Revinate (Reputation)

4.5 (148 REVIEWS)

HTR Score icon
HT Score  
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Revinate (Reputation)

4.5 (148 REVIEWS)

Ranked 5 (out of 50) in Reputation Management

Hotel reputation fuels success

Bell avatar Bell - AI powered product analyst

I analyzed all of Revinate’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Revinate Marketing for its significant impact on increasing online booking revenue by efficiently aggregating and managing guest feedback from multiple sources. The system enables targeted email campaigns, comprehensive reputation management, and detailed analytics. However, hoteliers suggest improvements in invalid email detection, integration flexibility with PMS, and email design customization, underscoring an overall positive but evolving experience.

Partners say

Industry experts recommend Revinate for its comprehensive guest data management and personalized marketing capabilities. The platform excels in advanced analytics, seamless integration with property systems, and robust email marketing tools. Unique features include nuanced sentiment analysis, group functionality, and rapid implementation. Critical insights highlight occasional complexity in setup and a need for more customization options.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Bryan, Alexandra, Jenna and 45 others

Read their recommendations
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Hoteliers Most Frequently Mention

Reputation Management
Targeted Email Marketing & Customization
System Integration
Customer Support & Training
Comprehensive Feedback Aggregation
Analytics and Reporting
Email Design Customization
Revenue Generation & Booking Efficiency
Email Invalid Address Detection

What Types of Hotels Revinate is Popular For

Size

123 | Large (75-199 room)

55 | Medium (25-74 room)

9 | Small (10-24 room)

105 | X-Large (200+ room)

13 | X-Small (1-9 room)

Country

139 | United States of America

18 | United Kingdom

16 | Canada

12 | Australia

11 | Mexico

11 | Germany

11 | Ireland

7 | Switzerland

7 | Singapore

5 | Philippines

5 | Sweden

4 | United Arab Emirates

4 | Indonesia

3 | Austria

3 | Thailand

2 | Poland

2 | China

2 | Italy

2 | New Zealand

2 | Maldives

2 | India

2 | France

2 | Russian Federation

2 | Belgium

2 | Ecuador

1 | Grenada

1 | Chile

1 | Spain

1 | Netherlands

1 | Argentina

1 | Portugal

1 | Nepal

1 | Georgia

1 | Norway

1 | Jamaica

1 | Japan

1 | South Africa

1 | Latvia

1 | Colombia

1 | Barbados

1 | Vietnam

Type

103 | Bed & Breakfast & Inns

122 | Boutiques

115 | Branded Hotels

11 | Casinos

82 | City Center Hotels

56 | Airport/Conference Hotels

13 | Extended Stay & Serviced Apartments

8 | Hostels

62 | Limited Service & Budget Hotels

148 | Luxury Hotels

7 | Motels

129 | Resorts

7 | RV Parks & Campgrounds

7 | Vacation Rentals & Villas

Region

166 | North America

70 | Europe

28 | Asia Pacific

14 | Oceania

5 | Middle East

5 | South America

3 | Central America

1 | Africa

Category

14 | Hotel Reservations Systems

7 | Hotel Sales Software

46 | Upselling Software

35 | Guest Messaging Software

148 | Reputation Management

193 | Hotel CRM & Email Marketing

146 | Guest Surveys & Feedback

What is Revinate?

Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Revinate (Reputation) is a comprehensive reputation management software tailored for the hospitality industry. It aggregates and manages guest feedback from a range of online sources, allowing hoteliers to efficiently monitor and respond to reviews. The platform's intuitive interface provides detailed analytics and insights into guest sentiment, enabling hotels to make informed decisions to improve guest experiences. Key features of Revinate (Reputation) include targeted email campaigns and automated survey tools that enhance guest engagement and satisfaction. By leveraging advanced analytics and segmentation, hoteliers can personalize their marketing efforts to drive loyalty and increase online bookings. Despite some areas for improvement, such as email customization and integration flexibility with existing Property Management Systems (PMS), the platform remains a vital tool for enhancing guest relations and boosting revenue.

