Revinate (Reputation)

Ranked 3 (out of 39) in Reputation Management

Reputation Management

Social media, reputation management, guest reviews, hospitality, online reviews, restaurants, hotels...

Ratings Snapshot

Certificate of Excellence
Read 94 reviews
89%
Recommend
HTR Score icon
HT SCORE
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 39 in Reputation Management

Ease of Use
4.5/5
ROI
4.3/5
Implementation
4.3/5
Customer Support
4.6/5
Verified Customer Support

Revinate has opened its internal systems to

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Most popular for
  • Resort 21 verified reviews
    93%
  • Boutique 20 verified reviews
    93%
  • Branded 14 verified reviews
    82%
  • City Center 5 verified reviews
    84%
  • Hostel 3 verified reviews
    97%
  • Bed & Breakfast 3 verified reviews
    93%
  • Serviced Apartment 2 verified reviews
    100%
  • Vacation Rental 2 verified reviews
    100%
  • Limited Service 2 verified reviews
    80%
  • Budget 1 verified reviews
    80%
  • Airport/ conference 1 verified reviews
    90%

Revinate (Reputation) Overview

Revinate (Reputation) Overview

Revinate helps hotels know more about their guests so they can deliver personalized experiences that create valuable relationships and lifelong customers. Using guest data combined with our reputation management, surveys and marketing automation technology, hotels can understand and engage their audiences like never before. Revinate is easy to use and requires minimal technical expertise so anyone...

About Revinate View website

Founded in 2009 | Headquarters in San Francisco United States | 156 employees

Revinate enables hoteliers to transform their guest data into revenue. With Revinate Marketing and Revinate Guest Feedback, hoteliers are empowered to make smar...

Other Products by Revinate

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Integrates with

  • Reporting & Accounting Software
  • Booking Engine
  • Business Intelligence
Browse integrations (53 verified)

What customers love about Revinate (Reputation)

Like 89% recommend

Regional Marketing Manager from Boutique in New Orleans (United States)

The Revinate platform is very user friendly and provides a very good snapshot of your review rating in comparison to your competitive set. I like the way all the information is displayed and the ease of extracting infor...

Marketing Manager in San Diego (United States)

Clean interface, easy to use, robust reporting, and many different ways to view data. It was easy to implement and is a tool I have used at multiple properties since it makes it so easy to monitor and manage our online r...

Marketing Manager in Los Angeles (United States)

Easy to use and navigate; daily & weekly update emails; captures all social review sites; user-friendly dashboard

Digital Marketing Manager from Resort in Westmont (United States)

It has a modern, easy to use interface design, it connects to most third party sites, and it pulls helpful reports

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Revinate enables highly effective and targeted campaigns by using an advanced profile synthesis to match profiles and by using their smart segment builder for an easy segmentation. That includes individual email marketing automation as well as upsell emails.

by Tamara Markotic (apaleo) on December 17, 2020

See more answers (15)
Question:

What differentiates this product or service from the competition?

Answer:

They offer one platform for all guest communications including transactional emails and surveys and have extensive group functionalities with centralized control. Their email template creator is very comprehensive with a large base of pre-defined templates as well as offering a high degree of custom...

by Tamara Markotic (apaleo) on December 17, 2020

See more answers (15)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Revinate is an excellent CRM & reputation tool which provides a comprehensive list of features that cover all needs of a hotel to better understand and communicate with their guests. Their team of marketing experts are able to help hoteliers create and execute their email marketing strategies.

by Tamara Markotic (apaleo) on December 17, 2020

See more answers (15)
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+ 13 recommend
Recommended by Show More (11)

Features

  • Alerts & Notifications
  • Corporate Reporting
  • Mobile Accessibility
  • Workflow Management
  • Competitive Intelligence
  • Sentiment Analysis
  • Social Media
  • Revenue Reporting
  • Reporting Dashboard
  • SMS text messaging
  • Multi-property Management
  • Case Management

