Effortless AI-powered Online Reputation Management: Respond to reviews in no time
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Revinate (Reputation)
4.5 (148 REVIEWS)
Ranked 4 (out of 50) in Reputation Management
Hotel reputation fuels success
92% recommended by 288 hotels
Bell - AI powered product analyst
I analyzed all of Revinate’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Revinate Marketing for its significant impact on increasing online booking revenue by efficiently aggregating and managing guest feedback from multiple sources. The system enables targeted email campaigns, comprehensive reputation management, and detailed analytics. However, hoteliers suggest improvements in invalid email detection, integration flexibility with PMS, and email design customization, underscoring an overall positive but evolving experience.
Partners say
Industry experts recommend Revinate for its comprehensive guest data management and personalized marketing capabilities. The platform excels in advanced analytics, seamless integration with property systems, and robust email marketing tools. Unique features include nuanced sentiment analysis, group functionality, and rapid implementation. Critical insights highlight occasional complexity in setup and a need for more customization options.
Bryan, Alexandra, Jenna and 45 others
Read their recommendationsSupport
Supportive
Hoteliers often praise the customer support for Revinate’s Reputation Management product, highlighting its availability and responsiveness. They note that support is accessible through multiple channels such as chat, phone, and email, and issues are resolved promptly. The expertise of the support staff is frequently mentioned, with users appreciating their knowledge and effectiveness in addressing concerns. Additionally, hoteliers find the onboarding process smooth, with support aiding in setup and training for new users. The availability of resources like FAQs, tutorials, and documentation also receives positive mention for being helpful and informative.
Automation
Streamlined
Hoteliers often highlight automation in Revinate’s Reputation Management product as a critical area for improvement. They suggest refining its capability to automatically detect invalid email addresses, which would enhance workflow efficiency by reducing manual errors. This enhancement would allow Revinate to serve as a more effective tool in automating repetitive tasks, ultimately benefiting hotel revenue and guest services.
Digital Marketing Officer
12 months ago
Verified
... Revinate should improve in terms of automatically detecting iinvalid email addresses. Revinate could enhance its capabilities by refining its automatic detection of invalid email addresses. ...
See full reviewDigital Marketing Officer
12 months ago
Verified
... Revinate as Catalyst to improve Hotel Revenue and Guest Service ...
See full reviewValue
Balanced
Hoteliers often view Revinate as a valuable tool for enhancing hotel revenue and guest service. They appreciate its overall contribution to improving business outcomes, finding that the investment in its Reputation Management product delivers sufficient benefits relative to the cost. Hoteliers recognize the importance of its features and capabilities, noting that while it largely meets expectations, there is room for enhancement, particularly in the precise detection of invalid email addresses to further increase its value proposition.
Digital Marketing Officer
12 months ago
Verified
... Revinate as Catalyst to improve Hotel Revenue and Guest Service ...
See full reviewDigital Marketing Officer
12 months ago
Verified
... Revinate as Catalyst to improve Hotel Revenue and Guest Service ...
See full reviewDigital Marketing Officer
12 months ago
Verified
... Revinate should improve in terms of automatically detecting iinvalid email addresses. Revinate could enhance its capabilities by refining its automatic detection of invalid email addresses. ...
See full reviewFunctionality
Balanced
Hoteliers often highlight the core functionality of Revinate's Reputation Management product, emphasizing its ability to effectively handle key tasks such as booking and reporting. Users praise the software for its reliability, noting minimal issues with bugs or system downtime. Its scalability is also valued, as the product can grow alongside expanding business needs, supporting more users or properties. Clients appreciate the completeness of features offered, ensuring that all expected tools are available for efficient operations. Additionally, the automation capabilities are well-regarded, particularly for streamlining processes like billing and reporting. The customization options for workflows and templates are noted as a strong point, allowing hotels to adapt the software to their specific requirements. Finally, the insights and reporting features are considered actionable and straightforward, aiding in decision-making processes.
