Revinate (Reputation)

Ranked 2 (out of 41) in Reputation Management

Reputation Management

Social media, reputation management, guest reviews, hospitality, online reviews, restaurants, hotels...

Ratings Snapshot

Certificate of Excellence
Read 132 reviews
90%
Recommend
HTR Score icon
HT SCORE
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 41 in Reputation Management

Ease of Use
4.6/5
ROI
4.3/5
Implementation
4.4/5
Customer Support
4.6/5
Verified Customer Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Resort 31 verified reviews
    90%
  • Boutique 26 verified reviews
    95%
  • Branded 22 verified reviews
    85%
  • City Center 8 verified reviews
    86%
  • Bed & Breakfast 5 verified reviews
    94%
  • Limited Service 4 verified reviews
    90%
  • Budget 2 verified reviews
    90%
  • Hostel 2 verified reviews
    95%
  • Serviced Apartment 2 verified reviews
    100%
  • Vacation Rental 2 verified reviews
    100%
  • Airport/ conference 1 verified reviews
    90%

Revinate (Reputation) Overview

Revinate (Reputation) Overview

Revinate helps hotels know more about their guests so they can deliver personalized experiences that create valuable relationships and lifelong customers. Using guest data combined with our reputation management, surveys and marketing automation technology, hotels can understand and engage their audiences like never before. Revinate is easy to use and requires minimal technical expertise so anyone...

About Revinate View website

Founded in 2009 | Headquarters in San Francisco United States | 156 employees

Revinate enables hoteliers to transform their guest data into revenue. With Revinate Marketing and Revinate Guest Feedback, hoteliers are empowered to make smar...

Other Products by Revinate

1/1

Integrates with

  • Reporting & Accounting Software
  • Booking Engine
  • Business Intelligence
Browse integrations (65 verified)

What customers love about Revinate (Reputation)

Like 90% recommend

Regional Marketing Manager from Boutique in New Orleans (United States)

The Revinate platform is very user friendly and provides a very good snapshot of your review rating in comparison to your competitive set. I like the way all the information is displayed and the ease of extracting infor...

Marketing Manager in San Diego (United States)

Clean interface, easy to use, robust reporting, and many different ways to view data. It was easy to implement and is a tool I have used at multiple properties since it makes it so easy to monitor and manage our online r...

Marketing Manager in Los Angeles (United States)

Easy to use and navigate; daily & weekly update emails; captures all social review sites; user-friendly dashboard

Digital Marketing Manager from Resort in Westmont (United States)

It has a modern, easy to use interface design, it connects to most third party sites, and it pulls helpful reports

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

It collects guest data from multiple sources, in on single platform. Improves guest experience, understand guests. Its well established and allows hoteliers to drive revenue and build better guest relationships

by Tatiana Taylor (IDeaS) on December 15, 2021

See more answers (20)
Question:

What differentiates this product or service from the competition?

Answer:

All data and communications is centralized in one platform, which saves time - this also includes taking actions on the reviews ( both negative and positive), It’s a well-connected system and very user friendly.

by Tatiana Taylor (IDeaS) on December 15, 2021

See more answers (20)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

With all data in one place, Revinate saves time and gives hoteliers a good understanding of customers, providing granular data on guest experience which can support with optimization revenue and profitability.

by Tatiana Taylor (IDeaS) on December 15, 2021

See more answers (20)
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+ 18 recommend
Recommended by Show More (16)

Features

  • Alerts & Notifications
  • Corporate Reporting
  • Mobile Accessibility
  • Workflow Management
  • Competitive Intelligence
  • Sentiment Analysis
  • Social Media
  • Revenue Reporting
  • Reporting Dashboard
  • SMS text messaging
  • Multi-property Management
  • Case Management

Clients & references

References & testimonials

Testimonial avatar
Revinate easily saves us 8 hours a week, if not more, by pulling content from thousands of sources into a single location. It easily pays for itself each month in time savings.
Lisa Juliot Social Media Community Manager at the Crown Paradise Club Puerto Vallarta
Testimonial avatar
We didn't want a cookie cutter program but rather, something that was unique and tailored to the needs of our guests and teammates
Lyn Aoki Senior Director of Guest Service & Brand Standards at the Aqua-Aston Hospitality

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Mexico
  • Canada
  • United Kingdom
  • Ireland
  • Switzerland
  • Germany
  • Indonesia

132 Verified Revinate Reviews

Likelihood to Recommend
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December 17, 2021

Revinate (Reputation) Review: Satisfiying Solution

General Manager from Resort in Erding (Germany)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

We use Revinate already for around three years and are very satisfied with the outcome: not only in terms of usebility, but also - and most important - in terms of revenue generated through this Provider-...

What do you dislike or think could be improved?

As Revinate switched to the new "all in one" Dashboard in the backend, we do not see any other point for critics.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4

December 16, 2021

Revinate (Reputation) Review: Revinate Revives Campaigns

General Manager from Limited Service in Whistler (Canada)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Easy to use - intuitive - Minimal support required - CRM, Guest feedback, campaigns and reports in one easy-to-use platform

What do you dislike or think could be improved?

add web and cart abandonment that links directly to the CRM and trigger campaigns. A text functionality is also needed

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

December 16, 2021

Revinate (Reputation) Review: fantastic increase in e-mail revenue versus previous partner

Director of Sales & Marketing from Resort in Sunny Isles Beach (United States of America)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.

What do you dislike or think could be improved?

I would like the ability to pull summary of guest stays by state versus a full list our guests by nmae.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

December 15, 2021

Revinate (Reputation) Review: Vital Guest Service Tool

Marketing tools specialists from Bed & Breakfast in (Sweden)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Easy to use and navigate. The dashboard is super helpful on a daily basis of tracking trends and seeing where we stand. One of the best things is that it allows us to analyze our competitors and see how w...

What do you dislike or think could be improved?

If we could reply to B.com reviews or other chan els directly without the need to log in to the 3rd parties extranets

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
arrow review On Dec 21, 2021 Annisa P. from Revinate replied:
 Hi Romina,

Thank you for your review! We are happy to hear that you are a fan of Revinate.  Further... 

December 15, 2021

Revinate (Reputation) Review: Easy to use platform

Training & Quality from Branded in Sankt-Peterburg (Russian Federation)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Quantity of the information Different feedback collecting tools Analysis option Possibilities to add big number of uses Tickets tool Good App for iPhones Easy to navigate on the site

What do you dislike or think could be improved?

Speed of Revinate App downloading App for Android Xiomi versions All the rest is GOOOD!!! THANK YOU! More detailed training/on line - please

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

Revinate (Reputation) Review: Intuitive tool to analyze guest sentiments and manage reviews

Head of E-Commerce from Boutique in Berlin (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- intuitive dashboard and interface - group functionalities - good reportings in different categories, download center - automatic alerts and reports - easy review management and filter options by cha...

What do you dislike or think could be improved?

- automatic publishing of reviews on external channels without having to log in separately - integration of external CRM system surveys

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
5
arrow review On Dec 21, 2021 Annisa P. from Revinate replied:
 Hi there,

Thank you for your review! We are happy to hear that you are a fan of Revinate.  Furtherm... 

Pricing

Monthly subscription (Flat)

Recent News & Content

Resources & reports

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Popular Revinate (Reputation) Integrations

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