Effortless AI-powered Online Reputation Management: Respond to reviews in no time
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Revinate (Reputation)
4.5 (148 REVIEWS)
HT Score
86 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Revinate (Reputation)
Ranked 4 (out of 51) in Reputation Management
Hotel reputation fuels success
92% recommended by 288 hotels
Bell - AI powered product analyst
I analyzed all of Revinate’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Revinate Marketing for its significant impact on increasing online booking revenue by efficiently aggregating and managing guest feedback from multiple sources. The system enables targeted email campaigns, comprehensive reputation management, and detailed analytics. However, hoteliers suggest improvements in invalid email detection, integration flexibility with PMS, and email design customization, underscoring an overall positive but evolving experience.
Partners say
Industry experts recommend Revinate for its comprehensive guest data management and personalized marketing capabilities. The platform excels in advanced analytics, seamless integration with property systems, and robust email marketing tools. Unique features include nuanced sentiment analysis, group functionality, and rapid implementation. Critical insights highlight occasional complexity in setup and a need for more customization options.
Bryan, Alexandra, Jenna and 45 others
Read their recommendationsSupport
Exceptional
1 reviews mentions in "Support"
1 positive
0 negative
Hoteliers often praise the customer support for Revinate’s Reputation Management product, highlighting its availability and responsiveness. They note that support is accessible through multiple channels such as chat, phone, and email, and issues are resolved promptly. The expertise of the support staff is frequently mentioned, with users appreciating their knowledge and effectiveness in addressing concerns. Additionally, hoteliers find the onboarding process smooth, with support aiding in setup and training for new users. The availability of resources like FAQs, tutorials, and documentation also receives positive mention for being helpful and informative.
VP Operations
14 months ago
Verified
... Actually I can't see any immediate needs for improvement. Always timely with their reports which are clear and concise. Even personnel changes at Revinate are seamless from a customers perspective. ...
See full reviewAutomation
Streamlined
1 reviews mentions in "Automation"
0 positive
1 negative
Hoteliers often highlight automation in Revinate’s Reputation Management product as a critical area for improvement. They suggest refining its capability to automatically detect invalid email addresses, which would enhance workflow efficiency by reducing manual errors. This enhancement would allow Revinate to serve as a more effective tool in automating repetitive tasks, ultimately benefiting hotel revenue and guest services.
Digital Marketing Officer
14 months ago
Verified
... Revinate should improve in terms of automatically detecting iinvalid email addresses. Revinate could enhance its capabilities by refining its automatic detection of invalid email addresses. ...
See full reviewValue
High return
1 reviews mentions in "Value"
1 positive
0 negative
Hoteliers often view Revinate as a valuable tool for enhancing hotel revenue and guest service. They appreciate its overall contribution to improving business outcomes, finding that the investment in its Reputation Management product delivers sufficient benefits relative to the cost. Hoteliers recognize the importance of its features and capabilities, noting that while it largely meets expectations, there is room for enhancement, particularly in the precise detection of invalid email addresses to further increase its value proposition.
Digital Marketing Officer
14 months ago
Verified
... Revinate Marketing has substantially increased online booking ...
See full reviewFunctionality
Advanced
2 reviews mentions in "Functionality"
2 positive
0 negative
Hoteliers often highlight the core functionality of Revinate's Reputation Management product, emphasizing its ability to effectively handle key tasks such as booking and reporting. Users praise the software for its reliability, noting minimal issues with bugs or system downtime. Its scalability is also valued, as the product can grow alongside expanding business needs, supporting more users or properties. Clients appreciate the completeness of features offered, ensuring that all expected tools are available for efficient operations. Additionally, the automation capabilities are well-regarded, particularly for streamlining processes like billing and reporting. The customization options for workflows and templates are noted as a strong point, allowing hotels to adapt the software to their specific requirements. Finally, the insights and reporting features are considered actionable and straightforward, aiding in decision-making processes.
Digital Marketing Officer
14 months ago
Verified
... Revinate Marketing. Revinate Guest Feedback provides a simplified aggregation of reviews from diverse online channels. ...
See full reviewVP Operations
14 months ago
Verified
... Actually I can't see any immediate needs for improvement. Always timely with their reports which are clear and concise. Even personnel changes at Revinate are seamless from a customers perspective. ...