Clients & references

References & testimonials

Testimonial avatar
Revinate easily saves us 8 hours a week, if not more, by pulling content from thousands of sources into a single location. It easily pays for itself each month in time savings.
Lisa Juliot Social Media Community Manager at the Crown Paradise Club Puerto Vallarta
Testimonial avatar
We didn't want a cookie cutter program but rather, something that was unique and tailored to the needs of our guests and teammates
Lyn Aoki Senior Director of Guest Service & Brand Standards at the Aqua-Aston Hospitality

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Mexico
  • Ireland
  • Canada
  • United Kingdom
  • France
  • Switzerland
  • Indonesia

94 Verified Revinate Reviews

Likelihood to Recommend
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Sep 16, 2021

Revinate (Reputation) Review: Revolutionary Hotel Software

Director of Sales & Marketing from Boutique in Saint George's (Grenada)

Recommend 10/10
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What do you like most?

Revinate is just fab. It always us to take control of our emarketing and reviews, having everything all in one place. I highly recommend.

What do you dislike or think could be improved?

Not much. It would be nice if it were easier to send emails to several segments on all at once, rather than having to duplicate one email to send to each segment. But that is minor.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Sep 15, 2021

Revinate (Reputation) Review: Such a great product and company

Sales & Marketing from Boutique in Portland (United States)

Recommend 10/10
Full blue star
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What do you like most?

We love the guest surveys and have used this to get feedback and reviews for our boutique hotel which is now #1 on TripAdvisor We also use the Marketing platform for our email marketing which connects ...

What do you dislike or think could be improved?

It would be nice if we could unsubscribe people from within Revinate - we have to just go into the system and remove their email address when we get bounced back emails or unsubscribe requests.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

Sep 13, 2021

Revinate (Reputation) Review: Thanks Revinate

Digital Marketing Manager from Resort in Ciudad de México (Mexico)

Recommend 9/10
Full blue star
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What do you like most?

Revinate help us to increase the sales in a very important percent. Revinate take the control of our data base and merge it just as well.

What do you dislike or think could be improved?

please make Revinate two ways platform, becuause if you did it, we can discard another platformos that today works in our enviroment

Customer Support
2
Ease of Use
5
Value for money
4
Implementation
2

Aug 16, 2021

Revinate (Reputation) Review: Excellent service and even better solution

Business Excellence from Bed & Breakfast in Singapore (Singapore)

Recommend 10/10
Full blue star
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What do you like most?

Revinate has helped me create a meaningful post stay survey which allows the team to harvest actionable insight; as opposed to the run of the mill type of surveys commonly seen in hotels. This in turn has...

What do you dislike or think could be improved?

Would appreciate a more flexible option of displaying multiple survey results. The current workaround is passable but requires a bit more effort than I would prefer.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Jun 21, 2021

Revinate (Reputation) Review: Very user Friendly Program

Director of Marketing from Resort in Niagara-on-the-Lake (Canada)

Recommend 10/10
Full blue star
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What do you like most?

Revinate has pulled together all of our online reviews into one easy to use location. It is very easy to use and understand. The email marketing product has made sending out automated emails very easy w...

What do you dislike or think could be improved?

It would be great to be able to revise or update an existing segment versus having to create a whole new one.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Apr 14, 2021

Revinate (Reputation) Review: Great Survey Tool & User Friendly

Manager from Other in Zephyrhills (United States)

Recommend 10/10
Full blue star
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What do you like most?

I appreciate the notifications and how easy is to use Renivate. Our customer also seem to find it easy to use.

What do you dislike or think could be improved?

We do notice that residents will go on Reinvate for basic questions or they submit more then one survey which changes our scores so if we can work on improving that is my recommendations

Customer Support
5
Ease of Use
5
Value for money
3.5
Implementation
4

Pricing

Monthly subscription (Flat)

Recent News & Content

Resources & reports

Hotel Covid-19 Recovery: How to Build a Marketing Strategy that Wins Bookings

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Popular Revinate (Reputation) Integrations

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