Revinate (Reputation)

4.5 (148 REVIEWS)

HT Score

87 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Revinate (Reputation)

Name: Revinate (Reputation)
Rating: 4.5 (148 reviews)

4.5 (148 REVIEWS)

Ranked 4 (out of 50) in Reputation Management

Hotel reputation fuels success

92% recommended by 288 hotels

Bell avatar Bell - AI powered product analyst

I analyzed all of Revinate’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Revinate Marketing for its significant impact on increasing online booking revenue by efficiently aggregating and managing guest feedback from multiple sources. The system enables targeted email campaigns, comprehensive reputation management, and detailed analytics. However, hoteliers suggest improvements in invalid email detection, integration flexibility with PMS, and email design customization, underscoring an overall positive but evolving experience.

Read their reviews

Partners say

Industry experts recommend Revinate for its comprehensive guest data management and personalized marketing capabilities. The platform excels in advanced analytics, seamless integration with property systems, and robust email marketing tools. Unique features include nuanced sentiment analysis, group functionality, and rapid implementation. Critical insights highlight occasional complexity in setup and a need for more customization options.

Bryan, Alexandra, Jenna and 45 others

Read their recommendations

Support

Supportive

Hoteliers often praise the customer support for Revinate’s Reputation Management product, highlighting its availability and responsiveness. They note that support is accessible through multiple channels such as chat, phone, and email, and issues are resolved promptly. The expertise of the support staff is frequently mentioned, with users appreciating their knowledge and effectiveness in addressing concerns. Additionally, hoteliers find the onboarding process smooth, with support aiding in setup and training for new users. The availability of resources like FAQs, tutorials, and documentation also receives positive mention for being helpful and informative.

VP Operations

12 months ago

Verified

... Seamless service ...

See full review

Automation

Streamlined

Hoteliers often highlight automation in Revinate’s Reputation Management product as a critical area for improvement. They suggest refining its capability to automatically detect invalid email addresses, which would enhance workflow efficiency by reducing manual errors. This enhancement would allow Revinate to serve as a more effective tool in automating repetitive tasks, ultimately benefiting hotel revenue and guest services.

Digital Marketing Officer

12 months ago

Verified

... Revinate should improve in terms of automatically detecting iinvalid email addresses. Revinate could enhance its capabilities by refining its automatic detection of invalid email addresses. ...

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Digital Marketing Officer

12 months ago

Verified

... Revinate as Catalyst to improve Hotel Revenue and Guest Service ...

See full review

Value

Balanced

Hoteliers often view Revinate as a valuable tool for enhancing hotel revenue and guest service. They appreciate its overall contribution to improving business outcomes, finding that the investment in its Reputation Management product delivers sufficient benefits relative to the cost. Hoteliers recognize the importance of its features and capabilities, noting that while it largely meets expectations, there is room for enhancement, particularly in the precise detection of invalid email addresses to further increase its value proposition.

Digital Marketing Officer

12 months ago

Verified

... Revinate as Catalyst to improve Hotel Revenue and Guest Service ...

See full review

Digital Marketing Officer

12 months ago

Verified

... Revinate as Catalyst to improve Hotel Revenue and Guest Service ...

See full review

Digital Marketing Officer

12 months ago

Verified

... Revinate should improve in terms of automatically detecting iinvalid email addresses. Revinate could enhance its capabilities by refining its automatic detection of invalid email addresses. ...

See full review

Functionality

Balanced

Hoteliers often highlight the core functionality of Revinate's Reputation Management product, emphasizing its ability to effectively handle key tasks such as booking and reporting. Users praise the software for its reliability, noting minimal issues with bugs or system downtime. Its scalability is also valued, as the product can grow alongside expanding business needs, supporting more users or properties. Clients appreciate the completeness of features offered, ensuring that all expected tools are available for efficient operations. Additionally, the automation capabilities are well-regarded, particularly for streamlining processes like billing and reporting. The customization options for workflows and templates are noted as a strong point, allowing hotels to adapt the software to their specific requirements. Finally, the insights and reporting features are considered actionable and straightforward, aiding in decision-making processes.

VP Operations

12 months ago

Verified

... Actually I can't see any immediate needs for improvement. Always timely with their reports which are clear and concise. Even personnel changes at Revinate are seamless from a customers perspective. ...

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Digital Marketing Officer

12 months ago

Verified

... Revinate Marketing has substantially increased online booking revenue for Belmont Hotel Manila. Since the commencement of our partnership in 2020 up to the present, the hotel has successfully generated Php 18,712,253 through bookings facilitated by Revinate Marketing. Revinate Guest Feedback provides a simplified ...

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Digital Marketing Officer

12 months ago

Verified

... Revinate as Catalyst to improve Hotel Revenue and Guest Service ...

See full review

Hoteliers Most Frequently Mention

Reputation Management

Targeted Email Marketing & Customization

System Integration

Customer Support & Training

Comprehensive Feedback Aggregation

Analytics and Reporting

Email Design Customization

Revenue Generation & Booking Efficiency

Email Invalid Address Detection

What Types of Hotels Revinate is Popular For

Size

123 | Large (75-199 room)

55 | Medium (25-74 room)

9 | Small (10-24 room)

105 | X-Large (200+ room)

13 | X-Small (1-9 room)

Country

139 | United States of America

18 | United Kingdom

16 | Canada

12 | Australia

11 | Mexico

11 | Germany

11 | Ireland

7 | Switzerland

7 | Singapore

5 | Philippines

5 | Sweden

4 | United Arab Emirates

4 | Indonesia

3 | Austria

3 | Thailand

2 | Poland

2 | China

2 | Italy

2 | New Zealand

2 | Maldives

2 | India

2 | France

2 | Russian Federation

2 | Belgium

2 | Ecuador

1 | Grenada

1 | Chile

1 | Spain

1 | Netherlands

1 | Argentina

1 | Portugal

1 | Nepal

1 | Georgia

1 | Norway

1 | Jamaica

1 | Japan

1 | South Africa

1 | Latvia

1 | Colombia

1 | Barbados

1 | Vietnam

Type

103 | Bed & Breakfast & Inns

122 | Boutiques

115 | Branded Hotels

11 | Casinos

82 | City Center Hotels

56 | Airport/Conference Hotels

13 | Extended Stay & Serviced Apartments

8 | Hostels

62 | Limited Service & Budget Hotels

148 | Luxury Hotels

7 | Motels

129 | Resorts

7 | RV Parks & Campgrounds

7 | Vacation Rentals & Villas

Region

166 | North America

70 | Europe

28 | Asia Pacific

14 | Oceania

5 | Middle East

5 | South America

3 | Central America

1 | Africa

Revinate Reviews Summary

4.5

Very Good

148 reviews

Ease of Use

4.6/5

Customer Support

4.5/5

ROI

4.3/5

Implementation

4.4/5

Recommended for

193

Hotel CRM & Email Marketing Ranked #5 out of 64

148

Reputation Management Ranked #4 out of 50

146

Guest Surveys & Feedback Ranked #4 out of 25

Upselling Software Ranked #6 out of 63

Guest Messaging Software Ranked #9 out of 71

Hotel Reservations Systems Ranked #9 out of 44

Hotel Sales Software Ranked #10 out of 14

Revinate Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.