Revinate (Reputation)

4.5 (147 REVIEWS)

HTR Score icon
HT Score  
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Revinate (Reputation)

4.5 (147 REVIEWS)

Ranked 3 (out of 47) in Reputation Management

Reputation management that can easily be managed in one place.

Ratings Summary

4.5
Very Good
Ease of Use
4.6/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Revinate (Reputation) is the #3 most trending product in the Reputation Management category (out of 47) and the #82 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
93 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Revinate (Reputation)
Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Using guest data combined with our reputation management, surveys and marketing automation technology, hotels can understand and engage their audiences like never before. Revinate is easy to use and requires minimal technical expertise so anyone can use it to drive loyalty and generate more revenue.

Capabilities

profile-empty-state.svg

Revinate doesn’t have any benefits or use cases available

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Revinate Average Revinate

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Popularity by Segment

Size

2 | X-Small (1-9 room)

2 | Small (10-24 room)

40 | Medium (25-74 room)

112 | Large (75-199 room)

104 | X-Large (200+ room)

Country

140 | United States of America

17 | United Kingdom

17 | Canada

14 | Ireland

11 | Germany

11 | Australia

10 | Mexico

9 | Indonesia

7 | Switzerland

6 | Netherlands

6 | Philippines

6 | Singapore

4 | United Arab Emirates

4 | Thailand

3 | Sweden

3 | Maldives

3 | Norway

3 | Austria

2 | Ecuador

2 | Poland

2 | France

2 | Russian Federation

2 | Spain

2 | Dominican Republic

2 | Hong Kong

2 | Belgium

2 | New Zealand

1 | Jersey

1 | India

1 | Italy

1 | Georgia

1 | Fiji

1 | Grenada

1 | Chile

1 | Japan

1 | South Africa

1 | Latvia

1 | Jamaica

1 | Greece

1 | Mauritius

1 | Vietnam

1 | Turkey

1 | Aruba

1 | Colombia

Type

108 | Luxury Hotels

83 | Resorts

73 | Branded Hotels

72 | Boutiques

31 | Bed & Breakfast & Inns

30 | City Center Hotels

12 | Limited Service & Budget Hotels

10 | Airport/Conference Hotels

8 | Extended Stay & Serviced Apartments

7 | Hostels

7 | RV Parks & Campgrounds

7 | Vacation Rentals & Villas

4 | Casinos

3 | Motels

Region

167 | North America

78 | Europe

33 | Asia Pacific

14 | Oceania

6 | Middle East

5 | Central America

4 | South America

2 | Africa

Category

192 | Hotel CRM & Email Marketing

147 | Reputation Management

146 | Guest Surveys & Feedback

46 | Upselling Software

35 | Guest Messaging Software

14 | Hotel Reservations Systems

7 | Group Sales Management Software

Hotelier Rating

Excellent
247
Very Good
41
Average
21
Poor
3
Terrible
3

Property Size

  • X-Small (2)
  • Small (2)
  • Medium (40)
  • Large (112)
  • X-Large (104)

Country

  • United States of America
    United States of America
    (140)
  • United Kingdom
    United Kingdom
    (17)
  • Canada
    Canada
    (17)
  • Ireland
    Ireland
    (14)
  • Germany
    Germany
    (11)
  • Australia
    Australia
    (11)
  • Mexico
    Mexico
    (10)
  • Indonesia
    Indonesia
    (9)
  • Switzerland
    Switzerland
    (7)
  • Netherlands
    Netherlands
    (6)
  • Philippines
    Philippines
    (6)
  • Singapore
    Singapore
    (6)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • Thailand
    Thailand
    (4)
  • Sweden
    Sweden
    (3)
  • Maldives
    Maldives
    (3)
  • Norway
    Norway
    (3)
  • Austria
    Austria
    (3)
  • Ecuador
    Ecuador
    (2)
  • Poland
    Poland
    (2)
  • France
    France
    (2)
  • Russian Federation
    Russian Federation
    (2)
  • Spain
    Spain
    (2)
  • Dominican Republic
    Dominican Republic
    (2)
  • Hong Kong
    Hong Kong
    (2)
  • Belgium
    Belgium
    (2)
  • New Zealand
    New Zealand
    (2)
  • Jersey
    Jersey
    (1)
  • India
    India
    (1)
  • Italy
    Italy
    (1)
  • Georgia
    Georgia
    (1)
  • Fiji
    Fiji
    (1)
  • Grenada
    Grenada
    (1)
  • Chile
    Chile
    (1)
  • Japan
    Japan
    (1)
  • South Africa
    South Africa
    (1)
  • Latvia
    Latvia
    (1)
  • Jamaica
    Jamaica
    (1)
  • Greece
    Greece
    (1)
  • Mauritius
    Mauritius
    (1)
  • Vietnam
    Vietnam
    (1)
  • Turkey
    Turkey
    (1)
  • Aruba
    Aruba
    (1)
  • Colombia
    Colombia
    (1)