Capabilities

profile-empty-state.svg

Revinate doesn’t have any benefits or use cases available

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Revinate Reviews Summary

4.5
Very Good
Ease of Use
4.6/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Revinate (Reputation) is the #8 most trending product in the Reputation Management category (out of 50) and the #504 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
83 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Revinate Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Revinate Average Revinate

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Revinate Reviews

Hotelier Rating

Excellent
248
Very Good
41
Average
21
Poor
3
Terrible
3

Property Size

  • X-Small (13)
  • Small (9)
  • Medium (55)
  • Large (123)
  • X-Large (105)

Country

  • United States of America
    United States of America
    (139)
  • United Kingdom
    United Kingdom
    (18)
  • Canada
    Canada
    (16)
  • Australia
    Australia
    (12)
  • Mexico
    Mexico
    (11)
  • Germany
    Germany
    (11)
  • Ireland
    Ireland
    (11)
  • Switzerland
    Switzerland
    (7)
  • Singapore
    Singapore
    (7)
  • Philippines
    Philippines
    (5)
  • Sweden
    Sweden
    (5)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • Indonesia
    Indonesia
    (4)
  • Austria
    Austria
    (3)
  • Thailand
    Thailand
    (3)
  • Poland
    Poland
    (2)
  • China
    China
    (2)
  • Italy
    Italy
    (2)
  • New Zealand
    New Zealand
    (2)
  • Maldives
    Maldives
    (2)
  • India
    India
    (2)
  • France
    France
    (2)
  • Russian Federation
    Russian Federation
    (2)
  • Belgium
    Belgium
    (2)
  • Ecuador
    Ecuador
    (2)
  • Grenada
    Grenada
    (1)
  • Chile
    Chile
    (1)
  • Spain
    Spain
    (1)
  • Netherlands
    Netherlands
    (1)
  • Argentina
    Argentina
    (1)
  • Portugal
    Portugal
    (1)
  • Nepal
    Nepal
    (1)
  • Georgia
    Georgia
    (1)
  • Norway
    Norway
    (1)
  • Jamaica
    Jamaica
    (1)
  • Japan
    Japan
    (1)
  • South Africa
    South Africa
    (1)
  • Latvia
    Latvia
    (1)
  • Colombia
    Colombia
    (1)
  • Barbados
    Barbados
    (1)
  • Vietnam
    Vietnam
    (1)

Region

  • North America
    North America
    (166)
  • Europe
    Europe
    (70)
  • Asia Pacific
    Asia Pacific
    (28)
  • Oceania
    Oceania
    (14)
  • Middle East
    Middle East
    (5)
  • South America
    South America
    (5)
  • Central America
    Central America
    (3)
  • Africa
    Africa
    (1)

Hoteliers say

Hoteliers like Revinate Marketing for its significant impact on increasing online booking revenue by efficiently aggregating and managing guest feedback from multiple sources. The system enables targeted email campaigns, comprehensive reputation management, and detailed analytics. However, hoteliers suggest improvements in invalid email detection, integration flexibility with PMS, and email design customization, underscoring an overall positive but evolving experience.

AI-generated from the text of customer reviews

Reputation Management
Targeted Email Marketing & Customization
System Integration
Customer Support & Training
Comprehensive Feedback Aggregation
Analytics and Reporting
Email Design Customization
Revenue Generation & Booking Efficiency
Email Invalid Address Detection
10

Revinate as Catalyst to improve Hotel Revenue and Guest Service

Digital Marketing Officer from 200 to 499 room Branded Hotel in Pasay (Philippines)

Verified
11 months ago
Revinate Marketing has substantially increased online booking revenue for Belmont Hotel Manila. Since the commencement of our partnership in 2020 up to the present, the hotel has successfully generated Php 18,712,253 through bookings facilitated by Revinate Marketing. Revinate Guest Feedback provides a simplified aggregation of reviews from...
Country Philippines
Digital Marketing Officer
X-Large Hotel
10

Seamless service

VP Operations from 100 to 199 room Boutique in Santa Monica (United States of America)