See full reviewHoteliers Most Frequently Mention
What Types of Hotels Revinate is Popular For
Size
13 | X-Small (1-9 room)
9 | Small (10-24 room)
55 | Medium (25-74 room)
123 | Large (75-199 room)
104 | X-Large (200+ room)
Country
138 | United States of America
18 | United Kingdom
16 | Canada
12 | Australia
11 | Mexico
11 | Germany
11 | Ireland
7 | Switzerland
7 | Singapore
5 | Philippines
5 | Sweden
4 | United Arab Emirates
4 | Indonesia
3 | Austria
3 | Thailand
2 | Poland
2 | China
2 | Italy
2 | New Zealand
2 | Maldives
2 | India
2 | France
2 | Russian Federation
2 | Belgium
2 | Ecuador
1 | Grenada
1 | Chile
1 | Spain
1 | Netherlands
1 | Argentina
1 | Portugal
1 | Nepal
1 | Georgia
1 | Norway
1 | Jamaica
1 | Japan
1 | South Africa
1 | Latvia
1 | Colombia
1 | Barbados
1 | Vietnam
Type
149 | Luxury Hotels
128 | Resorts
122 | Boutiques
115 | Branded Hotels
102 | Bed & Breakfast & Inns
82 | City Center Hotels
62 | Limited Service & Budget Hotels
56 | Airport/Conference Hotels
13 | Extended Stay & Serviced Apartments
11 | Casinos
8 | Hostels
7 | Motels
7 | RV Parks & Campgrounds
7 | Vacation Rentals & Villas
Region
165 | North America
70 | Europe
28 | Asia Pacific
14 | Oceania
5 | Middle East
5 | South America
3 | Central America
1 | Africa
Category
193 | Hotel CRM & Email Marketing
148 | Reputation Management
146 | Guest Surveys & Feedback
46 | Upselling Software
35 | Guest Messaging Software
14 | Hotel Reservations Systems
Didn’t find what you were looking for?
What is Revinate?
Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Revinate (Reputation) is a comprehensive reputation management software tailored for the hospitality industry. It aggregates and manages guest feedback from a range of online sources, allowing hoteliers to efficiently monitor and respond to reviews. The platform's intuitive interface provides detailed analytics and insights into guest sentiment, enabling hotels to make informed decisions to improve guest experiences.
Key features of Revinate (Reputation) include targeted email campaigns and automated survey tools that enhance guest engagement and satisfaction. By leveraging advanced analytics and segmentation, hoteliers can personalize their marketing efforts to drive loyalty and increase online bookings. Despite some areas for improvement, such as email customization and integration flexibility with existing Property Management Systems (PMS), the platform remains a vital tool for enhancing guest relations and boosting revenue.
Capabilities
Revinate doesn’t have any benefits or use cases available
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Revinate Reviews Summary
Ease of Use
4.6/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, Revinate (Reputation) is the #9 most trending product in the Reputation Management category (out of 51) and the #466 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRevinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Revinate Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Compare Revinate to Top Alternatives
Quickly and easily gather feedback from your guests and actively manage your online reputation
The better your reputation, the higher your revenue
Want to find out if Revinate is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Hoteliers say
Hoteliers like Revinate Marketing for its significant impact on increasing online booking revenue by efficiently aggregating and managing guest feedback from multiple sources. The system enables targeted email campaigns, comprehensive reputation management, and detailed analytics. However, hoteliers suggest improvements in invalid email detection, integration flexibility with PMS, and email design customization, underscoring an overall positive but evolving experience.
AI-generated from the text of customer reviews
Looking for specific info?
10
Revinate as Catalyst to improve Hotel Revenue and Guest Service
Digital Marketing Officer from 200 to 499 room Branded Hotel in Pasay (Philippines)
Verified
14 months ago
Revinate Marketing has substantially increased online booking revenue for Belmont Hotel Manila. Since the commencement of our partnership in 2020 up to the present, the hotel has successfully generated Php 18,712,253 through bookings facilitated by Revinate Marketing. Revinate Guest Feedback provides a simplified aggregation of reviews from...
Philippines
Philippines
Digital Marketing Officer
X-Large Hotel
10
Seamless service
VP Operations from 100 to 199 room Boutique in Santa Monica (United States of America)
Verified
14 months ago
Very easy to do business with Revinate. Great team here in Singapore who provide great support to our hotel group
United States of America
United States of America
VP Operations
Large Hotel
10
CRM system Revinate
Hotel Manager from 100 to 199 room Bed & Breakfast & Inn in Utrecht (The Netherlands)
Verified
15 months ago
Revinate gives us the ability to review mass information efficiently and respond to guests promptly. It also allows us to contact guests effectively to provide service and/or drive sales. Reputation management as well as internal surveys support our hotel management team with driving improvements in service, which is essential in a market w...