Region

  • North America
    North America
    (167)
  • Europe
    Europe
    (78)
  • Asia Pacific
    Asia Pacific
    (33)
  • Oceania
    Oceania
    (14)
  • Middle East
    Middle East
    (6)
  • South America
    South America
    (4)
  • Central America
    Central America
    (5)
  • Africa
    Africa
    (2)
10

Revinate as Catalyst to improve Hotel Revenue and Guest Service

Digital Marketing Officer from 200 to 499 room Branded Hotel in Pasay (Philippines)

Verified
1 months ago
Revinate Marketing has substantially increased online booking revenue for Belmont Hotel Manila. Since the commencement of our partnership in 2020 up to the present, the hotel has successfully generated Php 18,712,253 through bookings facilitated by Revinate Marketing. Revinate Guest Feedback provides a simplified aggregation of reviews from...
Country Philippines
Digital Marketing Officer
X-Large Hotel
10

Seamless service

VP Operations from 500+ room Boutique in Virginia Beach (United States of America)

Verified
2 months ago
Very easy to do business with Revinate. Great team here in Singapore who provide great support to our hotel group
Country United States of America
VP Operations
X-Large Hotel
10

CRM system Revinate

Hotel Manager from 100 to 199 room in Utrecht (Netherlands)

Verified
3 months ago
Revinate gives us the ability to review mass information efficiently and respond to guests promptly. It also allows us to contact guests effectively to provide service and/or drive sales. Reputation management as well as internal surveys support our hotel management team with driving improvements in service, which is essential in a market w...
Country Netherlands
Hotel Manager
Large Hotel
8

Highly recommended for boosting guest satisfaction and driving improvement in the hospitality industry

Regional Senior Digital Marketing Executive from 100 to 199 room Boutique in (Indonesia)

Verified
3 months ago
Revinate has revolutionized our approach to guest feedback with its user-friendly interface, powerful analytics, and invaluable sentiment analysis. Detailed reports facilitate informed decisions, and responsive customer support enhances the overall positive experience.
Country Indonesia
Regional Senior Digital Marketing Executive
Large Hotel
8

Easy to use and to track ROI of campaign ,

Director of Sales & Marketing from 100 to 199 room Luxury Hotel in Antwerpen (Belgium)

Verified
3 months ago
Regarding guest surveys and feedback, we have simplified the process of collecting online reviews from various sources, consolidating them into a unified dashboard that reflects our overall reputation. This dashboard enables our staff to easily identify guest-favored amenities and services, as well as areas for improvement. What's particula...
Country Belgium
Director of Sales & Marketing
Large Hotel
10

Revolutionizing Hospitality

from 200 to 499 room Luxury Hotel in Dubai (United Arab Emirates)

Verified
3 months ago
Intuitive Interface: User-friendly design enhances accessibility for hosteliers. Comprehensive Analytics: Robust data insights empower informed decision-making. Dedicated support team and helpful resources.
Country United Arab Emirates
X-Large Hotel
10

Revinate Review

Head of Marketing from 100 to 199 room Extended Stay & Serviced Apartment in (United Kingdom)

Verified
3 months ago
1. Email marketing platform CRM automations 2. Building templates amd design 3. ROI reporting 4. Upsell opportunities 5. Reporting dashboard
Country United Kingdom
Head of Marketing
Large Hotel
10

A Game-Changing Experience

Executive Assistant Manager from 25-49 room Bed & Breakfast & Inn in Singapore (Singapore)

Verified
3 months ago
What I absolutely love about Revinate Hotel CRM & Email Marketing, Guest Surveys & Feedback is how it simplifies guest communication and takes it to a whole new level. The user-friendly interface is a breath of fresh air, making managing guest data and creating personalized experiences an absolute breeze. It's like having a personal assista...
Country Singapore
Executive Assistant Manager
Medium Hotel
10

Great and affordable solution for small to medium-sized hoteliers.

Director Of E-Commerce from 500+ room Branded Hotel in Malé (Maldives)

Verified
3 months ago
It has all the bells and whistles required for smart marketing operations automation and revenue tracking. Application is easily interacted with by non-tech-savvy team members, and the role-based accessibility provides flexibility. The support team and account managers are human, extremely helpful, guide and support and provide sound busine...
Country Maldives
Director Of E-Commerce
X-Large Hotel
9

Hotel CRM & Email Marketing

Marketing Director from 500+ room Boutique in Dublin (Ireland)

Verified
4 months ago
Simplicity and ease of the tool. Intuitive. Great customer support and CSM management. Good reporting options. Revinate University is very helpful and easy to use.
Country Ireland
Marketing Director
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 15

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.

Question:

What differentiates this product or service from the competition?

Answer:

Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 45 recommend
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Support

Verified Support

Revinate has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

2 days

Recommended

92%

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