Verified
12 months ago
Very easy to do business with Revinate. Great team here in Singapore who provide great support to our hotel group
Country United States of America
VP Operations
Large Hotel
10

CRM system Revinate

Hotel Manager from 100 to 199 room Bed & Breakfast & Inn in Utrecht (The Netherlands)

Verified
13 months ago
Revinate gives us the ability to review mass information efficiently and respond to guests promptly. It also allows us to contact guests effectively to provide service and/or drive sales. Reputation management as well as internal surveys support our hotel management team with driving improvements in service, which is essential in a market w...
Country The Netherlands
Hotel Manager
Large Hotel
8

Highly recommended for boosting guest satisfaction and driving improvement in the hospitality industry

Regional Senior Digital Marketing Executive from 100 to 199 room Boutique in Kuta (Bali)

Verified
13 months ago
Revinate has revolutionized our approach to guest feedback with its user-friendly interface, powerful analytics, and invaluable sentiment analysis. Detailed reports facilitate informed decisions, and responsive customer support enhances the overall positive experience.
Country Bali
Regional Senior Digital Marketing Executive
Large Hotel
8

Easy to use and to track ROI of campaign ,

Director of Sales & Marketing from 100 to 199 room Luxury Hotel in Antwerp (Belgium)

Verified
13 months ago
Regarding guest surveys and feedback, we have simplified the process of collecting online reviews from various sources, consolidating them into a unified dashboard that reflects our overall reputation. This dashboard enables our staff to easily identify guest-favored amenities and services, as well as areas for improvement. What's particula...
Country Belgium
Director of Sales & Marketing
Large Hotel
10

Revolutionizing Hospitality

from 200 to 499 room City Center Hotel in Dubai (United Arab Emirates)

Verified
13 months ago
Intuitive Interface: User-friendly design enhances accessibility for hosteliers. Comprehensive Analytics: Robust data insights empower informed decision-making. Dedicated support team and helpful resources.
Country United Arab Emirates
X-Large Hotel
10

Revinate Review

Head of Marketing from 100 to 199 room Extended Stay & Serviced Apartment in Portinscale (United Kingdom)

Verified
13 months ago
1. Email marketing platform CRM automations 2. Building templates amd design 3. ROI reporting 4. Upsell opportunities 5. Reporting dashboard
Country United Kingdom
Head of Marketing
Large Hotel
10

A Game-Changing Experience

Executive Assistant Manager from 25-49 room Bed & Breakfast & Inn in Singapore (Singapore)

Verified
13 months ago
What I absolutely love about Revinate Hotel CRM & Email Marketing, Guest Surveys & Feedback is how it simplifies guest communication and takes it to a whole new level. The user-friendly interface is a breath of fresh air, making managing guest data and creating personalized experiences an absolute breeze. It's like having a personal assista...
Country Singapore
Executive Assistant Manager
Medium Hotel
10

Great and affordable solution for small to medium-sized hoteliers.

Director Of E-Commerce from 200 to 499 room Branded Hotel in Melbourne (Australia)

Verified
13 months ago
It has all the bells and whistles required for smart marketing operations automation and revenue tracking. Application is easily interacted with by non-tech-savvy team members, and the role-based accessibility provides flexibility. The support team and account managers are human, extremely helpful, guide and support and provide sound busine...
Country Australia
Director Of E-Commerce
X-Large Hotel
10

Great and affordable solution for small to medium-sized hoteliers.

Director Of E-Commerce from 200 to 499 room Branded Hotel in Melbourne (Australia)

Verified
13 months ago
It has all the bells and whistles required for smart marketing operations automation and revenue tracking. Application is easily interacted with by non-tech-savvy team members, and the role-based accessibility provides flexibility. The support team and account managers are human, extremely helpful, guide and support and provide sound busine...
Country Australia
Director Of E-Commerce
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 16

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.

Question:

What differentiates this product or service from the competition?

Answer:

Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 45 recommend
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Support

Verified Support

Revinate has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

2 days

Recommended

92%

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