The Netherlands
The Netherlands
Hotel Manager
Large Hotel
8
Highly recommended for boosting guest satisfaction and driving improvement in the hospitality industry
Regional Senior Digital Marketing Executive from 100 to 199 room Boutique in Kuta (Bali)
Verified
15 months ago
Revinate has revolutionized our approach to guest feedback with its user-friendly interface, powerful analytics, and invaluable sentiment analysis. Detailed reports facilitate informed decisions, and responsive customer support enhances the overall positive experience.
Bali
Bali
Regional Senior Digital Marketing Executive
Large Hotel
8
Easy to use and to track ROI of campaign ,
Director of Sales & Marketing from 100 to 199 room Luxury Hotel in Antwerp (Belgium)
Verified
15 months ago
Regarding guest surveys and feedback, we have simplified the process of collecting online reviews from various sources, consolidating them into a unified dashboard that reflects our overall reputation. This dashboard enables our staff to easily identify guest-favored amenities and services, as well as areas for improvement. What's particula...
Belgium
Belgium
Director of Sales & Marketing
Large Hotel
10
Revolutionizing Hospitality
from 200 to 499 room City Center Hotel in Dubai (United Arab Emirates)
Verified
15 months ago
Intuitive Interface: User-friendly design enhances accessibility for hosteliers. Comprehensive Analytics: Robust data insights empower informed decision-making. Dedicated support team and helpful resources.
United Arab Emirates
United Arab Emirates
X-Large Hotel
10
Revinate Review
Head of Marketing from 100 to 199 room Extended Stay & Serviced Apartment in Portinscale (United Kingdom)
Verified
15 months ago
1. Email marketing platform CRM automations 2. Building templates amd design 3. ROI reporting 4. Upsell opportunities 5. Reporting dashboard
United Kingdom
United Kingdom
Head of Marketing
Large Hotel
10
A Game-Changing Experience
Executive Assistant Manager from 25-49 room Bed & Breakfast & Inn in Singapore (Singapore)
Verified
15 months ago
What I absolutely love about Revinate Hotel CRM & Email Marketing, Guest Surveys & Feedback is how it simplifies guest communication and takes it to a whole new level. The user-friendly interface is a breath of fresh air, making managing guest data and creating personalized experiences an absolute breeze. It's like having a personal assista...
Singapore
Singapore
Executive Assistant Manager
Medium Hotel
10
Great and affordable solution for small to medium-sized hoteliers.
Director Of E-Commerce from 200 to 499 room Branded Hotel in Melbourne (Australia)
Verified
15 months ago
It has all the bells and whistles required for smart marketing operations automation and revenue tracking. Application is easily interacted with by non-tech-savvy team members, and the role-based accessibility provides flexibility. The support team and account managers are human, extremely helpful, guide and support and provide sound busine...
Australia
Australia
Director Of E-Commerce
X-Large Hotel
10
Great and affordable solution for small to medium-sized hoteliers.
Director Of E-Commerce from 200 to 499 room Branded Hotel in Melbourne (Australia)
Verified
15 months ago
It has all the bells and whistles required for smart marketing operations automation and revenue tracking. Application is easily interacted with by non-tech-savvy team members, and the role-based accessibility provides flexibility. The support team and account managers are human, extremely helpful, guide and support and provide sound busine...
Australia
Australia
Director Of E-Commerce
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.
Showing all answers to: "What does this product or service do well?"
Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.
A big feature worth mentioning is their centralized data management - this unified approach not only streamlines the workflow for hotel staff but also enhances overall efficiency, easing the overall process for hoteliers.
Online Reputation Management (ORM): Revinate helps hotels and other hospitality businesses manage their online reputation by aggregating guest reviews and feedback from various online platforms. It provides tools to monitor and respond to reviews across different review sites.
Guest Feedback and Surveys: Revinate enables hotels to collect feedback directly from guests through surveys and other means. This feedback can be valuable for understanding guest satisfaction, identifying areas for improvement, and enhancing the overall guest experience.
Data Analytics: The platform offers analytics and reporting features that allow hotels to gain insights from guest feedback and online reviews. This data can help businesses make informed decisions to enhance their services and address specific issues raised by guests.
Communication and Engagement: Revinate facilitates communication between hotels and guests. This may include personalized messaging, email campaigns, and other communication strategies to engage with guests before, during, and after their stay.
Competitor Analysis: Revinate may offer tools to help businesses analyze and benchmark their online reputation against competitors in the hospitality industry.
Integration with Property Management Systems (PMS): Integration with PMS allows for seamless data flow between the systems, streamlining operational processes and ensuring that guest information is up-to-date.
