide service and/or drive sales. Reputation management as well as internal surveys support our hotel management team with driving improvements in service, which is essential in a market w...
Country Netherlands
Hotel Manager
Large Hotel
8

Highly recommended for boosting guest satisfaction and driving improvement in the hospitality industry

Regional Senior Digital Marketing Executive from 100 to 199 room Boutique in (Indonesia)

Verified
7 months ago
Revinate has revolutionized our approach to guest feedback with its user-friendly interface, powerful analytics, and invaluable sentiment analysis. Detailed reports facilitate informed decisions, and responsive customer support enhances the overall positive experience.
Country Indonesia
Regional Senior Digital Marketing Executive
Large Hotel
8

Easy to use and to track ROI of campaign ,

Director of Sales & Marketing from 100 to 199 room Luxury Hotel in Antwerpen (Belgium)

Verified
8 months ago
Regarding guest surveys and feedback, we have simplified the process of collecting online reviews from various sources, consolidating them into a unified dashboard that reflects our overall reputation. This dashboard enables our staff to easily identify guest-favored amenities and services, as well as areas for improvement. What's particula...
Country Belgium
Director of Sales & Marketing
Large Hotel
10

Revolutionizing Hospitality

from 200 to 499 room Luxury Hotel in Dubai (United Arab Emirates)

Verified
8 months ago
Intuitive Interface: User-friendly design enhances accessibility for hosteliers. Comprehensive Analytics: Robust data insights empower informed decision-making. Dedicated support team and helpful resources.
Country United Arab Emirates
X-Large Hotel
10

Revinate Review

Head of Marketing from 100 to 199 room Extended Stay & Serviced Apartment in (United Kingdom)

Verified
8 months ago
1. Email marketing platform CRM automations 2. Building templates amd design 3. ROI reporting 4. Upsell opportunities 5. Reporting dashboard
Country United Kingdom
Head of Marketing
Large Hotel
10

A Game-Changing Experience

Executive Assistant Manager from 25-49 room Bed & Breakfast & Inn in Singapore (Singapore)

Verified
8 months ago
What I absolutely love about Revinate Hotel CRM & Email Marketing, Guest Surveys & Feedback is how it simplifies guest communication and takes it to a whole new level. The user-friendly interface is a breath of fresh air, making managing guest data and creating personalized experiences an absolute breeze. It's like having a personal assista...
Country Singapore
Executive Assistant Manager
Medium Hotel
10

Great and affordable solution for small to medium-sized hoteliers.

Director Of E-Commerce from 500+ room Branded Hotel in Malé (Maldives)

Verified
8 months ago
It has all the bells and whistles required for smart marketing operations automation and revenue tracking. Application is easily interacted with by non-tech-savvy team members, and the role-based accessibility provides flexibility. The support team and account managers are human, extremely helpful, guide and support and provide sound busine...
Country Maldives
Director Of E-Commerce
X-Large Hotel
9

Hotel CRM & Email Marketing

Marketing Director from 100 to 199 room Bed & Breakfast & Inn in Dublin (Ireland)

Verified
9 months ago
Simplicity and ease of the tool. Intuitive. Great customer support and CSM management. Good reporting options. Revinate University is very helpful and easy to use.
Country Ireland
Marketing Director
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 16

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.

Question:

What differentiates this product or service from the competition?

Answer:

Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 45 recommend
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