VP Operations
12 months ago
Verified
... Actually I can't see any immediate needs for improvement. Always timely with their reports which are clear and concise. Even personnel changes at Revinate are seamless from a customers perspective. ...
See full reviewDigital Marketing Officer
12 months ago
Verified
... Revinate Marketing has substantially increased online booking revenue for Belmont Hotel Manila. Since the commencement of our partnership in 2020 up to the present, the hotel has successfully generated Php 18,712,253 through bookings facilitated by Revinate Marketing. Revinate Guest Feedback provides a simplified ...
See full reviewDigital Marketing Officer
12 months ago
Verified
... Revinate as Catalyst to improve Hotel Revenue and Guest Service ...
See full reviewWhat Types of Hotels Revinate is Popular For
Size
123 | Large (75-199 room)
55 | Medium (25-74 room)
9 | Small (10-24 room)
105 | X-Large (200+ room)
13 | X-Small (1-9 room)
Country
139 | United States of America
18 | United Kingdom
16 | Canada
12 | Australia
11 | Mexico
11 | Germany
11 | Ireland
7 | Switzerland
7 | Singapore
5 | Philippines
5 | Sweden
4 | United Arab Emirates
4 | Indonesia
3 | Austria
3 | Thailand
2 | Poland
2 | China
2 | Italy
2 | New Zealand
2 | Maldives
2 | India
2 | France
2 | Russian Federation
2 | Belgium
2 | Ecuador
1 | Grenada
1 | Chile
1 | Spain
1 | Netherlands
1 | Argentina
1 | Portugal
1 | Nepal
1 | Georgia
1 | Norway
1 | Jamaica
1 | Japan
1 | South Africa
1 | Latvia
1 | Colombia
1 | Barbados
1 | Vietnam
Type
103 | Bed & Breakfast & Inns
122 | Boutiques
115 | Branded Hotels
11 | Casinos
82 | City Center Hotels
56 | Airport/Conference Hotels
13 | Extended Stay & Serviced Apartments
8 | Hostels
62 | Limited Service & Budget Hotels
148 | Luxury Hotels
7 | Motels
129 | Resorts
7 | RV Parks & Campgrounds
7 | Vacation Rentals & Villas
Region
166 | North America
70 | Europe
28 | Asia Pacific
14 | Oceania
5 | Middle East
5 | South America
3 | Central America
1 | Africa
Category
14 | Hotel Reservations Systems
7 | Hotel Sales Software
46 | Upselling Software
35 | Guest Messaging Software
148 | Reputation Management
193 | Hotel CRM & Email Marketing
146 | Guest Surveys & Feedback
Didn’t find what you were looking for?
Capabilities
Revinate doesn’t have any benefits or use cases available
Features
Surveys & Feedback
Review Generation
Follow-up & Resolution
Reporting, Analytics & Insights
Channels
Admin & Settings
Recommended by
Achievements
This vendor's trending score is rising, Revinate (Reputation) is the #8 most trending product in the Reputation Management category (out of 50) and the #484 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRevinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Compare Revinate to Top Alternatives
Effortless AI-powered Online Reputation Management: Respond to reviews in no time
Quickly and easily gather feedback from your guests and actively manage your online reputation
The better your reputation, the higher your revenue
Hotelier Rating
Hoteliers like Revinate Marketing for its significant impact on increasing online booking revenue by efficiently aggregating and managing guest feedback from multiple sources. The system enables targeted email campaigns, comprehensive reputation management, and detailed analytics. However, hoteliers suggest improvements in invalid email detection, integration flexibility with PMS, and email design customization, underscoring an overall positive but evolving experience.
AI-generated from the text of customer reviews
Looking for specific info?
Revinate as Catalyst to improve Hotel Revenue and Guest Service
Digital Marketing Officer from 200 to 499 room Branded Hotel in Pasay (Philippines)
Seamless service
VP Operations from 100 to 199 room Boutique in Santa Monica (United States of America)