Revinate excels at providing comprehensive and actionable insights into guest feedback, allowing businesses to understand and enhance the guest experience. Their intuitive analytics platform effectively translates customer reviews and sentiments into valuable data, enabling hotels to make informed operational and service improvements. Additionally, Revinate's robust reputation management tools empower hotels to proactively engage with guests, cultivate positive online reputations, and ultimately drive increased bookings.
Revinate is a powerful Hotel CRM and email marketing tool that allows several stakeholders across various departments key insights into different customer/guest segments which allows greater efficiency into their revenue generation
Question:
What differentiates this product or service from the competition?
Answer:
Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.
Showing all answers to: "What differentiates this product or service from the competition?"
Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.
One of their standout features is their incredibly extensive and robust segment builder in the backend that truly presents to be a game-changer for anyone seeking unparalleled personalization for their database. This tool allows anyone to drill down to the utmost specificities of user segmentation ensuring that your marketing efforts and customer interactions are aligned and as tailored as possible.
Comprehensive Online Reputation Management (ORM): Revinate focuses on providing a comprehensive solution for managing a hotel's online reputation. This includes monitoring and responding to reviews across various online platforms, helping hotels maintain a positive online presence.
Guest Feedback and Surveys: Revinate offers tools for collecting direct feedback from guests through surveys. The ability to gather insights directly from guests allows hotels to understand their needs and preferences, leading to more personalized and improved guest experiences.
Data Analytics and Reporting: The platform provides robust analytics and reporting features, allowing hotels to gain valuable insights from guest feedback and online reviews. Data-driven decision-making is crucial for enhancing operational efficiency and guest satisfaction.
Communication and Engagement: Revinate facilitates communication between hotels and guests, offering features for personalized messaging and email campaigns. Effective communication can contribute to better guest experiences and build stronger relationships.
Competitor Analysis: Revinate may provide tools for benchmarking a hotel's online reputation against competitors. Understanding how a hotel compares to others in the industry can inform strategic decisions and highlight areas for improvement.
Integration with Property Management Systems (PMS): Seamless integration with PMS allows for efficient data flow between systems, ensuring that guest information is up-to-date and streamlining operational processes.
Industry Focus: Revinate specializes in solutions tailored to the hospitality industry. This industry-specific focus may result in features and functionalities that are finely tuned to the unique needs and challenges of hotels, resorts, and other hospitality businesses.
Revinate stands out from competitors through its sophisticated sentiment analysis capabilities, which go beyond surface-level feedback to uncover nuanced guest sentiments. The platform's seamless integration with various hotel systems sets it apart, enabling a holistic approach to guest experience management. Furthermore, Revinate's commitment to innovation is evident in its continuous development of cutting-edge features that adapt to evolving industry trends, solidifying its position as a leader in the competitive landscape.
An extremely easy product to use, quickly capture ROI, and with their long standing relationships with many high-end brands and chains, their support team meets the expectations of the luxury hoteliers they work with
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.
Rely on a solution that makes it easy for you to use, helps you with the personalization of the user experience, and has all data in one place, which will make it simple for you to manage it. Something I also suggest looking at is the team and the service behind the product, outstanding in this case!
Integration with Existing Systems: Ensure that Revinate seamlessly integrates with your existing systems, especially the Property Management System (PMS). A smooth integration can save time and effort in managing guest data and feedback.
Customization for Your Hotel's Unique Requirements: Every hotel has unique needs and challenges. Look for a solution that offers customization options to tailor the platform to your specific requirements. This could include custom survey questions, reporting metrics, and communication templates.
Scalability: Consider whether the solution can scale with your business as it grows. A flexible and scalable platform can adapt to the changing needs of your hotel over time.
Training and Support: Evaluate the training and support options provided by Revinate. A robust support system can be invaluable, especially during the implementation phase and ongoing usage.
Data Security and Compliance: Given the sensitivity of guest data, ensure that the platform adheres to industry standards for data security and compliance. This is crucial for maintaining guest trust and meeting regulatory requirements.
I would recommend a hotelier considering Revinate to leverage its powerful analytics to gain deep insights into guest feedback and preferences. Utilize the platform's proactive engagement tools to respond to reviews promptly, showcasing a commitment to guest satisfaction. Additionally, explore Revinate's integration capabilities with existing hotel systems to streamline operations and maximize the impact of data-driven decisions on overall guest experience.
Ensure that Revinate is not just an upselling and marketing tool for your guest room revenue. With many hoteliers looking at upselling and increasing revenue from ancillary departments, there are opportunities to use Revinate with other systems on property like your spa and activity management system to ensure you are maximizing upsell revenue in other key departments.
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Support
Verified Support
Revinate has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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